didlogic is a global voice infrastructure provider helping businesses connect, scale, and manage reliable voice communications across international markets.We provide SIP trunking, local and toll-free phone numbers, A-Z voice termination, SMS, and connectivity for AI voice agents, contact centers, telecom platforms, SaaS companies, financial services, healthcare providers, and other businesses that depend on high-quality voice.Unlike many providers that simply resell third-party routes, didlogic operates its own network infrastructure and Autonomous System, AS13006. This allows us to give customers more control over call quality, routing, latency, and reliability. Our platform is built for teams that need production-ready voice, not just basic call forwarding.Businesses use didlogic to buy and manage phone numbers, connect their PBX or dialer, route outbound calls, support inbound customer communication, and power AI voice workflows with stable SIP connectivity. Our services are designed for companies that need flexible setup, international coverage, transparent pricing, and direct access to technical support.Customers can manage their services through the didlogic portal, including SIP accounts, caller ID settings, number management, balance top-ups, routing, and account configuration. For developers and technical teams, didlogic also provides API access and documentation for automating key voice operations.We work with companies of different sizes, from startups building voice products to established telecom and contact center teams handling large call volumes. Our goal is simple: to make global voice connectivity easier to deploy, easier to manage, and more dependable for business-critical communication.To learn more about our voice services, SIP trunking, international phone numbers, and AI voice connectivity, visit didlogic.com.
We had a very disappointing experience with Didlogic.
Our account was suddenly suspended without any prior notice or request for verification. After receiving internal board approval to proceed with Didlogic as our provider, we attempted to finalize the setup by adding our payment method, only to find that our login displayed a message stating that the account was blocked.
When we contacted support, the only response we received was that they were unable to create an account for us, without any further explanation or attempt to resolve the issue.
This situation has caused a significant waste of time and resources on our side. We had already invested effort into configuring routing rules and completing internal approvals, assuming we were moving forward with a reliable partner.
For context, we are a global e-commerce company operating through seven subsidiaries worldwide. Given our scale and legitimate business operations, the lack of transparency and communication is particularly concerning.
Based on this experience, it appears that Didlogic is either unable or unwilling to support businesses like ours. We would strongly advise others to proceed with caution.
didlogic 回复2026-07-03
Hi,
We’re sorry to hear about your experience and understand how frustrating this must have been after completing internal approvals and setup work.
didlogic applies security, fraud-prevention, and compliance checks to all new registrations. In some cases, an account may be declined or blocked after review. For security and compliance reasons, we cannot publicly disclose the specific factors behind such decisions.
That said, we understand your concern about the lack of detail in the communication. If you believe the decision was made in error, our team can review the case further if additional company and intended-use information is provided through the existing support thread.
Absolutely awful service, seriously. My fresh account was suspended within 5 minutes of creation with no notification whatsoever. Upon reaching out to support, they dryly replied that they cannot create an account for me, with no explanation. Any further inquiry was ignored entirely. This is no way to treat customers. Shame on those guys.
didlogic 回复2026-07-03
Hi,
We’re sorry to hear about your experience and that our communication felt unclear.
didlogic applies security, fraud-prevention, and compliance checks to all new registrations. In some cases, accounts may be declined after review. For security reasons, we cannot share the specific reason publicly.
If you believe this decision was made in error, our team can review the case further if you provide additional business and intended-use details.
Hi Shady, thank you for your feedback! We’re glad to hear you’ve had a positive experience with our fast support and service quality.
We appreciate your trust and look forward to continuing to support you.
Best regards,
The didlogic Team
Hi Ahmed, thank you for your feedback! We’re glad to hear you’ve had a positive experience with didlogic.
We appreciate your trust and look forward to continuing to support your needs.
Best regards,
The didlogic Team
They told me to top up my account $200 then blocked and stole my money, wont reply to support tickets or google meetings to refund our companies money. - SCAMMERS!!! RETURN OUR COMPANY MONEY
didlogic 回复2026-01-12
Hi Daniel, we’re sorry to hear about your experience and understand how serious this concern is. didlogic does not block accounts or retain funds without cause, and situations like this are typically related to account verification, compliance, or billing checks.
For security and privacy reasons, we can’t address account-specific matters publicly. Please contact us directly at [email protected] with your account details so our team can review this and provide clarification.
Best regards,
The didlogic Team
We have been using them for a while great 24-7 support
didlogic 回复2026-01-12
Hi Richard, thank you for your feedback! We’re glad to hear you’ve been using didlogic for a while and that our 24/7 support has been there when you needed it.
We appreciate your continued trust and look forward to supporting you going forward.
Best regards,
The didlogic Team
I stopped using their services well over a year ago. But to my surprise they were charging me $25 per month for nothing. I had zero phone numbers or services. They don't let you downgrade either.
You can't stop the monthly charges on the website, as it doesn't allow you to do so.
I sent tickets asking for a refund, they won't. Even though they know I havn't used any of their services for over a year.
Extremely bad business that doesn't care about their customers. I was going to activate a new number today and I was shocked to see they were charging to my business bank account every month for nothing.
End of the day, they dont care! So hopefully anyone wanting to use their services will see this review.
didlogic 回复2026-01-12
Hi Vincenzo, we’re sorry to hear about your experience and understand how concerning unexpected charges can be. didlogic does not intentionally bill for inactive services, and subscription charges are always tied to account status and billing settings.
For privacy and security reasons, we can’t review account-specific details publicly. Please contact us at [email protected] with your account information so our billing team can investigate this thoroughly and provide clarity.
Best regards,
The didlogic Team
Account closed before months, still taking $20 every month, already reported and now repeating again. I'VE FILED A FRAUD DISPUTE WITH MY BANK.
didlogic 回复2026-01-12
Hi Chandra, we’re sorry to hear about this experience. Recurring charges do not continue on closed accounts without an active service, and situations like this are typically linked to subscription status or billing method configuration.
Please contact us directly at [email protected] with your account details so our team can review this immediately and clarify the charges. For security reasons, account-specific issues can’t be resolved publicly.
Best regards,
The didlogic Team
After several messages to support, I finally got an answer. I made the payment on May 27 and I had registered my account with them in 2021. The support after seeing the comment I had posted here, replied that they were unable to verify my activity. it's very disgusting, a company can check a client's documents and know if they are fake or real documents, but DIDLOGIC never asked me for a document to verify my account. and I continue to claim my money, the second payment made by paypal has already been refunded
didlogic 回复2026-01-12
Hi Achille, thank you for the update and for taking the time to explain your concerns further. We understand how frustrating this situation has been for you, especially given the time that has passed and the back-and-forth communication involved.
For transparency, account activity verification is a standard requirement in our industry and may involve multiple internal checks. In some cases, if sufficient activity or verification criteria are not met, access can be restricted. That said, we acknowledge that this process should always be communicated clearly, and we regret if this was not the case in your experience.
We note that one of the payments has already been refunded via PayPal, and we encourage you to continue working directly with our support team so they can review any remaining balance or questions tied to your account history. For privacy and security reasons, we’re unable to resolve account-specific matters publicly, but we are open to reviewing the case through the appropriate channels.
Thank you for sharing your feedback. We take situations like this seriously and use them to improve how we communicate and support our customers.
Best regards,
The didlogic Team
This company calls you and when you are not agreeing and not accepting their product they start to insult you in a manner that is not ok
didlogic 回复2026-01-12
Hi Rozzy, thank you for bringing this to our attention. We’re very sorry to hear about this experience — this is absolutely not the standard we expect from anyone representing didlogic. Respectful and professional communication is a core value for us, regardless of the outcome of a conversation.
We take reports like this seriously and would appreciate the opportunity to look into what happened. If you’re willing, please contact us at [email protected] with any details you can share (such as the date, time, or number involved), so we can investigate internally and take appropriate action.
Thank you for raising this concern. Your feedback helps us ensure our processes and interactions meet the standards we stand for.
Best regards,
The didlogic Team
I closed my account just before they raised the prices. Asked for a refund many times, Never got it. Its been so long now I forgot how much was in my account balance, 20-20 USD but not sure. These guys must be getting govt contracts to just clean out all the little accounts.
If your looking for a different SIP provider check out flowroute. Just like didlogic before the "your paying 25+ a month now" rate hike.
didlogic 回复2026-01-12
Hi Atlas, thank you for sharing your experience. We’re genuinely sorry to hear about the frustration around your account closure and refund — we understand how situations like this can leave a lasting negative impression, especially when they remain unresolved.
We take concerns about billing and account balances seriously, and we’d like the opportunity to look into this properly for you. If you’re open to it, please reach out to us directly at [email protected] with any details you still have (such as the account email or approximate dates), and our team will review the case and do their best to clarify what happened.
We appreciate you taking the time to leave this feedback. Even when experiences fall short, they help us identify where we need to improve.
Best regards,
The didlogic Team
Contacted technicle (Paul) and he was verry helpful in getting info on a light meter (DL740) now know I can use it to carry out emergency lighting lux checks, he even got one out to check the readings.
didlogic 回复2026-01-12
Hi Michael, thank you for taking the time to share your feedback. We’re glad to hear that Paul was helpful and took the time to provide clear information and practical support. Making sure questions are answered thoroughly and reliably is something we value highly.
Thanks again for reaching out and for leaving a review.
Best regards,
The didlogic Team
Great company, very cooperative, quick and effective team who know what they're doing.
didlogic 回复2026-01-12
Hi Vic, thank you for the great feedback! We’re really glad to hear that you’ve had such a positive experience with our team. Being responsive, cooperative, and effective is something we take pride in.
Thanks again for your trust and for choosing didlogic.
Best regards,
The didlogic Team
Didlogic is the complete package--it’s easy to use and provides the features I need to make managing operations more integrated and effective.
didlogic 回复2026-01-12
Hi Alexander, thank you for your great feedback!
We’re glad to hear that didlogic feels like a complete package for your operations. Making the platform easy to use while providing the right features to keep things integrated and efficient is exactly what we aim for.
We appreciate you taking the time to share your experience and look forward to continuing to support your work.
Best regards,
The didlogic Team
Support always there for us, we did have some issues but stayed always in touch and managed to resolve them, all in all, great for medium to big companies, easy interface, you can be very independent when it comes to setting up your numbers and all, very nice shift from companies who use complicated PBX systems.
didlogic 回复2026-01-12
Hi L. A., thank you for sharing your experience!
We really appreciate your honest feedback and are glad to hear that our support team was there when you needed them. Staying close and resolving issues together is an important part of how we work with our customers.
It’s great to know that the interface and self-setup capabilities have made things easier for your team, especially as a simpler alternative to complex PBX systems. Thanks again for your trust in didlogic — we’re happy to support your operations as they grow.
Best regards,
The didlogic Team
DID Logic is a great company. The platform is very easy to use. If if you need any support they are readily avaliable and by ur side. I'm a very happy customer.
didlogic 回复2026-01-12
Hi Samuel, thank you for your kind words!
We’re really happy to hear that you find the platform easy to use and that our support team has been there for you whenever needed. Knowing you’re a happy customer means a lot to us.
Thanks again for choosing didlogic and for taking the time to share your experience.
Best regards,
The didlogic Team
Thanks to your company for a great job. We have been cooperating for a long time, we are satisfied with everything
didlogic 回复2026-01-12
Hi Vasiliy, thank you for your kind words and for your continued trust!
It means a lot to hear that our long-term cooperation has been such a positive experience. Building reliable partnerships and delivering consistent results is exactly what we strive for at didlogic.
We truly appreciate your support and look forward to many more successful years working together.
Best regards,
The didlogic Team
Best team,stuf and people,who knows how the job is done.
didlogic 回复2026-01-12
Hi BR, thank you so much for the kind words!
We really appreciate you taking the time to share this. Hearing that our team and people stand out means a lot to us, delivering reliable solutions starts with knowing the job and caring about how it’s done.
Thanks again for your trust and support. We’re glad to have you with didlogic and look forward to continuing to work together.
Best regards,
The didlogic Team
Amazing platform and support. We are very happy we chose to work with DIDLogic
didlogic 回复2026-01-12
Hi Phidias, thank you for your great feedback!
We’re really happy to hear that you’re enjoying both the platform and the support. It means a lot to know you’re glad you chose to work with didlogic.
We appreciate your trust and look forward to continuing to support your needs.
Best regards,
The didlogic Team
Very satisfied with the service. Technical support at the highest level, always promptly help to resolve any issue. There are no difficulties in using. Thank!
didlogic 回复2026-01-12
Hi Владислав, thank you very much for your kind feedback!
We’re delighted to hear that you’re very satisfied with the service and that our technical support has been able to help you quickly whenever needed. Making the platform easy to use and backing it with reliable support is something we care deeply about.
Thanks again for your trust and for taking the time to share your experience with didlogic.
Best regards,
The didlogic Team
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