Custom Picture Frames (custompictureframes.com) has a 4.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 88% of reviews are 4 stars or higher and 1% are 1 star; The business has replied to 100% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-08-10.
Beautiful frame and matting. I love how it looks with my cross stitch Christmas wreath. I would highly recommend this company and I will definitely use this company for another frame for a cross stitch pattern I am doing now. Very well packed for shipping and shipping was fast. Trust them for your frames, you will not be disappointed
Needed assistance with mounting the hanging hardware due to my crippled hands.
Good quality. Fast delivery. Able to frame unusual sizes.
Excellent customer service. Great turnaround time. Perfection in Quatity.
great, perfect.
Great customer service and great products !
I started using this site over four years ago and they've never disappointed. Their pricing, materials, and customer services are amazing and I highly recommend them.
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Thanks for bringing this to our attention, Keith. Our mats are typically cut 1/4" smaller than the artwork so that that overlap can hold the image inside the frame. So we understand why not having that would be frustrating. We're looking into this matter, and customer service will be in touch to get you the correct mat for your painting.
User friendly portal to order custom frame size.
Responsive and professional. Product delivered as advertised.
Made well. Easy to use. Fair price. Fast order fulfillment.
excellent quality, ease of ordering, fast shipping, great customer service
I ordered several sample backgrounds for the shadow box frames I was interested in. The background selection and frames I ultimately ordered arrived well packed. They were perfect for my framed vintage pennants. The frames look much heavier than they are; I was able to hang on the wall with heavy duty command strips.
Great potential. The product is reasonably well made. However, attention to detail is lacking. I ordered a couple of shadow boxes. One of them arrived with a backboard that was cut too large; nevertheless, someone attempted to squeeze it into the frame - not only was it warped but also bent heavily in one corner, with an evident crease. The board was also scuffed. It should not hade been shipped out.
Thank you for bringing this to our attention. We handcraft every frame, so I'm sorry to hear about the too-tight squeeze and scuffs! Our customer service team is always available for issues like this. We try to resolve everything as quickly and hassle-free as possible! We're looking into this!
Add more packing I received my frame with scratches along the side and the frame was bouncing around on the inside of the box.
We're sorry to hear about this damage in transit, Joseph. We try to be as sustainable as possible, using only as much plastic as necessary to secure the frame in our specially engineered boxes. But we apologize there wasn't enough to protect your frame. Our customer service team is always available to resolve issues like this. We're looking into this matter and will be in touch!
It was very easy to order online, prices were great and it arrived in about the time I expected it to. I will use this company again. Quality product.
102 reviews matching