Curtarra

Dear Michael, Thank you for taking the time to share your experience! We are so glad to hear that your custom curtains arrived quickly and fit your window measurements with perfect precision. Our goal is always to deliver 'Custom Made Easy' by blending artisan quality with an accessible, seamless process. Knowing that we met your expectations across quality, sizing, and shipping is fantastic. We look forward to working with you again on your next project! Best regards, The Curtarra Team

Dear Anita, Thank you for trusting Curtarra to bring your bedroom vision to life! We are absolutely delighted that you love your new window treatments. The combination of our Victoria Blush Pink velvet curtains with the Alex cream sheers sounds like an incredibly elegant, sophisticated pairing for a bedroom. We are so glad we could deliver that perfect balance of luxurious texture and soft light for you. We would love to see how they transformed your space—please feel free to share a photo with us, or just share on Instagram and tag with curtarra! Warmly, The Curtarra Team

Dear Ivanna, Thank you so much for being a loyal part of the Curtarra family! It is a true honor to have been trusted with your home across three separate orders. Large windows and custom setups can certainly feel daunting, but we designed our process to make "Custom Made Easy"—ensuring you get artisanal quality and a flawless fit every single time without the stress. We are thrilled to hear that our customer service team and your custom rods have consistently met your expectations. We look forward to assisting you with any future design projects. Warmly, The Curtarra Team

Dear John, Thank you for sharing your experience! We are so glad that our fabric swatches helped you feel confident in your decision. At Curtarra, we believe a "Worry-Free Purchase" starts with being able to touch the fabric and see the colors in your own light before you order. Hearing that the installation was straightforward and the final product was "perfect in every way" is exactly what we strive for with every custom order. Welcome to the Curtarra family! Best regards, The Curtarra Team

Dear Ana, Thank you for your kind review! We are delighted to hear that our curated selection and high-quality materials met your expectations. We take special pride in offering service tailored to the design community. We understand that for designers, precision and aesthetic harmony are paramount, and we’re thrilled to be your partner in bringing your vision to life. Thank you for trusting Curtarra with your projects—we look forward to working with you again soon! Warmly, The Curtarra Team

Dear Kathleen, Thank you so much for your wonderful review and for trusting Curtarra with your home! Achieving that perfect, precise fit is exactly what our artisan-crafted process is all about. We are absolutely delighted to hear that your new curtains look beautiful and suit your space just as you envisioned. Welcome to the Curtarra family! Warmly, The Curtarra Team

Dear Bill, Thank you so much for taking the time to leave us a 5-star rating! At Curtarra, we pride ourselves not just on our premium, custom-crafted products, but on providing a seamless and supportive experience from start to finish. Knowing that our customer service stood out to you means the world to our team. Thank you for choosing us to help elevate your home. If you ever need anything else in the future, we are always here to help! Warmly, The Curtarra Team

Dear Paige, Thank you so much for the high recommendation! We’re thrilled to hear that you love the new look of your space. Our goal is to make "Custom Made Easy," from the moment you place your order to the day of installation. Knowing that the shipping and setup were as smooth as expected truly makes our day. We’d love to see how they look in your room—feel free to share a photo with us! Warmly, The Curtarra Team

Dear Susan, Thank you for your kind words regarding the material and fit of your new curtains! We are so pleased to hear that the "Artisanal Quality" we strive for was evident the moment you hung them up. We also truly appreciate your feedback regarding our color palette. We are constantly looking to expand our collection to help our community of homeowners and designers achieve their specific aesthetic goals. I have shared your request for more color options directly with our design and sourcing team. We hope these curtains bring beauty to your home for years to come. Should you need anything else, or if you're looking for a specific shade for a future project, please don't hesitate to reach out to us at [email protected]. Best regards, The Curtarra Team

Dear Philip, Thank you so much for trusting Curtarra with your home! We understand that ordering custom window treatments online can feel like a leap of faith, so we are delighted to hear that we exceeded your expectations. At Curtarra, we take pride in our "Custom Made Easy" approach—which includes those little details like pre-installed hooks to ensure your installation is as seamless as possible. We believe that artisanal quality shouldn’t come with a local showroom markup, and we're thrilled you found such incredible value in your new curtains. Welcome to the Curtarra family! If you ever snap a photo of the finished look via Instagram and tag#curtarra, we’d love to see how they transformed your space. Warmly, The Curtarra Team

Dear David, Thank you for your wonderful feedback! Providing responsive, solution-oriented service is at the heart of our "Worry-Free Purchase" guarantee. We know that every home is unique, and sometimes adjustments are needed to get that "perfect fit." We are so glad our team was able to assist you and ensure you were satisfied with the final result. Thank you for choosing Curtarra for your custom window treatments! Warmly, The Curtarra Team

Dear Marianne, Thank you for your kind words! We are delighted that our free samples helped you make a 'Worry-Free' decision for your home. We know how important it is to feel the fabric and see the colors in your own light before committing to a custom piece. It’s also wonderful to hear that our shipping speed and quality met your expectations. Thank you for choosing Curtarra’s artisan-crafted curtains—we hope you enjoy them for many years to come! Warmly, The Curtarra Team

Dear Cheryl, There is nothing we love hearing more than 'fit perfectly!' Thank you for trusting Curtarra with your window treatments. We are so glad to hear that your new curtains have added that beautiful, custom touch to your space. If you ever feel like sharing, we would love to see how they look in your home! Post via Instagram and tag#curtarracurtains. Thank you for being a part of our community. Best regards, The Curtarra Team

Dear Russell, Thank you so much for sharing your experience! We pride ourselves on the 'Artisanal Quality' of our work, and we are thrilled to hear that your custom order of 26 pleats was a perfect match for your existing traverse rod. Achieving that level of precision is exactly why we do what we do. We are honored to have helped you complete your vision for your home. Welcome to the Curtarra family! Warmly, The Curtarra Team

Dear Noreen, Thank you so much for sharing your wonderful experience! We're absolutely delighted to hear that you love your custom curtains and that our customer service team was able to assist you so quickly. Going the extra mile to make sure you had exactly what you needed for your curtain rings is exactly the kind of service we strive to provide, and it's heartwarming to know it made a difference. We can't wait to welcome you back for your next order — and please don't hesitate to reach out anytime! Warm regards, Curtarra Customer Care

Dear Fay, Thank you so much for your kind review and for choosing Curtarra. We are thrilled to hear that our 'Attention to details' resonated with you. At Curtarra, we believe that 'Artisanal Quality' shouldn’t be out of reach. Our goal is to provide custom-made, premium window treatments that offer true value, and we are so pleased that you feel you got your money’s worth with the craftsmanship and materials of your order. It was a pleasure serving you. Welcome to the Curtarra family! Warmly, The Curtarra Team

Dear gw, Thank you for choosing Curtarra to elevate your living and dining areas! We are so pleased to hear that the sheers are a wonderful addition and that our team could successfully expedite your delivery. We also truly appreciate your constructive feedback regarding the drapery pins. While we strive for perfection in every detail of our 'Artisanal Quality' products, insights like yours regarding the material of our accessories are invaluable to our product development team. We are constantly looking for ways to improve the user experience, and your suggestion for steel pins is noted. Thank you for being part of the Curtarra family! Warmly, The Curtarra Team

Dear Alex, Thank you for taking the time to share your experience, and we are truly sorry to hear about the difficult period you have been going through. Your well-being matters deeply to us, and we regret that this situation has added any additional stress during such a challenging time. We want to be fully transparent about two aspects of your experience: Regarding our refund policy: Every Curtarra curtain is artisan-crafted and custom-made to your exact measurements. Unlike mass-produced items, custom pieces cannot be restocked or resold once made — which is why a traditional full return is not possible. Our donation-refund policy was designed specifically to offer meaningful relief (a 70% refund) while ensuring the curtains find a second purpose through charity, rather than going to waste. We understand this may not feel like a fair trade-off given your circumstances, and we sincerely apologize that this policy wasn't communicated with greater clarity upfront. Regarding soundproofing: We also want to be honest — fabric curtains work through sound absorption, not full sound isolation. Even our highest-density weaves typically reduce ambient noise by around 8 decibels, which softens background sounds and reduces indoor echo, but cannot fully block out traffic or loud external noise. We regret if our product descriptions created unrealistic expectations. Wishing you peace and recovery. Warmly, The Curtarra Team

Dear Jack, Thank you so much for your kind words! We are thrilled to hear that you found our ordering process seamless. At Curtarra, we strive to make 'Custom Made Easy,' ensuring that premium, artisan-crafted window treatments are accessible without the usual stress of custom ordering. We’re glad we could get your order to you quickly and efficiently. We hope your new window treatments have transformed your space! Warmly, The Curtarra Team

Dear Maya, It is such an honor to receive this feedback from a professional designer! Thank you for trusting Curtarra to provide the finishing touch for your clients' homes. We take immense pride in our artisanal quality, and knowing that both you and your clients love the results is the best compliment we could receive. We would absolutely love to see those beautiful pictures! Our community of designers is a huge inspiration to us. Please feel free to share them with us at [email protected] or tag us on Instagram #curtarracurtains so we can celebrate your stunning work. Welcome to the Curtarra family! Warmly, The Curtarra Team