Quick support work
Had a cli issue on one dutch route. Sip side was fine, but the outbound number wasn’t behaving as expected. Sent support a few call examples and they helped quickly. The next test calls came through as expected
关于 didlogic
数据更新- 网站
- didlogic.com
- 分类
- 电子与科技
- 所在地
- 新加坡
- 状态
- 待认证
- 近 12 个月
- 24 条评价
- 差评回复率
- 100%（21/21 条）
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商家自述
didlogic is a global voice infrastructure provider helping businesses connect, scale, and manage reliable voice communications across international markets.We provide SIP trunking, local and toll-free phone numbers, A-Z voice termination, SMS, and connectivity for AI voice agents, contact centers, telecom platforms, SaaS companies, financial services, healthcare providers, and other businesses that depend on high-quality voice.Unlike many providers that simply resell third-party routes, didlogic operates its own network infrastructure and Autonomous System, AS13006. This allows us to give customers more control over call quality, routing, latency, and reliability. Our platform is built for teams that need production-ready voice, not just basic call forwarding.Businesses use didlogic to buy and manage phone numbers, connect their PBX or dialer, route outbound calls, support inbound customer communication, and power AI voice workflows with stable SIP connectivity. Our services are designed for companies that need flexible setup, international coverage, transparent pricing, and direct access to technical support.Customers can manage their services through the didlogic portal, including SIP accounts, caller ID settings, number management, balance top-ups, routing, and account configuration. For developers and technical teams, didlogic also provides API access and documentation for automating key voice operations.We work with companies of different sizes, from startups building voice products to established telecom and contact center teams handling large call volumes. Our goal is simple: to make global voice connectivity easier to deploy, easier to manage, and more dependable for business-critical communication.To learn more about our voice services, SIP trunking, international phone numbers, and AI voice connectivity, visit didlogic.com.
以上内容由商家自行提供，未经平台核实。didlogic靠谱吗？
didlogic（didlogic.com）在 OK.one 的综合评分为 3.3 分（满分 5 分），基于本站收录的 48 条用户评价，属于电子与科技分类，口碑一般。评价两极分化：56% 给出 4 星及以上，同时 44% 打了 1 星；商家回复了 100% 的差评；近 12 个月新增 24 条。数据最后更新于 2026-10-24。
用户怎么说
They lied about mobile DID
They lied about mobile DID. They charged me for something I didn't ask for and didn't get credited back. After weeks of time wasting on their support, I was told the problem is resolved, however when I try calling their did it's "wrong number". Just stay away, bad experience and wasted time
didlogic 回复2026-09-10
Hi Ivan, We’re sorry for the frustration and time you’ve spent trying to resolve this. Being told the issue is resolved while calls still return a “wrong number” message is understandably disappointing. We’d like to review what was requested, what was supplied, and the charge and credit concerns you’ve raised, alongside the ongoing calling issue. Please share your support ticket number privately so we can look into the full history without asking you to explain everything again. didlogic team
Vram is good
didlogic 回复2026-09-09
Hi, Thanks for the feedback. We’re glad you’ve had a good experience working with Vram. We’ll make sure the kind words reach him. didlogic team
working perfect best voip that we have…
working perfect best voip that we have .
didlogic 回复2026-09-09
Hi Eddy, Thank you for the feedback. We’re glad the service is working well for you and that didlogic has become a reliable choice for your VoIP needs. We appreciate your support. didlogic team
Best of the best VoIP
Best of the best VoIP provider
didlogic 回复2026-09-09
Hi Gleb, Thanks for the great feedback. We’re glad you’ve had such a positive experience with didlogic and appreciate your recommendation. didlogic team
Your Support
Your sales, service and support are awesome. Biggest + is your instant support team who are geeks and solve real time.
didlogic 回复2026-09-09
Hi Steven, Thanks again for the feedback. We’re really glad our sales, service, and support teams continue to deliver a good experience for you, especially when quick technical help is needed. We really appreciate your continued support. didlogic team
Working with DIDLogic for many years…
Working with DIDLogic for many years (10+) , the solutions in infrastructure is best Direct support and contact handling some neat things that other providers some time can't find Very recommended !
didlogic 回复2026-09-09
Hi Reuven, Thank you for being with didlogic for more than 10 years. We’re glad our infrastructure and direct technical support have continued to meet your needs, especially when dealing with issues that require deeper investigation. We really appreciate your long-term trust and recommendation. didlogic team
Easy system and very nice interface
didlogic 回复2026-09-09
Hi Christian, Thanks for the feedback. We’re glad you’ve found the didlogic platform easy to use and the interface intuitive. We appreciate your support. didlogic team
Top services
Excellent service from DIDLogic. Their support team is always available, responsive, and professional. Communication is clear, assistance is effective, and response times are impressively fast. We truly appreciate their reliability, constant presence, and commitment to helping customers. Highly recommended!
didlogic 回复2026-09-09
Hi Maurizio, Thank you for the kind feedback. We’re glad you’ve had a positive experience with our support team and found the communication clear and responsive. We really appreciate your recommendation. didlogic team
Vram and the support team is amazing
Vram and the support team is amazing. Fast responses, quick support and easy communication. We are developing a full automated system for AI voice for traditional phone with automated SIP destination assigning and purchasing of phone numbers. The developer docs are easy to navigate and follow.
didlogic 回复2026-09-09
Hi Saurav, Thanks for the detailed feedback. We’re glad Vram and the support team have been helpful, and that the developer documentation has made it easier to build your automated AI voice setup. It’s great to hear the SIP destination and number provisioning workflow is working well for your use case. We appreciate your trust in didlogic. didlogic team
easy to add new countries
Started with 2 UK numbers and now we have numbers in 7 countries. everything goes into the same 3CX system and we can manage it from one account. Some countries need more paperwork but thats telecom I guess :)
didlogic 回复2026-09-09
Hi Deborah, Thanks for sharing this. We’re glad didlogic has made it easier to expand from the UK into multiple countries while keeping everything connected to the same 3CX setup and account. And yes, numbering requirements can vary by country, so we appreciate your patience with the additional paperwork where it’s needed. didlogic team
Started quite well and then…
Started quite well and then disconnected the services I have purchased and all support stopped, emails nothing for days, tickets say email David... and they guys just does not respond!! Asked for them to close the account and refund me my balance.. Very poor customer service
didlogic 回复2026-09-10
Hi Israr, We’re sorry to hear about your experience, particularly the lack of communication after your services were disconnected. We understand how frustrating it is to be waiting for updates when you’re trying to resolve an account issue or request a refund. Thank you for sharing your feedback — we’ll use it to improve our support response times and communication around account and billing-related requests. didlogic team
Good carrier for our AI voice setup
We’re building AI booking agents using Vapi and needed local numbers for the UK, Germany and the Netherlands. We previously used Twilio but the number coverage and pricing didn’t make much sense once we started adding more markets. Connecting didlogic through SIP took us a few hours. The documentation wasn’t perfect and we needed help with the outbound caller ID setup, but their engineer joined a call and walked us through it. We’ve been running in production for about four months now and call quality has been very consistent. Transfers from the bot to our human team are also working properly. The portal could be more intuitive tbh, but the actual voice infrastructure does what we need.
didlogic 回复2026-09-09
Hi Pieter, Thanks for the detailed feedback. We’re glad didlogic has been a good fit for your AI voice setup across multiple markets, and that call quality and transfers to your human team have been working reliably in production. We also appreciate the note about the portal and documentation. Feedback like this helps us improve the setup experience while continuing to focus on the voice infrastructure itself. didlogic team
Stable routes for our outbound team
We operate a medium-sized contact center making roughly 8–10k calls a day, mostly to customers in Europe and LATAM. Our previous provider was cheaper on paper but the quality changed constantly and we spent far too much time reporting bad routes. With didlogic the biggest difference has been consistency. We still get occasional destination-specific problems, every carrier does, but their NOC normally understands the issue from the call examples and doesn’t reply with a generic troubleshooting list. CLI management and the ability to increase capacity without renegotiating the whole contract have also been useful for campaigns. Reporting inside the portal could be better and I’d like more filters for large call exports. Overall though its been a reliable service for the part that matters most, getting calls connected.
didlogic 回复2026-09-09
Hi Torben, Thanks for the detailed feedback. We’re glad the route consistency, NOC support, and flexibility around CLI and capacity have been useful for your outbound operations. We also appreciate the note about reporting and filters for larger call exports. That kind of feedback is valuable as we continue improving the portal experience. didlogic team
Support actually understands voip
Had a caller id issue on our Spain route. Sent them 3 call examples and it was fixed in around 40 minutes. No endless back and forth which was nice
didlogic 回复2026-09-09
Hi Rabin, Thanks for sharing this. Glad our team could resolve the caller ID issue quickly and keep the troubleshooting straightforward. We appreciate your trust in didlogic. didlogic team
Excellent quick support
didlogic 回复2026-09-09
Hi, Thank you for the feedback. We’re glad you had a good experience with our support team and received the help you needed quickly. didlogic team
Nobody home!
Found them via Google Advertising, easy enough to setup and work although interesting there is no upfront screening for a company. Bought a service for 1 month and a phone number. Setup was fine for what was going to be an inbound booking agent for my wifes business wired into an AWS ecosystem. Everything was correct and working. Then little over a day later it was closed down/seemingly my account deleted. Fully unable to login. I was asked via email to provide what I believe would be basic information you'd expect a company operating in the EU/UK to ask for upfront. 2 days later and several emails to them, they are still unreachable and I have no response after providing the info. Its almost as if there is no customer service, god help anyone who needs support after. EDIT: Compliance information varys? You didn't ask for anything beyond basic companies house company info.
didlogic 回复2026-09-10
Hi Gavin, We’re sorry to hear about your experience, particularly after you had already completed the setup and had the service working. Compliance and verification requirements can vary depending on the account, service, and numbering jurisdiction, and additional checks may sometimes be required after initial setup. We understand, however, how frustrating it is when access is restricted without clear information about what is happening or what the next steps are. Thank you for sharing this feedback. We’ll use it to improve how compliance-related checks are communicated and to make support responses around these situations clearer and more timely. didlogic team
SCAM - Absolute silence for over a month refunded money 75$ after add blance in acount
I paid $75 for their services, and it has been over a full month since my last follow-up with zero response from support. Their team completely ignores tickets and emails after taking your money. My registered account. Terrible experience, non-existent customer service, and absolute lack of business ethics. Stay away from this company!
didlogic 回复2026-09-10
Hi Hisham, We’re sorry to hear about your experience, particularly the extended wait for a response regarding your account and payment. We understand that clear and timely communication is especially important when billing is involved. Thank you for sharing this feedback, we’ll use it to improve our support response times and communication around billing-related issues. didlogic team
Account locked for no reason and ignored
I was a customer for 10 years, and then I had to contact them regarding a simple billing issue. All of a sudden, I get a compliance survey which I filled in, and then account was locked without explanation. Countless emails ignored, and I can only assume my account and all of my numbers are gone forever. Avoid like the plague.
didlogic 回复2026-09-10
Hi Colin, We’re sorry to hear about your experience, especially after being a customer for so many years. Compliance requirements can change over time and may sometimes require an account to be reviewed again, including for long-standing customers. We understand, however, how frustrating it is when account access is restricted and the reason or next steps are not communicated clearly. We appreciate your feedback and will use it to improve communication around compliance reviews and account restrictions, as well as the responsiveness of our support process. didlogic team
End users left without service
End users left without service. The account was suspended based on 1 users actions, i believed this was an edge case and that there will be some sort of admin fee or an end user block required, nope the whole account taken down, with several b2b end users left in the dark due to the no response of DIDLogic. On account to lost revenue and refunds we were out $1500+ without considering the loss of end users. With no response from the compliance team, the egging on of bypassing KYC and document requirements because of 'trust' they have from their vendors and aggressive sales tactics once your in contact with them to purcahse DID numbers even when we cannot satisfy the required documents by the issuing countries law. YES you heard it right, the sales reps are pushing to purcahse them without docs and price them at extrodinary rates for example the given rate as $20 MRC & NRC for a EU destination line, that is over 7 times the market price to quote their words it was 'to avoid delays and lengthy compliance processing', at any time i tried to provide documents they would say sorry we cannot accept it please purchase for $40 total to avoid compliance... avoid at all cost if you value your reputation.....
didlogic 回复2026-09-10
Hi Andy, We’re sorry to hear about your experience and understand how disruptive a service suspension can be when multiple end users depend on an account. Compliance requirements for phone numbers vary by jurisdiction, and certain regulatory or account-level issues can require services to be restricted or suspended. We appreciate your feedback regarding communication with our compliance team. We’ll continue working to make support and communication around these situations clearer and more timely. didlogic team
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