Dodo Payments

Hi, We understand the legal framing, but this review omits critical context. Your payout was not withheld without cause. Following a review of your transaction activity, we identified violations of our Merchant Acceptance Policy. As a result, your account was offboarded and the payout was cancelled. The funds are under a standard 120-day hold - a requirement under card network rules to account for dispute and chargeback exposure, which was already present on your account. A registered LLC and completed verification do not exempt a merchant from ongoing compliance obligations. Account approval is not a guarantee of continued access if policy violations occur. The hold is a documented, policy-driven process - not an arbitrary or improper action. Characterizing it as banking fraud or fund withholding is inaccurate and does not reflect the facts of your case. Team Dodo Payments

Hi, To be clear about what happened here: this was not a misunderstanding or a communication failure on our end. You onboarded under a digital templates product, which we support. During review, we found that your actual transactions did not match that description, in either context or pricing, and were instead service-based work. Service-based businesses are not supported on Dodo Payments. This is documented in our policies, which you accepted at onboarding. We did not deboard you for this first violation. We flagged the mismatch, issued a warning, processed the refund, and kept your account active so you could operate within the supported scope. The same violation then occurred again. At that point, we were required to act, and we did. On the payout: a payout entry is generated automatically as part of the normal processing flow. When the second violation was confirmed during compliance review, the entry was reversed. That is the system working as intended, not a notification error. We acknowledge the sequence created confusion, and we are improving how mid-review states are surfaced, but the underlying decision was correct. The framing that we failed to support your business does not reflect what happened. We supported it through the first violation. We warned you. You repeated the same pattern. The outcome followed from that. If you build a digital product-only offering with transactions that match the product description, we will review it. Anything that mixes services back in will not pass review, and any future account showing the same pattern will be deboarded faster, not slower. Team Dodo Payments

Hi, We're sorry to hear about your experience. A delayed payment combined with unclear communication from our support team is not the level of service we aim to provide. Payments can occasionally be delayed due to banking processes or compliance-related reviews, and we've been improving our escalation workflows so merchants get clear communication when a transaction needs additional review. Please write to us at [email protected] with your transaction details and we'll look into what happened. Team Dodo Payments

Hi, Thank you for sharing this! Cash flow visibility is everything for a bootstrapped founder, and we are really glad the payouts section has been giving you exactly that. Knowing your upcoming amounts, dates and breakdown without any surprises is how it should work, and it's great to hear the schedule has been consistent across seven months. If you ever need any help or have suggestions, we are always here. Team Dodo Payments

Hi, Thank you for taking the time to share such detailed feedback. We are sorry to hear about the experience with the credit features, and we completely understand how frustrating it must have been to go through several days of back and forth before the bug was acknowledged. That is not the standard we want to hold ourselves to, especially for a payment platform. Your suggestion about marking new features as beta is genuinely valuable and something we are taking seriously internally. It would help set clearer expectations for merchants and allow you to make informed decisions about what to rely on in production. We are glad to hear that onboarding and payouts have been smooth, and we hope to earn back your confidence as we improve the stability of newer features and our support response times. If you have any further feedback or run into anything else, please feel free to reach out to us at [email protected], and we will make sure it gets the attention it deserves. Team Dodo Payments

Hi, Thank you for sharing your experience! Glad to hear the migration CLI made moving your subscribers over from LemonSqueezy smooth and hassle-free. Migrating 300 subscribers is no small task, and it's great to know it went well without any disruption. If you ever need any help or have suggestions, we are always here. Team Dodo Payments

Hi, We understand this has been frustrating, and we’d like to clarify a few points. The account action was taken following a compliance review, where the business was identified as operating from an unsupported jurisdiction under our policies. These decisions are based on regulatory and partner requirements and are not made arbitrarily. Regarding payouts, a payout had already been initiated prior to the account action, and the remaining balance reflected a negative wallet balance, which is why no further payouts were processed. We did share details via email, but we’re happy to review your case again if needed. Please feel free to reach out to us at [email protected]. We appreciate your feedback and are continuously working to improve clarity and communication. Team Dodo Payments

Hi, We understand this felt frustrating, especially given the timing. However, the actions taken were not random. Following a compliance review, the business was flagged for copyright-related concerns, which fall outside our platform’s acceptable use. In such cases, we are required to immediately stop processing and reverse recent transactions; this is a standard obligation, not a discretionary action. It’s also important to clarify that metrics like “no chargebacks” or transaction success don’t override compliance requirements, which operate independently of performance. We did communicate the reason via email, and the conversation was resolved there. Your account remains active for any compliant use cases going forward. We genuinely aim to support merchants long-term, but we also have to operate within strict regulatory boundaries. Team Dodo Payments

Hi, Thank you for the kind words! Really glad to hear the experience has been smooth for you. That’s exactly what we aim for, so you can focus on running and growing your business without friction. If you ever need any help or have suggestions, we are always here. Team Dodo Payments

Hi, Thank you for the thoughtful feedback! Really glad to hear the overall experience has been positive and that the effort we put into improving the product is coming through. You are right that there is still room to grow, and that is something we are actively working on every day. Feedback like yours helps us understand where to focus and keeps us motivated to keep pushing. We are excited about what is ahead and hope to keep earning your trust as we improve. If you ever have specific suggestions, we would love to hear them. Team Dodo Payments

Hi, We’d like to clarify a few important points for transparency. Dodo Payments operates under strict compliance and partner network requirements. In this case, the account action was taken following a risk and compliance review, where the platform was flagged for potential NSFW content generation. These decisions are not made lightly and are based on actual testing, third-party signals, and payment partner requirements, not assumptions. Regarding refunds, when a business is found to be in violation of policy, we are required to wind down processing and reverse recent transactions. This is a standard risk mitigation step across all Merchant of Record providers, and not something we can selectively override. On communication - we did respond via email. However, certain details cannot be shared publicly due to compliance and partner confidentiality obligations, which are standard across the payments industry. We also want to clarify that: 1. Refunds are issued back to the original payment method, and timelines depend on the customer’s bank 2. Test transactions follow the same refund flow as live transactions We understand that this may not have been the outcome you expected. However, these actions are taken to ensure platform integrity and compliance with global payment regulations. If you choose to build a new product that aligns with our policies, you’re welcome to apply again, and our team will review it independently. Wishing you the best moving forward. Team Dodo Payments

Hi, Thank you for the energy, we love it! Really glad to hear the platform has been simple, reliable and smooth for you. Helping businesses sell globally without the usual friction is exactly what we are here for, and we are excited to support your upcoming products when they go live. If you ever need any help, we are always here. Team Dodo Payments

Hi, We take allegations like this very seriously, and we’d like to clarify a few important points. Account actions - including suspensions - are only taken following a compliance and risk review, in line with our policies and payment partner requirements. These decisions are not arbitrary and are communicated via email with the relevant reason. Regarding payouts, in certain cases (such as elevated risk, disputes, or policy violations), funds may be placed under a mandatory hold period as required by card networks. This is a standard industry practice and not unique to Dodo Payments. On taxes - as a Merchant of Record, we collect and remit applicable taxes directly to the relevant authorities. This is handled as part of our regulated obligations. Tax remittance is not something we withhold or misuse. We also want to clarify that our support team does respond to all queries, though response times may vary depending on the complexity of the case and the need for internal review. Team Dodo Payments

Hi, We’re really sorry to hear about your experience; that’s definitely not the standard we aim to deliver. From what you’ve described, this sounds like a duplicate charge or authorisation issue, which can sometimes happen due to bank retries or temporary holds. In many cases, one of the charges is automatically reversed by the bank within a few days. That said, being unable to get a timely response is not acceptable, and we take that seriously. We’d like to resolve this for you as quickly as possible. Since we can’t identify your account from this review, please reach out to us at [email protected] with your transaction details. We’ll: 1. Investigate both charges in detail 2. Confirm refund status or initiate one if needed 3. Ensure you get a clear resolution We appreciate you bringing this up and would value the chance to make things right. Team Dodo Payments

Hi, We’re sorry to hear about your experience - we understand how critical it is for payments to go through smoothly. In some cases, payments may be temporarily held due to bank processing delays, risk checks, or compliance reviews, which are required to ensure transaction safety. That said, we recognise that a lack of clarity around this can be frustrating. We also acknowledge your feedback on support response times. This is an area we’re actively improving to ensure faster and clearer communication. We’d really appreciate the opportunity to review your specific case and provide more context. Please reach out to us at [email protected] with your details, and we’ll prioritise it. Thank you for your feedback; it helps us improve. Team Dodo Payments

Hi, Thanks for sharing your experience - we’re sorry to hear things didn’t go smoothly after the initial setup. Delayed transactions can sometimes occur due to bank processing times, payment method checks, or risk reviews, but we understand how important reliability is when you’re running a business. On support - we hear you. We’re actively working on improving response times and resolution quality, especially in cases where delays impact your operations. If you’re open to it, we’d really like to take another look at your case and understand what went wrong. Please reach out to us at [email protected] with your account details, and we’ll prioritise it. Appreciate the feedback - it helps us improve. Team Dodo Payments

Hi, Thank you for the kind words! We're really glad to hear the experience has felt seamless and that the product design has been working well for you. We put a lot of thought into making every feature feel intuitive and right where you'd expect it to be, so this means a lot to us. If you ever need any help or have suggestions, we're always here. Team Dodo Payments

Hi, Thank you for sharing your experience. We’re glad to hear the Storefront feature helped you launch quickly without needing to build a website and saved you time. If you ever need any help, we’re here. Team Dodo Payments

Hi, Your platform was not “misunderstood”, it was caught. Our risk team directly tested your product and confirmed that it generates explicit, NSFW content with zero effective safeguards. There were no filters, no moderation, no attempt at compliance. The only real restriction was whether a user had paid for credits, meaning you were quite literally monetising prohibited content. To remove any doubt, independent third-party risk systems also flagged your platform as high-risk for deepfake activity. So this isn’t just our assessment; it’s consistent across external risk intelligence as well. On prior approval and termination: Approval on Dodo Payments is conditional upon adherence to our Acceptable Use Policy. The moment we detect the facilitation of prohibited activity, that approval ends. There is nothing ambiguous about this. On refunds: we will not act as the seller of record for businesses operating in violation of our policies. Any actions taken are fully aligned with our Terms and regulatory requirements. To be clear, the evidence on record is unambiguous. Your account is terminated, and this decision is final. Dodo Payments does not, and will not, support platforms built on prohibited use cases. Regards, Team Dodo Payments.