Curtarra

Hi Joe, Thank you for the detailed feedback, and we're sorry the replacement weights had the same issue as the originals. That's clearly not the fix it should have been. We've raised this with our customer service team to look into the stitching issue you've described, and we've sent a follow-up to the email associated with your order to discuss a proper resolution. Please check your inbox and reply there so we can get this sorted out for you. Best Regards Curtarra Team

Dear Anne, Thank you so much for your 5-star rating and for choosing Curtarra for your custom window treatments! We completely understand that waiting for a custom, artisan-crafted order to be tailored can be an exciting time, and having clear, frequent updates along the way is incredibly important. We appreciate your valuable feedback regarding our order status notifications as we are always looking for ways to streamline and improve our communication. Our team will be reaching out to your email address with a detailed status update and tracking details for your new order (#53679). Warmly, The Curtarra Team

Dear Mari, Thank you so much for your continued trust in Curtarra! It is a true privilege to have you as a returning customer and to be trusted with your home’s custom drapery needs once again. Our commitment to Artisanal Quality means that every order we craft must meet the highest standards of precision and luxury. We are absolutely thrilled to hear that we have consistently hit the mark for you! Welcome back, and thank you for being a cherished member of the Curtarra family. Warmly, The Curtarra Team

Dear Kathleen, Thank you so much for the wonderful review and for choosing to decorate your home with us a second time! Returning customers are the greatest compliment our workshop and service teams can receive. We believe that getting premium window treatments should be a completely "Custom Made Easy" experience, and we are so glad that our quality, pricing, and dedicated support met your expectations. I will gladly pass your praise along to George—he takes great pride in guiding our clients through the custom process, and he will be delighted to know he made a positive impact on your project! Thank you for your warm recommendation, and welcome back to the Curtarra family! Warmly, The Curtarra Team

Dear EBS, Thank you so much for taking the time to share your wonderful experience with us! We designed our online sizing and design tools precisely to deliver on our promise of "Custom Made Easy"—removing the stress and guesswork from measuring so that every artisan-tailored panel fits flawlessly right out of the box. We are so glad to hear that you found the tools easy to use and that your custom panels arrived safely in just two weeks! Warmly, The Curtarra Team

Dear Lisa, Thank you so much for the wonderful 5-star review! Custom window treatments are a precision art, and getting those dimensions exactly right is the crucial first step to a flawless finish. We designed our brand around the promise of making "Custom Made Easy," and our dedicated design support line is always here to eliminate the guesswork and guide you through the measurement process with absolute confidence. Thank you for trusting our team with your home project. We welcome you to the Curtarra family and look forward to assisting you again whenever you are ready to elevate your next room! Warmly, The Curtarra Team

Dear Tiffany, Thank you so much for trusting Curtarra with your home and for taking the time to share your delightful feedback! We are absolutely thrilled to hear that your new window treatments are even more beautiful in person and that the colors matched your vision perfectly. Delivering that "wow" moment when unboxing is exactly what we strive for with our Artisanal Quality fabrics and meticulous tailoring. Welcome to the Curtarra family! Enjoy your gorgeous new view! Warmly, The Curtarra Team

Dear Kimberly, Thank you so much for trusting Curtarra with your home and for taking the time to share your experience! We are absolutely delighted to hear that your new custom Roman shades have truly elevated your bedroom's look. Our workshop team takes immense pride in delivering artisanal-quality fabrics and meticulous construction, so knowing that our craftsmanship shines through in your space means the world to us. We noticed from your order details that your third window treatment was our innovative No-Drill Roman Shade system. Because our No-Drill mechanism relies on an advanced, tool-free compression system to lock securely into place rather than traditional mounting hardware, the headrail and setup steps are naturally a bit different from standard shades. We designed this specifically to offer a clean, damage-free alternative for homeowners, and we are so glad to hear that everything is now up securely and looking beautifully tailored! Welcome to the Curtarra family! We would love to see how your new Roman shades look beautifully styled in your bedroom. Please reach out to us at [email protected] if you ever need any assistance with future design projects. Warmly, The Curtarra Team

Dear JR, Thank you for the wonderful 5-star rating and for choosing Curtarra for your custom window treatment needs! Unlike mass-produced window treatments, our products are individually artisan-crafted to your exact specifications. Knowing that your order was sized and sewn flawlessly to meet our high standards of precision craftsmanship is the best compliment our workshop team could receive. Welcome to the Curtarra family! Warmly, The Curtarra Team

Dear Gerald, Thank you so much for trusting Curtarra with your home and for taking the time to share your wonderful experience! Navigating the nuances of custom window treatments—from selecting the ideal material weight to calculating exact sizing and finding the right header treatment—is precisely why we live by our mission of "Custom Made Easy." Our design support specialists take immense pride in helping our clients tailor every detail so the final look is absolutely seamless. We are thrilled to hear that everything matched perfectly and brought your vision to life. Welcome to the Curtarra family, and we cannot wait to collaborate with you again on your next interior design project! Warmly, The Curtarra Team

Dear Bette, Thank you so much for the wonderful 5-star review! We are absolutely delighted to hear how much you love your new unlined curtains. Our mission is to make "Custom Made Easy," and we are thrilled that our platform helped you find exactly what you were looking for. Choosing an unlined fabric is such a beautiful way to gently filter natural light while bringing a soft, inviting elegance to a living room. Welcome to the Curtarra family! Warmly, The Curtarra Team