About Custom Picture Frames
Data updated- Website
- custompictureframes.com
- Category
- Home & Garden
- Location
- United States · Somerset
- Status
- Unclaimed
- Last 12 months
- 2 reviews
- Replies to negative
- 100% (6/6)
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Is Custom Picture Frames legit?
Custom Picture Frames (custompictureframes.com) has a 4.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 88% of reviews are 4 stars or higher and 1% are 1 star; The business has replied to 100% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
The website was very intuitive and not…
The website was very intuitive and not overly complicated to use. Good value for money and great communication throughout. My order seemed to get hung up in the delivery service for a bit but they ensured it got to me in time for a time sensitive presentation. I’m very happy with the product and overall service and have already recommended it to my friends who might be looking to do something similar.
Fantastic frames. Fantastic service.
Your frames have always been nice. Your customer service is fantastic. Too bad your shippers dont value customers the way you do.
Great selection, prices and quality frames!
Great selection, good prices, easy to use website. The frames were packed well and shipped fast. I will definitely use again. A request for future orders would be to label the frames. I had a large order with some similar looking and sized frames and had to spend time identifying each frame. But overall quality frames! The ordering instructions were clear and they fit my items perfectly.
I followed the instructions to order a…
I followed the instructions to order a rather large shadow box frame, and everything was PERFECT when I received it. I definitely would order from Custom Picture Frames again. The shipping was quick and the packaging was very sturdy.
A beautiful frame
A beautiful frame! It arrived promptly and in perfect condition since it was so well packaged. Just love it!
The frame was easy to design
The frame was much easier to design than other websites, and it was less expensive. The frame came out better than expected.
Beautiful shadow box
Beautiful shadow box, exactly what I was hoping for. Great build quality.
Review of supplies and assistance I received from Custom Picture Frames
I am reviewing supplies that I got from Custom Picture Frames. My project was to reframe a white resin medallion in a 20” shadow box frame, purchased 5 years ago. The medallion was attached to a beige paper and the frame was white. After painting the room where it hung, the existing piece looked very washed out. I envisioned switching the medallion to a more colorful frame and mat. I took the frame apart and removed the medallion. Next stop was an online search for a framing company that sold shadow box frames. Custom Picture Frames had exactly what I needed. Before I ordered the supplies, I emailed them with detailed questions about the dimensions I should order and about how to attach the resin medallion to the new mat (I had no idea how to do that). The replies I received from Annie in Customer Service were thorough, educational, and very patient. I could not have put this project together without her help. I am thrilled with the result. In my opinion, the finished product was as good as if I had taken it to a framing shop. (I know this to be the case because 4 months ago I took 2 pictures to my local framing shop. With frame choices and mat selections each picture cost $400 to frame!)
It was what I ordered and came on time…
It was what I ordered and came on time and fits the picture perfectly
Fast shipment and Quality Product
Fast shipment, quality product
Consistent product
I only use this site for my frames. The product is very consistent and any time I have had a problem it is corrected immediately.
Wonderful price point
Wonderful price point, website pretty easy to use. I would use this site again.
Great custom frame
Great frame. Came quicker than expected. Had to put on the hanging wire myself but for the price and quality, that’s no issue
Well-made
This frame was very well crafted and exactly as described.
Corner gaps and creased picture mat
The frame I received was square but didn't match up in the corners, there are gaps at the front where the mitres meet. The back board was very flimsy and had been forced into place, it was visibly creased in one corner. Considering the price I feel the workmanship was poor. Update: I am not often surprised in a positive way these days but in this case I have been. CPF got in touch and after I sent photos offered a refund or exchange with no question. I went for a refund. Unfortunately the frames weren't up to scratch but the customer service was really good, thanks.
Reply from Custom Picture Frames2024-12-20
We're sorry to hear about the quality of your frame, Ralph! We'd love to look into this and make it right for you. Can you email us at [email protected] with your order number?
Frame arrived on time and looks nice but…
Frame arrived on time and looks nice. I was disappointed that I did not receive the 30% discount I requested nor any reply to that request. Also, I think a notice with the shipment to remove the film from both sides of the acrylic would be helpful.
Reply from Custom Picture Frames2024-12-02
Thanks for bringing this to our attention, Nancy. We do put a sticker on the acrylic to let our customers know to peel both sides, so I'm sorry if your sticker was missing. We're looking into your correspondence with our team to see what happened there. If you reached out via text or chat, we had issues with those communication methods in early November. We'll be in touch. If you need further assistance, you can reach us at [email protected]!
Great product for a great price!
Discolored Prints
We had ordered from this company in the past with no issues, however this round of prints was severely discolored. The framing for the products we ordered was correct and looks great, but the photo printing is awful.
Reply from Custom Picture Frames2024-11-12
I'm sorry to hear that your prints were discolored. Thank you for bringing this to our attention, Matt. I'm forwarding this to our printing team so they can check our equipment, materials, and settings to ensure our prints are of high quality. Someone in customer service will be in touch to resolve this with you!
Don't put a sticker on the glass
Was very happy with the frame very happy how it was packaged but was not very happy how they put the sticker on the glass of the logo it took forever to take it off and it still look a smudge
Reply from Custom Picture Frames2024-11-11
Thank you for your feedback, Marty. When you say sticker, do you mean the sticker to peel off the protective film from both sides of the acrylic? There shouldn't be any sticker with a logo directly on the acrylic front. Please don't hesitate to send pictures to us at [email protected]!