Currency.com (currency.com) has a 4.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 85% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 92% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-10.
Best , very best!!!
Hi, Viktor. Thank you for your positive feedback. We will keep working on providing an excellent user experience. We’re very grateful and hope you stick with us for years to come! All the best, Currency.com team.
Currency.com is the best trading platform I have ever used, very easy to use, the customer support team is very active and always making sure you have a solution to your issue.
Hi! Thank you for your positive feedback. We will keep working on providing an excellent user experience. We’re very grateful and hope you stick with us for years to come! All the best, Currency.com team.
Excellent platform with fair fees and professional customer support
Hi, Abed El Rahman. Thank you for your positive feedback. We will keep working on providing an excellent user experience. We’re very grateful and hope you stick with us for years to come! All the best, Currency.com team.
I express my gratitude to the employees of the crypto-exchange for the prompt assistance during registration, for detailed advice on replenishing the account and withdrawing funds, withdrawing the purchased cryptocurrency.
Hi, Haris! We sincerely thank you for the kind words about our service. And we really appreciate the time you took to write this review! All the best, Currency.com team.
I'm satisfied with the platform, it's very convenient for me to work with it.
Hi, Elena. Thank you for your positive feedback. We will keep working on providing an excellent user experience. We’re very grateful and hope you stick with us for years to come! All the best, Currency.com team.
Account suspended for no reason. Lost all my money.
Hi, Juan Cruz! We’d like to thank you for taking the time to write your feedback. It’s important to us that our customers are more than satisfied, and we would like to have the opportunity to resolve the issue which you’ve faced. There were some restrictions on your account, because you were requested to provide information regarding your current location. It appeared that now you are in the country, where we do not provide services. Now we need to make a refund of the funds on your account. We've already sent you an instruction to your email and you need to confirm refund from your side. Please, check your email We understand that this was not the answer you were expecting. But we hope for your understanding and apologize for any inconvenience caused. Therefore, we would be very grateful to you if you could delete your review. All the best, Currency.com team.
Hi, Freddy. Thank you for your positive feedback. We will keep working on providing an excellent user experience. We’re very grateful and hope you stick with us for years to come! All the best, Currency.com team.
have been a user of this service for several years." A week ago, I managed to make a transaction using the wrong wallet address. During the operational time, the employees resolved the most difficult issue positively. All the time, the call center employees supported and reassured me. I did not hope that the issue would be resolved !!! Today they reported a positive decision . I thank everyone involved in solving my issue and I hope that the employer will thank them. It is clear that the funds could not be returned, but I want to rate currency.com as 100% reliable and working for clients' money (transaction fees), but in the interests of their clients. The most reliable service!! Thank you
Hi, Alena. Thank you for your positive feedback. We will keep working on providing an excellent user experience. We’re very grateful and hope you stick with us for years to come! All the best, Currency.com team.
I have been using currency.com for 1 year 6months l can gladly say ,they are the best when it comes to online crypto currency exchange services,user friendly with s great support system that put their clients security first. And l give them 4 stars.
Hi! Thank you for your positive feedback. We will keep working on providing an excellent user experience. We’re very grateful and hope you stick with us for years to come! All the best, Currency.com team.
Currency has big spreads and commissions. A lot of UI bugs.
Hi, Evgenii. We’d like to thank you for taking the time to write your feedback. It’s important to us that our customers are more than satisfied, and we would like to have the opportunity to resolve the issue which you’ve faced. The way spread is formed on Currency.com is influenced by the information on prices that we receive from our liquidity providers. It can also change depending on the current market situation. For example, during active trading hours, the spread is often narrow, because there are many traders participating in the market. On the other hand, when the market closes or opens the number of participants willing to trade on a volatile market is much lower. Therefore there is a higher chance that there will be no good offers on the market to provide a narrow spread. During pre- and postmarket spread is quite big because of the low number of traders. In addition, some circumstances like a major collapse/rise of prices can also affect the spread, since there can be not many participants who want to keep a tight spread in a hectic market. Currently, the situation in the financial markets is volatile, and thus the spread can be quite large. It’s not a secret that the trading platform makes profits from fees and charges. However, we are constantly trying to provide our clients with more attractive trading conditions. At Currency.com we are 100% open about what we do and how we do it. We do not have any hidden fees - all of them are absolutely transparent. Please follow the link to find more information: https://currency.com/fees-charges In general, Currency.com has quite competitive commissions. We keep them at the average level in the industry. Often our fees and charges are lower in comparison with other trading platforms. Also, could you, please, provide more details about bugs, you've mentioned? We will be glad to help you to resolve the issue so that you could give us a higher mark. We’ll be glad to hear from you! All the best, Currency.com team.
Currency is trustworthy, quick and low fees. Amazing trading app bravo..
Hi, Danson. Thank you for your positive feedback. We will keep working on providing an excellent user experience. We’re very grateful and hope you stick with us for years to come! All the best, Currency.com team.
Very prompt customer care service and Extra quick Withdrawal upon the completion of KYC tests/requirements. I'd NOT completed my Facial KYC when i started trading and at the point of withdrawal, i was asked to complete it for my Withdrawals to be accepted and immediately i completed that Facial test, 9-Seconds, later, i found my USDT Withdrawal completed. Again, as a Kenyan, i had a problem with the App but when i contacted customer care, the issue was resolved within NO minute. Kuddos! Spread the same Outstanding service to ALL users.
Hi, Fredrick! Thank you for your positive feedback. We will keep working on providing an excellent customer service. We’re very grateful and hope you stick with us for years to come! All the best, Currency.com team.
I started using this app over a year ago. After the imposition of sanctions on Russian banks, my account was suspended because I have a Russian passport. In order to use my funds further, I provided documents stating that I do not live in Russia. After long correspondence and assurances from support that I can continue to use my account, after all the checks and sending documents confirming my residency in Turkey, I was informed that this company does not work with Turkey. Then why waste my time? After some period of time, they asked for my documents again and did not turn on access to my money. And they have converted all my cryptocurrencies to Litecoin without asking me. And changed their terms of use unilaterally. A year later, I started the process of renewing my documents in Turkey, while this company again requested my documents for verification. I was not able to submit these documents on time as the renewal process depends on the Turkish government and I have not had a passport for some time. I again provided the document from the Russian Federation and asked to withdraw my funds to another crypto wallet. I received an offer to withdraw this money in Russian rubles to a Russian bank account. I don't live in Russia and I don't have a ruble account. To which support offered me to open a Ruble account in Turkey. This is impossible. These guys are completely giving up on other refund methods. They accused me of having my account disabled due to my not submitting the documents on time. But the letters that I received did not indicate the consequences of delaying the submission of documents. I do not recommend trusting them with your money. At any moment they can change their rules in one direction and leave you without money because you have a passport that in one day became unwanted in the world.
Hi, Anastasia! We’d like to thank you for taking the time to write your feedback. It’s important to us that our customers are more than satisfied, and we would like to have the opportunity to resolve the issue which you’ve faced. We would like to draw your attention that your account was suspended because the identity document has expired and you also received a notification about it. As we previously reported, Dzengi Com CJSC (before the reorganization of Currency Com Bel LLC) was forced to exercise its right to terminate customer service who are residents of the Russian Federation. As for available funds, they have been converted into LTC. From May 10, 2022, you could withdraw funds from the platform only using LTC to your personal cryptowallet that supports the KYC procedure. This notification has also been sent to your email earlier. We would like to note, that situation can be changed and we can unilaterally amend an existing terms and conditions. And there were changes in the list of supported countries where Turkey also was excluded from it, because of that we couldn't verify your account. Also, you deposited funds from a card issued by a Russian bank. Unfortunately, due to restrictions from Visa and MasterCard payment systems starting from March 10th, 2022 all operations with bank cards that were issued in Russian Federation are unavailable. And refunds to bank accounts outside of Belarus are currently available only in BYN, so we cannot make a refund in EUR or USD. In this case, that is why we can only offer you to make the refund of RUB.cx to your personal bank account in RUB. Also, a bank should not be under international restrictions. We understand that this may not be the most convenient way for you and may cause some inconvenience, however, this is the only available option and unfortunately we cannot influence all the circumstances described above in any way. Please be sure that we strive to do our best to understand and resolve the situation. Hope we have managed to change your opinion about us and would much appreciate it if you could update your review on Trustpilot. Please reach out to us directly at [email protected] if you have any further questions.
thanks I made self terminator trading bot that analyze all market to trader only eurusd
Hi! Thank you for your positive feedback. We will keep working on providing an excellent user experience. We’re very grateful and hope you stick with us for years to come! All the best, Currency.com team.
Only positive experience of exchange and application using
Hi, Roman. Thank you for your positive feedback. We will keep working on providing an excellent user experience. We’re very grateful and hope you stick with us for years to come! All the best, Currency.com team.
They are thieves and time wasters. After making huge profits they wouldn't let you withdraw. Asking you for prove of funds which is understandable but via crypto he provides proof of funds even when provided they ask how and from whom crypto was transferred.
Hi! We’d like to thank you for taking the time to write your feedback. It’s important to us that our customers are more than satisfied, and we would like to have the opportunity to resolve the issue which you’ve faced. We’ll be glad to hear from you! All the best, Currency.com team.
The best tokinized platform in the world! They have a good service and big future! All who love crypto and stocks in one place.They need to join with Team Currency!)
Hi, Vladislav! Thank you for your positive feedback. We will keep working on providing an excellent user experience. We’re very grateful and hope you stick with us for years to come! All the best, Currency.com team.
To prevent tl;dr, just the facts: 1) I don't see any logic in such high fees for trades with crypto, 0.06% fee to open/close is too high to add any funds or increase the number of deals. Not an option for short-term deals. 2) Trading for a few years and have been able to withdraw more funds than I deposited without issues. The platform is honest, and I found no proof any client got their funds blocked. 3) The Gas/Oil features auto-rollover mechanism the company using is unique! It has some potential, just keep in mind overnight fees are NOT fixed and could exceed 100% APY. This is usually less than swapping features to a next-month contract on other platforms (not financial advice). 4) There were no issues with access to the platform and I had enough time to provide the requested documents 5) Tax report for withdrawn funds was OK 6) Apps for Web/iPhone are Ok, API is OK
Hi, Maksim. Thank you for your positive feedback. We will keep working on providing an excellent user experience. We’re very grateful and hope you stick with us for years to come! All the best, Currency.com team.
Natural gas funding fees too high in this platform can't compare with other brokers.currency.com is 9×high than other brokers.that the only problem you have so far👌
Hi! We'd like to thank you for taking the time to write this review. We are constantly striving to improve our cryptoplatform, and feedback like this helps us greatly in our efforts. It’s not a secret that the trading platform makes profits from fees and charges. However, we always aim to provide our clients with the most attractive trading conditions possible. At currency.com we are 100% open about what we do and how we do it. We do not have any hidden fees - all of them are absolutely transparent. In general, Currency.com has quite competitive commissions. We keep them at the average level in the industry. Additionally, we strive to offer the most favorable trading conditions, for example, we do not have trading commissions for opening leverage operations for the majority of the tokenized assets. We appreciate your feedback and will take it into consideration as we continue to improve our cryptoplatform. We value your cooperation with us and hope that you will consider revising your opinion of Currency.com and give us a higher mark. Thank you again for your review, and please don't hesitate to contact us at [email protected] if you have any further questions or concerns. All the best, Currency.com team.
I have a good experience on this platform, very clear interface and easy to use app👍🏻
Hi, Darya! Thank you for your positive feedback. We’re very happy to hear your kind words towards our cryptoplatform. We will keep working on providing an excellent user experience. All the best, Currency.com team.
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