Thanks for your feedback! We're working on adding an "in-store" pickup option to the website as a shipping option. But in the meantime, you can always contact customer service to arrange a pickup order so you won't have to pay the shipping cost in the future!
K
Kamil Drapala · 写过 1 条评价 · 已认证 · 体验于 2023-11-25 ·
★★★★★
不值得付出代价
质量很差,价格却很高。绝对不值得付出代价。感觉和看起来都很廉价。
Custom Picture Frames 回复2023-12-26
We're sorry to hear you were unhappy with the quality of your frame. Our team is looking into your order to see what happened there. We'll be in touch!
Thank you for your feedback, Margaret. We're sorry to hear you didn't receive the correct size for your artwork. We try to make the process as simple and hassle-free as possible to eliminate confusion when placing an order. We're sorry that the wording was confusing, and we'll definitely look into adding more resources and information to help guide the ordering process. But our customer service team is always available to assist while ordering, too!
Our customer service team will be in touch to resolve this issue, but I just wanted to include information here as well in case someone experiences a similar challenge when ordering. From looking at your order and the information you provided above, the artwork size would've been 17.5 x 11 since that's the area you wanted to be visible. Then, when you choose your mat options, it will cut the mat to overlap the image and hide any of the areas you didn't want visible.