Curology (curology.com) has a 3.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 27% give 1 star; The business has replied to 97% of negative reviews; 50 of them were added in the last 12 months. Last updated 2026-08-11.
My experience has always been great here at curology. I have been prescribed some of the best formula to help with my acne and inflammation. The customer service team was very helpful and open to hear about my concern with my package delivery and fix the problem right away. Thank you so much to the amazing team at curology.
Very kind, helpful, and supportive. They were very understanding of the situation. They did respond after the 24-hour to 48-hour time mark. Great consumer services.
I accidentally ordered the SPF instead of the moisturizer, I reached out to customer service to see if there was anything that could be done (I was thinking me return the SPF and get the moisturizer instead), But instead, they just said that they would ship out my moisturizer for me, free of charge! Then I got the package, and it was the wrong moisturizer. I contacted them again to let them know that it wasn't the correct moisturizer that I usually get, and AGAIN, They shipped out the correct one, AGAIN, FREE of charge!! Now THAT'S great customer service!! The only thing I DON'T like about Curology customer service is that they only have chat or text available, no PHONE NUMBER. I find that extremely annoying with EVERY business that goes this route, I just don't get it, BUT, I will say I find the text option a million times better than the chat option. The chat option sucks because you have to sit there on the page waiting for them to respond, you can't go into another app while you're waiting or do anything other than stare at your phone because if you do, you're going to miss it when they respond. At least with text, you get a notification sound when they respond. Easy peasy. Still though, I think most people/customers PREFER a customer service phone line. And one WITHOUT all the AI / automated bs hoops you need to jump though to get a REAL LIVE HUMAN BEING on the phone.
I have combination skin which means it’s dry and oily at the same time so I wanted to try out curology to see if it could help with my breakouts and combination skin. I like the gentle cleanser and moisturizer because it’s light and leaves my skin looking clean and lighter. My face is still adjusting to the RX cream and minor breakouts still happen but it doesn’t happen as often as it used to. It is pricy so I don’t know if I’ll keep this subscription.
I want to start out by saying: Skincare really is hit or miss. Everybody's skin and biology is different. Sometimes you will not find the right treatment first time. You really should work closely with a dermatologist to find your best fit. It took me years to find what worked for me. I have hormonal acne and need to take Spironolactone on top of topicals. I have severe acne scarring from years of not treating my skin properly. However, I now know tretinoin works well for me. I don't have insurance right now, so I use online services frequently anyway. $30-40 for a month of tret is pretty common. Curology gives you a custom formula. Mine has Tret, Azelaic acid, and Tranexamic acid. They even offer a free month to try the product. After that, $60 for 2 months if you're on auto ship but it seems like you can also get a month supply for $35 on its own. So that's actually 3 medications that price. And best part, the consultation, prescription, shipping, and communication with a Dermatologist is included in that price. I got the free month trial and I am in love. The serum is a lot lighter and easier to get all over than a standard Tret cream. I am also completely obsessed with the rich cream moisturizer. It makes my skin feel soooo nice. I just bought more of it as well as their SPF 30 moisturizer and the limited edition Sugar and Spice Lip Balm. Oh, and actual humans will reply to your messages. Like... that's so rare these days lol. You do talk to their ai assistant first but I actually got a reply in an email from a human without expecting it! And the dermatologist I've been assigned is very responsive and kind. I am always skeptical about things like this but I gotta say I am really, really satisfied with Curology. I'll probably keep using them even if I do get insurance this year because having 3 meds in one can't be beat.
Total scam. I tried it for a promotional deal because it was only for $5, and absolutely nowhere did they indicate that they were forcing you into a subscription where you'd be automatically charged. Not only that, but they made it seem like it was originally $45, but when I was charged again, I was charged $90. They said they don't take refunds on subscription orders. After I cancelled my subscription, I can no longer view my order to see why it was so much. Super sketchy
Hi Avery! I'm so sorry to hear about your experience, this was not the impression we were hoping to leave. Please know that Curology is a subscription service and our website breaks down the per-month cost for your convenience. Beneath the monthly breakdown, you can see the total cost of your 60-day subscription box. We understand how frustrating unwanted charges can be, so we sent a notice by email ahead of time. Rest assured, we would be more than happy to look into this further to see how we can better assist you. We were unable to locate your account, but we encourage you to reach back out to us at [email protected]. We look forward to making this right!
I wanted to like this company, I ordered the trials for both my son and I, and I wanted to adjust a product since I didn't like how it made my face feel, and I wasn't sure if it was really helping with what I needed. I tried reaching out to the provider answering questions and uploading photos, but never got any responses, and wanted to prevent a $110 charge with new products that I don't want, but I was having trouble with customer service both times, and it became frustrating. Needless to say, I tried to stop the future charge and new shipment from happening, but they weren't willing to work with me, and I understand the policy, but like others, I have tried to prevent this, and I am in the negative in my bank account, and I need the full refund, and return these products since I needed something else. I was hoping to actually verbally speak with a specialist. I am now stuck with something I am not happy with, and my son liked his, and wanted to try the full size, but now we feel like Curology is more about money than the care of their customer. I normally do not leave negative reviews, because I don't like to, but we are disappointed. As a single mom with limited income, this is too much. I just wanted to give them a try and help my son as well.
Hi Amy, We appreciate you sharing your honest feedback. This is not the experience we were hoping you'd have and for that we sincerely apologize. Please know that any changes or concerns must be reported at least 2 business days ahead of time to ensure we can review your request. Not to worry, we are happy to refund your latest invoice as a courtesy for the inconvenience. Keep an eye on your email for a message from [email protected] with more information. We hope this gives some clarity and peace of mind. Feel free to reach back out with any additional concerns. Wishing you both the best on your skincare journey!
Very wonderful customer service! I made a silly mistake during shipping and very soon after reaching out, they sent a replacement package free of charge.
Very helpful, very easy. Appreciate the swiftness to fix my problem.
I love the custom treatment plan for me and the products are just so soft and I can sleep without fear of it being on my pillows & a little goes along way for sure!
I kept trying these formulas for long periods of time and it only ever made my skin worse. On top of this I was charged for boxes I didn't want shipped without advanced notice more than once.
Hi Ella, we're glad you took the time to share your thoughts. This is not the experience we were hoping to offer. We do understand everyone's skin is different, so your medical provider is on hand to help answer questions, or update your formula if it is not right for you. You can reach out to them anytime via your consultations page. We'd also be happy to setup your pre-shipment alerts to ensure you have full control over your orders. In the meantime, I would love to look into this further for you to see how we can further assist with your concerns. I wasn't able to locate your account, but feel free to reach back out us at [email protected]. Have a great day, we look forward to hearing from you!
Easy to txt a question about shipping. My issues was resolved within 15mins. I’m pleased.
I previously signed up for pre-shipment alerts, yet I did not receive an alert before my product was prepared for shipment. I contacted customer service via text, as they do not have a number to call. I was told that the shipment had already left their facility and they could not cancel the shipment. When I tracked the package, it showed that the carrier did not have possession of the package. I contacted them again to let them know that the package had not left their facility. The rep said that they would forward my concern to the appropriate person to see about canceling and refunding the charge. I would hear something in 2 days. So in other words they will allow the shipment to leave their facility and then see if they can cancel the shipment before it leaves? I was also told that I could not set my profile up for text alerts and that it could only be done on their end. The rep requested proof. How can I provide proof if it was done via their website? My daughter and I both set up our profiles, on our end, to receive pre-shipment alerts. She gets them and I don't. When I mentioned this to the to the rep, the rep stopped responding.
Hi Hilda, we truly appreciate the time you took to share your honest feedback. We are so sorry to hear we missed the mark and want to make it right. First I wanted to further explain our services. The trial is meant to last for the first 30 days of your subscription. From there, your full-sized shipment and associated invoice will process & bill according to the items selected. As a courtesy, we sent an email reminder beforehand to help ensure you were aware and prepared for your upcoming shipment. As no account changes were made, your order was processed as scheduled. However, I get that unwanted charges can be frustrating so I'm happy to share that a refund has been issued! If you have any additional questions, you can always contact us at [email protected] or via SMS at 415-200-2060 at any time and we'd be happy to help. Have a great day and take care!
Customer service addressed my problem after being charged when I cancelled and they provided a solution, thank you.
Hi Nathan, we appreciate you taking the time to provide this feedback. We apologize for any inconvenience! I wanted to mention that the trial is meant to last for the first 30 days of your subscription. After that, your full-sized shipment will process & charge the selected items. To ensure full transparency, we sent an email reminder beforehand to help ensure you were aware and prepared for your upcoming shipment. As no account changes were made, your order was processed as scheduled. Rest assured, we understand your concern and are happy to refund you I've followed up via email now. If you have any additional questions, you can always contact us at [email protected] or via SMS at 415-200-2060 at any time and we'd be happy to help! Have a great day, and take care!
Sash was amazing in helping to get a new package shipped out to me due to the other one being routed to my old address. Thanks to her I’ll have all my skincare delivered upon my move and I’m so thankful for that!
Update: Customer Service reached out to find a remedy to the problem. It's a shame it took a Trustpilot review to get them to respond, but I appreciate them taking the time to help resolve this. Old Review- BE WARNED: They do not give you refunds and don't accept returns. They will take your card information and not tell you when they are shipping out another batch, then you get a surprise $100 bill that they refuse to refund you. Be careful!
Hi Holly, thank you for sharing your thoughts, I want to apologize that we've missed the mark! To clarify, the trial is meant to last for the first 30 days of your subscription. After that, your full-sized shipment will process & bill by your chosen box. As a courtesy, we sent an email reminder beforehand to help ensure you were aware and prepared for your upcoming shipment. As no account changes were made, your order was processed as scheduled. Not to worry, we completely understand your concerns and so I'm happy to refund that invoice for you! I've sent you an email with more details now. If you have any additional questions, you can always contact us at [email protected] or via SMS at 415-200-2060 at any time and we'd be happy to help! Have a wonderful day, and I hope to hear from you soon!
Customer service is amazing!! I wish you would fix the delivery problems.
I signed up for the 30 free trial. I canceled my service about a week and a half (possibly 2 weeks) prior to when it was supposed to charge me for the next month. I received a noticed that I got charged anyway. I went through the cancellation process again and contacted customer service, but received no response. A few days later, it said the order shipped. I canceled again and contacted again, still with no response. The morning after it shipped, I contacted again (via text this time) and finally got a response only for them to refuse a refund because I canceled "too late" and they had "no record" of me canceling the first two times. I'm screwed out of $100 for something that is not my fault.
Hi Jessica, we sincerely appreciate you sharing your thoughts, and I want to apologize that we failed to meet your expectations! To clarify, the trial is meant to last for the first 30 days of your subscription. After that, your full-sized shipment will process & bill by your chosen box. As a courtesy, we sent an email reminder beforehand to help ensure you were aware and prepared for your upcoming shipment. As no account changes were made, your order was processed as scheduled. However, I completely understand how frustrating unwanted charges can be and so I've sent you an email with additional information. If you have any additional questions, you can always contact us at [email protected] or via SMS at 415-200-2060 at any time and we'd be happy to help! Have a wonderful day, and I hope to hear from you soon!
Sasha was my customer representative. She was patient and helpful. She resolved my issue immediately and saved me a lot of trouble. She understood my issue and fixed it right away which I really appreciated. It is normally never that easy when dealing with customer support.
Sasha from customer success team was Abel to give me a refund and stop my shipment with no questions ask. It was fast and straightforward. Thank you so much!
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