Very nice staff
Very nice staff. Love it. They will help you with your concerns.
About Curology
Data updated- Website
- curology.com
- Category
- Health & Medical
- Location
- United States · San Francisco
- Status
- Unclaimed
- Last 12 months
- 50 reviews
- Replies to negative
- 97% (30/31)
Do you own Curology? Claim this profile for free and start replying to reviews.
Is Curology legit?
Curology (curology.com) has a 3.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 27% give 1 star; The business has replied to 97% of negative reviews; 50 of them were added in the last 12 months. Last updated 2026-08-11.
What people say
The products really changed my skin
The products really changed my appearance for the better. The team is really good. And the website is easy to use!
ZOE a customer service GEM
Zoe is incredible at her job in customer service. I felt heard, valued as a customer, and truly cared about as a human. Zoe listened to my concerns and helped me explore every option and possibility to address it.
They will work with you
I hadn’t run out yet and my subscription accidentally renewed. I was really stressed out, but they were able to stop the shipment and refund me. They are amazing.
I requested cancellation of my…
I requested cancellation of my subscription in May. It was not processed. Because of my busy schedule, I didn't review my statements until recently and found Curology had continued charging me twice after that cancellation request, and these were not minor amounts. When I asked for a refund backdated to my May cancellation request, I was asked with repeated demands for "proof." The problem: to access my own message history, past orders, and billing records — the exact information needed to substantiate my claim — the site requires me to reactivate a paid subscription. So the company is charging me to access records that would prove I was overcharged. This is a customer service process that gatekeeps a customer's own account data behind a paywall, then denies a refund for lack of documentation it has made inaccessible. And even if you need to reactive, that in itself is a whole process. Overall, they seem to have all day to gatekeep you from a refund. Save your time, and don't even start your subscription here. There are plenty better competitors with better customer experience.
Reply from Curology2026-07-30
Hi Anvar, thank you for providing this feedback regarding your experience. I'm truly sorry to hear that you had a less than stellar interaction. If you happened to reach out to us via email or by text message to request your account cancellation, you can send us a screenshot of that communication to our team via email at [email protected] and a representative from our team will take a closer look and work with you towards a resolution. I look forward to hearing from you soon and resolving this concern!
They are amazing
They are amazing! I have been using curology for 7 years now and it has made a huge difference with my skin
Quick and Helpful Response
Very quick response. Ella went above and beyond helping me with my problem
I was logged out of my account and…
I was logged out of my account and could not remember my information. I reached out to customer support and they replied within minutes! No hassle, quick and easy!
I wouldn’t even give it one star if I…
I wouldn’t even give it one star if I didn’t have to. The customer services AI is a joke. They don’t even have the nerve to speak with the customers they know what they’re doing, and this is another way of avoiding it keeping our money they stole and draw interest on it or hang onto it and wish that we just go away. they state their transparent if they were so transparent there wouldn’t be 113 complaints on the Better Business Bureau for the same reason on the trial period If the product was that great, why sneak and steal people’s money? especially seniors like myself I urge all of you to complain to the FCC as well as their merchant Visa & Mastercard I’m a senior and I’m so stressed out right now I can’t stand it. Companies that have to trick people need to be shut down.
Reply from Curology2026-07-09
Hi there! Thank you for taking the time to share your experience. We're truly sorry to hear how frustrated this situation has made you, and we understand why you feel disappointed. We never want you to feel unheard or caught off guard by a charge. While our support team uses AI to help answer common questions more quickly, our goal is always to make sure customers can get the help they need. We also strive to be transparent about our trial terms and billing, but it's clear that we fell short of your expectations. Please send us a private message with the email address associated with your account, and a member of our team will take a closer look and work with you toward a resolution. Thank you again for bringing this to our attention. We value your feedback and hope we have the chance to make this right.
Curology can fix when they can
I was pretty upset because my shipment was sent out too early. However, Curology was kind enough to reach out and fix this issue as best as they can. Thank you Curology!
Their trial is a scam
Their trial is a scam. I thought the trial was for me to test their products at a discounted rate. What actually ended up happening is that the trial signed me up for a subscription. I was not aware of this and they ended up charging me $155 dollars and sent me more products I didn't ask for. And of course the subscriptions are no refunds. Still disputing the charge, but it's been a headache. The experience has left me feeling like I've been taken advantage of. I won't be purchasing anything from them again. And of course there's no way to contact anyone by phone. Everything is AI and email and "we'll contact you in 48 hours." Typical.
Reply from Curology2026-07-07
Hi Nesha, thank you for providing this feedback regarding your experience! I apologize for any trial confusion, and I’m happy to clarify what occurred. Your trial is meant to last for the first 30 days of your ongoing subscription. After this 30 day trial if your account remains active and is not canceled durring that trail period, your first full-sized shipment will process and bill. This is explained and authorized at sign up, however I apologize for any confusion! We completely understand that unexpected charges can be frustrating, and we truly want to make things as clear and supportive as possible. To help with that, we sent a reminder email prior to your upcoming shipment date, along with links to manage your subscription, review pricing, or contact our team before the order processed. Since no changes were made to the account prior to the processing date, the order moved forward as scheduled. While we don't currently have a phone line for calls but you can send us a new email to [email protected] or you can text us directly at (415) 200-2060 and we'll be happy to further assist you. If we can be of any further assistance, please do reach back out to us!
Really great support team!
DO NOT sign up for a free trial
Don’t sign up for a free trial. I signed up for a 30 day free trial just paid for S&H which was $5. No where did it say that I had to come back and cancel said trial. They charged me $115 and it’s non-refundable, can’t send it back or anything cause they “custom mix each formula.” 🙄
Reply from Curology2026-06-24
Hi Skyler, I apologize for any trial confusion, and I'm happy to clarify why the full sized order was processed. The trial is meant to last for the first 30 days of your subscription. After that if your account remains active after the trial period and is not canceled, your full-sized shipment will process & bill by your chosen box. Kindly note that this is stated in our Terms of Service and authorized at sign up. As a courtesy, we sent an email reminder beforehand to help ensure you were aware and prepared for your upcoming shipment. Since no changes were made to the account prior to the processing date, the order moved forward as scheduled. Regarding product returns or refunds, once a shipment processes and our pharmacy starts mixing a custom formula, we are unable to cancel, refund, or accept the return of an order. I sincerely apologize for any inconvenience this may cause! If you ever need assistance canceling an account or postponing a shipment date, we're always here to help! We can be reached via email at [email protected] and via text: 415-200-2060.
Never received the product and still…
Never received the product and still got charged
Reply from Curology2026-05-20
Hi Muhamamd, I'm sorry to hear that you have not received your products! This is certainly not the experience we wish to provide. We are always happy to provide a replacement if a shipment is lost or otherwise not received, and encourage you to reach out again as you have not provided your contact information via Trustpilot. We can be reached via email at [email protected] and via text: 415-200-2060. You're welcome to ask for a live agent to ensure you are connected with a member of our team. I look forward to hearing from you soon and resolving this concern!
Great customer support!
Scarlett was such an amazing customer service representative! I hope you are paying her accordingly for how sweet and helpful she is.
Honestly CUROLOGY has terrible customer…
Honestly CUROLOGY has terrible customer service. Their prompts are AI and you cannot speak to someone over the phone. Upon request, they can get you on board with a rep over txt chat and their prompts are pre-scripted similar to AI. I had ALOT of trouble postponing orders and you cannot cancel orders unless you chat with a rep. Big downfall as their website is not practical to maneuver and no customer access to make cancellations or changes. This has caused sooo much inconvenience. They send out orders without notifications and will NOT refund your money for any reason. I tried. Due to poor business principles, poor customer relations, poor communications and no money back guarantee, I have cancelled all my subscriptions.
Reply from Curology2026-05-26
Hi Lety, Thanks for reaching out to us and I apologize for your less then stellar experience with our AI bot. While our AI bot is designed to assist you efficiently, we’re continuously working to improve our AI to prevent issues like this in the future. While we currently do not have a dedicated phone number for calls, kindly note that you can always reach out customer support team through email at [email protected] or through our SMS text system via text at 415-200-2060. to speak with a human rep. If you would like to receive an SMS text alert via SMS ahead of your next shipment, we do have that option available as well, just reach out to our support team directly regarding the alerts and we'd be happy to enable that on your account for you. We also ensure that you are also able to adjust your shipment date anytime via your Orders Page before your next shipment or cancel your account anytime on your end through the payment page. I apologize if this was not more clear regarding how to navigate through our account and our site! I've passed along your feedback to our team as we're always looking for new ways to improve our service and site to best meet the needs of our current and past members.
Did not send me an email reminder about…
Did not send me an email reminder about my next shipment until it had already shipped and they had charged me. They clearly did this on purpose since I had to keep pushing my order out further, since any other time I have always received an email
Reply from Curology2026-05-04
Hi Nalah, We appreciate you providing your feedback and we apologize for any inconvenience caused regarding pre-shipment reminders. At this time we do not offer the option to have email reminders, this explains why you did not receive an email reminder prior, I apologize for the confusion. However we do option to enable pre-shipment SMS alerts on a member's account. If you would ever like to receive an alert via SMS ahead of your next shipment, we'll be happy to enable that on your account for you, you'll just need to let our team know directly that you'd like these enabled so we can activate them on the account for you. When you are enrolled in our pre-shipment SMS alerts, you receive a text notification 2 business days ahead of each upcoming shipment to your phone number on file. We also ensure that every member is able to view or adjust their your shipment date anytime on their Orders Page before the next shipment. So even if a member if not enrolled in our pre-shipment SMS reminders, they are always able to view or adjust their upcoming shipment date. Again I apologize for any inconvenience you experienced, however I hope this helps to clarify why a scheduled shipment is processed and billed on the date scheduled in a members account. If you would ever like to make changes to a shipment, please get in touch with us at least 2 business days prior to ensure we have ample time to make any changes. If you ever have trouble, you can always reach out to our support team via email at [email protected], sms text messaging or our live chat service and we'll be happy to further assist you!
Favorite brand ever best products and…
Favorite brand ever best products and Amazing service recommend 10 out of 10!!
Curology/ Agent “Amy”
Amy, one of the agents at Curology, assisted me and resolved all of my concerns. I am truly grateful for her kindness, dedication, attentiveness, and respect. Her responses were consistent and prompt, which made the entire experience even more efficient. Additionally, I have no complaints about Curology. Their products genuinely make a positive difference in people’s lives and truly work.
I appreciate the ability to get…
I appreciate the ability to get tretinoin without waiting for a derm appointment, but I hate their business model. They auto subscribe you to pay for shipments every 2 months (way too frequently for my needs) and if you cancel the subscription you have to pay fees again next time you want to order it. They also automatically put a bunch of extra crap in your order box that you have to figure out how to remove bc it all costs extra. For example, I did not request emergency spot treatment patches at any point in time, but somehow they have sent me them and charged me for them many times. I’m sure it says this is all allowed somewhere in fine print but it’s kinda scummy to me.
Reply from Curology2026-03-30
Hi Sarah, We appreciate you sharing your feedback! I apologize for any inconvenienced caused and I’d be happy clarify. Curology is a subscription service with shipments that go out every 60 days as our full sized products include a 60 day supply. If you need additional time between your shipments, you can always view and adjust when your next shipment is scheduled to go out by visiting your Orders page. We also ensure that you are able to view, add and/or remove items from your subscription box by heading to your Subscription page once you are logged into your account. If you ever have trouble adjusting the items in your subscription box or run into any issues regarding what items are reflected in your box, you can always reach out to our support team via email at [email protected], sms text messaging or our live chat service and we'll be happy to further assist you! I apologize if this was not clear prior, our support team is always here to help. If you'd ever like to resubscribe in the future, kindly note that you do not have to pay fees to resubscribe. Resubbing to Curology is free of charge. We wish you the best on your skincare journey!