Curology

Hi Dusty, thank you for providing this feedback, and I'm really sorry to hear about the less-than-stellar experience. To clarify, the trial is meant to last for the first 30 days of your subscription. After that, your full-sized shipment will process & bill by your chosen box. As a courtesy, we sent an email reminder beforehand to help ensure you were aware and prepared for your upcoming shipment. As no account changes were made, your order was processed as scheduled. However, I completely understand your concerns and am happy to process a refund for you! I've sent you an email with additional information. If you have any additional questions, you can always contact us at [email protected] or via SMS at 415-200-2060 at any time and we'd be happy to help! Have a wonderful day, and I hope to hear from you soon!

Hi Shaun, thank you for providing this feedback, and I'm really sorry to hear about the less-than-stellar experience. To clarify, the trial is meant to last for the first 30 days of your subscription. After that, your full-sized shipment will process & bill by your chosen box. As a courtesy, we sent an email reminder beforehand to help ensure you were aware and prepared for your upcoming shipment. As no account changes were made, your order was processed as scheduled. However, I completely understand your concerns and am happy to process a refund for you! I've sent you an email with additional information and steps to get your refund processed. If you have any additional questions, you can always contact us at [email protected] or via SMS at 415-200-2060 at any time and we'd be happy to help! Have a wonderful day, and I hope to hear from you soon!

Hi Dexteria, I am so sorry to hear about your less-than-stellar experience and completely understand your frustration! Please know that the trial is meant to last for the first 30 days of your subscription. After that, your full-sized shipment will process & bill by your chosen box. As a courtesy, we sent an email reminder beforehand to help ensure you were aware and prepared for your upcoming shipment. However, I understand you may have not been aware of your daughter's subscription so I have sent you an email to further assist with additional information and have processed your requested refund. If you have any additional questions, you can always contact us at [email protected] or via SMS at 415-200-2060 at any time and we'd be happy to help! Have a wonderful day!

Hi Tiffani! I am very sorry to hear about your less-than-stellar experience with Curology. This is certainly not the experience we wish to provide. Please know that each formula is personalized based on the information you provide when signing up and within your check-ins. This is why we typically do not offer refunds, because each formula is made for a specific patient and cannot be reused. However, we do understand everyone's skin is different, so your medical provider is on hand to help answer questions, or update your formula if it is not right for you. You can reach out to them anytime via your consultations page. In the meantime, I would love to look into this further for you to see how we can further assist with your concerns. I wasn't able to locate your account, but feel free to reach back out us at [email protected]. Have a wonderful day, and best of luck with your skincare journey!

Hi LaTonya, I am so sorry to hear this and completely understand your frustration! Please know that the vast majority of our members see results within 2-3 months. However, we also understand everyone's skin is different, so your medical provider is on hand to help answer questions, or update your formula as needed. Feel free to reach out to them anytime via your Consultations Page. If you have any trouble getting in touch with your medical provider, you can always contact us at [email protected] or via SMS at 415-200-2060 at any time and we'd be happy to help! Have a wonderful day, and best of luck with your skincare journey!

Hi Robin, I am so sorry to hear about the less-than-stellar experience. This is certainly not the experience we wish to provide. Looking into this further, I can confirm we've gotten in touch with you and have refunded this last invoice. If you have any additional questions, feel free to send us an email at [email protected]. In the meantime, I've passed along your feedback to our team. Thank you for taking the time to reach out and share your thoughts. We're always looking for new ways to improve our service to best meet the needs of our members. Have a wonderful day!

Hi Livy, I am so sorry to hear about your less-than-stellar experience. This certainly isn't the experience we wish to provide, and I'd like to further clarify why this second shipment processed. Your trial is meant to last for the first 30 days of your ongoing subscription. After this 30 day trial, your first full-sized shipment will process and bill. We processed your shipment based on the subscription plan that was chosen during signup. As explained in our Terms of Service​, Curology is a subscription service with shipments that go out every 60 days. You can always view when your next shipment is scheduled to go out by visiting your Subscription​​ page. We completely understand that unexpected charges can be frustrating, and we truly want to make things as clear and supportive as possible. To help with that, we sent an email prior to your first full-sized shipment including your next shipment date. In that email, you can find a link to adjust your subscription, and a direct link to contact our team for support to ensure no unwanted shipments process. While we do not have a phone line, feel free to reach out to us at 415-200-2060 or [email protected], and we'd be happy to look into this further to see how we can further assist. I hope to hear from you soon!

Hi Phuong! I'm so sorry to hear you haven't received your latest shipment--this certainly isn't the experience we'd like to provide. We are always happy to provide a replacement if a shipment is lost or otherwise not received, and encourage you to reach out again as you have not provided your contact information via Trustpilot. We can be reached via email at [email protected] and via text: 415-200-2060. You're welcome to ask for a live agent to ensure you are connected with a member of our team. I look forward to hearing from you soon and resolving your concern!

Hi there! I'm so sorry to hear about your less-than-stellar experience--this certainly isn't the experience we wish to provide. Please know that our trial is meant to last for the first 30 days of your subscription. After that, your full-sized shipment will process & bill by your chosen box. As your Curology formula is customized for your skin’s unique type, we do ask that that if any shipments need to be canceled or postponed, you reach out to us no later than 2 business days before your next scheduled shipment. Nonetheless, I've passed along your feedback to our team. We appreciate you for taking the time to reach out and share your thoughts; we're always looking for new ways to improve our service to best meet the needs of our members. We wish you the best as you continue your skincare journey!