Dresslily offers a wide range of fashion products including matching couple outfits, women's dresses, tankinis, and men's shirts. The brand emphasizes a diverse product mix catering to vacation, beach, bohemian, casual, and themed outfits, often featuring floral, tropical, and ethnic prints. Dresslily provides a platform where customers can earn D-points through check-ins and enjoy various promotions and discounts; subscription is free. The website highlights a user-friendly shopping experience with secure checkout and fraud detection, supported by cookie policies to enhance user experience. https://www.dresslily.com/
I ordered swimwear and some turned out too big. I have now been trying to return them for over a week. The process is ridiculous, you have to contact customer service who send you an e-ticket and say they will be in touch for 24 hours, I have now sent 2 in the past 10 days and had nothing back. Will never be ordering again.
dresslily 回复2022-08-20
Hi,there,We are sorry to hear that you are not satisfied with your order. Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product，we can easily arrange an exchange or a refund for you. Please kindly review our warranty policy here:https://www.dresslily.com/m-article-id-80.htm
You can submit a ticket here https://support.dresslily.com/ticket/ticket/index. We are always happy to assist you.
Please rest assured，we always do our best to help our customers and we work very hard to satisfy our customers.
My overall experience with shopping on this site has been amazing. There is always new stuff to see. They always have different sales or events going on to make things affordable and they always have popular styles. I have ordered art least 4 times from the app and am always looking at new stuff as it comes out. I plan to order again and have already shared the site with friends. The only down side is shipping takes a while but they are upfront and honest about it. My stuff always arrives before the timetable they say. Very pleased with shopping experience.
dresslily 回复2022-08-20
Hi,there，thanks for your supporting and interesting.
Hope we will have more and more cooperation in the future.
Please rest assured，we always do our best to help our customers and we work very hard to satisfy our customers.
Also, may I suggest you take a look at these links?
https://www.dresslily.com/women-clothing-b-1.html?odr=hot
https://www.dresslily.com/women-s-swimwear-c-44.html?odr=hot
Now enjoy 16% （code：DLCC16）off for your next purchase on dresslily.com!
Sadly, my order was not as expected. Finding out how to initiate a return was difficult and now that I have, I have been asked to send pictures and write explanations in order to support my claim.
dresslily 回复2022-08-17
Hi,there,We are sorry to hear that you are not satisfied with your order. Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product，we can easily arrange an exchange or a refund for you. Please kindly review our warranty policy here:https://www.dresslily.com/m-article-id-80.htm
You can submit a ticket here https://support.dresslily.com/ticket/ticket/index. We are always happy to assist you.
Please rest assured，we always do our best to help our customers and we work very hard to satisfy our customers.
The other look like the pictures, and I received all of them before the estimated time and I love the Quality of their products.
dresslily 回复2022-08-15
Hi,there，thanks for your supporting and interesting.
Hope we will have more and more cooperation in the future.
Please rest assured，we always do our best to help our customers and we work very hard to satisfy our customers.
Also, may I suggest you take a look at these links?
https://www.dresslily.com/women-clothing-b-1.html?odr=hot
https://www.dresslily.com/women-s-swimwear-c-44.html?odr=hot
Now enjoy 16% （code：DLCC16）off for your next purchase on dresslily.com!"
I've ordered from dresslily several times and had good experiences so far. They always try to make sure you're satisfied with your order and their clothes are super cute and reasonably priced. Love them.
dresslily 回复2022-08-05
Hi,there，thanks for your supporting and interesting.
Hope we will have more and more cooperation in the future.
Please rest assured，we always do our best to help our customers and we work very hard to satisfy our customers.
May I suggest you take a look at these links?
Grab our best sales here: https://www.dresslily.com/women-clothing-b-1.html?odr=hot
Now enjoy 16% （code：DLCC16）off for your next purchase on dresslily.com!
My last order was a wig. I found it pretty fast and I think they had the same wig in their store in the past. I wanted to buy it then, but somehow changed my mind, so I was very happy that they decided to have it again. Everything from choosing an item to placing an order went fast. I recevied the package in the mail qiute fast as well and when I opened it I was very happy with my puchuase.
dresslily 回复2022-08-05
Hi,there，thanks for your supporting and interesting.
Hope we will have more and more cooperation in the future.
Please rest assured，we always do our best to help our customers and we work very hard to satisfy our customers.
May I suggest you take a look at these links?
Grab our best sales here: https://www.dresslily.com/women-clothing-b-1.html?odr=hot
Now enjoy 16% （code：DLCC16）off for your next purchase on dresslily.com!
Wrote the review titled "Can't return a dress". In their response they sent me a link but it doesn't work. I can't find anywhere on their website to return my dress.They're trying to look like they care about their customers but they don't really. I think they hope you'll give up but I need my money back to buy something else...This is very disappointing
dresslily 回复2022-07-22
Hi,there,We are sorry to hear that you are not satisfied with your order. I checked you never contact us about your order . We kindly ask that customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size. Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product，we can easily arrange an exchange or a refund for you. Please kindly review our warranty policy here:https://www.dresslily.com/m-article-id-80.htm Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index. We are always happy to assist you.
I have sent an email to you about this issue , Please kindly check your email and reply it . Please rest assured，we always do our best to help our customers and we work very hard to satisfy our customers.
I really like this outfit.
Pros: flattering, fit is almost perfect, material is amazing, its thick and has great compression. Squat proof.
Cons: the top is actually a bit too loose and I'm not without boobage, 36 C . It had pretty good padding that is removable. It would be good for low impact workouts. The fit around neck when crisscrossed is a bit chokey especially if you do athletic training it would definitely suck! when you try to wear it regular on the shoulders after you've crisscrossed it, the straps have stretched out and are way to big, even if i hadn't crisscrossed it first they would have been too loose to wear regular on the shoulders. It looks good like that but comfort for me is important at the age of 50. I will be sewing the straps to work better for me.
Over all, I would def buy again and will be getting other colors.
I have not been paid or rewarded in anyway for this review.
dresslily 回复2022-07-20
Hi,there，thanks for your supporting and interesting.
We are sorry to hear that you are not satisfied with your top . We kindly ask that customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size. Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product，we can easily arrange an exchange or a refund for you. Please kindly review our warranty policy here:https://www.dresslily.com/m-article-id-80.htm Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index. We are always happy to assist you.
Bought a dress. It took a while to arrive in Ireland but that was OK. When it arrived it was poor quality and too small. It didn't come with details about returns. I tried to find a way online to return it. I managed to send them a message somehow but have had no response. Very disappointed!
dresslily 回复2022-07-09
Dear Customer,
We are sorry to hear that you are not satisfied with your order.
We will always do our best to meet the customers needs.
Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index and write the subject as "complaint from Trustpilot.com".
We are awaiting your reply.
Best Regards
dresslily Customer Service
First time using dresslily dress came today quite a quick delivery dress fits perfectly will definitely use again
dresslily 回复2022-07-06
Hi,there，thanks for your supporting and interesting.
Hope we will have more and more cooperation in the future.
Please rest assured，we always do our best to help our customers and we work very hard to satisfy our customers.
May I suggest you take a look at these links?
Grab our best sales here: http://www.dresslily.com/clearance.html
Now enjoy 16% （code：DLCC16）off for your next purchase on dresslily.com!
I have filled my cart twice and gone through the payment process only for the order to be cancelled. For some reason it wont register at their end that I have gone through this process. Luckily no payments have actually been taken but still! Very infuriating and Im disappointed as the reviews are really good and Im so picky about who I use online.
dresslily 回复2022-06-29
Hi,there,we wish to apologize for any inconvenience.
For the issue you refer to,we will email you details to solve the issue together.
Please kindly let me know the result once you check it via the ticket , We will provide the best solution for it .
Thank you for your understanding.
I ordered on 20 June, I tracked my package and every day the information was accurate. I received my package today, 27 June which was well within the estimated delivery timeframe. The clothes are a nice sort of lycra feel with plenty of stretch. I ordered one size up from what I would normally order but I should have ordered my usual size as they are a little big and have plenty of give but as I want them for my holiday soon I won't return them, they look absolutely fine. I will definitely be ordering more clothes from here.
dresslily 回复2022-06-28
Hi,there，thanks for your supporting and interesting.
Hope we will have more and more cooperation in the future.
Please rest assured，we always do our best to help our customers and we work very hard to satisfy our customers.
May I suggest you take a look at these links?
Grab our best sales here: http://www.dresslily.com/clearance.html
Now enjoy 16% （code：DLCC16）off for your next purchase on dresslily.com!
It was once, but it is excellent, the product is great and as expected, the delivery is excellent and better than expected, the prices are great.
dresslily 回复2022-06-26
Hi,there，thanks for your supporting and interesting.
Hope we will have more and more cooperation in the future.
Please rest assured，we always do our best to help our customers and we work very hard to satisfy our customers.
May I suggest you take a look at these links?
Grab our best sales here: http://www.dresslily.com/clearance.html
Now enjoy 16% （code：DLCC16）off for your next purchase on dresslily.com!
I ordered two bathing suits and received them in a timely manner, both were to the right size. very pleased with my order and will order again.
dresslily 回复2022-06-17
"Hi,there，thanks for your supporting and interesting.
Hope we will have more and more cooperation in the future.
Please rest assured，we always do our best to help our customers and we work very hard to satisfy our customers.
May I suggest you take a look at these links?
Grab our best sales here: http://www.dresslily.com/clearance.html
Now enjoy 16% （code：DLCC16）off for your next purchase on dresslily.com!"
I will admit I to was concerned with my order from Dressliy as well. But I did catch their shipping statement as clearly stated; "allow up to 30 days".
I did, the back end follow thru UPS fell short on the US side. But my full order arrived just fine.
I give Dressliy 3 stars, and will order again. However;
I'm keeping this order small yet as well. Not necessarily from Dressliy end. But a bit of a shortcoming within the meshing of algorythms of on line orders is all.
So what, they came thru for me and I'm looking forward to ordering more of their clothing...
dresslily 回复2022-06-08
Hi,there,Thank you for your review. It is international shipping as you know, You may review our terms and conditions here for more information: https://www.dresslily.com/m-article-id-39.htm , For your order number LLP1601111123451331 .i can not find it .Could you tell me your payment ID and payment time ? We will check it for you . Please feel free to contact us here: https://www.dresslily.com/m-article-id-12.htm
I had no issues when it came to dresslily. Their sizing was easy to understand. The dress I ordered fit perfectly with surprisingly no issues at all. I was worried at first that it wasnt going to be good quality when looking at the site but in person it was comfortable and fit like a glove.
dresslily 回复2022-06-07
Hi,there，thanks for your supporting and interesting.
Hope we will have more and more cooperation in the future.
Please rest assured，we always do our best to help our customers and we work very hard to satisfy our customers.
May I suggest you take a look at these links?
Grab our best sales here: http://www.dresslily.com/clearance.html
Now enjoy 10% （code：DLAA10）off for your next purchase on dresslily.com!
Lovely designs that I just can't find in the UK, spot on sizing. Of course takes a while to get here because it is not in the UK, but it got here well within the estimated arrival time. Thanks ever so much!
dresslily 回复2022-05-19
Hi,there，thanks for your supporting and interesting.
Hope we will have more and more cooperation in the future.
Please rest assured，we always do our best to help our customers and we work very hard to satisfy our customers.
May I suggest you take a look at these links?
Grab our best sales here: http://www.dresslily.com/clearance.html
Now enjoy 10% （code：DLAA10）off for your next purchase on dresslily.com!
They won't let you return your clothes and will only refund you half your payment
dresslily 回复2022-05-15
Dear Customer,
We are sorry to hear that you are not satisfied with your order.
We will always do our best to meet the customers needs.
Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index and write the subject as "complaint from Trustpilot.com".
We are awaiting your reply.
Best Regards
dresslily Customer Service
This company is rubbish! They don’t know where is my parcel and they lying! Do not order from them !!
dresslily 回复2022-04-13
Dear customer ,
Thank you for contacting us.
We are sorry to hear you haven't received your items yet. However according to the shipping website the package has been delivered.
Please check this link https://t.17track.net/zh-cn#nums=ZYEX2030402272YY
Please kindly contact the Royal Mail to check it firstly . (TEL：03456000606/03457740740)
Please kindly let me know the result once you check it via the ticket , We will provide the best solution for it .
Thank you for your understanding.
Best regards,
dresslily Customer Service
http://www.dresslily.com/
I ordered 2 dresses on 1/29/22 and they made it to Alaska on 2/9/22. I had paid for expedited shipping and that was the expected delivery date. I figured "okay. Shipping delays. It will be fine." But now it is 34 days later and I have talked to FedEx customer service and DressLily customer service. FedEx is at least attempting to be helpful but DressLily has to file any reimbursement requests since they are the shipper. DressLily offered me a third of the order price and said I wasn't entitled to anything because I didn't purchase the insurance. I told them to keep it because I already had the worst experience of my life and would never order from them again. NEVER DEAL WITH THESE PEOPLE!!!
EDIT: They finally offered me a full refund so I added 1 star. I am still disappointed that I had to kick up such a fuss to get it though. I can't in good conscious give them more than 2 stars.
dresslily 回复2022-03-16
Dear Customer,
We are sorry to hear that you are not satisfied with your order.
We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: https://www.dresslily.com/m-article-id-39.htm
For more information about our shipping and insurance policy, please refer to our terms and conditions here: https://www.dresslily.com/m-article-id-36.htm
We at dresslily can be contacted 24/7 via our Support Center and Live Chat. We also have a phone line available that is open during our office hours.
Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index and write the subject as "complaint from Trustpilot.com".
Best Regards
dresslily Customer Service
