Dresslily offers a wide range of fashion products including matching couple outfits, women's dresses, tankinis, and men's shirts. The brand emphasizes a diverse product mix catering to vacation, beach, bohemian, casual, and themed outfits, often featuring floral, tropical, and ethnic prints. Dresslily provides a platform where customers can earn D-points through check-ins and enjoy various promotions and discounts; subscription is free. The website highlights a user-friendly shopping experience with secure checkout and fraud detection, supported by cookie policies to enhance user experience. https://www.dresslily.com/
以上内容由商家自行提供，未经平台核实。dresslily（dresslily.com）在 OK.one 的综合评分为 3.1 分（满分 5 分），基于本站收录的 885 条用户评价，属于购物与时尚分类，口碑一般。22% 的评价为 1 星，差评比例偏高；商家回复了 95% 的差评；近 12 个月新增 16 条。数据最后更新于 2026-10-24。
I ordered 2 bathing suits and both came fairly quick and are good quality and true to size. I was worried after reading reviews but was pleasantly surprised and will definitely purchase more items!!!
Dear Marn, We appreciate that you took the time to write a review. Thank you, DressLily Customer Service Center
I ordered 8 short sleeve summer shirts from DressLlily. (order L1807310806094740) One of them turned out to be out of stock, but the seven other were delivered home in France 6 days later, which is a pretty good performance from Hong Kong. Unfortunately, the 7 shirts were too small. There is indeed something strange with the DressLily size code, as I had ordered 3XL and 4XL sizes using their guide, when my usual size is a standard European XL, and despite this their 3XL and 4XL sizes were too small. I hence filed a ticket with their customer support system, and I must admit their response was quick and very helpful. I had proposed to return the shirts for an exchange. Their answer was I was to keep the shirts and they would still refund 50% of the order, which I thought was a pretty decent deal since I had indeed ordered the wrong size to begin with. So as a summary, be careful with the size codes, but DressLily is a reliable on-line supplier.
Dear Customer, Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us. Check back at DressLily.com again soon for all our latest deals. Many thanks, DressLily Customer Service Center
Steph Dohey! You did a review just 17 hours ago is why I'm trying to catch you. When I look at Dress Lily for Men's shirts, they look so beautiful and only cost like $15. So I'm concerned about quality. Are the price similar for women? Is the quality good?
Dear Steven Martin, We sincerely appreciate your feedback. We are happy to hear that you enjoy shopping with us at DressLily .com. Please feel free to contact us if you have any issue. Thank you for your support. DressLily Customer Service Center
Don’t use this company. Very poor quality. Sizes too small and currently fighting with them to refund me. Might just donate items to charity and write it off as a bad experience. If looks to good to be true it probably is!!! Update: Following TrustPilot review the company has got in touch to say they will refund without having to return items. I will donate them to charity. Have changed review to 2 stars because at least they are now trying to resolve my issue. Update 2: Have received full refund and didn’t need to return goods. They also offered $10 credit. Started saying don’t use company but changed to be careful for above reasons and have upgraded to 3 stars. I do wonder if the service improvement would have happened had I not left a negative TrustPilot review. I doubt it.
Dear Alan Mowbray, We are sorry to hear that you were not satisfied with your order. On all our DressLily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size. Also our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices. We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm. Please check your account and reply to the ticket we have sent you about your issue. We are always happy to assist you, DressLily Customer Support Team
I had recently left a negative review but I've received a great response and have thus changed my opinion about Dresslily. I ordered a tankini from Dresslilly and it did not fit, I only tried on the top (not the bottoms!) But could tell that they would be too small. Even though Dresslily stated they do not accept returns for swimwear they have apologised that I was unhappy about the product and issued a full refund.
Dear Hollie, Thank you for your review, we regret to hear that you are having sizing issues. On all our DressLily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size. Also our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices. We always aim to offer our customers the best solutions to their issues in line with our policies. Notes about Warranty - Our warranty does not apply to products listed under the following categories: swimwear, lingerie, earrings, and clearance items, or any discounted items provided DressLily did not make a mistake. If DressLily made a mistake, we will always resolve the issue to your satisfaction. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm. Please refer to the message we have sent you via our Support Center, with a solution to your issue. We look forward to hearing your reply, DressLily Customer Support Team
The website is easy to navigate and customer service satisfactory, but found product quality to be poor. Customer service helped to secure a partial refund. The website is well presented, but found product to be cheapest quality.
I have updated this review because after I posted here they changed their mind with a much kinder email and offered me a refund. I thought they might have been scamming me to trick me into stopping my forced chargeback, but they did refund me. I ordered two shirts on July 14th. I asked today why they didn't arrive on August 8th. They said ---Could you please contact your local dhl office to look for your parcel? Sometimes they may require customers to collect parcels over there. There is no local DHL office for me. The closest is over 100 miles away. I confirmed my address was correct. I've never had trouble with any other packages. Their shipping partner needed to deliver this to my home. This is ridiculous. I asked for a refund. Here's what they said: Dear Yamila, Thank you very much for your prompt reply. We regret to inform you that your package has been destroyed because this delivery is unsuccessful and return shipping fee is high.That is out of our control. Compensations are not applicable in such cases. In prove of our good will, we are willing to offer you a 10% discount coupon for your next order. Here is the coupon code: JUNE10 Thank you for your understanding. Best Regards Homer DressLily Customer Service
Dear YLA, We are sorry things have taken longer than expected. For more information about our shipping and insurance policy, please refer to our terms and conditions here:https://www.dresslily.com/m-article-id-36.htm We regret to inform you that your package has been destroyed because this delivery is unsuccessful and return shipping fee is high.That is out of our control. We have messaged you regarding your case. Please login to your account to reply to us. Many thanks, DressLily Customer Support Team
Poor experience. Placed order. Took 2 weeks to be notified only part will ship. Then received notification that other part will not ship because of "no shipping method supported" because it was unilaterally long despite it being the same exact size as the other 2 pieces that had shipped 2 days prior. Was charged over $10 for shipping. No refund for shipping issued because it was "all used up" according to representative. Complete and total lies. Had all 3 pieces been available at the same time, they could have shipped together, but since Dresslily did not have them in stock, I got screwed because they did not want to ship to me despite the claim of FREE WORLDWIDE SHIPPING prominently displayed on the website. Initial customer service was not helpful, but after posting negative review, was contacted by customer service department and refunded for all shipping charges. Was even offered a coupon for next purchase. Just wish customer service would have started like that instead of letting situation elevate. At least they finally made the situation right.
Dear Jeffrey, Thank you for your time. Please note that all our items have varying processing times that are clearly marked on the product page. The total time it will take to receive your item is the processing time plus the shipping time. Please trust us that we will not cheat our customers since we have been specialized in this field for many years. We have messaged you regarding your case. Please login to your account to reply to us. Many thanks, DressLily Customer Support Team
Received my dress today. Not happy with it at all. Poor quality and the skirt is a different colour to the top of the dress. Messaged them but had no reply. I wouldn’t bother if I were you. Edit- Dresslily gave me a refund two days after I posted this review. Now I’m getting constant emails from them, trying to get me to change my review. Yes, the dress was awful. Yes, they also gave good customer service by giving me a prompt refund. No,I would not use them again, ever.
Dear Nicola S, Thank you for your review. On our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices. We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm. Dresslily can be contacted 24/7 via our Support Center and Live Chat. Please call us during our office hours from MON-FRI 00:00-03:30 and 19：30--24:00 (American EST) +(1)-855-222-1188 US & CANADA CUSTOMERS ONLY Please call us during our office hours from MON-FRI 08:30 to 16:30 (GMT+8) +(001)-855-222-1188 INTERNATIONAL CUSTOMERS If any questions, please email us at [email protected] We have reviewed your complaint and sent you a solution via our Support Center. Please reply to us there. Many thanks, Dresslily Customer Support Team
Apart from the fact that the quality of materials way below average. The sizes are what boggles my mind. I ordered all the shirts and t-shirts in a medium and some of them would not even fit (i think it would be even small for a small boy). A lot of the shirts had a bad odour associated with them. I'm kicking myself why i spent close to $300+ on this site. Its a hassle to return items. Do yourself a favour and shop elsewhere. I have literally got the stuff and was so angry that i took most of the items to my neighbourhood donation bin. I kept a few items which would probably rip or get ruined after the first wash. Overall its $300 down the drain. Update: Dresslily had offered a full refund, unfortunately I had removed the tags from the clothes and washed a few items before trying them on. However, they have given me a partial refund and I did not have to return the clothes. I was impressed with the promptness of their customer service team and they tried their level best to rectify the issues and make the customer happy.
Dear Jag S, Thank you for your comment. On all our Dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size. Also our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices. We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm. We have sent you a message via our Support Center. Please kindly login to your account and reply to us there. We look forward to your reply, Dresslily Customer Support Team
I have placed an order for 6 items. I have received 4 items . Either u refund me my money or shipped my items i will make a formal complain to trading Standards.
Dear Shelly Grimmond, We are sorry things have taken longer than expected. Please note that all our items have varying processing times that are clearly marked on the product page. Would you mind messaging us your VALID order number? We will offer you a solution via the ticket center. Many thanks, Dresslily Customer Support Team
Wasn't expecting much from these, just took a chance as i liked the pattern on the shirts. Ordered a shirt and t shirt on 28th July, arrived 6th August. Couldn't have expected it any quicker from China, was able to track it all the way here. The t shirt fits ok, the shirt is a little tight but to be honest i knew it was going to be marginal (it was the biggest they did). Quality is so so, made well enough but the 100% polyester is not something you see much of these days. Price is a little high for the quality of the material but if it's the design you want.... i would buy again if i saw something i really wanted. Just make sure you order a size up and wash on a cold setting.
Dear Phil Evans, Thank you for your kind feedback. We are grateful that you took the time to write a review. We hope to see you on DressLily.com soon! Many thanks, DressLily Customer Service Center
I bought a few items with a coupon but all items were withdrawn due to "out of stock" where the site showed that there were still a few items left. For the lost time I did not get any compensation.
Dear Dominik, Thank you for your review. We are sincerely sorry for any inconvenience caused by this issue. Please be notified that this order was cancelled and refunded as the item is not available any more. Please check your account for the refund details. Once again, please accept our apologize for any inconvenience Thanks! Dresslily Customer Support Team
The shopping experience was pretty easy except trying to decide sizes. When I received the items I was very excited and most items fit. Even though some of the materials were weird I still liked most of the clothes. Two items didn’t fit and I wanted to send them back. They would not let me return them for a full refund. I finally was able to get a hold of someone and they decided to credit me back a small portion of what I actually paid for the items and said to just give the items to charity instead of sending them back. To me, when you order something and it doesn’t fit or doesn’t work for you in any way you should be able to return the items and the company should give you a full refund. Because of this, I will never ever shop this place again and would recommend no one shop here unless you want to lose money on anything you want to return. because of how difficult it is to figure out the right size, more than likely, you will have to return some things. Their policy states that they will work out the best solution for the customer. The best solution would be to give you your money back if something does not work – this will definitely not happen. Again, very very disappointed and they have definitely lost a customer.
Dear Melissa, We regret to hear that you are having sizing issues. On all our DressLily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size. We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm. Would you mind messaging us your VALID order number? We will offer you a solution via the ticket center. We look forward to your reply, DressLily Customer Support Team
The quality of the bathing suits I bought is as good as any I could get at Target or other similar store. The sizing is the problem. One was accurate, the other not, based on the website's sizing charts for each. They need to make their sizing chart accurate for ALL products! I can't even return the wrong sized one because it's just not worth the trouble.
They are awesome. I had an issue with one order, but completely my fault. I didn't pay attention to the sizing guides and needed to return the shirts ordered but they didn't hesitate to get me the correct sizes shipped out. They made the process easy I also received a defective necklace, it broke after the first wear, but again they didn't make the process hard. They shipped out a second one and I haven't had any other issues with any orders. Great products, cheap prices, great quality
Dear Customer, We sincerely appreciate your feedback. We are happy to hear that you enjoy shopping with us at DressLily .com. Please feel free to contact us if you have any issue. Thank you for your support. DressLily Customer Service Center
poor service and bad communication. i ordered a product. 10 days later the product was still processing. i asked for my product or refund. the generic robot response was to keep waiting or return and use credit for another product that i have no faith will ship at all. another request for refund answered with 10% for another purchase. again that i have no faith i will ever get. long story short its been about 20 days and no product and i have requested a refund again. all i wanted was the product i ordered. i would not recommend dresslily to anyone who wants the thing they paid for.
Dear Martin Goldstein, We are sorry things have taken longer than expected. Please note that all our items have varying processing times that are clearly marked on the product page. The total time it will take to receive your item is the processing time plus the shipping time. We always aim to offer our customers the best solutions to their issues in line with our policies. please refer to our terms and conditions here: https://www.dresslily.com/m-article-id-36.htm Please check your account and reply to the ticket we have sent you about your issue. We are always happy to assist you, Dresslily Customer Support Team
UPDATE: After I placed the original review below, DressLily contacted me and were very apologetic. They offered me a refund/coupon off further purchases to apologise for the problems that I encountered. Because they responded quickly and well, I placed another order using the coupon as I believed that I should give them another try. This time, I ordered a XXXL shirt (I am an XL normally) and (after another delay in delivery where I received another email saying that my item was out of stock again) it arrived and just fit. The quality is good but their sizing is definitely off. I believe that they should advise people to order a size or two larger than they would normally and be prepared for a delay in delivery. Overall, I am much more satisfied now than before and I would consider ordering from them again - at an XXXL size in future! ______________________________________________ Original Review: I ordered two XL shirts from DressLily. After an email that said they didn't have the item that I ordered after all and it would be any additional 2-3 weeks, I received one shirt, which was really small - about a M or an L. Worried that the other would also be too small, I tried to contact them. Couldn't get through at all. The other shirt package has arrived today. I don't even want to open it. I want to return it and get them to send me a XXL or whatever their biggest size is. That might just be close enough to an XL to even fit me.
Dear Andrew, We regret to hear that you are having sizing issues. On all our Dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size. We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm. Dresslily can be contacted 24/7 via our Support Center and Live Chat. Please call us during our office hours from MON-FRI 00:00-03:30 and 19：30--24:00 (American EST) +(1)-855-222-1188 US & CANADA CUSTOMERS ONLY Please call us during our office hours from MON-FRI 08:30 to 16:30 (GMT+8) +(001)-855-222-1188 INTERNATIONAL CUSTOMERS We have sent you a message via our Support Center. Please kindly login to your account and reply to us there. We look forward to your reply, Dresslily Customer Service
The dress I bought was not bad. But be carefull, if you are shipping it to Europe (for example: Belgium) you'll have to pay 32€ extra of duty and tax. It is clearly wirtten that it is our responsability but I was not expecting it that high.
Dear Julie, We regret to hear that you have had to pay import tax. Please see our policy on tax for more details: http://www.dresslily.com/m-article-id-58.htm. We have contacted you about your issue via ticket. Please kindly reply to us through your account. Thank you, Dresslily Customer Support Team
My Dresslily experience: - 3 parts ordered only 2 delivered - smells terrible - very bad tissue quality - much too small (I wear M and ordered L, fits like XS) +after-sales management quick and easy, got my money back
Dear Thomas Schmalhofer, We are sorry your order has not met your expectations. Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices. Also on all our Dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size. We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm. Please refer to the message we have sent you via our Support Center, with a solution to your issue. We look forward to hearing your reply, Dresslily Customer Support Team
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