Dresslily offers a wide range of fashion products including matching couple outfits, women's dresses, tankinis, and men's shirts. The brand emphasizes a diverse product mix catering to vacation, beach, bohemian, casual, and themed outfits, often featuring floral, tropical, and ethnic prints. Dresslily provides a platform where customers can earn D-points through check-ins and enjoy various promotions and discounts; subscription is free. The website highlights a user-friendly shopping experience with secure checkout and fraud detection, supported by cookie policies to enhance user experience. https://www.dresslily.com/
Cloths didnt fit and one of the corners of the jackts rip immediately witch was not cool. However i contacted them and told them this and they helped me a lot gave me a full refund and let me keep the cloths. Im gonna try shopping here again, maybe just get bigger cloths this time.
dresslily 回复2018-06-05
Dear Dylan Maiden,
We are sorry to hear you are not satisfied with your order.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
We have messaged you regarding your issue. Please kindly login to your account and reply to us there.
Kind regards
Dresslily Customer Service
I cant even get a response back from them so im just going to cancel my order
dresslily 回复2018-05-31
Dear Scott Fekete,
Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours.
If you have any further inquiries please contact our Support Center.
Please kindly clink here:https://www.dresslily.com/m-article-id-12.htm
For your issue, could you kindly note us your order number?
We hope to hear from you soon,
Dresslily Customer Support Team
I bought two swimsuits from them and paid for the expedited shipping.. they came quite fast however the sizes run 2 American sizes smaller. 1 suit fit the other was rough. When I reached out for the refund within 1 day of receiving I was told no because it's a swimsuit and they couldn't resell it. They offered me $2 in store credit for my issues. That's ridiculous since in stores you can try on a swimsuit and not buy. Hell you can buy and still return. I have all original tags and the panty liner from them was never removed! Definitely not happy and watch your sizes! If they dont fit it's your fault.
dresslily 回复2018-05-29
Dear Alisa Propri,
We regret to hear that you are having sizing issues.
On all our Dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.
We always aim to offer our customers the best solutions to their issues in line with our policies.
Notes about Warranty
- Our warranty does not apply to products listed under the following categories: swimwear, lingerie, earrings, and clearance items, or any discounted items provided DressLily did not make a mistake. If DressLily made a mistake, we will always resolve the issue to your satisfaction.
Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
Please refer to the message we have sent you via our Support Center, with a solution to your issue.
We look forward to hearing your reply,
Dresslily Customer Support Team
Ordered a very colourful top, it fitted well and came in the time stated. I notice they gave a low declared value of the goods (probably the production value) to ensure that no customs were charged.
dresslily 回复2018-06-27
Dear DE,
Thank you for your kind feedback. We are grateful that you took the time to write a review.
We hope to see you on Dresslily.com soon!
Many thanks,
Dresslily Customer Service Center
Fun Site To Shop At!
Neat stuff. Good sales and specials. Great customer service.
dresslily 回复2018-06-27
Dear Jessica Rose,
Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.
Check back at Dresslily.com again soon for all our latest deals.
Many thanks,
Dresslily Customer Service Center
As a photographer I am always on the look out for interesting and unique outfits for my photo shoots. However, such outfits can become quite expensive and when you may only use an outfit once or twice, makes such purchases prohibitive. However, Dresslily has a great selection of various outfits for the imaginative mind. Whether you are looking to do horror, steampunk, vintage or everyday type shoots, Dresslily has it. And the prices for their products are very cheap. The only drawback is shipping time as it can take a month to get your product...but for me that is a small price to pay.
dresslily 回复2018-06-27
Dear Travis Fowler,
Thank you for taking the time to write your review. We at Dresslily really appreciate this.
Best Regards,
Dresslily Customer Service Center
Normal store. I bought a present for a colleague at work. Delivery is more than a month. Goods match the description.
dresslily 回复2018-06-27
Dear Mikle,
Thank you for your kind feedback. We are grateful that you took the time to write a review.
We hope to see you on Dresslily.com soon!
Many thanks,
Dresslily Customer Service Center
following on from initial review, rating 2 star. please read below.
I ordered an item off their website which my size is always adult medium, the product arrived and fits my 5 year old daughter. I contacted them and got a fairly quick response and was advised I could have a refund or order correct size, fair enough nice and easy, quick and organised, as far as i thought job done. Not so, when trying to organise the re-delivery of my product in the correct size my requests fell on deaf ears and all i kept getting were e mails saying how they pride themselves on great customer service and a link to go back to the same page i put the request in, i tried to speak with someone on their online chat, which seems pointless as their so called advisors only advise was they cant help me, thanks! I have been round and round in circles with them now and keep getting e mails saying a response has been sent to me, but i can't view it anywhere, and no one seems capable of telling me where i need to go to find this response and information on my reorder. I have asked someone e mail me or even call me, but still nothing?? I am seeing a lot of happy reviews on here and other review pages, but i am feeling they are fraudulent reviews as their experience is not matching of the supposed help i am apparently getting at the moment. I don't have money to throw away on clothing that doesn't fit me and I am not going to dress my daughter as a boy to make up for this companies errors. Is a shame as the item i brought is very nice, and I would love to wear one in my size, but it appears this company are doing all they can to avoid me being able to do this.
How funny literally 20minutes after writing this review they have decided to contact me with the information I have been asking for and contact is flowing rather quickly.
18th May 2018:
2nd item made it to me eventually, sadly even an XXL was still too small and for a medium build adult male my warning to any one buying from here is make sure you size well out of your normal size. Contact for 2nd item was slow at first, but following my review on trust pilot things sped up some what and the customer care was extremely good. sadly i didn't keep either item as neither fit correctly, so have had to purchase else where, but they did offer a full refund which i am now waiting for and allowed me to keep the items to donate to a charity, which was their advise, which i found a very nice touch. I probably wouldn't use them again as real issues with sizing, but would not put anyone off of buying their children's clothes here as an adult males size clothes would fit kids perfectly. overall a mixed experience, shopping wise not great, customer care following decent, morals and kindness in relation to donations and refund good. I am yet to receive my refund though so I will not speak to soon. But hopefully it will clear my account soon and all will be well.
dresslily 回复2018-05-04
Dear Darren Stanley,
We regret to hear that you are having sizing issues.
Please trust us that we will not cheat our customers since we have been specialized in this field for many years.
On all our Dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.
Also dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours.
We have sent you a message via our Support Center [email protected]. Please kindly login to your account and reply to us there.
We look forward to your reply,
Dresslily Customer Support Team
my dress still did not come. I was booked a month ago. I am very disappointed
dresslily 回复2018-06-27
Dear Ingrida,
Thank you for taking the time to write your review. We at Dresslily really appreciate this.
Best Regards,
Dresslily Customer Service Center
Ordered two dresses, which arrived no problem. Only, the dresses were HORRIBLE quality. The embroidery detail on one looked like it was done by a drunk person, thread coming off everywhere. The other dress was cheap horrible material. Not only that, but neither dress was sized correctly. I've used DressLily before and never had a problem with their sizing, but the busts on these dresses were far too small.
Obviously, contacted customer service, who told me they would refund me immediately and that I could do what I wanted with the dresses... give them to a charity shop, for example (Their words, not mine.) They asked whether I wanted store credit or my money back to my account. I was very grateful, and I chose money back... It was then that Dresslily changed their tune, saying I had to return the items at my own expense... only then would they issue a refund. If they made an offer, they should have stuck to it.
UPDATE: After posting this review, I received another email offering me the original refund. They refunded the money and told me to keep the dresses. I have since received frequent emails asking me to update my review on Trustpilot, so it is clear that their motives were to fix the negative review, not to fix the negative experience.
I will not be updating again. Stop emailing me, DressLily.
dresslily 回复2018-04-30
Dear Michele Cooke,
We are sorry your order has not met your expectations.
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
Please rest assured we are working on this issue and aim to increase our workforce very soon.
In the meantime, all of our after sales services, are completed via our ticket system. You can leave a message at our Support Center and we will reply to you within 24 hours.
Please refer to the message we have sent you via our Support Center, with a solution to your issue.
We look forward to hearing your reply,
Dresslily Customer Support Team
I ordered 3D Christmas cookie cutters but never recieved them. I contacted customer service and they sent out another set, they were ready to satisfy the customers. I recieved them and I love them. I will shop here again. The innit reason I gave 4 stars instead of 5 is because I didn'tget too use the cutters for Christmas 2017 like I wanted. Great site to order cute stuff.
dresslily 回复2018-04-27
Dear Angela B,
We would like to thank you for your kind review. We at Dresslily will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Dresslily again soon.
Many thanks,
Dresslily Customer Service Center
The dress I bought is from good quality. It took a while to arrive at my place but it has to come from far so that is understandable. The quality of the fabric of the dress is surprisingly good for the price I payed. I washed it a few times now and it still beautiful.
dresslily 回复2018-04-25
Dear Sabine,
We would like to thank you for your kind review. We at Dresslily will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Dresslily again soon.
Many thanks,
Dresslily Customer Service Center
Was happy with the bikini and swimsuit that I purchased. They are very nice. But not happy with the shoes. It shows on the picture that the tie on the side is very similar to the rest of the pattern on the shoe, nice pink flowers. But the pair I received the tie has horrible bright orange and yellow flowers on it that doesn't even match the shoe. It looks silly. Might have to try and buy a nice ribbon to thread through it instead of this unsightly material
dresslily 回复2018-04-27
Dear Emma Foster,
Thank you for your kind review about Dresslily. We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again on Dresslily.com soon!
Best regards,
Dresslily Customer Service Center
My most recent order went very well, all items arrived in good condition, slightly later than expected but that could be for any number of reasons and I don't hold it against the site.
dresslily 回复2018-04-17
Dear mae milam,
Thank you for taking the time to write your review. We at Dresslily really appreciate this.
Best Regards,
Dresslily Customer Service Center
I ordered some shirts off of this website unaware that they are in China and I did not read alot of the complaints beforehand. I did receive my order in about 3 weeks. 3 of the tops are way too small and I even ordered a size up, so I donated them. I did not bother with any refund, these clothes are cheap people. The other 3 tops I bought actually fit and resemble the pictures on the site so it is really hit and miss. I cannot order from them again because my credit union will not approve any purchases from this website due to all of the disputes! I just placed an order with Berrylook and I am afraid I won't get it at all, they are terrible. I think I am going to stick with JC Penney, Kohls and Old Navy.
I ordered 2 bathing suits. They came in about 3 weeks. I ordered them both a size bigger than what I wear and am disappointed that neither fit, not even close to fitting either. My mother, who is a lot smaller than me. Couldn't even fit into them either. Also for bathing suits they are not very stretchy at all! Dont think I will ever order from here again!
Excellent service, I was scared to order after reading some reviews but my order came in 4 days, the sizes of two tops seem bigger rather than smaller but in the fitted tops order a cpl of sizes bigger...quality is good for the price....I am impressed and will be ordering again
dresslily 回复2018-04-16
Dear YASMINALI,
Thank you for your kind review about Dresslily. We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again on Dresslily.com soon!
Best regards,
Dresslily Customer Service Center
Edited 16.04.2018.
I found this company via an add on my phone while browsing email. saw some items i liked and placed an order. I followed tracking (i live in the UK). However my product was never delivered. Everyone in the uk knows if the post office delivers something and you're not there, they leave a card and you can go to their delivery depot the next day to claim it. No card was left. I left specific instructions on the purchase order to call my mobile. no call was made. nothing. and yet the shipping says it was delivered.
Dresslily has since apologiised for this incident and have provided me with a full refund which is gratefully appreciated. I am grateful for the customer service agents that followed this up. I regret that this had to happen as i really wanted the products i ordered. My advise is for Dresslily to use reputable delivery organisations particularly Royal Mail or Parcel Force (deliveries in the UK) and not somedumguy in a fiat panda that can fool the delivery system into claiming the delivery has been made.
dresslily 回复2018-04-13
Dear Col Bagz,
We are sorry things have taken longer than expected.
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
Please trust us that we will not cheat our customers since we have been specialized in this field for many years.
Could you kindly note us the order number?
Many thanks,
Dresslily Customer Support Team
Dressed were not true to American sizes3x is more like a 1x maybe a 2x in Asian sizes, and one of the dresses doesn't look like the one I ordered, I can wear them but I'm not sure I'd order again I'll have to think about it a bit longer.
Item did not originally come but after communication, they shipped another and I recieved.
dresslily 回复2018-04-12
Dear Candace Coad,
Thank you for your kind review about Dresslily. We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again on Dresslily.com soon!
Best regards,
Dresslily Customer Service Center
