Dobell

Good afternoon Marcos, Thanks for stopping to leave your review, we appreciate your time and words of honesty. I have fed your complaint ref. button stiching back to the design/QC team who are carrying out further checks in house. Appolagies for any inconveniance caused, I have now processed you a slight refund to make up for this, keep an eye out for an email relating to this refund. Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can. We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there. All the best Dave Customer Services, Operations & Logistics Manager

Good morning George, Thanks for stopping to leave your review, we appreciate your time and words of honesty. Looking into this for you but I would need to know your email address so I can look into why your email did not get responded to. I will send you a Trust Pilot request for more information, this will enable me to look into this further for you. Alternativley, please don’t hesitate to get in touch again @ [email protected] and the team will take care of you from there. All the best Dave Customer Services, Operations & Logistics Manager

Good morning Carfilly, Thanks for stopping to leave your review, we appreciate your time and words of honesty. Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can. We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there. All the best Dave Customer Services, Operations & Logistics Manager

Good morning, Thanks for stopping to leave your review, we appreciate your time and words of honesty. Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can. We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there. All the best Dave Customer Services, Operations & Logistics Manager

Good morning Wesley, Thanks for stopping to leave your review, we appreciate your time and words of honesty. Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can. We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there. From everyone here at Dobell we wish you a Merry Christmas. Dave Customer Services, Operations & Logistics Manager

Good morning Nancy, Thanks for stopping to leave your review, we appreciate your time and words of honesty. Been looking into this for you, I can see you have opted for this to be delivered to a delivery point, but UPS has stated "we're not able to deliver this package to the selected UPS Access Point". I think you need to reach out to UPS again and ask for re-delivery, especialy as you have paid import. If you are still struggling, the team can be reached @ [email protected] and they will take care of you from there. All the best Dave Customer Services, Operations & Logistics Manager

Good morning Kim, Thanks for stopping to leave your review, we appreciate your time and words of honesty. Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can. We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there. From everyone here at Dobell we wish you a Merry Christmas. Dave Customer Services, Operations & Logistics Manager

Good morning David, Thanks for stopping to leave your review, we appreciate your time and words of honesty. Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can. We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there. From everyone here at Dobell we wish you a Merry Christmas. Dave Customer Services, Operations & Logistics Manager

Good morning MLM, Thanks for stopping to leave your review, we appreciate your time and words of honesty. Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can. We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there. From everyone here at Dobell we wish you a Merry Christmas. Dave Customer Services, Operations & Logistics Manager

Good morning Susan, Thanks for stopping to leave your review, we appreciate your time and words of honesty. Very odd, you mentioned unable to purchase BUT if we refunded the order it must have gone through and stock must have existed? Looks to have been cancelled a week after your purchase, I think you have maybe missed the comunication we sent you as part of your order confirmation email which needs actioning to release the order. This email basically details we ship from UK and you will be required to pay duties on Import. We do mention in this email, if we dont hear back in 7 days the order will be refunded (not shipped). I can see you received the email in question and opened 6 times, but cant see you responded with "authorised to ship"? This is why we didnt release the order and processed you a full refund, btu your order was placed and we did reach out. If this dosnt clear your quirie up for you, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there. From everyone here at Dobell we wish you a Merry Christmas. Dave Customer Services, Operations & Logistics Manager

Good morning Apanzica, Thanks for stopping to leave your review, we appreciate your time and words of honesty. Looks to have been cancelled a week after your purchase, I think you have maybe missed the comunication we sent you as part of your order confirmation email which needs actioning to release the order. This email basically details we ship from UK and you will be required to pay duties on Import. We do mention in this email, if we dont hear back in 7 days the order will be refunded (not shipped). I can see you received the email in question and opened, but cant see you responded with "authorised to ship"? This is why we didnt release the order and processed you a full refund. If this dosnt clear your quirie up for you, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there. From everyone here at Dobell we wish you a Merry Christmas. Dave Customer Services, Operations & Logistics Manager

Good morning Patrick, Thanks for stopping to leave your review, we appreciate your time and words of honesty. I have spoken with Emelie, she said thanks for the posative feedback and agrees she deserves a Christmas bonus, well done Emelie. Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can. We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there. All the best Dave Customer Services, Operations & Logistics Manager

Good morning Brandie, Thanks for stopping to leave your review, we appreciate your time and words of honesty. We are further building out the information so it shows at checkout as the detail is online and can be found on our FAQ US Import page but would be more benefitial when you are finalising your purchase. As stated online there are 2 duties which apply, one is based on the product and the second is based on its country of origin, looks from your statment above you where only expecting one duty to be levid. Unfortunatly these import fee's are out our hands and we make every effort to reach out before shipping to double check you are aware. Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can. We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there. All the best Dave Customer Services, Operations & Logistics Manager

Good morning Bismark, Thanks for stopping to leave your review, we appreciate your time and words of honesty. Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can. We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there. All the best Dave Customer Services, Operations & Logistics Manager

Good morning Judy, Thanks for stopping to leave your review, we appreciate your time and words of honesty. Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can. We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there. All the best Dave Customer Services, Operations & Logistics Manager

Good morning Joe, Thanks for stopping to leave your review, we appreciate your time and words of honesty. Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can. We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there. All the best Dave Customer Services, Operations & Logistics Manager

Good morning Doug, Thanks for stopping to leave your review, we appreciate your time and words of honesty. Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can. We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there. All the best Dave Customer Services, Operations & Logistics Manager

Good morning Meagan, Thanks for stopping to leave your review, we appreciate your time and words of honesty. I agree, unfortunatly due to the value of the order being over the freshold for Informal US clearance the goods had to go through Formal clearance which is why the additional information was required by US customs authority to act on your behalf, slowing up the delivery. This is out of our hands im afraid though appolagise for the inconveniance casued localy. We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there. All the best Dave Customer Services, Operations & Logistics Manager

Good morning Tracy, Thanks for stopping to leave your review, we appreciate your time and words of honesty. I have fed this back to the team, the email we sent regarding import fee's when goods enter the US did say the order will be automaticaly refunded a week later if not responded to as we cant hold your funds or the stock for any longer then this. I understand you missed this email due to a family emergancy which im sorry to hear but the refund was automatic and once processed we cant revert a refund and ship the goods. For anything further please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there. All the best Dave Customer Services, Operations & Logistics Manager

Good morning Harold, Thanks for stopping to leave your review, we appreciate your time and words of honesty. Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can. We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there. All the best Dave Customer Services, Operations & Logistics Manager