Custom Picture Frames

We're so sorry to have dropped the ball with your order this time around, Joanne! We appreciate your support throughout the years and hope you know this is not common for us. We're looking into the order and replacement order with the team to see what happened and to ensure we don't inconvenience any other customers. Thank you for bringing this issue to our attention.

Thank you for this feedback, Casey! Commonly, we see that customers who opt for our print and frame option don't change out their images frequently, but we understand that that isn't all customers! Most custom framing websites and shops will paper the back for a clean and professional finish. If you'd like to change out your pictures, you can carefully cut the paper to access the clips. Then, with a butter knife or flathead screwdriver, you can bend them to open the back. I wouldn't recommend doing this frequently, though, because the clips can snap off. If that happens, we do have turn buttons that you could install on the back to fix this issue, so please don't hesitate to let us know, and we'd be happy to provide you with the additional hardware! But I'll definitely discuss this with the team to see how we can offer the option in the future!

Hi Jed, We completely understand your frustration with your missing hardware and return. I've tried to look up your order in our system to see what happened, and I don't see any. Are you sure you shopped at CustomPictureFrames.com? I'm only asking because our team is always quick to reship any missing pieces or damaged items or process a hassle-free return. I would be happy to escalate this matter for you! Can you email your order number to [email protected] so we can fix this?

We're sorry you weren't happy with the price, John. Our frames are made in America, and we've sourced the most cost-effective frame-grade materials. We are constantly running different offers and sales when we can to make our frames as affordable as possible! We appreciate the feedback!