Curology

Hi Lala, we appreciate you sharing your honest feedback! This is not the experience we were hoping you'd have and for that we sincerely apologize. Please know that the variety of formula combinations, and the concentrations of active ingredients that these formulas contain, are limited to what has passed our testing and development process. I apologize for any inconvenience caused by this but our providers are happy to review current treatment concerns and ingredients to provide the best option for you using the variety of formula combinations we have available. Upon canceling an incomplete account durring the sign up flow, the trial refund is automatically refunded. I can confirm that your trial invoice has already been refunded back you with an email confirmation. We recommend checking your email that email sent from our team confirming this. We also apologize for any prior email confusion caused as well. We hope this gives some clarity and peace of mind. Feel free to reach back out with any additional concerns. We wish you all the best on your skincare journey!

Hi Cassandra, we're glad you took the time to share your thoughts. This is not the experience we were hoping to offer and we truly apologize for any frustration caused. First I wanted to further explain our services. The trial is meant to last for the first 30 days of your subscription. From there, your full-sized shipment and associated invoice will process & bill according to the items selected. As a courtesy, we sent an email reminder beforehand to help ensure you were aware and prepared for your upcoming shipment. As no account changes were made, your order was processed as scheduled. Regarding canceling, after an account has been canceled, a confirmation email is sent. Our team may ask for a screenshot of this cancelation email if an account appears as active in our system but a member reaches out about canceling prior. I sincerely apologize for any confusion or inconvenience caused by this, we understand that some emails may be immediately deleted by members. We completely understand how frustrating unwanted charges can be and so I can confirm our sent you an email with additional information. If you have any additional questions, you can always contact us at [email protected] or via SMS at 415-200-2060 at any time and we'd be happy to help!

Hi there! I'm so sorry to hear about your experience and that you have not received your products! That is certainly not the experience we wish to provide. We'd be happy to further assist directly with these order concerns and ensure it's resolved. I'm also truly sorry to hear that you had a frustrating experience with our AI bot. We understand how receiving confusing information can be very upsetting, and we apologize for the inconvenience this has caused. In order to further assist you best, simply send us a new email to [email protected] and we'll be happy to further assist and resolve this for you!

Hi there! I'm so sorry to hear about your experience, this was not the impression we were hoping to leave. We completely understand having skin sensitivities! As our custom prescriptions combine prescription medications, selected for your skin by one of our board-certified dermatology providers, our medical providers are happy to assist with ensuring the custom prescription assists with your skin concerns while keeping in mind any skin sensitivities. You’ll also have access to one-on-one messaging with your medical provider, to ask any questions you might have during your treatment to help you throughout the process! They can also help assist with any adjustments to your formula to better support your skin. We'd be happy to assist you further with your concerns and get you in contact with your medical provider so they can review and further assist you with your skin concerns! Simply reach back out to us at [email protected] and we'll be happy to further assist.

Hi there! I'm so sorry to hear about your experience, this was not the impression we were hoping to leave. Please know that Curology is a subscription service and our website breaks down the per-month cost for your convenience. Beneath the monthly breakdown, you can see the total cost of your 60-day subscription box. I see that we’ve emailed you directly to resolve this matter and were able to assist you with an explanation of why your bottle was processed and with a refund to mend this situation. Rest assured, if you still have any questions or concerns about this matter, we would be more than happy to look into this further to see how we can better assist you. Simply reach back out to us at [email protected].

Hi there! Unfortunately, as data rates may apply, we do not automatically enable pre-shipment texts for our members. I do apologize if you feel this information was not made clear. I've gone ahead and passed your feedback along to our team for further review. We appreciate the time you’ve taken to express your concerns as we’re always looking for new ways to improve our service to best meet the needs of our members. Additionally, you are also able to adjust your shipment date anytime via your Orders Page​​ before your next shipment. Rest assured, if you still have any questions or concerns with this matter, we would be more than happy to look into this further to see how we can better assist you. We were unable to locate your account, but we encourage you to reach back out to us at [email protected].

Hi Katelyn, we appreciate you sharing your honest feedback! This is not the experience we were hoping you'd have and for that we sincerely apologize. We completely understand that unexpected charges can be frustrating, and we truly want to make things as clear and supportive as possible. To help with that, we sent an email reminder prior to your first full-sized box. Since no changes were made to your account, your order was processed as scheduled. We hope this helps clear things up! Not to worry, we are happy to refund your latest invoice as a courtesy for the inconvenience. Keep an eye on your email for a message from [email protected] with more information. We hope this gives some clarity and peace of mind. Feel free to reach back out with any additional concerns. Wishing you both the best on your skincare journey!

Hi Rosa, we're glad you took the time to share your thoughts. This is not the experience we were hoping to offer. We do understand everyone's skin is different, so your medical provider is on hand to help answer questions, or update your formula if it is not right for you. You can reach out to them anytime via your consultations page. We'd also be happy to setup your pre-shipment alerts to ensure you have full control over your orders. If you have any additional questions, you can always contact us at [email protected] or via SMS at 415-200-2060 at any time and we'd be happy to help.