Hi Dan, we're sorry you've had such a difficult time getting ahold of us. That's not the experience we want anyone to have.
We'd like to get this taken care of for you. If you can send us your order number to [email protected], we'll track down your case and make sure you get the replacement parts you need.
We appreciate your patience and the opportunity to make this right.
R
Rex美国 · 写过 1 条评价 · 体验于 2026-07-15 ·
★★★★★
我收到了我的福特 351 w serpetine…
我收到了福特 351 w 蛇形交流发电机专用套件。所有皮带轮和交流发电机均包装完好。我没有给五颗星的唯一原因是其中一个交流发电机支架螺栓弯曲了。用锤子轻轻敲一下就可以了。盒子运输得怎么样,放入盒子时一定是这样。我安装了皮带轮和交流发电机,看起来很棒。检查了滑轮的对准情况,一切都正确。
CVF Racing 回复2026-07-20
Thanks for the review, Rex! We're glad to hear everything fit correctly and that the pulley alignment was spot on. We do apologize for the bent bolt. That's certainly not how we intended it to arrive. We appreciate you pointing it out, and we'll share your feedback with our team. Thanks again for choosing CVF Racing, and enjoy the new setup!
Hi Charlie,
We're sorry to hear about your experience and understand your frustration. We know how disappointing it is when a project is delayed, especially after making a significant investment.
In your case, we identified an issue that required us to redesign the component to ensure it met our standards rather than sending you a part we weren't confident in. While we believe taking the time to correct the issue was the right decision, we clearly fell short on keeping you informed throughout the process. You should not have been left wondering where things stood or needing to repeatedly reach out for updates.
We appreciate you bringing this to our attention and are reviewing what happened internally so we can improve our communication moving forward. Our team is committed to getting your revised parts to you as quickly as possible, and we'll be following up with you directly regarding the current status of your order.
Thank you for your patience, and we appreciate the opportunity to make this right.
We take all reviews seriously and want to share the full context. As the reviewer states himself, he is not the original purchaser of this product. Our Limited Lifetime Warranty is extended only to the original retail purchaser, is non-transferable, and requires registration within 90 days of purchase. None of which occurred here, by either owner, at any point in the years between purchase and installation. The customer was told that they could purchase an alternator that could be properly registered and warrantied going forward.
We apply these terms consistently to every customer. Waiving them for one person because the story is compelling would be unfair to everyone else who follows the rules.
Ryan, we're sorry to hear you've had such a frustrating experience. We understand how disappointing it is to deal with a recurring issue, especially after spending additional time and money trying to troubleshoot it yourself.
Our goal is always to work through problems with our customers, but it's clear we missed the mark here. Initial troubleshooting questions are meant to rule out common installation variables, not dismiss your concerns, and we're sorry if that's how they came across.
We'd like the opportunity to take another look at your setup and get this resolved. Please give us a call so we can review everything you've already sent and work toward a solution without starting from square one.
Thank you so much for the kind words! We are thrilled our team could help you find exactly what you needed for your AC setup. Enjoy the new Vintage Air system and we look forward to helping you again
c
customer美国 · 写过 2 条评价 · 已认证 · 体验于 2025-12-02 ·
★★★★★
好产品快速交货。
CVF Racing 回复2026-06-08
Thank you for the kind words! We are glad you enjoyed the product and that it arrived quickly. We appreciate your support!
Thank you for the great feedback! We are happy our team was able to help you through the issue and get everything sorted out. We appreciate your support!
Thank you Mike! We are glad we could help get you the right size and that our service met your expectations. We truly appreciate your kind words and your business!
Hi John, we appreciate the feedback. With classic engines, not every setup is exactly the same due to variations in blocks, brackets, pulleys, and aftermarket components over the years.
We’re sorry to hear you ran into fitment issues with your installation. If you’re still having problems, please reach out to our support team directly so we can help get everything sorted out. We’re always looking for ways to improve our products and customer experience, and we do take feedback like yours seriously. [email protected]
Thanks for the review, Bob! We’re glad to hear you liked the design, finish, and adjustability of the brackets. A lot of thought goes into making the systems both functional and visually appealing, so we appreciate the feedback.
We also appreciate you pointing out the alignment issue you ran into with the compressor bracket. While most setups install without modification, variations between engines and accessory components can sometimes require minor adjustments. Feedback like yours helps us continue improving the product line. Thanks again for choosing CVF Racing!
Thank you so much, Margaret! We truly appreciate you taking the time to leave such a thoughtful review. Our team works hard to provide fast, knowledgeable, and friendly support, so hearing feedback like this means a lot to all of us.
We’re glad we could make the ordering process quick and easy for you, and we really appreciate your continued support and kind words toward the team. Customers like you are the reason we love what we do!
b
bill albin美国 · 写过 14 条评价 · 已认证 · 体验于 2026-04-14 ·
★★★★★
好零件
好的零件,快速的运输
CVF Racing 回复2026-04-30
Thank you, Bill! Great parts and fast shipping — that's what we aim for every time. We appreciate your business and hope to see you again soon!