Currency.com (currency.com) has a 4.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 85% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 92% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
M
Mael Bisson · 1 review · Experienced 2026-05-04 ·
★★★★★
Company funds held hostage for over 15 days with no justification
I am writing this review as a last resort after more than 15 days of having my company's funds frozen on Currency.com with no valid justification and no resolution in sight.
I provided every single document requested by their compliance team, twice, within very short timeframes, including contracts, invoices, bank statements, incorporation documents and detailed written clarifications. I went above and beyond what any client should reasonably be expected to provide. In return, I received vague responses, no concrete timeline, and my business funds remain blocked.
As a business account holder, this has had a direct and serious impact on my ability to operate, honour supplier obligations and manage my company. Their support team is unreachable by phone and their compliance team does not respond to emails for days on end.
I have now formally notified the Gibraltar Financial Services Commission (GFSC), their regulatory authority, and have instructed legal counsel. I am sharing this publicly so that other businesses are aware before entrusting their company funds to this platform.
Currency.com, you are holding a company's funds hostage. This is not acceptable
S
Simon Ginzburg · 2 reviews · Experienced 2025-07-21 ·
★★★★★
Good service
Clean UX. Fast deals. Overally good service.
Reply from Currency.com2025-08-12
Hi Simon,
thank you for your kind words! We’re thrilled you’re enjoying the clean interface and fast execution.
Best regards,
The Currency.com Team
User friendly app. Helps quickly get the info about currency rates quickly
Reply from Currency.com2025-08-12
Hi Ashot,
Thank you for your feedback! We’re delighted to hear you find our app user-friendly and that it helps you access currency rates quickly. We’ll keep working to make your experience even smoother.
Best regards,
The Currency.com Team
Currency.com offers an exceptionally user-friendly interface that makes cryptocurrency trading accessible even for beginners. The platform's clean and intuitive design allows you to navigate through different features effortlessly without feeling overwhelmed. I've found their tools to be genuinely useful for both monitoring market trends and executing trades efficiently. The overall user experience is smooth and professional, with everything laid out in a logical way that saves time. As someone who values simplicity in trading platforms, Currency.com delivers exactly what I was looking for in terms of functionality and ease of use
Reply from Currency.com2025-08-12
Hi Harut,
thank you for such a detailed review! We’re delighted that our user-friendly design, intuitive navigation, and trading tools are helping you trade with confidence. We truly appreciate your support and glad to provide you with efficient trading environment.
Best regards,
The Currency.com Team
Quality product, with good support and a responsive team
Reply from Currency.com2025-08-12
Hi Denis,
We appreciate your feedback! It’s great to know you value the quality of our platform as well as the responsiveness of our support team. Delivering both is our priority.
Best regards,
The Currency.com Team
A
Artur Rieznik · 1 review · Experienced 2025-07-22 ·
★★★★★
Great application!
Great application with useful features and nice design!
Reply from Currency.com2025-08-12
Hi Artur,
thank you for your great feedback! We’re so pleased to hear you’re enjoying the features and design of our platform.
Best regards,
The Currency.com Team
K
Konstantin Anissimov · 3 reviews · Experienced 2025-07-07 ·
★★★★★
Great design
Great design, seamless experience! Instant EUR transfers are amazing!
Reply from Currency.com2025-08-12
Hi Konstantin,
thank you for your kind words!We’re glad that you enjoy the design and seamless experience, and it’s great to hear that instant EUR transfers are making your trading even easier.
Best regards,
The Currency.com Team
A
A. Grant · 4 reviews · Verified · Experienced 2025-03-12 ·
★★★★★
User-friendly platform
User-friendly platform. Used my bank account to deposit funds without any fees to purchase Bitcoin.
Reply from Currency.com2025-08-12
Hi A.,
we’re delighted you find our platform easy to navigate! We put a lot of thought into keeping things clear and simple so you can focus on what matters—you're trading. Thank you for sharing the feedback!
Best regards,
The Currency.com Team
J
J Salvador · 2 reviews · Experienced 2025-05-20 ·
★★★★★
Simple and userfriendly
Simple and userfriendly. Withdrawals received quite fast. Support dept quite helpful.
Reply from Currency.com2025-08-12
Hi J.,
we're thrilled that our fast deposit and withdrawal process made things easier for you!
Best regards,
The Currency.com Team
M
Mike · 1 review · Experienced 2024-09-30 ·
★★★★★
You don't buy assets here but tokens. Troubles with getting money back.
No matter how they explain that to you - you do NOT own assets you spent money on.
In banks, or other well trusted platforms you are the owner of the assets. If the bank or platform goes bankrupt you still own the assets. Not in the case of Currency.com!!
They have variable availability of listed assets. If you buy a token (thinking it is an asset) of a company/ETF or anything and they decide to remove it from the platform (delist it) your token will be sold automatically. That will force you (not like you have anything to say) to liquidate your asset no matter the price.
If that does not convince you yet, the fees/commissions are tremendously high!!!! On top of this, the moment you want to withdraw your money you will face only problems and shady practices -> asking for your ID (again), asking for bills and some video calls. Smells like identity theft!!
Do not engage with them.
Reply from Currency.com2024-10-01
Hello, Mike!
Thank you for your feedback.
It is no secret that we provide the opportunity to trade with tokenized assets. This is clearly stated both on our website and in our Terms and Conditions.
We understand that the delisting process of some tokens might have been inconvenient for you. Unfortunately, the delisting of tokens from our platform is often influenced by market dynamics and decisions made by major exchanges. This is considered standard practice for many platforms. While we strive to maintain a comprehensive selection, certain tokenized assets may be excluded due to changes beyond our control. Nevertheless, we always try to inform our clients about such changes beforehand. If a client doesn't close the trade or exchange the delisted token themselves, we do it at the last or better price, returning the funds used to buy such tokens.
We are constantly working on improving trading conditions and strive to keep commissions at the industry average. For some markets and transactions, there are no commissions at all. For example, depositing crypto or fiat via bank transfer is fee-free. You can also exchange tokenized currencies without commissions or open leverage trades with the majority of tokenized assets without the corresponding fee. We are transparent about our commissions, and you can always find them on our website or within the trading platform.
We apologize if some of our confirmation procedures caused you any inconvenience. As a regulated platform, we focus on the security and credibility of our services. Therefore, we have standard procedures that allow us to operate within the legal framework. Adhering to AML and KYC practices is precisely what prevents shady practices and identity theft. Our support team is always here to help you pass those procedures as quickly and smoothly as possible.
Additionally, we would like to add that we have contacted you via email regarding refund of your funds. As you have not replied yet, we are currently waiting for your response in order to proceed further. For the refund to be processed you will be required to just confirm your identity (which takes 30 seconds) and clarify if your identity document (passport or ID card) has changed.
Best regards.
M
Mohammed Alketbi · 1 review · Experienced 2023-10-20 ·
★★★★★
Honesty, honesty and knowledge of employees
A company with honesty and the ability to inspect all this data indicates the great work of employees and officials.
The response service is nice and fast and has the knowledge to help users, which is a very nice thing.
Thanks.
Reply from Currency.com2023-10-21
Dear Mohammed,
Hi!
We sincerely thank you for the kind words about our service. And we really appreciate the time you took to write this review!
If you have any further questions - please do not hesitate to contact us.
We will be glad to help you anytime.
D
Dmitry G · 3 reviews · Experienced 2023-10-13 ·
★★★★★
No transactions, no logs, no trace.
Edited to reflect facts.
My account shows 0 balance, while my own records indicate that there was some money there.
No transactions shown, no money in the account. The money are gone without a trace.
Positive: Company has very helpful customer service that did the investigation and explained that the rest of the account was used to pay the dormant account fees.
Negative: The website has no trace, no transaction logs, no email when fees are applied.
Not the level of transparency you would expect from a financial company that holds your cash.
Reply from Currency.com2023-10-16
Hi, Dmitry.
Thank you for updating the review.
We would also like to additionally note that we have transaction logs on our cryptoplatform. You can view transactions for all time in your account by setting the filter in the Reports tab with transactions to “All” period.
Thank you for your observations and comments. We want to assure you that we will do everything possible to make our cryptoplatform more convenient and transparent for our clients.
All the best,
currency.com team.
F
Farshad · 9 reviews · Experienced 2023-10-02 ·
★★★★★
Very good customer support and service
Very good customer support and service
Nadia
Reply from Currency.com2023-10-03
Hi, Farshad.
Thank you for your positive feedback. We will keep working on providing an excellent user experience. We’re very grateful and hope you stick with us for years to come!
All the best,
currency.com team.
Customer care support was fast and I did enjoy chatting with them since they were friendly.
Really recommend this app to others users.
Reply from Currency.com2023-09-11
Hi, Samwel Odwali.
Thank you for your positive feedback. We will keep working on providing an excellent user experience. We’re very grateful and hope you stick with us for years to come!
All the best,
Currency.com team.
N
Nael N. · 1 review · Experienced 2023-08-28 ·
★★★★★
Why can't I access my Currency.com…
Why can't I access my Currency.com account?
Why is your website redirected to dzengi.com?
When will this be fixed?
Reply from Currency.com2023-08-29
Hello, Nael!
Thank you for taking your time to leave a review.
We would like to explain that Currency.com has rebranded and now all platforms of the company are operating under the new brand name Dzengi. For our clients, everything has remained the same: we continue to ensure reliable platform operation and strive to make trading as convenient and comfortable as possible. Therefore, you can now access your account from Dzengi.com website using your previous login and password.
If you still experience any issues with authorization to your account - please, contact our support team at [email protected]. Our specialists will be glad to assist you and answer all your questions.
We’ll be glad to hear from you and we would be grateful for a higher rating.
All the best,
Currency.com team.
H
Hanna P. · 1 review · Experienced 2023-08-01 ·
★★★★★
Good app
Never had any issues, good app.
Reply from Currency.com2023-08-28
Hi, Hanna.
Thank you for taking time to share your opinion. We will keep working on providing an excellent user experience. We’re very grateful and hope you stick with us for years to come!
All the best,
Currency.com team.
I created an account with Currency.com’s US branch and upon doing so, was prompted to provide valid identification and proof of residence to comply with KYC requirements. My account, and documents were subsequently approved. I made my first deposit transferring .08158426 Bitcoin from my Blockchain.com and received confirmation from Currency.com that my deposit had been received successfully on 8/16/23, but when I went to log in,I received a message to contact their support team as my account was locked. Upon reaching out to support, they requested proof that I owned the wallet that the funds were sent from, which I provided per their instructions and they confirmed via email that my supporting documentation was approved, however, they have not restored my access to my account or returned my Bitcoin to this point. I’ve reached out several times since and each time I’m given some variation of, “our specialists are investigating and we will reach out as soon as we have their response,” but I have not received any sort of timeline as to when either my access will be restored or my funds will be returned. I would highly recommend that NO ONE utilize this company as it very much appears that they are thieves and scammers.
Reply from Currency.com2023-08-22
Dear Austin,
Thank you for your feedback, the opinion of our clients is very important to us.
We have checked the information regarding your situation. At the moment your account is successfully verified and your funds were returned by our specialists. We are sorry that our procedures for verifying caused you such inconvenience.
Also, we apologise for the waiting of our reply regarding your account since we were waiting for a response from the relevant department. We assure you that the consideration was under control and reminders of your situation were sent from our side after each of your request.
We always try to help our clients and make the process of data confirmation as easy as possible for them, but unfortunately we can not speed up the process of consideration by the relevant department. We sincerely hope that we will be able to regain your trust and we are sorry that you have such an impression about us. If you change your mind in the future, we will be very grateful and happy for a higher rating. We value our clients and try to make their experience with us better by carefully studying every feedback.
If you have any questions or doubts, you can always contact our customer support. We work 24/7 and try to do our best to help you and give you the most up-to-date information on your question.
All the best,
Currency.com team.
S
Serhat · 2 reviews · Experienced 2023-08-18 ·
★★★★★
Account termination with no explanation..
I've got an email from the company today in regards to my account termination because of "Business changes" which is tied to 2.3.1 of clause 2 of the Terms and Conditions of Use of the Cryptoplatform.
I've asked them what this means, and the support did not provide any additional information.
Hopefully they will provide that information through this review.
****** EDIT ******
I am changing the review to 3 stars, but it should stay up. This type of thing can definitely happen, and it can hit anybody economically if they caught up in the wrong position of any trade.
Reply from Currency.com2023-08-19
Hi, Serhat!
We’d like to thank you for taking the time to write your feedback.
We would also like to clarify for you a couple of points regarding your question.
We would like to draw your attention to the fact that if you have been sent a letter about closing the account in accordance with clause 2.3.1 of the Terms And Conditions (https://img.currency.com/docs/terms_and_conditions-stv.pdf ), this means each party has the right to terminate these T&C at any time. In this case, the company used this right due to changes in business.
Also our company reserves the right not to disclose reasons for certain actions.
All information was provided earlier in the letter.
We understand that this was not the answer you were expecting. But we hope for your understanding and apologize for any inconvenience caused.
We would be grateful to you if you could delete your review or give us a higher mark.
All the best,
Currency.com team.
Hi, Rudrani Mahapatra.
Thank you for your positive feedback. We will keep working on providing an excellent user experience. We’re very grateful and hope you stick with us for years to come!
All the best,
Currency.com team.
С
Сергей Сергеевич · 2 reviews · Experienced 2023-08-05 ·
★★★★★
Excellent assistance
Excellent assistance, quick and easy resolving of issue.
Reply from Currency.com2023-08-05
Hi, Sergey.
Thank you for your positive feedback. We will keep working on providing an excellent user experience. We’re very grateful and hope you stick with us for years to come!
All the best,
Currency.com team.
