Dodo Payments

Hi, Thank you for the feedback. Glad to hear the integration was clean and worked smoothly with your framework. If you ever need any help, we’re here. Team Dodo Payments

Hi, Thank you for sharing your experience. We’re glad to hear transactions were fast, secure, and that the platform felt easy to use and reliable for you. Really appreciate the kind words, and if you ever need any help, we’re here. Team Dodo Payments

Hi, Thank you for the kind words. We’re glad to hear integration was easy and that Dodo Payments helped you accept global payments from India. Really appreciate the recommendation, and we’d love to support you as you expand to your other company as well. If you ever need any help, we’re here. Team Dodo Payments

Hi, Thank you for sharing your experience. We’re glad to hear the support has been helpful and that it’s enabled you to move faster over the past few months. Appreciate the kind words from the Robox AI team, and if you ever need any help, we’re here. Team Dodo Payments

Hi, Thank you for sharing your experience. Glad to hear the usage-based billing and metering have been flexible for your pricing models and saved you the effort of building your own logic. If you ever need any help as you scale, we’re here. Team Dodo Payments

Hi Charlotte, We understand the frustration here, but Dodo Payments is designed primarily for digital products, SaaS, and productized online businesses - not general freelance/manual service payments. This is part of our Merchant Acceptance Policy and compliance model, which means certain freelancer use cases may not be supported depending on the nature of the services being sold. We’d rather be clear about platform boundaries upfront than create problems for merchants later through unexpected restrictions. That said, we’re continuously expanding supported use cases as the platform evolves. Team Dodo Payments

Hi, Thanks for pointing this out. We understand how that could be confusing for your customers. The amount (₹15,000) you’re seeing is a maximum mandate limit set by the bank/payment network, not the actual charge. The system sets an upper cap to allow future renewals or variable billing without needing repeated approvals. Customers are only charged the actual subscription amount, not the mandated limit shown. That said, we agree this can cause concern, and we’re actively working on improving how this is communicated during checkout to make it clearer. Appreciate you flagging this - feedback like this helps us improve the experience. Team Dodo Payments

Hi, Thanks for your feedback - happy to clarify this. As a Merchant of Record, Dodo Payments is responsible for collecting and remitting applicable taxes (such as sales tax, GST, or VAT) based on the customer’s location and local regulations. This isn’t optional - taxes are applied where legally required, and we’re obligated to collect them to stay compliant with global tax laws. Because of this, there isn’t an option to “turn off” taxes. The benefit of this model is that merchants don’t need to worry about tax calculation, filing, or compliance across different regions - we handle it end-to-end. We understand it may feel restrictive, but this is standard practice across all Merchant of Record platforms. Team Dodo Payments

Hi, Your account was deleted on March 19, 2026. The timeline is on record: you contacted us on March 14, our team followed up on March 18, you confirmed your request, and deletion was completed by March 19. At no point was your request refused. At no point were you told deletion was impossible. The review you've posted is a misrepresentation of what occurred. We take such concerns seriously and remain committed to handling all user requests transparently and in accordance with our policies. Regards, Team Dodo Payments.

Hi, Thank you for the feedback. Glad to hear the setup was easy, the dashboard worked well for you, and the pricing felt right. Appreciate the recommendation, and if you ever need any help, we’re here. Team Dodo Payments

Hi, Thank you for sharing your experience, and we’re sorry for the frustration this caused. As a Merchant of Record, Dodo Payments follows a defined merchant acceptance policy based on compliance and card network requirements. In some cases, accounts may be declined after review if the business model or use case falls outside our supported categories. We understand how disappointing it can be to invest time in integration before it is clear. If you’d like more details on your specific case or want us to review it again, please reach out to us at [email protected] with your registered email and business details, and we’ll be happy to help. Team Dodo Payments

Hey Thibault, Dodo Payments has zero tolerance for prohibited activity. Your account was terminated on July 5, 2025, following a documented third-party complaint and a subsequent card-network compliance flag confirming that your platform was engaged in clear violations of applicable laws, our policies, and card-network rules. The evidence on file is documented and unambiguous. Several statements in this review are factually incorrect. We want to clarify the inaccuracies as follows: 1. You were notified of the suspension at the time it occurred, and the full factual and contractual basis for termination has been communicated in writing. The record is clear. 2. No transactions have been processed on your account since July 5, 2025. Your account was formally closed following confirmation of your violations. If your customers are seeing charges, they do not originate from Dodo Payments. Your account remains permanently terminated. Dodo Payments supports legitimate digital businesses that align with our policies and legal requirements. Team Dodo Payments.

Hi Charle,
 We're sorry to hear about your experience and appreciate you bringing this to our attention.
 After reviewing the case, we can confirm that the refund has already been processed in accordance with the applicable policy. Once a refund is issued, it may take a few business days for the amount to appear on your statement, depending on your bank or card provider.
 We also checked our support inbox and were unable to locate any emails from you regarding this refund request, which may explain why you did not receive a response earlier. We take customer concerns seriously and would never ignore legitimate refund requests. If the refund has not yet appeared in your account, we recommend checking with your bank as processing times can vary. If you still need any assistance, please feel free to reach out to us at [email protected], and we’ll be happy to help. Team Dodo Payments.

Hi, Thank you for sharing your experience. We’re glad to hear subscriptions and payouts have been working smoothly for you and that the initial support was helpful. We understand your concern about fees. As a Merchant of Record, our pricing includes payment processing, tax handling, compliance, and chargeback management, which can make it look different compared to pure payment processors. That said, we’re always transparent about our fee structure, and we’re happy to help you understand the breakdown for your specific case. Please feel free to reach out if you’d like us to walk through it with you. Team Dodo Payments

Hi, Thank you for sharing your experience. We’re glad to hear Dodo Payments has been reliable and transparent for your growing startup and that the tax handling and integration speed have made things easier for you. If you ever need any help as you continue scaling, we’re here. Team Dodo Payments

Hi, Thank you for sharing your experience. We’re glad to hear Dodo Payments has been useful for you, especially given that Stripe isn’t supported in your region. We understand that waiting for app approval can be frustrating. Reviews can sometimes take longer due to compliance and verification checks, but our team works to complete them as quickly as possible. If you’d like us to check the status or need any clarification, please reach out to us at [email protected] with your registered email and business details, and we’ll be happy to help. Team Dodo Payments

Hi, Thank you for sharing your experience. To clarify, we do support React Native in two ways. You can use our hosted checkout flow, which works seamlessly with React Native apps and helps avoid platform-specific billing complexity, or opt for our React Native SDK if you prefer a deeper in-app integration. You can choose the approach that best fits the level of control and customization you’re looking for. If anything felt unclear or didn’t work as expected, please reach out to us at [email protected] with your registered email and business details, and we’ll be happy to help. Team Dodo Payments

Hi, Thank you for the kind words. We’re really glad to hear you’ve had a great experience and that the regular updates and customer-driven approach stood out for you. Appreciate the shoutout and the recommendation. If you ever need any help, we’re here. Team Dodo Payments

Hi, Thank you for the kind words. We’re glad to hear you’re enjoying the UI and UX and that it stood out compared to other payment processors. Kudos like this mean a lot to the team. If you ever need any help, we’re here. Team Dodo Payments

Hi, Thank you for the feedback. Glad to hear the setup felt easy and that the transaction costs worked well for you. If you ever need any help, we’re here. Team Dodo Payments