Curology

Hi Avery! I'm so sorry to hear about your experience, this was not the impression we were hoping to leave. Please know that Curology is a subscription service and our website breaks down the per-month cost for your convenience. Beneath the monthly breakdown, you can see the total cost of your 60-day subscription box. We understand how frustrating unwanted charges can be, so we sent a notice by email ahead of time. Rest assured, we would be more than happy to look into this further to see how we can better assist you. We were unable to locate your account, but we encourage you to reach back out to us at [email protected]. We look forward to making this right!

Hi Amy, We appreciate you sharing your honest feedback. This is not the experience we were hoping you'd have and for that we sincerely apologize. Please know that any changes or concerns must be reported at least 2 business days ahead of time to ensure we can review your request. Not to worry, we are happy to refund your latest invoice as a courtesy for the inconvenience. Keep an eye on your email for a message from [email protected] with more information. We hope this gives some clarity and peace of mind. Feel free to reach back out with any additional concerns. Wishing you both the best on your skincare journey!

Hi Ella, we're glad you took the time to share your thoughts. This is not the experience we were hoping to offer. We do understand everyone's skin is different, so your medical provider is on hand to help answer questions, or update your formula if it is not right for you. You can reach out to them anytime via your consultations page. We'd also be happy to setup your pre-shipment alerts to ensure you have full control over your orders. In the meantime, I would love to look into this further for you to see how we can further assist with your concerns. I wasn't able to locate your account, but feel free to reach back out us at [email protected]. Have a great day, we look forward to hearing from you!

Hi Hilda, we truly appreciate the time you took to share your honest feedback. We are so sorry to hear we missed the mark and want to make it right. First I wanted to further explain our services. The trial is meant to last for the first 30 days of your subscription. From there, your full-sized shipment and associated invoice will process & bill according to the items selected. As a courtesy, we sent an email reminder beforehand to help ensure you were aware and prepared for your upcoming shipment. As no account changes were made, your order was processed as scheduled. However, I get that unwanted charges can be frustrating so I'm happy to share that a refund has been issued! If you have any additional questions, you can always contact us at [email protected] or via SMS at 415-200-2060 at any time and we'd be happy to help. Have a great day and take care!

Hi Nathan, we appreciate you taking the time to provide this feedback. We apologize for any inconvenience! I wanted to mention that the trial is meant to last for the first 30 days of your subscription. After that, your full-sized shipment will process & charge the selected items. To ensure full transparency, we sent an email reminder beforehand to help ensure you were aware and prepared for your upcoming shipment. As no account changes were made, your order was processed as scheduled. Rest assured, we understand your concern and are happy to refund you I've followed up via email now. If you have any additional questions, you can always contact us at [email protected] or via SMS at 415-200-2060 at any time and we'd be happy to help! Have a great day, and take care!

Hi Holly, thank you for sharing your thoughts, I want to apologize that we've missed the mark! To clarify, the trial is meant to last for the first 30 days of your subscription. After that, your full-sized shipment will process & bill by your chosen box. As a courtesy, we sent an email reminder beforehand to help ensure you were aware and prepared for your upcoming shipment. As no account changes were made, your order was processed as scheduled. Not to worry, we completely understand your concerns and so I'm happy to refund that invoice for you! I've sent you an email with more details now. If you have any additional questions, you can always contact us at [email protected] or via SMS at 415-200-2060 at any time and we'd be happy to help! Have a wonderful day, and I hope to hear from you soon!

Hi Jessica, we sincerely appreciate you sharing your thoughts, and I want to apologize that we failed to meet your expectations! To clarify, the trial is meant to last for the first 30 days of your subscription. After that, your full-sized shipment will process & bill by your chosen box. As a courtesy, we sent an email reminder beforehand to help ensure you were aware and prepared for your upcoming shipment. As no account changes were made, your order was processed as scheduled. However, I completely understand how frustrating unwanted charges can be and so I've sent you an email with additional information. If you have any additional questions, you can always contact us at [email protected] or via SMS at 415-200-2060 at any time and we'd be happy to help! Have a wonderful day, and I hope to hear from you soon!