Dresslily offers a wide range of fashion products including matching couple outfits, women's dresses, tankinis, and men's shirts. The brand emphasizes a diverse product mix catering to vacation, beach, bohemian, casual, and themed outfits, often featuring floral, tropical, and ethnic prints. Dresslily provides a platform where customers can earn D-points through check-ins and enjoy various promotions and discounts; subscription is free. The website highlights a user-friendly shopping experience with secure checkout and fraud detection, supported by cookie policies to enhance user experience. https://www.dresslily.com/
Ok so we can all agree the stuff is not top quality stuff, I mean I guessed as much when I ordered, i ordered 3 dresses, one is very nice, one is lovely but has a strange fit around the neck (nothing that can’t be fixed easily) and an other was pretty rubbish BUT the after sales were BRILLIANT, very quick reply, full refund. Fabulous. So if you want cheap dresses with a 50/50 chance of being slightly disappointed go right ahead, if you want high quality maybe shop elsewhere.
The dresses are decent quality for the price. I had one come in that didn't fit right and they immediately refunded the cost. The dresses are not extremely high quality but for the price I was very satisfied with what I got.
Normally I don’t have a problem with Dresslily and all of the products I have received from them have been beautiful and exactly what I assumed they’d be for their price, so I’m mostly giving them the benefit of the doubt for this.
I ordered three dresses I’d been debating over getting for the past year, totaled around $75. They never arrived at my apartment, it said delivered but no one in the community has seen them nor have my landlords, this part isn’t Dresslily’s fault by any means, totally a shipping problem. That being said, I contacted Dresslily to see if they could give me a refund on my dresses. They have yet to respond to me so I kind of doubt they’ll refund me. It’s only been a week or two so I’m hoping that they somehow turn up at my place or that I get my money back.
TLDR; Order from them for sure! Their dresses and swimsuits are great. Just be prepared to potentially not get your order and not get too attached.
dresslily 回复2021-06-02
"Dear Cecil,
We are sorry to hear that you haven't received your order.
In this case, the package was shipped to the correct address as provided by you during the checkout and we shipped it to you in good faith.
Please refer to our terms and conditions here: https://www.dresslily.com/m-article-id-36.htm
Please check your dresslily account (My Ticket) and reply to the message we have sent to you regarding your particular case.
Best Regards
dresslily Customer Service "
Dresslily is one of my favourite clothing websites. I've bought quite a few dresses off there website and they're all so beautiful. I also love how you guys sell edgy and gothic clothes too. I follow dress lily on Instagram and they advised this really cute pink velvet dress and I really wanted it so I went to the website and I was really sad because I couldn't find it so I thought id ask customer service for some help :). The got back to me very quickly and sent me the link to the dress and the person that helped me was so nice they literally made my day. I would highly recommend this website to anyone :)
They sent me 18 items of which 17 were garbage. Really low quality and weird sizes. Then I wanted a refund. They said that I should send them the packages and they would refund me the delivery cost afterwards.
So I trusted them. Then they refunded me only a part of what they should have. They literally stole money from me for no reason!
I absolutely advice against buying here!
dresslily 回复2021-04-27
"Dear Mark,
We are sorry to hear that you are not satisfied with your order.
We kindly ask that customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Please kindly review our warranty policy here:https://www.dresslily.com/m-article-id-80.htm
We have already refunded the full price you actually paid for your items and the full return postage to you. You can check your refund.
Best Regards
dresslily Customer Service"
Currently dealing with the return department. I decided to try swimsuits from this company and when I received them they didn't fit correctly. I ordered the correct size it just fits weird and I have a big chest so I was spilling out but I shouldn't have to explain that to them. I was told I could keep them and they would refund 20% or I could send it back for a refund added to the wallet on Dresslily. I want my $75 back I don't want a credit. this is the response I received about their return policy. Our warranty does not apply to the following product categories: swimwear, lingerie, earrings, and clearance items, any discounted items and Virus Prevention items. All of their items on the site are discounted... so they would all be ineligible to be returned for a refund. this is super frustrating and I will not be using them again. I may have purchased in the future stuff that I know will fit me but I am angry that they are holding my $75 hostage.
dresslily 回复2021-04-21
"Dear Courtney ,
We are sorry to hear that you are not satisfied with your order.
We kindly ask that customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
Please kindly review our warranty policy here:https://www.dresslily.com/m-article-id-80.htm
Please note that we can also refund to the original payment account you used for your purchase.
Please check your account and reply to the message we have sent to you regarding your particular case.
Best Regards
dresslily Customer Service"
Ordered two dresses, received two of each and was charged twice. They will NOT refund me. They think I'm lying or something AND they want a copy of my bank statement to prove charges. DO NOT order from here, they are not legit.
dresslily 回复2021-04-10
Dear Erin ,
Thank you for notifying us of your complaint.
Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product，we can easily arrange an exchange or a refund for you.
If you have received duplicated items, you can return to us for refund.
Please kindly review our warranty policy here: https://www.dresslily.com/m-article-id-80.htm
Could you please send us your order number?
We will try our best to solve you issue.
We are looking forward to hearing from you.
Best Regards
dresslily Customer Service
Very bad quality and false advertisement. Products are not true to the sizing chart from the website and there's being lied about the fabric. Website says polyester, cotton, but product was 100% polyester. Customer service does not respond well to it and now I have to pay for my returnlabel due to their false advertisement!! I am mad and will NEVER buy here again, neither should you.
dresslily 回复2021-03-14
"Dear Customer,
We are sorry to hear that you are not satisfied with your order.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Please kindly review our warranty policy here:https://www.dresslily.com/m-article-id-80.htm
Please check your account and reply to the message we have sent to you regarding your particular case.
Best Regards
dresslily Customer Service"
If there was an option to give dresslily a zero I would. Back in October I ordered a few tops and they sent it to the wrong address. It was returned to them I've been calling and calling finally they told me the products were returned and I said I wanted a full refund or to have them send it to my address. I got an email saying they will not refund or send my tops. I advised that this was so unprofessional and that it was wrong since they have my tops and I paid and got nothing. I will NEVER shop dresslily again. If they have any decency they will refund me or send my products. Order #LB2011081303167402
dresslily 回复2021-03-09
"Dear Rosalia ,
Thank you for your review.
We apologize for this delivery issue.
The package might be returned due to the incorrect shipping address or being unclaimed at the destination.
Please refer to our terms and conditions about shipping here for more details:https://www.dresslily.com/m-article-id-36.htm
Please check your dresslily account (My Ticket) and reply to the message we have sent to you regarding your particular case.
Awaiting for your reply.
Best Regards
dresslily Customer Service"
We bought 4 garments from dresslily end of jan they were delivered and they were so bad threads everywhere material so thin you could see through it material coming apart so so bad. We immediately contacted complied with support needing pics etc and they accepted we could return. This is where things got ridiculously bad as they demanded I pay to send back to a Spanish depot even though we bought and received the items from the uk. So after a month no resolution the depot refused to pay duty and I now find the items have been requested to be returned. Utterly useless do not expect even reasonable quality and forget their promise to refund if there is a problem.
dresslily 回复2021-03-09
"Dear Karl ,
We are sorry to hear that you are not satisfied with your order.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
When we receive the returned package, we will process the refund for you.
Please kindly review our warranty policy here:https://www.dresslily.com/m-article-id-80.htm
Please check your account and reply to the message we have sent to you regarding your particular case.
Best Regards
dresslily Customer Service"
03-04-21 UPDATE I originally gave them two stars due to their return policy, but I am upgrading to four stars because the customer support I received was actually very good. In the end, they are going to credit the full amount to my original payment source, after I pushed them a little. To be very fair, they responded quickly and always with the utmost courtesy and professionalism. I am satisfied with Dresslily overall and the quality of the dress I purchased was actually really good. I would order from them again but only if I am sure about the sizing. Take your measurements before ordering, don't assume your usual size will work!
dresslily 回复2021-03-02
"Dear MouseSC,
We are sorry to hear that you are not satisfied with your order.
We kindly ask that customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
Please note that we can also refund to your original payment account if you want.
Please kindly review our warranty policy here:https://www.dresslily.com/m-article-id-80.htm
Please check your account and reply to the message we have sent to you regarding your particular case.
Best Regards
dresslily Customer Service"
Never buy from Dresslily.
I learnt my lesson the hard way.
I purchased 2 dresses over 2 weeks ago as I need them for this Tuesday, the delivery details said it'll arrive in 3-5 working days. Brilliant, I thought.
Well, I contacted them today asking where the dresses were.
Not only was I met with rudeness and them acting like they don't care. They spoke to me like I was an idiot and that I should've read it proper as it said 7-12 days. If that were the case, I wouldn't have purchased them as its too much of a close call, as I know delays can happen.
After over 2 hours of trying to sort it out and find out what's going in, I stated I won't be ordering from them again as the service is absolutely terribly. As an apology they offered me 10% off my next order.
dresslily 回复2021-02-23
"Dear Emzo,
We are sorry to hear that you haven't received your order yet.
We at ZAFUL offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: http://www.zaful.com/terms-of-use/
Please check your account and reply to the message we have sent to you regarding your particular case.
Best Regards
ZAFUL Customer Service
I ordered 5 items. No complaints except one item had a few problems with the seams. Also, I'm in the US and it was during the pandemic but be prepared for about a month wait for your order. I was scared because they used Yun Express which has sketchy reviews but the tracking was actually pretty good. Quality of clothes were good and the sizes were pretty accurate.
dresslily 回复2021-02-08
"Dear Jess,
Thank you for your message.
We are sorry things have taken longer than expected.
Because it is international logistics, the transportation time will be longer.
The delivery time may also be affected by extenuating circumstances such as extreme weather conditions, national holidays and peak delivery seasons.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
If you have any further queries, please contact us via our Support Center：
https://support.dresslily.com/ticket/ticket/index and we will get back to you within 24 hours.
Best Regards
dresslily Customer Service"
Im very disappointed and dissatisfied with dresslily s customer service. I would not recommend them to anyone. The way you have to return your merchandise for a bigger size is coatic. First of all you have to pay the postage to return the item. In order to return the item you have to download the RMA and print that off. Customer service sucks. Overall I had a real bad experience with them. Do not order from them you are sure to get the wrong size.
Sincerely a dissatisfied and disappointed customer Carole baker
dresslily 回复2021-01-26
"Dear Carole ,
We are sorry to hear that you are not satisfied with your order.
We kindly ask that customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product，we can easily arrange an exchange or a refund for you.
Please kindly review our warranty policy here:https://www.dresslily.com/m-article-id-80.htm
Please check your account and reply to the message we have sent to you regarding your particular case.
We are always happy to assist you.
Best Regards
dresslily Customer Service"
I ordered 3 dresses in November. They never arrived, and they were supposedly sent to an address that was "linked to my PayPal account" (it was not; it was actually the engineering building on the campus near my apartment). I tried to fix the address but it was too late. When I reached out to customer service, they sent me in a circle, where I had to then reach out to OnTrac who told me to reach out to ELogistics who told me to reach back out to DressLily. I was also told by customer service that the address mishap was my fault. No one could ever find my order, including people in the engineering building, the UPS stores, police stations, etc, and for this headache I feel I was grossly undercompensated. I was offered a 33% refund off my $60 order. I did not accept, and he gradually increased it until it was 60% "but again this is special treatment." I feel that I have been disrespected and that my case has not been treated honestly. I also have not received this refund yet, and I imagine they will consider this case closed once I accept it. I have decided to give up and accept their offer.
If you order from them, buy 1 item first by itself to ensure that the order comes.
dresslily 回复2021-01-20
Dear Jennifer,
We are sorry to hear that you haven't received your order yet.
We at ZAFUL offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: http://www.zaful.com/terms-of-use/
We have checked that we have already refunded to your payment account. You can check the refund later.
Best Regards
ZAFUL Customer Service
I found that my shopping experience was way out of this world.. the selections were enormous !the quality of the clothing were made well put together as far as craftsmanship. I will continue my shopping here as well as refer my experience with future customers of the great quality and selections that Dresslily puts forth.. Dressily is by far the best clothing store online.. thank you for letting me be a satisfied customer!!
I ordered a dress and their locater inserted the wrong address. I didn't notice until a few seconds after the order went through. I changed it immediately and this was BEFORE the package shipped. Now that is my bad and my fault. But the order was sent to the wrong address. However, I contacted them and they wanted me to ask the person at the wrong address about the package. Something that I hesitantly did since we are in a pandemic. Luckily, my neighbor was nice and did tell me they never received it, despite USPS claiming to have delivered it. I contacted USPS and they sent an email saying the package was essentially lost. I kept dresslily up to date on these developments and each reply from them was curt and rude. I felt like I was basically treated like a criminal trying to steal from them. Or that is was some big drag to put up with me. That or they really don't care about their customers and just copy/paste replies to their tickets. The last message from them I read was especially rude. I just wanted what I paid for. Other COMPETENT online stores have policies and refunds for issues such as these. Judging by the other reviews, they clearly have no idea what to do when something goes wrong and it looks like it goes wrong a lot. I only ordered one other thing from them and I will never order from them again. There are other dress stores that will be less of a headache.
If you order directly from "Dresslily.com" you need to be aware that any return shipping will be on you… We consulted their size chart but found the purchased items were too large. I did eventually get my money back from Dresslily, but the hassle of their return process and the cost of return shipping almost made it not worth returning the order. I have never dealt with a company that had a worst return process. I sent another order for tops in a smaller size for my daughter-in-law as she is happy with the quality of their products, and probably would order again. But just be aware Dresslily needs to work on the return process. Returns are not easy and costly.
dresslily 回复2021-01-13
"Dear Linda,
We are sorry to hear that you are not satisfied with your order.
We kindly ask that customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product，we can easily arrange an exchange or a refund for you.
Please kindly review our warranty policy here:https://www.dresslily.com/m-article-id-80.htm
We have checked that we have refunded for one order, we have sent a ticket to you to refund for the other one. Please check your account and reply to the message we have sent to you regarding your particular case.
We are always happy to assist you.
Best Regards
dresslily Customer Service"
Nice comfy tops, cheap material though, happy overall
I have seen Dresslily on Facebook a lot and their clothes look good, comfy, reasonably priced. So I decided why not. I saw a discount code on Facebook and ordered 4 items : 3 tops and a coat.
From ordering, delivery took around 10 days which is very reasonable considering the goods come from abroad.
The material isn't quite the same as the pictures. Thin, nylon type materials mixed with wool/cotton type material. They aren't bad quality at all, but did have a slightly cheaper feel to them rather than the great look they had online.
Out of the 4 items, 3 fit really well. The coat however was too small. I ordered a size up as its a coat so I'd be wearing it over clothes - couldn't get my arm in the sleeve it was VERY small. I contacted Dresslily who were very quick to reply, offered me a couple of options for refund/return/online wallet topped up. It was all sorted in a couple of hours over email. Great response time.
The 3 tops that do fit, I do love them. They are comfortable and I've had compliments from friends on how they look.
Overall im very happy. And I will order again.
bought a coat, arrived damaged and cost me £12 to return to Spain!
refunded for the coat but not shipping!!
disgusting company
dresslily 回复2021-01-06
"Dear andy,
Thank you for notifying us of your complaint.
We are so sorry to hear that you have been experiencing some issues.
Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product，we can easily arrange an exchange or a refund for you.
Please kindly review our warranty policy here: https://www.dresslily.com/m-article-id-80.htm
Could you please send us your order number?
We will try our best to solve you issue.
We are looking forward to hearing from you.
Best Regards
dresslily Customer Service
