Curology

The woman I spoke to was incredibly…

The woman I spoke to was incredibly kind and quick to respond. She got my problem sorted immediately. Perfect customer service, I could not have asked for anything better.

It was a nice easy fix :)

Stassie was wonderful ❤️ she was super…

Stassie was wonderful ❤️ she was super helpful and solved the problem within a minute, we need more customer service representative like her. Thanks a bunch ❤️

Extremely helpful customer service

Not worth the money

I literally got better results from using baby wipes, drug store moisturiser, and spf than the formula they gave me. We tried reformulating twice. Neither time did I see any changes even after using it for months consistently and as directed. Not worth the $60 when I get similar results for a third of the price. It is also an absolutely nightmare to actually cancel your subscription. I had to confirm that I wanted to cancel 4-5 times.

I got a very good and professional service

I got a very good and professional customer support, issue was clearly explained provided the resolution.

Helpful and very quick

Great team!

Usually gets back in a quick manner. Their AI system is a great help if they are able to resolves the issue. Very kind employees.

They’re very good on responding to…

They’re very good on responding to inquiry and messaging back fast . Abby helped me and she’s very nice !!

Do not purchase from this company

I’ve been a curology customer for like five years. I used to tell everyone I knew about how curology had done wonders for my skin. But their predatory business practices have completely turned me off from the company. I’d be willing to spend more money somewhere else just to avoid the distasteful behavior I’ve seen from this company. I found a charge on my account for $105. This is due to the subscription I’ve had set up. But I’ve never ever paid over 100. I had been skipping the custom prescription part because it did literally nothing for me. But I enjoyed the cleanser and moisturizer they have. And this month it suddenly wasn’t skipping anymore? Anyway, so I see this charge because they don’t let you know before they process. I immediately messages every customer service number I could find for them. They don’t have a phone number you can call for a customer service representative. I send multiple messages and I don’t get a response until 24 hours later. In that time between messaging the company and getting a response I got an email notifying me of my box being shipped from their facility. When the customer service representative finally got back to me they refused to give me a refund because the package had already been shipped. Apparently they have a no refund policy even when they still have the product in their possession. I shouldn’t be held accountable for their lack of a reasonable response time. I spoke with the representative and escalated the situation to the manager. They offered nothing to make it better. At this point I want a refund and to cancel my subscription for good. They continue to refuse. I’ve had this issue before and someone told me they could let me know before they process my payment. Nobody ever did. Do not purchase ANYTHING from these people. They do not care about their customers. They just want your money. Their products are not good enough to warrant their treatment of their customers.

I've been using curology since 2019

I've been using curology since 2019, they're great! I love having a simplified skin routine and being able to talk to a dermatologist. A package never arrived & I reached out & they sent me a replacement, no problem.

Kind and timely response

My experience was solid because I was attended to swiftly and genuinely. The company does great at making customers feel at ease.

Worked like nothing else has!

I have tried so many different expensive acne treatments throughout my teen years, but nothing has quite worked until Curology. It made my skin feel healthy and had incredible clearing power. I struggle with consistency, but Curology still makes a difference after days of neglecting to stick to my routine. If I had this when I was younger it would have spared me so much grief!

Great customer service!

I meant to cancel my subscription but didn’t get to it in time and they were amazing! Customer service is absolutely great and quick.

customer service is fantastic

customer service is fantastic! they respond quickly and help as much as possible

I felt understood

why can’t i customize my package

it’s helped my skin tremendously how ever i have an issue. i need to talk to a real person. i can’t fully customize my package. the amount of cleanser i have is ridiculous i have TWO unopened bottles, but i need to keep receiving the moisturizer. why is there no solution? why is it packaged together? why i am i limited in customization when i pay nearly 100 dollars for this package?

Quick customer service!

Extremely helpful and understanding

Extremely helpful and understanding. I couldn’t have asked for a better outcome.

I did not agree to a subscription

I did not agree to a subscription. After seeing the dollar amount I agreed to change within seconds I tried to log back in to cancel and oddly enough I couldn’t log in. Buckle up curology you’ve messed with the wrong person.