Custom Picture Frames (custompictureframes.com) has a 4.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 88% of reviews are 4 stars or higher and 1% are 1 star; The business has replied to 100% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-08-10.
I had a ad expeience with this company recently. Normally I would have rated them 5 stars, but this time, no. I ordered a framed photo. What I received was a frame (not even the one I ordered) with a mat (correct one) but no photo! I spoke with Annie, a wonderful customer service agent, who cancelled the original order and allowed me to reorder. When I received the second order it was still not 100% correct. They put the wrong mat on the photo, which was totally wrong for the photo and frame. I was not happy because I was entering the photo into an exhibition, and was embarrassed to enter it because of the wrong mat. Twice they screwed up my order. I was refunded the money for the mat, but it didn't help. I have used this company several times in the past, and have never had a problem. Not sure what is going on now. Definitely no quality control.
Reply from Custom Picture Frames2024-03-06
We're so sorry to have dropped the ball with your order this time around, Joanne! We appreciate your support throughout the years and hope you know this is not common for us. We're looking into the order and replacement order with the team to see what happened and to ensure we don't inconvenience any other customers. Thank you for bringing this issue to our attention.
The quality was as-expected but I was disappointed that there was no warning that when you have a picture printed, the frame has permanent clips installed so I cannot change out the artwork. I would have at least liked the option to decide. Now I’m stuck with the 3 pictures and no way to change them out.
Reply from Custom Picture Frames2024-02-14
Thank you for this feedback, Casey! Commonly, we see that customers who opt for our print and frame option don't change out their images frequently, but we understand that that isn't all customers! Most custom framing websites and shops will paper the back for a clean and professional finish. If you'd like to change out your pictures, you can carefully cut the paper to access the clips. Then, with a butter knife or flathead screwdriver, you can bend them to open the back. I wouldn't recommend doing this frequently, though, because the clips can snap off. If that happens, we do have turn buttons that you could install on the back to fix this issue, so please don't hesitate to let us know, and we'd be happy to provide you with the additional hardware!
But I'll definitely discuss this with the team to see how we can offer the option in the future!
j
jed sharpe · 1 review · Experienced 2024-02-05 ·
★★★★★
took forever to deliver and then didn't…
took forever to deliver and then didn't come with hardware. a nickle-and-dime operation that insists on 30% return. DO NOT USE THIS COMPANY
Reply from Custom Picture Frames2024-02-12
Hi Jed, We completely understand your frustration with your missing hardware and return. I've tried to look up your order in our system to see what happened, and I don't see any. Are you sure you shopped at CustomPictureFrames.com? I'm only asking because our team is always quick to reship any missing pieces or damaged items or process a hassle-free return. I would be happy to escalate this matter for you! Can you email your order number to [email protected] so we can fix this?
Our latest order was just what we wanted. I would have liked better hanging hardware (2 eyelet screws and a bit of hanging wire), as the one piece bracket wasn't useful. Thank you!
I was having difficulty finding a frame to fit a hand painted card I purchased while traveling in the British Virgin Islands. Thankful I found your company online! The ease of use of your website allowed me to measure the artwork, select a frame molding and place an order. Will definitely use your company again and recommend to others!
Frames are beautiful. Easy to order. Delivered promptly. Need to install hardware for hanging yourself. Would have liked the option to have it installed on receipt.
John · 1 review · Verified · Experienced 2023-12-16 ·
★★★★★
Overpriced
Overpriced. Otherwise, fine.
Reply from Custom Picture Frames2024-01-15
We're sorry you weren't happy with the price, John. Our frames are made in America, and we've sourced the most cost-effective frame-grade materials. We are constantly running different offers and sales when we can to make our frames as affordable as possible! We appreciate the feedback!
Incredible customer support. I ordered a frame for a print that I purchased and when the print arrived a different size than advertised Coustompictureframes.com helped me get one that would actually fit quickly and painlessly!
The frame arrived quickly and was exactly what I was looking for at a very reasonable price.
R
Richard S. · 1 review · Verified · Experienced 2023-11-28 ·
★★★★★
Great first time order experience.
Despite needing a very unusual frame size, my order was made and shipped promptly. Very good quality, packaging, pricing and order updates. I will absolutely use this business again.
