Customer service is very helpful and…
Customer service is very helpful and responds quickly 😊
About Curology
Data updated- Website
- curology.com
- Category
- Health & Medical
- Location
- United States · San Francisco
- Status
- Unclaimed
- Last 12 months
- 50 reviews
- Replies to negative
- 97% (30/31)
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Is Curology legit?
Curology (curology.com) has a 3.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 27% give 1 star; The business has replied to 97% of negative reviews; 50 of them were added in the last 12 months. Last updated 2026-08-11.
What people say
I Rip off SKIN Productsrequested a sample pack paid shipping…
I requested a sample pack paid shipping got no paperwork saying was being placed on suscription recieved 2nd package was bill 100$ for it these were not good products didnt work asadvertised called them spent s a few days didnt get back to me requarding cancilation sent unopenedproducts back at a $15 cost to me bow they r saying they have A NO RETURN POLICY what a rip off since my review i have reported curology to ftc Pa attorney general&BBB and dispute chargeback with my credit card company these r scammers Heard back from attorney gen of Pa &curology both on june 24 attorney gen sent letter asking them to reply in 21fays telling me to reply if curology resolves issue curology message sent said there would be a one time refund posted within next 5days will update my review when i see my refund
Reply from Curology2025-06-24
Hi Dusty, thank you for providing this feedback, and I'm really sorry to hear about the less-than-stellar experience. To clarify, the trial is meant to last for the first 30 days of your subscription. After that, your full-sized shipment will process & bill by your chosen box. As a courtesy, we sent an email reminder beforehand to help ensure you were aware and prepared for your upcoming shipment. As no account changes were made, your order was processed as scheduled. However, I completely understand your concerns and am happy to process a refund for you! I've sent you an email with additional information. If you have any additional questions, you can always contact us at [email protected] or via SMS at 415-200-2060 at any time and we'd be happy to help! Have a wonderful day, and I hope to hear from you soon!
Great customer care
My box came with missing 2 items and I contacted customer care and they sent me a whole new box with the correct items for free, can't beat that for customer service! I was very happy
Worst skincare company ever!
This company is such a joke & completely scams its customers! I bought their trial tretenoin formula, wanted to give my skin a few weeks to adjust, I had major irritation from their formula. A new bottle shipped out before I had even finished out the trial formula. These formula's are not custom to your skin at all. This formula burned my skin and they told me they don't offer refunds but could adjust my formula. No thank you! RUN AS far away from this company as you can go. I regret ever getting involved with their business. THE ABSOLUTE WORST. LEARN TO START CARING MORE ABOUT YOUR CUSTOMERS - We are the lifeline to YOU staying in BUSINESS!
Reply from Curology2025-05-14
Hi Shaun, thank you for providing this feedback, and I'm really sorry to hear about the less-than-stellar experience. To clarify, the trial is meant to last for the first 30 days of your subscription. After that, your full-sized shipment will process & bill by your chosen box. As a courtesy, we sent an email reminder beforehand to help ensure you were aware and prepared for your upcoming shipment. As no account changes were made, your order was processed as scheduled. However, I completely understand your concerns and am happy to process a refund for you! I've sent you an email with additional information and steps to get your refund processed. If you have any additional questions, you can always contact us at [email protected] or via SMS at 415-200-2060 at any time and we'd be happy to help! Have a wonderful day, and I hope to hear from you soon!
All my answers were answered…
All my answers were answered efficiently and quickly and they handle my issue very well
Refund refused
Chat with Curology AI powered by decagon.ai 2:50 PM Hello this did not work for my daughter and she still has blemishes and same skin issues In order for us to connect you with a specialist on our team, I'll need your email so we know who you are. Could you please provide your email address? If you do not have an account with us, please reach out to us via email at or SMS at 415-200-2060. A specialist will join this chat shortly! Please hang tight, our team will be available within 2 minutes, but usually faster than that! An agent has joined the chat 2:58 PM Sasha Agent avatar Hi Alona, my name is Sasha! Thank you for your patience, it's my pleasure to assist you. How are you doing today? 3:00 PM Hello this is dexteria Jenkins I saw an email that said I had approved another shipment for my daughter alona 3:01 PM However this product did not work and we will use a dermatologist in person for assistance I’d be happy to look into this for you. Please give me a moment while I pull up your account! How much was taken from my account and how can I cancel this shipment 3:04 PM Sasha Agent avatar I apologize if there's any confusion regarding this recent order. The trial is meant to last for the first 30 days of your subscription. After that, your full-sized shipment will process & bill by your chosen box. As a courtesy, we sent an email reminder beforehand to help ensure you were aware and prepared for your upcoming shipment. As this was your first full sized order, the total was $107.21. Unfortunately, it looks like your shipment has already left our facility so we are unable to cancel it at this time. I'm so sorry for the inconvenience this may have caused. However, as you are going to see an in person dermatologist, I can confirm your account has been cancelled! Rest assured, as your account is no longer active, no new shipments will process for you. 3:09 PM An email was sent asking me to contact a provider I will reject shipment please not to refund the amount once ups shipment is rejected 3:10 PM Hello 3:11 PM Sasha Agent avatar I can confirm that a pre-shipment email was sent on May 4th. Sometimes our emails are misdirected to spam, so please be sure ' to your contacts list. This should help ensure any future messages are delivered to your inbox without issue. I do sincerely apologize, however, once a shipment processes, we are unable to cancel, refund, or accept the return of an order. For additional information, please see our return policy here. 3:12 PM Okay i will return and file fraud charge the the bank there should be a confirmation received before shipping not just a email you should gain authentication by phone 3:14 P Sasha Agent avatar At this time, we don't have a phone line. I understand this may be frustrating, and I've passed along your feedback to our team. Thank you for taking the time to reach out and share your thoughts. We're always looking for new ways to improve our service to best meet the needs of our members. I understand that you would like to file a fraud charge with your bank. Is there anything I may do to assist you in the meantime? 3:17 PM Yes this is a formal complaint as I was not notified nor did I confirm that I needed any products as these products did not work for my 14 year old minor child. I have contacted this merchant that has refused to refund money they have stated they can not be reached by a business phone. They have been notified that a fraud charge will be filed as well as a complaint with the attorney General, pharmacy board, and better business bureau. Ask a detailed question...
Reply from Curology2025-05-14
Hi Dexteria, I am so sorry to hear about your less-than-stellar experience and completely understand your frustration! Please know that the trial is meant to last for the first 30 days of your subscription. After that, your full-sized shipment will process & bill by your chosen box. As a courtesy, we sent an email reminder beforehand to help ensure you were aware and prepared for your upcoming shipment. However, I understand you may have not been aware of your daughter's subscription so I have sent you an email to further assist with additional information and have processed your requested refund. If you have any additional questions, you can always contact us at [email protected] or via SMS at 415-200-2060 at any time and we'd be happy to help! Have a wonderful day!
Skin care is not personalized
Skin care is not personalized. I was new to retinol I had never used it before and after using as directed for 3 days my skin was so insanely irritated I stopped using and forgot about them charging me. A month later they sent the same stuff, I tried to cancel but the provider assured me that I would get a better formula. Paid again and tried again, the product was still to strong. I tried to cancel but was forced to do a pause…. The following cycle I saw à failed change, for online canceled my subscription but they billed again and now I am stuck with so much product I can’t use because as it turns out I am allergic to the formula. Lots of “read the policy” but no actual help. Just go to a dermatologist in person. These tele services are just pushing drugs without any concern for the actual health of the individual. Shame on you Curology….
Reply from Curology2025-05-22
Hi Tiffani! I am very sorry to hear about your less-than-stellar experience with Curology. This is certainly not the experience we wish to provide. Please know that each formula is personalized based on the information you provide when signing up and within your check-ins. This is why we typically do not offer refunds, because each formula is made for a specific patient and cannot be reused. However, we do understand everyone's skin is different, so your medical provider is on hand to help answer questions, or update your formula if it is not right for you. You can reach out to them anytime via your consultations page. In the meantime, I would love to look into this further for you to see how we can further assist with your concerns. I wasn't able to locate your account, but feel free to reach back out us at [email protected]. Have a wonderful day, and best of luck with your skincare journey!
Great customer service
Sasha was very prompt and helped with everything I needed.
I ordered my first box and since I been…
I ordered my first box and since I been using the formula as directed the formula is not helping I noticed like every morning the ance is spreading more and more all over my face I don't know why that's happening it didn't do that the first 3 uses now after the 4th use the ance spreads even worse I will not use the formula no more
Reply from Curology2025-05-06
Hi LaTonya, I am so sorry to hear this and completely understand your frustration! Please know that the vast majority of our members see results within 2-3 months. However, we also understand everyone's skin is different, so your medical provider is on hand to help answer questions, or update your formula as needed. Feel free to reach out to them anytime via your Consultations Page. If you have any trouble getting in touch with your medical provider, you can always contact us at [email protected] or via SMS at 415-200-2060 at any time and we'd be happy to help! Have a wonderful day, and best of luck with your skincare journey!
cancellation problems
update.. curology stepped up and refunded for the error Approx a month ago I attempted to cancel the subscription and was not able to as I continually recieved an error message. I then emailed and after much going back and forth she agreed to cancel the account ...lo and behold I recieved a package on 4/25 and was charged 87.00 .. After finally getting to someone I have been told there are no returns whatsoever...How can you run a company like this?
Reply from Curology2025-05-06
Hi Robin, I am so sorry to hear about the less-than-stellar experience. This is certainly not the experience we wish to provide. Looking into this further, I can confirm we've gotten in touch with you and have refunded this last invoice. If you have any additional questions, feel free to send us an email at [email protected]. In the meantime, I've passed along your feedback to our team. Thank you for taking the time to reach out and share your thoughts. We're always looking for new ways to improve our service to best meet the needs of our members. Have a wonderful day!
Very nice and helpful
The Curology Success Team responded as fast as possible to help me with a situation with my account and handled the issue smoothly. They were such a big help!
It’s the only thing that actually helped
It’s the only thing that actually helped my rosacea!!!
Got my acne cleared up fast 👍👍👍👍kinda…
Got my acne cleared up fast 👍👍👍👍kinda expensive but worth it
Amazing and helpful
Helpful, understanding, and addressed my issue quickly
Charges you automatically and doesn't tell you until it's too late to cancel
I signed up for their trial box on sale for $5. the NEXT box they charged me for automatically and charged me OVER $100 FOR, and I was not made aware it was being sent to me or that they would charge me that much until after it had already been shipped. Their refund policy; no refunds or cancellations after the product has been shipped (again, I wasn't made aware of this charge until after it was too late for a refund.). Calling their customer service number gives you an error message. You can only text their customer service number, and it makes you talk to a robot. Requested talking to an actual person and it took them 3 days to get back to me. The person was unable to help and just kept repeating the policy to me. Terrible communication and no real option for refunds. do not recommend. Also, I did not notice any changes to my skin while using their products. Conviently, "it takes up to 8 weeks to notice changes" which is longer than the length of their trial box, so you don't actually know if it works before they bill you absurd costs.
Reply from Curology2025-05-05
Hi Livy, I am so sorry to hear about your less-than-stellar experience. This certainly isn't the experience we wish to provide, and I'd like to further clarify why this second shipment processed. Your trial is meant to last for the first 30 days of your ongoing subscription. After this 30 day trial, your first full-sized shipment will process and bill. We processed your shipment based on the subscription plan that was chosen during signup. As explained in our Terms of Service, Curology is a subscription service with shipments that go out every 60 days. You can always view when your next shipment is scheduled to go out by visiting your Subscription page. We completely understand that unexpected charges can be frustrating, and we truly want to make things as clear and supportive as possible. To help with that, we sent an email prior to your first full-sized shipment including your next shipment date. In that email, you can find a link to adjust your subscription, and a direct link to contact our team for support to ensure no unwanted shipments process. While we do not have a phone line, feel free to reach out to us at 415-200-2060 or [email protected], and we'd be happy to look into this further to see how we can further assist. I hope to hear from you soon!
Took my money and I never receive any product
After receiving the first trial, I ordered the recommended product. Curology Took my money, send me a USPS tracking which forever said “packing on it way”. I never received any product and it’s impossible to get help. The online consultant sent generic verbiage for me to check wirh USPS, which said they have not received package from shipper. When I contacted, Curology automatic agent is a joke. I don’t have time so I gave up and lost my $59 or something . Now that I’m writing this review it make me want to go dispute with my credit card company. It’s been a few months now but still make me upset that there is not an actual person to help a customer. Lesson learn for me. Much easier to go see a dermatologist in person so do yourself a favor, do not order from this company
Reply from Curology2025-04-21
Hi Phuong! I'm so sorry to hear you haven't received your latest shipment--this certainly isn't the experience we'd like to provide. We are always happy to provide a replacement if a shipment is lost or otherwise not received, and encourage you to reach out again as you have not provided your contact information via Trustpilot. We can be reached via email at [email protected] and via text: 415-200-2060. You're welcome to ask for a live agent to ensure you are connected with a member of our team. I look forward to hearing from you soon and resolving your concern!
My package was mis-delivered (USPS) and…
My package was mis-delivered (USPS) and in less than 24 hours the situation was handled. Excellent service is probably my number one reason for keeping the subscription.
Their customer service representatives…
Their customer service representatives are the best! Amy was always so swift in responding and resolving any issues - thanks!
Stassie Helped a lot with cancelling my…
Stassie Helped a lot with cancelling my subscription!
Scam, Unethical Company
Curology claims they’ll send a product every 60 days and check in to see how it’s working beforehand, as they send a fake prescription. Instead, they ship it 30 days early without warning. When you cancel, they dangle a $25 discount. When you reach out to tell them that you don’t want it, they’ll ship AFTERWARDS. I will never buy another Curology product, and I plan to flood the internet with honest reviews about their shady practices. Their responses to complaints only prove they don’t care, and they’d seem more ethical if they just stayed silent. At this point, they might as well replace their response team with AI, because they’re wasting money on responses that make them look worse. I know 4 people that were waiting to order to see how my experience went, and they are all boycotting the company entirely.
Reply from Curology2025-03-31
Hi there! I'm so sorry to hear about your less-than-stellar experience--this certainly isn't the experience we wish to provide. Please know that our trial is meant to last for the first 30 days of your subscription. After that, your full-sized shipment will process & bill by your chosen box. As your Curology formula is customized for your skin’s unique type, we do ask that that if any shipments need to be canceled or postponed, you reach out to us no later than 2 business days before your next scheduled shipment. Nonetheless, I've passed along your feedback to our team. We appreciate you for taking the time to reach out and share your thoughts; we're always looking for new ways to improve our service to best meet the needs of our members. We wish you the best as you continue your skincare journey!