I am extremely disappointed with my experience with DDPAI, particularly their poor customer service and lack of timely technical support. The DDPAI application is consuming approximately 31 GB of internal storage on my Samsung Galaxy S23, and despite repeated requests for assistance, I have yet to receive a clear explanation of where this data is stored, how to access it, or how to safely remove it. Instead of addressing this straightforward technical issue, DDPAI has wasted valuable time asking irrelevant questions about where the product was purchased. This has been an ongoing and frustrating experience, with little apparent urgency or accountability from their support team. I would expect a reputable manufacturer to understand its own application and provide clear, prompt technical assistance. Unfortunately, DDPAI has fallen well short of these expectations. Based on my experience, I would be very hesitant to recommend their products. Good customer service is just as important as the product itself, and DDPAI has been extremely disappointing in this regard.
I had a very disappointing experience with ddpai Official Store on AliExpress.
My refund amount was 732 SAR, but I only received 272 SAR + 272 SAR. 190 SAR is still missing.
It has been 10 days, and every time I contact customer support, I get the same automated response: "Please wait another 48 hours." They keep extending the waiting period without providing any real solution.
My case number is 2053808545765376, and despite multiple chats with customer support, my issue remains unresolved. I have repeatedly asked to speak with a supervisor, but my request has been ignored.
I expected better customer service from AliExpress. Holding a customer's money for this long without a proper explanation is unacceptable.
If this issue is not resolved immediately, I will continue sharing my experience on public review platforms and social media to warn other customers.
I only want my remaining 190 SAR refund processed as soon as possible.
3 channeles 60pro
Misses 4G 3 channels
No motion detection
No accurate impact detection
Bulky and one can argue UGLY!
having that said I would like to state that this 300€ can is one of the best performances cameras that punches way ahead of its weight!
It performs at the level of thinkware or blackVeu … and better than nextBase or ring dashCams !
It gives 4 G but reliable!
It is 4 k
It has real park mode
I had it hardwired to my car battery and it shot itself down when batteries voltage drops at less than 12 v
Big brands with similar 4G functionality cost near 800€ !
I really like this cam
I wish they do fix ( and they can do ) the 3 channels 4G and make it for all three cameras and not only 15 minutes!
They can add motion detection function or at least sell an accessory to add this function to the 60pro which is really important ( preventing rubbery or braking not waiting it to happen)!
I bought the DDPAI Z60 Pro dashcam on AliExpress a few months ago. At first it worked correctly, but after some time the device started having serious issues and the 4G module stopped working completely.
I contacted the seller and followed all the troubleshooting steps they asked for. Despite this, instead of offering a real solution, they suggested that the problem might be caused by my memory card — a SanDisk High Endurance card designed specifically for dashcams, which cost nearly $100 and fully meets the required Class 10 / U3 specifications.
At this point the DDPAI Z60 Pro is unreliable and the seller refuses to provide a proper replacement solution. Very disappointing support for a product that is supposed to be premium.
Bought DDPAI Mini Car Dash Camera (Full HD 1080p, 140° Wide Angle, F2.0 Aperture, Super-Capacitor, G-Sensor, WiFi, Parking Mode, Upto 128GB Supported, Designed for Hot Indian Weather)
Stopped working suddenly
Upon contact with the team they suggested few options which i tried and still the device is not scanable
Upon reconnect with the team they adviced below :- We cannot provide after-sales service. If you need after-sales support, please contact the platform where you purchased the product, they will provide you with more effective help.
Bought a dash-cam from this company. Worked fine for about two months, then stopped recording.
Got in touch with their customer support team, who were more than happy to help out and eventually after trying other options to get my original cam working replaced they replaced the faulty device with a brand-new device.
Bought a dash cam from this company, it has never worked, I have tried to get a refund for months, including multiple emails to/from their customer service but they just refuse to entertain the idea of rectifying the sale of their defective product. Do not ever purchase from this company.
The dash cams this company produce are actually decent but unfortunately the app that supports it makes them impossible to use and any footage you’d like to retrieve cannot be done via the app. Many iOS users are complaining of no live feed, app crashing and unable to view recent footage. Their customer support is non existent and they will not reply to your emails. Avoid these dashcams if possible.
Redtiger