Curvyfaja focuses on providing shapewear for female customers of all shapes around the world. After continuous transformation and upgrading of the products, the current shapewear has achieved high quality and low price. We focus on wearing comfort and enhancement.While the body can breathe freely, our shapewears give girls the suitable pressure and lifting. We believe that women could be more confident by Curvyfaja shapewear!
Most reviewers were somewhat happy with their experience overall. Consumers frequently highlight the excellent quality of the apparel, mentioning that the fabrics feel exceptionally soft, breathable, and comfortable enough for continuous daily wear. Many individuals also express great satisfaction with the flattering fit, stylish appearance, and well-made craftsmanship of the clothing pieces available in the store.
However, some customers also noted that the sizing runs significantly smaller than expected, making it extremely difficult to find the correct fit. Additionally, several people experienced frustrating shipping delays and struggled to obtain return labels or proper customer support when attempting exchanges.
I thought it was gonna take longer, but it is a bit of a wait. I just wish the tracking was better.
Curvyfaja 回复2024-08-30
Thank you for your feedback! We’re glad to hear the wait wasn’t too long, but we understand how important accurate tracking is. We’re always working to improve our services, and your input is valuable. If you have any further concerns or need assistance, feel free to reach out!
Thank you for your feedback! We’re glad to hear that you found the process fast and appreciated the various payment options. If you have any other questions or need assistance, feel free to reach out!
The swimsuits do not fit well for women with hips and larger butts. Also tried to return and got the run around about having to pay international return fees but they’d give me a coupon to keep my stuff.
Now I’m stuck with 2 swimsuits I won’t wear.
Curvyfaja 回复2024-08-20
I'm sorry to hear that the swimsuits didn’t fit as expected and that you had trouble with the return process. We aim to provide a good fit and straightforward returns, so I understand your frustration. Could you please provide your order number or more details? I’d like to look into this further and find a way to resolve the issue for you. Thank you for bringing this to our attention.
My fajas arrived in a decent time frame. These fajas make me look so good. They are wonderful for body shaping and waist training. I did not follow the size chart and went with an estimated guess. I ordered the xl and I am 180lbs and 5’4. They are the best material I have ever tried so far.
Curvyfaja 回复2024-08-20
Thank you for your wonderful feedback! We’re thrilled to hear that you’re enjoying the fajas and that they’re working well for body shaping and waist training. It’s great to know you’re happy with the material. If you have any questions or need further assistance in the future, feel free to reach out. Enjoy your new fajas!
Keep away from this company that just sells Chinese Garbage, when you receive the product, it is just completely different, then you ask to exchange and they ask you to ship back to China, the price of the return label will be even more than the item.
Basically, the return is not accepted because they know the Garbage they sold.
Better to buy American Business that offer real deals.
Curvyfaja 回复2024-08-20
I'm really sorry to hear about your negative experience. It’s concerning to hear that the product did not meet your expectations and that the return process was problematic. We strive to provide quality products and customer service, and I’d like to address this issue for you. Please provide your order number or any additional details, and I will look into this matter further to find a resolution. Thank you for your feedback, and I apologize for the inconvenience you've faced.
Thank you for your feedback! We’re glad to hear that you found the checkout process easy and liked our styles. If you have any questions or need further assistance, feel free to reach out. Enjoy your new items!
I don't have any email confirmation or tracking number about my order
Curvyfaja 回复2024-07-23
I’m sorry to hear that you haven’t received your email confirmation or tracking number. I understand how important it is to have this information.
Could you please provide me with your order number or any other details related to your purchase? I will look into this immediately and ensure you receive the confirmation and tracking information.
Thank you for your patience, and I apologize for any inconvenience this may have caused.
The fabric on the items were not as described. Website states free returns but yet refuse to accept returns. DO NOT BUY!!!! Will NEVER purchase again!
Curvyfaja 回复2024-07-23
I’m truly sorry to hear that the fabric of the items did not meet your expectations and that you had issues with the return process. This is certainly not the experience we want for our customers.
Could you please provide me with your order number and any details about the return issue? I will personally investigate and work to resolve this situation, ensuring you receive the support you deserve.
We appreciate your feedback and are committed to improving our service. Thank you for bringing this to our attention.
Missing Package. I received same answer each request from the company. Nothing was resolved same answer. I obviously checked with my family and neighbors before contacting you Curvy. I also talk to my mailman who confirmed nothing arrived to the Aguadilla office. Last seen according to the tracking was SJ, PR.
Curvyfaja 回复2024-07-18
Thank you for your message. I'm sorry to hear about your experience with your missing package.
I appreciate you taking the time to verify with your family, neighbors, and the mailman regarding the delivery. Given that the tracking information shows it was last seen in San Juan, PR, we will need to escalate this matter further to locate your package.
I will personally follow up with our shipping carrier to investigate the issue and ensure we find a resolution. Please allow me 24-48 hours to gather more information and get back to you with an update.
Thank you for your patience, and we apologize for any inconvenience this has caused.
I’m very disappointed. In my order it was an item that I wanted to return because didn’t fit. And they told me that I had to pay the return shipping.
The reason I ordered is because in the website says free returns. So the company is lying to us the customer, be specific about it, don’t say free returns when it’s not true.
Curvyfaja 回复2024-07-12
I'm sorry to hear about your experience. It sounds frustrating and disappointing, especially when the information on the website led you to believe otherwise. We strive for transparency and to provide the best service possible.
Please allow me to look into this matter for you. Could you provide your order number and any additional details? This will help us address the issue promptly. Thank you for bringing this to our attention, and we apologize for any inconvenience this may have caused.
I would not recommend buying from this company due to their poor customer service. If you need to return an item because it doesn't fit, you have to pay for your own return label. Additionally, if you decide to keep the item, they only offer a 20% refund. I am now stuck with two items that don't fit and I am unable to exchange them for a refund, as I did not like the products at all. Overall, I had a terrible experience and would advise others to stay away from this company.
Curvyfaja 回复2024-07-05
We are truly sorry to hear about your disappointing experience. Your feedback is very important to us, and we take it seriously.
We understand the frustration of having to pay for return shipping and the inconvenience it causes. We are constantly striving to improve our policies and provide better service to our customers.
Please provide us with your order number and any additional details so we can investigate your situation further. Our goal is to resolve this issue for you as quickly as possible. Thank you for bringing this to our attention, and we apologize for the inconvenience you have experienced.
Easy to order my experience is that everything is exactly as you see it in the site
Curvyfaja 回复2024-07-05
That's fantastic to hear! It's reassuring when ordering online matches your expectations and everything is as described on the website. Enjoy your purchase!
If I could give 0 starts I will. I tried so many times to refund but is a hustle I will never buy anything for your company either my friends and family. This is a scam, I'm so mad and disappointed. No gracias muy mala experiencia customer service no te resuelve nada y perdí mi dinero
Curvyfaja 回复2024-06-21
Lamentamos profundamente que hayas tenido una experiencia tan negativa con nosotros. Nos gustaría ayudarte a resolver este problema. Por favor, proporciona los detalles de tu pedido para que podamos investigar y encontrar una solución. Apreciamos tu paciencia y feedback, y trabajaremos para mejorar nuestro servicio.
I completed an order 06/04/2024 and I didn't get any advance in the order status, I sent an email to customer service and I didn't get any response. The website said it takes Preparation Time:1-5 working days
Estimated Delivery Time:7-15 working days and now it's 12 bussines day with the same "preparation order". No response from the company
I just read your answer to this review and also, finally someone from CS reply my email.
Curvyfaja 回复2024-06-21
We apologize for the delay and the lack of communication. Please provide your order number so we can investigate the status of your order immediately. We strive to meet our delivery timelines and to provide prompt customer service, and we're sorry that we fell short in your case. Thank you for your patience, and we'll work to resolve this as quickly as possible.
I am trying to return an item and your page offers free returns but now you are saying I have to pay for it.
Curvyfaja 回复2024-06-21
We apologize for the confusion and any inconvenience this has caused. Please provide your order number and any additional details so we can look into this issue and ensure you receive the assistance you need. We strive to honor our return policy and will work to resolve this matter promptly. Thank you for bringing this to our attention.
Everything is great, but would be more exciting if you guys will sale those in Amazon so our shipping will be like 2 or 3 days… instead of 7-15 days. I do all my shopping in there. Will see how the material and top works on me ☺️
Curvyfaja 回复2024-06-21
Thank you for your feedback! We're glad to hear you're happy with everything so far. We understand the desire for faster shipping times and appreciate your suggestion about Amazon. We're always looking for ways to improve, and we'll certainly consider this. We hope you love your purchase when it arrives!
I have contacted the company and customer service doesnt exist. Waste of money and no Guarantee
Curvyfaja 回复2024-06-13
I'm really sorry to hear about your experience. Your satisfaction is very important to us. Could you please provide more details about the issues you faced when trying to reach our customer service? We want to address your concerns and ensure this doesn't happen again. If you still need assistance, please let us know how we can help resolve the situation for you. Thank you for your feedback.
I apologize for the delay in your delivery. We understand how frustrating this can be. We're working on improving our delivery times to ensure a faster and more reliable service. Thank you for your patience and for bringing this to our attention. If you have any other concerns or need further assistance, please let us know.
Good afternoon! Thank you for your kind words. I hope you're having a wonderful day as well. If there's anything I can assist you with, please let me know!