DMarket

Hello, Thank you for your feedback. I understand your frustration with the situation. If an account is permanently banned, this only happens in cases of serious violations of our platform's Terms of Service. We do not disclose specific reasons for bans because doing so could help bad actors circumvent our security systems in the future. This is a standard practice across platforms that need to protect their ecosystem and users. I want to clarify that we do not block accounts or withhold funds arbitrarily — every ban is the result of a thorough investigation. The decision is reviewed before enforcement, and while I understand you may disagree with it, the process is designed to be fair and protect all users on the marketplace. If you believe there has been a mistake and you have additional information that was not previously shared with our team, you can contact [email protected] with those details. However, please understand that bans of this nature are issued only after careful review, and the decision is typically final. Best regards, DMarket Team.

Thank you for your trust! Hope you continue enjoying our service! Best regards, DMarket Team.

Thanks for your trust and positive review! Best regards, DMarket Team.

Thank you for your positive feedback — it means a lot to our team! Best regards, DMarket Team.

Greetings and thank you for your feedback. I am very sorry that you had to encounter this problem. Most likely, the following happened. When you logged in through Steam from a new account, your old Steam account was still linked to your current DMarket account and the system created a new DMarket account for you. At this stage, you needed to check whether you were logging in or creating a new account, and try to perform the login specifically to prevent this situation from occurring. Additionally, you have an email and password with which you can log in to your current account. All the restrictions you are writing about are not intended to make your use of the platform more complicated, but to prevent account and item theft through quick Steam account switching. Your case is a rare coincidence that happens extremely rarely, while malicious schemes and attempts to steal items from users occur every day, which is why we are forced to implement these restrictions to combat them. I thank you for your feedback and will forward it to our development team so they can evaluate it and take measures to resolve this issue. Best regards, DMarket Team.

We really appreciate your feedback! Thank you! Best regards, DMarket Team.

Hello, Thank you for your feedback. I'd like to clarify a few things that may help: Regarding prices: DMarket is a marketplace where prices are set by other users, not by us — we're just the intermediary. If you find prices too high, you can always list your items at any price you prefer and wait for a buyer. Regarding the souvenir package withdrawal issue and inventory not refreshing: these sound like technical problems on your account. Please contact our support team at [email protected] with details about your case so they can investigate and help resolve this for you. Best regards, DMarket Team.

Thank you for your great review! We truly appreciate it and are grateful that you chose our platform! Best regards, DMarket Team.

Thank you for your trust! Hope you continue enjoying our service! Best regards, DMarket Team.

Hello, Thank you for your feedback. I understand the frustration with the trade protection system. The trade protection period exists because of Steam's trade reversal mechanics, which we did not implement but must adapt to. Currently, we have no punishment system for item reversals, but we are developing a scheme where users who reverse trades will be penalized. These are Valve's rules, and we cannot change them — but we are actively working on solutions to minimize the impact on legitimate users like yourself. We appreciate your patience as we continue improving the process. Best regards, DMarket Team.

Hello, Thank you for your review. I'm sorry to hear you're experiencing difficulties with verification. KYC is required by financial regulations and the payment providers we work with — it's not something we can skip or decide on our own. If you're having trouble with document approval, please contact [email protected] with details about which documents were rejected and why, so our team can assist you directly. In the meantime, you can use Payoneer or Skrill as withdrawal methods — they do not require KYC verification on our side, which may be a helpful alternative while resolving your case. Best regards, DMarket Team.

Thank you for your trust! Hope you continue enjoying our service! Best regards, DMarket Team.

We really appreciate your feedback! Thank you! Best regards, DMarket Team.

Thanks for your trust and positive review! Best regards, DMarket Team.

Appreciate the review! Glad we could meet your expectations. Best regards, DMarket Team.

Thank you so much for the kind words! We work hard to keep our platform the best place to trade skins. Best regards, DMarket Team.

We're happy to hear you had a great experience! Thank you for choosing DMarket! Best regards, DMarket Team.

Appreciate the review! Glad we could meet your expectations. Best regards, DMarket Team.

Greetings and thank you for your feedback and for using our service for a long time. Unfortunately, such cases can indeed occur, and most likely this is caused by additional payment verification procedures. Unfortunately, the only advice I can provide you with is to try a different payment method, and in that case your payments may process faster. If you have concerns about a specific deposit or need clarification, please reach out to our support team at [email protected]. Best regards, DMarket Team."

We're happy to hear you had a great experience! Thank you for choosing DMarket! Best regards, DMarket Team.