Dresslily offers a wide range of fashion products including matching couple outfits, women's dresses, tankinis, and men's shirts. The brand emphasizes a diverse product mix catering to vacation, beach, bohemian, casual, and themed outfits, often featuring floral, tropical, and ethnic prints. Dresslily provides a platform where customers can earn D-points through check-ins and enjoy various promotions and discounts; subscription is free. The website highlights a user-friendly shopping experience with secure checkout and fraud detection, supported by cookie policies to enhance user experience. https://www.dresslily.com/
I originally gave only 1 star, as I could not get dresslily to pay for return postage for items that didn't fit properly. It has been several months, and I recently was emailed by dresslily that they wanted to do better, and offered to refund the price of my purchase, and suggested that I donate the items. While I very much appreciate the refund, I hope that dresslily will reconsider their return policy so that people like myself would be willing to take a chance and order from them again.
dresslily 回复2020-12-31
Dear Judith,
We are sorry to hear that you are not satisfied with your order.
We are aware that we need to improve on some aspects.
We will submit this problem to our related department and improve it in the future.
Kindly understand that we are more than willing to assist any of our loyal customers.
We always reflect on the vital feedback that customers provide us in order to improve our shopping experience in the future.
Please kindly review our warranty policy here:https://www.dresslily.com/m-article-id-80.htm
Best Regards
dresslily Customer Service"
Be warned. If you ask for a refund because you've changed your mind, you will not receive your money or a product easily! Paypal cant do anything about it. Contacting dresslily is a bit of a pain with all the automated messages. I suggest calling them. That is eventually what worked for me.
dresslily 回复2020-12-29
"Dear Sietske ,
Thank you for your review.
We have checked that your order has been cancelled, we have refunded to your wallet as store credit.
If you want to get refund in your payment account, we can also transfer to your payment account.
Awaiting for your reply.
Best Regards
dresslily Customer Service"
Poor quality, sizes come up small, returns for the UK is to SPAIN!!!
Trying to return as to small and now have to pay to post to SPAIN!! no where on their website does it say you have to return to a different country! Then they want to refund me in store credit!! I dont want this stuff and I now have to pay out for postage to a different country! Its a bloody scam and shouldn't be allowed by trading standards!!
dresslily 回复2020-12-29
"Dear Fay,
We are sorry to hear that you are not satisfied with your order.
We kindly ask that customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Please kindly review our warranty policy here:https://www.dresslily.com/m-article-id-80.htm
If you don't want the refund in the store credit, we can also refund to your original payment account.
Please check your account and reply to the message we have sent to you regarding your particular case.
Best Regards
dresslily Customer Service"
I was a bit scared reding the reviews here, but when the items arrived they were just fine.
They did not take longer than they said they would - and this was also during covid lockdown Christmas, which is chaos with delivery services, and yet items arrived as planned.
The quality looks great tbh - i ordered a pair of leggings a dress and some sweaters, I do not see anything that I would not find in a clothes shop. They are really soft and elastic and just as I was expecting them to be.
They are as in the pictures and looked great on me as well. The sizes were correct as well.
Not sure If I am to expect tolls bills - I know this happens sometimes when I order from China, I read here some people got a bill, that would be a shame if true,
Dresslilly should really incorporate that into the price - they have cool clothes which is rare to find online, and a really easy to use website which makes it very easy to shop-
i am sure people would not mind paying for it, and receiving an extra bill as an online customer makes the company just seem very sketchy. There is really no reason, you can have a great business if you make people trust the site.
Truly wonderful products.
I did not receive any problems in my order, so i am not rating customer service since I have no experience with it yet, but overall I am planning to shop from there again
Quality is a joke, I returned items to CA, on 12/2, tracking # said it reached CA 12/9 and mysteriously wasn’t delivered...so I have been sending customer svc emails about it and I get the run around (what’s the tracking no#? There are delays, etc) plus paying shipping cost, this was a pointless purchase. Avoid like the 2020 plague!!!!!
dresslily 回复2020-12-19
"Dear Andrea,
We are sorry to hear that you are not satisfied with your order.
We kindly ask that customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Please kindly review our warranty policy here:https://www.dresslily.com/m-article-id-80.htm
If you have returned the item, when we receive it, we will process the refund for you.
Could you please send us the order number?
We will check it for you.
We are always happy to assist you.
Best Regards
dresslily Customer Service"
Stay away from this company! Cheap goods, horrid return policy, which they don't actually honor. Bad!!!…
The first men's shirt ordered was too small. This was a gag gift so we didn't mind that the quality was
pretty awful- cheap, thin material, weird sizing. Because we needed it sooner, I went ahead and ordered a size larger. Didn't fit. The customer service agent told me I could return them both in one package, with two different return ticket #'s. I received a note regarding one of the shirts, indicating that they had received the return and applied store credit to my "wallet." I still, after many many communications back and forth, have not received credit for the second item. In this case, they're telling me that the package hasn't arrived. This can't be true since I was notified in the first ticket that the package HAS arrived. I am now just getting the runaround- it seems that they can't check with each other about this. So, I am out $23.99 plus the cost of shipping.
dresslily 回复2020-12-10
Dear Customer,
We are sorry to hear that you are not satisfied with your order.
We kindly ask that customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Please kindly review our warranty policy here:https://www.dresslily.com/m-article-id-80.htm
We will refund for the other item, please check your refund later.
Please check your account and reply to the message we have sent to you regarding your particular case.
Best Regards
dresslily Customer Service"
**Final Update**: It took far longer than I expected to get my clothes, but the order is intact & I’m very happy with the outfits I’d chosen. All the leggings fit true to measurement. I chose my items according to my measurements regardless of stated size & I have no regrets about that. Everything fits and I won’t be sending anything back.
All the clothes came in cute, individual little plastic sleeves. Not sure what to do with all these now, but that’s not a complaint. ^.^ Velvet piece I bought was nice quality velvet & unlined. Most of the clothes are thin, but I see that as a benefit as I’m prone to layering up for outside work. The lace on most pieces are amazing quality! Real, authentic, thick, cotton lace. So lovely & durable. It’s too early to know how the clothes will weather in the wash. All together, the biggest hassle was the stress of actually getting my order into my hands. I’m still going to think twice about if it was worth it & whether I’ll purchase from this vendor in the future. (Rating Amended from 1⭐️ to 3⭐️⭐️⭐️)
*****
*Update* It’s been days & the tracking information has yet to be updated. Tomorrow is Friday & that means 2 weeks since I made my order & they charged my card with no way of knowing if/when I’ll actually get my order. Until I have that package in hand & see that it’s not full of torn dresses & goat blood I will continue being very very loud about this issue.
*****
I complied with the directions, my card was charged & is pending, meanwhile this company is telling me to take my money back & refused me service. I just lost 40lbs over this quarantine period; it’s getting cold here & I have no clothes to take me through winter & spring. I had a crush on their cute dresses, tshirts, & leggings; hate this site now. If this how you treat ppl trying to spend hundreds of dollars in a new wardrobe best shop elsewhere! Now I’m concerned they’ll scam me with the information I provided attempting to secure my clothing. Lost a customer hoping to be a loyal patron.
dresslily 回复2020-12-03
Dear Tamara ,
Thank you for notifying us of your complaint.
We have received your payment .
I have checked the stock availability and I'm pleased to inform you that the items you have ordered are in stock and are now ready for shipping.
Once your order has been shipped out we will send you a confirmation email.
We kindly ask that you could wait a little more for the shipping information.
Best Regards
dresslily Customer Service
Products are cheap so low quality is expected. The returns process is dreadful. I was aware that I would be expected to pay for delivery back but I had no idea the closest warehouse was in Spain and would cost £47 to return. Thankfully my refund will be more than that but it makes no sense. My delivery costs were low so they obviously have a cheaper way of sending. Clearly Dresslily don't care about this part of the shopping process for consumers. If my package doesn't get to them and I don't get my full refund I will be extremely angry. And I certainly won't be using them again.
dresslily 回复2020-12-03
Dear Faye ,
Thank you for notifying us of your complaint.
We are so sorry to hear that you have been experiencing some issues.
Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product，we can easily arrange an exchange or a refund for you.
Please kindly review our warranty policy here: https://www.dresslily.com/m-article-id-80.htm
Could you please send us your order number?
We will try our best to solve you issue.
We are looking forward to hearing from you.
Best Regards
dresslily Customer Service
Didn't have option of zero stars. My item came and was nothing like the photo on website. Colours completely different. Wrote to ask to return and get money back which was accepted but I have to pay the return fee to US from UK. The item was only $16 and expect the return postage would have been the same. Now at a loss of $16 and with an item I don't want. Terrible customer service. You should have a free returns policy for items where they are not what they seem in the photos!!!
dresslily 回复2020-11-28
Dear Laura ,
Thank you for notifying us of your complaint.
We are so sorry to hear that you have been experiencing some issues.
Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product，we can easily arrange an exchange or a refund for you.
Please kindly review our warranty policy here: https://www.dresslily.com/m-article-id-80.htm
Please check your account and reply to the message we have sent to you regarding your particular case.
We are looking forward to hearing from you.
Best Regards
dresslily Customer Service
I bought 2 dresses off dresslilly at the beginning of November I just received them yesterday, firstly I was kept waiting a bit longer than expected but didn't mind as customer care were quick enough to respond and I waited a few more days and was excited to try on my new dresses 🙈😫how wrong was i🤨a red one was fine it's ok quality but the pink one was a joke I actually laughed when I opened it up it was pictured as a off shoulder vintage dress,fitted at the top and flared out with a white bow around the waist, I received a pink lycra material with very thin straps,flimsy material that genuinely did not look like the pretty dress they have advertised. I complained to customer service and got a reply saying sorry and as a gesture of good will I didn't have to send the dress back and I would receive store credit,when I replied thanks they replied back saying I had to send the dress back to hongkong at my own expense and when the supplier received the dress then they would give me my money back, UPDATE Bess from customer care replied to me in a very polite professional understanding way and dealt with my complaint promptly, my money was sent back to my account and I received a coupon for dresslilly and I did not have to send the dress back to Hongkong. Thank you Bess
dresslily 回复2020-11-25
"Dear cath,
Thank you for notifying us of your complaint.
We are so sorry to hear that you have been experiencing some issues.
Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item or the wrong product，we can easily arrange an exchange or a refund for you.
Please kindly review our warranty policy here: https://www.dresslily.com/m-article-id-80.htm
Could you please send us your order number?
We will try our best to solve you issue.
We are looking forward to hearing from you.
Best Regards
dresslily Customer Service
Ordered and delivered with in two weeks.... was bit worried after reviews.... sizes are slightly small but nothing major. Quality is what you pay for. Buy a cheap dress get a cheap dress... I was surprisingly impressed
I placed an order on 7th October 2020 which cost a over £50 for 3 items, it is now the 13th November and I still haven't received the items, I emailed them more than a week ago to raise a query on the order but didn't receive any reply so I logged onto the site to raise another one today and see they have answered my first query but not emailed me so I didn't know they had replied, they have said that the goods were returned to the supplier due to an incorrect delivery address however the address is my correct address??? including the postcode!! They then asked for a small fee (not quoted) to re-arrange delivery however stated: 'NOTE: Please reply us within 3 days. Otherwise, the parcel will be abandoned or returned by shipping agent. In this case, we will not be liable.' however I didn't see this as they never emailed the reply so I only saw this when I logged into the website to complain again today. Very poor and I wouldn't recommend, I think I've been scammed.
dresslily 回复2020-11-14
"Dear Julie ,
Thank you for your review.
The package might be returned due to the incorrect shipping address or being unclaimed at the destination.
For more details on shipping , please click here: https://www.dresslily.com/m-article-id-39.htm
We have provided you with a solution via ticket.
Please check your dresslily account (My Ticket) and reply to the message we have sent to you regarding your particular case.
Awaiting for your reply.
Best Regards
dresslily Customer Service"
They won't pay for return shipping. The quality is very low. Definitely a scam! I used the size chart and measured myself. I ordered what should have been the correct size according to their chart, but the clothes were way too big. If they are going to put the wrong sizes on their chart, they need to pay for return shipping. It is their mistake, not the customer's.
There is also a scam review in this section that has a number for "Dresslily". Don't call it. I did and I wound up with hundreds of dollars of fraudulent purchases made with both my Paypal and my credit card. I flagged the reviews, so hopefully they are taken down.
Edit: Now they are replying to tell me I messed up and to check the size chart. I mentioned that is what I did. They obviously don’t actually read these reviews. They are just using their automatic replies and not customizing them at all.
dresslily 回复2020-11-12
Dear Rachael,
We are sorry to hear that you are not satisfied with your order.
We kindly ask that customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
Please kindly review our warranty policy here:https://www.dresslily.com/m-article-id-80.htm
Please check your dresslily account (My Ticket) and reply to the message we have sent to you regarding your particular case.
Best Regards
We are always happy to assist you.
Best Regards
dresslily Customer Service"
I purchased an item for my girlfriend which was not winter-ready nor the correct size as listed. When I returned the item in question, the money was not refunded. Dresslily has a points system whereby they provide an instore credit. This instore credit is $.02 per point. The points are equal to the cost of the item. So, for an item costing $41, one would receive less than $1 in an instore credit. This can only be used for 20% of the cost of your next order. One can only begin to use these once receiving 50 points. This was the only option for a return. I would not purchase from this company, as they will also not accept returns for sizes being inaccurate.
dresslily 回复2020-11-12
Dear Soren ,
We are sorry to hear that you are not satisfied with your order.
We kindly ask that customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Please kindly review our warranty policy here:https://www.dresslily.com/m-article-id-80.htm
We have already refunded to your dresslily wallet.
If you want to get refund to your payment account, we can also transfer it for you.
We are always happy to assist you.
Best Regards
dresslily Customer Service"
Bought 2 womens shirts, 1 mens jogger pants, and a mens hoodie. I used the measurements chart instead of going by size and this resulted in perfect sizing for everything. Using the measurements chart is a MUST along with checking reviews about fabric feel! I only didn't like one shirt, it was made of bathing suit material instead of being a real shirt, but am keeping it, as it matches the pants I bought. Otherwise was very happy with everything else. I like that you are allowed to stack coupons, and that there are all sorts of sales going on at all different times
terrible company. ordered a halloween outfit Oct 19th... it is Nov 4th and still not here.....
dresslily 回复2020-11-07
Dear Shelly,
We are sorry to hear that you haven't received your order yet.
We at dresslily offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: https://www.dresslily.com/m-article-id-39.htm.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: https://www.dresslily.com/m-article-id-36.htm
Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index and write the subject as "complaint from Trustpilot.com".
Best Regards
dresslily Customer Service
This shop is good until you have problem with order . They charge me twice plus gave me wrong size . Had to fight tooth ad nail to get my order fixed through PayPal . I’m still waiting to see if refund me....Now they finally replied . I refused item because they over charged me and now there saying the address on package is there warehouse but will not be shipped back to them .??? Dose not make sense that’s label they provided when shipping item ..
dresslily 回复2020-10-28
Dear Andrea,
Thank you for notifying us of your complaint.
We are so sorry to hear that you have been experiencing some issues.
We have checked that you have purchased 2 units for the same time.
Customers can contact us within 30 days of receiving the item. If you have received the wrong size ，we can easily arrange an exchange or a refund for you.
Please kindly review our warranty policy here: https://www.dresslily.com/m-article-id-80.htm
We have provided you with a solution via ticket.
Please check your dresslily account (My Ticket) and reply to the message we have sent to you regarding your particular case.
We are looking forward to hearing from you.
Best Regards
dresslily Customer Service
