Dobell

Good morning Carlos, Thanks for stopping to leave your review, we appreciate your time and words of honesty. I can see we have refunded your return back to the original payment method back on the 19th September when the goods hit our warehouse in US. If still not received please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there. All the best Dave Customer Services, Operations & Logistics Manager

Good morning Scott, Thanks for stopping to leave your review, we appreciate your time and words of honesty. Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can. We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there. All the best Dave Customer Services, Operations & Logistics Manager

Good morning Tim, Thanks for stopping to leave your review, we appreciate your time and words of honesty. Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can. We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there. All the best Dave Customer Services, Operations & Logistics Manager

Good morning Richard,   Thanks for stopping to leave your review, we appreciate your time and words of honesty.   We have not shipped your order yet, but I emailed you on 2nd of September in relation to UK-US shipments and the Import fees. Please see email or reach out to [email protected] and the team in UK are waiting your responce and we will ship.   We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there.   All the best Dave Customer Services, Operations & Logistics Manager

Good morning Jeffrey, Thanks for stopping to leave your review, we appreciate your time and words of honesty. Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can. We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there. All the best Dave Customer Services, Operations & Logistics Manager

Good morning Brittany, Thanks for stopping to leave your review, we appreciate your time and words of honesty. Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can. We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there. All the best Dave Customer Services, Operations & Logistics Manager

Good afternoon William, Thanks for stopping to leave your review, we appreciate your time and words of honesty. I can confirm this was indeed in relation to your localised tariffs when purchasing from overseas. At checkout I can see you have ticked the box which states we ship from UK and goods are manufactured all over. The place order button will not work until you have checked this box. Based on your feedback though, I have started to reach out further to all customers before we ship anything as we want full transparency here as we are not making anything from this and these fee's have been put in place & controlled by US goverment. We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there. All the best Dave Customer Services, Operations & Logistics Manager

Good morning Troy, Thanks for stopping to leave your review, we appreciate your time and words of honesty. Sorry to see your Tux was not quite right, but thank you for recognising the teams support on this one. I have now refunded you for your Tux to offset some of the costs associated with your alterations. If you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there. All the best Dave Customer Services, Operations & Logistics Manager

Good afternoon Paul, Thanks for stopping to leave your review, we appreciate your time and words of honesty. Almost 5 stars, we will work on the below to further improve transparency but I'm afraid these fee's are outside out control. A few things we have already done to help, We have the message at checkout which states we ship goods from UK, which are manufactured all over, this is a tick box which you can't place an order without ticking. Sorry if you have missed this, we will amend it into bold. I also reached out to you before we shipped with full transparency, this gives customers who have not read the tick box statement an additional point of contact to cancel the order before it's shipped, imported and to late. We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there. All the best Dave Customer Services, Operations & Logistics Manager

Good morning Jarred, Thanks for stopping to leave your review, we appreciate your time and words of honesty. Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can. We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there. All the best Dave Customer Services, Operations & Logistics Manager

Good morning Jorge, Thanks for stopping to leave your review, we appreciate your time and words of honesty. I can see we shipped your goods on the day you ordered. They have not been delivered because the receiver has refused the Import fee's against this US import. If you still require, I advise you pay the import fee's on the UPS tracking page and they will deliver your goods, or return to us. Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can. We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there. All the best Dave Customer Services, Operations & Logistics Manager

Good morning Abner, Thanks for stopping to leave your review, we appreciate your time and words of honesty. Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can. We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there. All the best Dave Customer Services, Operations & Logistics Manager

Good morning Earl, Thanks for stopping to leave your review, we appreciate your time and words of honesty. Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can. We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there. All the best Dave Customer Services, Operations & Logistics Manager

Good morning Chantelle, Thanks for stopping to leave your review, we appreciate your time and words of honesty. I have looked into this and I can see 2 issues which I belive you are already discussing with the team. Firstly, we have checked with our payment provider about the lag in payment, which lead to your order being cancelled as funds had not been authorised. They have advised that there looks to have been a 2hr lag between when you checked out on our website to when you finalised the purchase in your chosen payment provider. Unfortunately we only reserve stock in baskets and in "pending payment" for 2hrs as we need this reserved stock to sell elsewhere, this is why your order was cancelled and we never shipped anything. Secondly, the first time you reached out to us at [email protected], our Network provider flagged your email as "Spam", therefore quarantined the email and the team in customer service never received it. I apologize your order journey has not been as expected and hopefully the above details how this has come about. All the best Dave Customer Services, Operations & Logistics Manager

Good morning John, Thanks for stopping to leave your review, we appreciate your time and words of honesty. I can see UPS have amended the address after taking this package from us and I have asked why and will look after this for you. I will reach out to you off Trust Pilot and get this sorted for you, just need a bit of additional information. All the best Dave Customer Services, Operations & Logistics Manager

Good morning Walker, Thanks for stopping to leave your review, we appreciate your time and words of honesty. Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can. We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there. All the best Dave Customer Services, Operations & Logistics Manager

Good morning Timothy, Thanks for stopping to leave your review, sorry to see we have not been able to meet your expectation on this occasion. Think the breakdown in communication was due to the warehouse checking in with you ref. Import fees pre-ship. Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can. We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there. All the best Dave Customer Services, Operations & Logistics Manager

Good morning Mark, Thanks for stopping to leave your review, we appreciate your time and words of honesty. Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can. We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there. All the best Dave Customer Services, Operations & Logistics Manager

Good afternoon Nicole, Thanks for taking the time to leave your review, sorry your localised import changes have impacted you so much. We are indeed a UK-based company which ship domestically and internationally. This is the reason why at checkout there is the statment "Products are sourced globally and shipped from UK. Orders will be subject to localized duties and taxes based on country of manufacture upon arrival in US". Just like the T&C's box this needs to be ticked for the place order button to be active. In addition to the above, I am sorry to also see the garments didn't fit correct. I apolagise your experience with us was not what you expected. All the best Dave Customer Services, Operations & Logistics Manager

Good afternoon Opeyemi, Thanks for taking the time to leave your review, we love receiving positive comments from our customers! Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service. We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ [email protected] All the best Dave Customer Services, Operations & Logistics Manager