Currency.com

Hi Simon, thank you for your kind words! We’re thrilled you’re enjoying the clean interface and fast execution. Best regards, The Currency.com Team

Hi Ashot, Thank you for your feedback! We’re delighted to hear you find our app user-friendly and that it helps you access currency rates quickly. We’ll keep working to make your experience even smoother. Best regards, The Currency.com Team

Hi Harut, thank you for such a detailed review! We’re delighted that our user-friendly design, intuitive navigation, and trading tools are helping you trade with confidence. We truly appreciate your support and glad to provide you with efficient trading environment. Best regards, The Currency.com Team

Hi Denis, We appreciate your feedback! It’s great to know you value the quality of our platform as well as the responsiveness of our support team. Delivering both is our priority. Best regards, The Currency.com Team

Hi Artur, thank you for your great feedback! We’re so pleased to hear you’re enjoying the features and design of our platform. Best regards, The Currency.com Team

Hi Konstantin, thank you for your kind words!We’re glad that you enjoy the design and seamless experience, and it’s great to hear that instant EUR transfers are making your trading even easier. Best regards, The Currency.com Team

Hi A., we’re delighted you find our platform easy to navigate! We put a lot of thought into keeping things clear and simple so you can focus on what matters—you're trading. Thank you for sharing the feedback! Best regards, The Currency.com Team

Hi J., we're thrilled that our fast deposit and withdrawal process made things easier for you! Best regards, The Currency.com Team

Hello, Mike! Thank you for your feedback. It is no secret that we provide the opportunity to trade with tokenized assets. This is clearly stated both on our website and in our Terms and Conditions. We understand that the delisting process of some tokens might have been inconvenient for you. Unfortunately, the delisting of tokens from our platform is often influenced by market dynamics and decisions made by major exchanges. This is considered standard practice for many platforms. While we strive to maintain a comprehensive selection, certain tokenized assets may be excluded due to changes beyond our control. Nevertheless, we always try to inform our clients about such changes beforehand. If a client doesn't close the trade or exchange the delisted token themselves, we do it at the last or better price, returning the funds used to buy such tokens. We are constantly working on improving trading conditions and strive to keep commissions at the industry average. For some markets and transactions, there are no commissions at all. For example, depositing crypto or fiat via bank transfer is fee-free. You can also exchange tokenized currencies without commissions or open leverage trades with the majority of tokenized assets without the corresponding fee. We are transparent about our commissions, and you can always find them on our website or within the trading platform. We apologize if some of our confirmation procedures caused you any inconvenience. As a regulated platform, we focus on the security and credibility of our services. Therefore, we have standard procedures that allow us to operate within the legal framework. Adhering to AML and KYC practices is precisely what prevents shady practices and identity theft. Our support team is always here to help you pass those procedures as quickly and smoothly as possible. Additionally, we would like to add that we have contacted you via email regarding refund of your funds. As you have not replied yet, we are currently waiting for your response in order to proceed further. For the refund to be processed you will be required to just confirm your identity (which takes 30 seconds) and clarify if your identity document (passport or ID card) has changed. Best regards.

Dear Mohammed, Hi! We sincerely thank you for the kind words about our service. And we really appreciate the time you took to write this review! If you have any further questions - please do not hesitate to contact us. We will be glad to help you anytime.

Hi, Dmitry. Thank you for updating the review. We would also like to additionally note that we have transaction logs on our cryptoplatform. You can view transactions for all time in your account by setting the filter in the Reports tab with transactions to “All” period. Thank you for your observations and comments. We want to assure you that we will do everything possible to make our cryptoplatform more convenient and transparent for our clients. All the best, currency.com team.

Hi, Farshad. Thank you for your positive feedback. We will keep working on providing an excellent user experience. We’re very grateful and hope you stick with us for years to come! All the best, currency.com team.

Hi, Samwel Odwali. Thank you for your positive feedback. We will keep working on providing an excellent user experience. We’re very grateful and hope you stick with us for years to come! All the best, Currency.com team.

Hello, Nael! Thank you for taking your time to leave a review. We would like to explain that Currency.com has rebranded and now all platforms of the company are operating under the new brand name Dzengi. For our clients, everything has remained the same: we continue to ensure reliable platform operation and strive to make trading as convenient and comfortable as possible. Therefore, you can now access your account from Dzengi.com website using your previous login and password. If you still experience any issues with authorization to your account - please, contact our support team at [email protected]. Our specialists will be glad to assist you and answer all your questions. We’ll be glad to hear from you and we would be grateful for a higher rating. All the best, Currency.com team.

Hi, Hanna. Thank you for taking time to share your opinion. We will keep working on providing an excellent user experience. We’re very grateful and hope you stick with us for years to come! All the best, Currency.com team.

Dear Austin, Thank you for your feedback, the opinion of our clients is very important to us. We have checked the information regarding your situation. At the moment your account is successfully verified and your funds were returned by our specialists. We are sorry that our procedures for verifying caused you such inconvenience. Also, we apologise for the waiting of our reply regarding your account since we were waiting for a response from the relevant department. We assure you that the consideration was under control and reminders of your situation were sent from our side after each of your request. We always try to help our clients and make the process of data confirmation as easy as possible for them, but unfortunately we can not speed up the process of consideration by the relevant department. We sincerely hope that we will be able to regain your trust and we are sorry that you have such an impression about us. If you change your mind in the future, we will be very grateful and happy for a higher rating. We value our clients and try to make their experience with us better by carefully studying every feedback. If you have any questions or doubts, you can always contact our customer support. We work 24/7 and try to do our best to help you and give you the most up-to-date information on your question. All the best, Currency.com team.

Hi, Serhat! We’d like to thank you for taking the time to write your feedback. We would also like to clarify for you a couple of points regarding your question. We would like to draw your attention to the fact that if you have been sent a letter about closing the account in accordance with clause 2.3.1 of the Terms And Conditions (https://img.currency.com/docs/terms_and_conditions-stv.pdf ), this means each party has the right to terminate these T&C at any time. In this case, the company used this right due to changes in business. Also our company reserves the right not to disclose reasons for certain actions. All information was provided earlier in the letter. We understand that this was not the answer you were expecting. But we hope for your understanding and apologize for any inconvenience caused. We would be grateful to you if you could delete your review or give us a higher mark. All the best, Currency.com team.

Hi, Rudrani Mahapatra. Thank you for your positive feedback. We will keep working on providing an excellent user experience. We’re very grateful and hope you stick with us for years to come! All the best, Currency.com team.

Hi, Sergey. Thank you for your positive feedback. We will keep working on providing an excellent user experience. We’re very grateful and hope you stick with us for years to come! All the best, Currency.com team.