Dresslily offers a wide range of fashion products including matching couple outfits, women's dresses, tankinis, and men's shirts. The brand emphasizes a diverse product mix catering to vacation, beach, bohemian, casual, and themed outfits, often featuring floral, tropical, and ethnic prints. Dresslily provides a platform where customers can earn D-points through check-ins and enjoy various promotions and discounts; subscription is free. The website highlights a user-friendly shopping experience with secure checkout and fraud detection, supported by cookie policies to enhance user experience. https://www.dresslily.com/
I was really worried after ordering a dress from here when I read the reviews online. However, my dress arrived within the time slot stated - it is good quality and looks the same as it did on the website. Just wanted to give hope to those in the same position as I was!
dresslily 回复2022-03-09
"Dear Tamara，
Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.
Check back at dresslily.com again soon for all our latest deals.
If you have any further queries, please contact us via our Support Center：https://support.dresslily.com/ticket/ticket/index and we will get back to you within 24 hours.
Best Regards
dresslily Customer Service"
I did not receive my order.
Tracking says "delivered" but I never got it, nor any information where it might be. Customer service could not help me on that matter.
dresslily 回复2022-03-06
Dear Vincent ,
We are sorry to hear that you haven't received your order.
In this case, the package was shipped to the correct address as provided by you during the checkout and we shipped it to you in good faith.
Unfortunately these kinds of losses are beyond our control.
Please refer to our terms and conditions here: https://www.dresslily.com/m-article-id-36.htm
Please check your dresslily account (My Ticket T22021500061) and reply to the message we have sent to you regarding your particular case.
Best Regards
dresslily Customer Service
Excellent store. You have to have a little patience before it gets to you, but the track&trace info was spot on. I ordered 3 dresses and they all fit perfectly. I got one dress a size bigger and I'm glad I did that, but the other two are perfect. I haven't got any contact with the customer service, but I didn't need to.
dresslily 回复2022-03-03
"Dear Customer ，
Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.
Check back at dresslily.com again soon for all our latest deals.
If you have any further queries, please contact us via our Support Center：https://support.dresslily.com/ticket/ticket/index and we will get back to you within 24 hours.
Many thanks,
Best Regards
dresslily Customer Service
USELESS AND PATHETIC
Nearly 8 weeks with no delivery and now trying to say I'm not owed a refund because I entered my address wrong. Absolute scam to avoid refunding with no delivery.
dresslily 回复2022-02-22
"Dear Customer,
We sincerely apologize for this delivery issue.
We always reflect on the vital feedback that customers provide us in order to improve our shopping experience in the future.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: https://www.dresslily.com/m-article-id-39.htm.
Please check your dresslily account (My Ticket)https://support.dresslily.com/ticket/ticket/index and reply to the message we have offered full refund to you regarding your particular case.
We are looking forward to assisting you.
Best Regards
dresslily Customer Service"
COMPLETE SCAM
No delivery and will do everything to avoid refunding, been waiting 7 weeks and despite no delivery or information they are still dodging sending a refund.
Absolute con artists!
dresslily 回复2022-02-20
Dear Customer,
We are sorry to hear that you haven't received your order yet.
We at dresslily offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: https://www.dresslily.com/m-article-id-39.htm.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: https://www.dresslily.com/m-article-id-36.htm
Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index and write the subject as "complaint from Trustpilot.com".
Best Regards
dresslily Customer Service
So as others have written. Delivery times are wrong…they will reply to this review with a link to their delivery terms which state a date for whichever country you choose, mine was 7-12 days after processing. In the order email once payment made they then change this delivery time frame to 15-25 days after processing so already false advertising. My order was made on November 11th and apparently shipped on the 15th but has still not arrived as it was returned to them for security reasons before it left the country according to their own tracking which they also lied to me about and said it was already out of the country. When you open a ticket like others have said they just tell you to wait even when it is way past the delivery time frame. Once I get close to the date to which I can’t make a claim back any more I will be opening a case with the bank as it looks like they also refuse refunds consistently.
Please see the copy and paste reply below as I said they would that does not answer any of the issues. I have tracked and sent reply’s via the ticket and they are not satisfactory
dresslily 回复2021-12-31
Dear Customer ,
Thank you for your review.
We apologize for this delivery issue.
There may be some delays between scanning events and the website' s updates. The tracking status will take a few days to be updated online by the shipper.
Your parcel has been shipped out and is on its way.You can track on https://www.1tracking.net/.
Please kindly log into dresslily account to view the tickets ( My tickets)we sent and reply to us.
Awaiting for your reply.
Best Regards
dresslily Customer Service
Won't be using this site again I ordered alot of things from here in one go and was emailed 1 month after order saying there were items missing. Was told I'd get refund but still waiting for some of the refund. Plus the items they said were missing in my size are still for sale on the website. The quality of the items are poor won't last long. My experience as a whole hasn't been a good one would give these 0 stars if I could
dresslily 回复2021-12-25
Dear Customer,
Thank you for notifying us of your complaint.
Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product，we can easily arrange an exchange or a refund for you.
Please kindly review our warranty policy here:https://www.dresslily.com/m-article-id-80.htm
We at dresslily can be contacted 24/7 via our Support Center and Live Chat. We also have a phone line available that is open during our office hours.
Please feel free to contact us here: https://www.dresslily.com/m-article-id-12.htm
Please kindly log into dresslily account to view the tickets ( My tickets)we sent and reply to us.
Best Regards
dresslily Customer Service
Ordered a Christmas dress on the 1st of December as it stated no more than 12 days for delivery but as you can see from the rest of the reviews it's a LIE! Still not arrived! Asked for a refund they said I have to wait until it arrives and send it back! Godknows when that will be looks like I will have to draw bunnies on it and wear it or Easter. Do not buy from this company
dresslily 回复2021-12-21
Dear Customer,
Thank you for your review. We apologize for this delivery issue.
There may be some delays between scanning events and the website's updates. The tracking status will take a few days to be updated online by the shipper.
Please feel free to contact us here: https://www.dresslily.com/m-article-id-12.htm Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index and write the subject as ""complaint from Trustpilot.com"".
Awaiting for your reply.
Best Regards
dresslily Customer Service
Terrible service! Ordered 4 dresses on 09.11.2021. Knew they were coming from abroad but offered a delivery date. Needed 2 dresses for Christmas events of which one has passed and one is tomorrow. No sign of my delivery. Raised a ticket with them direct to be told to wait for delivery between 01.12.2021 and 15.12.2021 only after many conversations telling me to wait longer etc. Then all tracking had stopped on my item. They acknowledged this when asked about it but told me to wait further and kept quoting shipping details. No empathy and constant referring back. Have asked numerous times to refund my order as it’s not arrived as advised and not as per their extension of delivery times. Now they have told me they’ve referred it to the logistics provider and I have to wait 5-7 days for a response which takes me past my second Christmas event one of the dresses was for. All I want is a refund. Very simple! I don’t have the items and definitely don’t want them now. I will not use dress lily again and will be recommending others don't. Terrible service and customer service!
dresslily 回复2021-12-17
"Dear Victoria,
We are sorry to hear that you haven't received your order yet.
We at dresslily offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: https://www.dresslily.com/m-article-id-39.htm.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: https://www.dresslily.com/m-article-id-36.htm
Please check your account and reply to the message we have sent to you regarding your particular case.
Best Regards
dresslily Customer Service "
I placed an order on September 17th.... I still haven't gotten it. It was shipped mid October..... in less than 10 days I will have been waiting on this order for 3 months.
dresslily 回复2021-12-10
Dear Chelsea,
We are sorry to hear that you haven't received your order yet.
We at dresslily offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: https://www.dresslily.com/m-article-id-39.htm.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: https://www.dresslily.com/m-article-id-36.htm
Please check your account and reply to the message we have sent to you regarding your particular case.
Best Regards
dresslily Customer Service
Ordered 5 dresses, they took a month and a half to turn up... 4 out of 5 of the dresses are a terrible quality and incorrectly sized... the 5th dress is OK but not worth the monet we paid for it. Will not be ordering again
dresslily 回复2021-11-30
"Dear San,
We are sorry for the delay of your order, we will try our best to improve our delivery time.
We kindly ask that customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Please kindly review our warranty policy here:https://www.dresslily.com/m-article-id-80.htm
Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index, we will resolve the problem for you.
We are always happy to assist you.
Best Regards
dresslily Customer Service"
It's now 34 days since I ordered my dress, once I had placed my order it was stated that it would arrive in 12-15 days. The event I needed if for has now passed.
I would not have ordered if they had been truthful about the delivery time.
Whether it ever arrives or not I will be asking for a full refund.
Will not purchase from dresslily again
dresslily 回复2021-11-23
"Dear Carolyne,
We regret that you are having delivery issues.
We at dresslily offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: https://www.dresslily.com/m-article-id-36.htm
Please submit a ticket to our support center, we will resolve the problem for you.
We are awaiting your reply.
Best Regards
dresslily Customer Service"
Order cancelled without notice.
I placed an order at the start of Nov for several items, partly motivated by a warning that they only had a few of my chosen item left at the time I was browsing.
I received my order confirmation and confirmation of payment emails and sat back, thinking my order would be on its way. Yesterday, without notice, the order was refunded to my payment method. There was no attempt to contact me to raise a problem, no email to let me know the order had been cancelled. If I hadn't been checking my statement I wouldn't have known until the goods never materialised.
Everybody at DressLily seems to disclaim ability to resolve or even explain this; all claiming they don't have access to that information.
Don't shop here. You're just giving them interest free loans,
dresslily 回复2021-11-23
"Dear Raygun,
Thank you for your feedback.
Again we apologize for this inconvenience.
Occasionally, to stop online fraud we may ask our customers to participate in a risk control check.
If any further issue,you can submit a ticket here https://support.dresslily.com/ticket/ticket/index, we will do our best to help you.
Best Regard
dresslily Customer Service"
Thet sent a pair of knee boots folded in half and creases dont come out..these boots are meant to be white but are cream they have dirty Mark's and a scratch on them...I have sent several emails and no reply over the last week....terrible comoany...no phone number and no way to send them back...I'll never buy from them again which is a big loss for them.as I have 6 daughters and 5 grand daughters that all shop on line... also a clothing business and many fashion platforms...so watch me tell the country how bad this conoany is
dresslily 回复2021-10-28
Dear Jane,
Thank you for notifying us of your complaint.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.Please kindly review our warranty policy here: https://www.dresslily.com/m-article-id-80.htm
Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index and write the subject as ""complaint from Trustpilot.com"".
We are always happy to assist you.
Best Regards
dresslily Customer Service
I’m in a bridesmaid party, unfortunately the bride choose a dress from this site, I ordered the dress back in August, the dress hasn’t arrive yet we are in October and I can’t even track it, there are not updates or way to know where the heck is it. I emailed this company you have not idea how many times and their answer is we create a ticket for you email. Horrible customer service, the wedding is in a week and I don’t have the dress after 5 weeks waiting for it. I want my money back. I don’t recommend it to anyone.
dresslily 回复2021-10-10
"Dear Amparocas,
Thank you for your review.
We apologize for this delivery issue.
There may be some delays between scanning events and the website' s updates. The tracking status will take a few days to be updated online by the shipper.
For more details on shipping methods, please click here: https://www.dresslily.com/m-article-id-39.htm.
Please kindly log into dresslily account to view the tickets ( My tickets)we sent and reply to us.
Awaiting for your reply.
Best Regards
dresslily Customer Service"
i would give them ZERO stars if possible. i ordered two swimsuits- fabric quality good- the cut was a pure desaster. i could NOT send them back because of HYGENIC reasons. they offered to pay 50% of the money on august 14th .... NEVER got anything.
dresslily 回复2021-10-04
"Dear Inga ,
We are sorry to hear that you are not satisfied with your order.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Please kindly review our warranty policy here:https://www.dresslily.com/m-article-id-80.htm
Please check your account and reply to the message we have sent to you regarding your particular case.
Best Regards
dresslily Customer Service"
I am only leaving one star simply because it won't let me leave less than one. I was supposed to receive my package over a month ago. The post office said that it was an "insufficient address" (fine, okay. I'll see if we can get that fixed). They sent it back to dresslily and when I told them that and asked what needs to be done, they told me they will look into it and respond within 14 days (I had waited 17 with no response). When I had messaged back, they just told me that they can't send me my package again because it was "destroyed" by customs. What? And they didn't even offer a refund for something being "destoyed" that I had not even requested. Never ordering from them again.
dresslily 回复2021-08-24
"Dear Anna，
We are sorry to hear this about your order.
The package might be returned due to the incorrect shipping address or being unclaimed at the destination.
Please refer to our terms and conditions about shipping here for more details: https://www.dresslily.com/m-article-id-36.htm
Please check your account and reply to the message we have sent to you regarding your particular case.
Best Regards
dresslily Customer Service"
At the checkout, i selected standard delivery which said 7-12 business days. After I paid, the email confirmation said that it's actually 10-18 business days for delivery... I need these items before then so I wouldn't have ordered if I knew it could take this long!
I have asked them several times now why I was lied to before I paid and they just keep on repeating their delivery info and not even acknowledging that they have done anything wrong, they just completely ignore my question every time they reply. I am still left with no explanation as to why they didn't tell the truth about the delivery times before I paid. This is my first ever order with them and they have shown me that they are very happy to blatantly lie to and disrespect their customers.
dresslily 回复2021-07-10
"Dear Grace,
We are sorry things have taken longer than expected.
We at dresslily offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods and delivery time, please click here: https://www.dresslily.com/m-article-id-39.htm.
Please check your account and reply to the message we have sent to you regarding your particular case.
Best Regards
dresslily Customer Service "
never EVER order from this website. The quality is garbage and as I wanted to return everything I had ordered due to bad quality, they gave me a hard time. Eventually they agreed, but don't cover all of the returnshipmentcosts, even though it's due to their false advertisement (size info is way off) that I had to return it. It has been over three months now and they "still haven't received my package" I am super mad because it is over 80EUR and I want and need my money back!!
NEVER BUY HERE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
dresslily 回复2021-07-06
"Dear Customer,
Thank you for notifying us of your complaint.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.Please kindly review our warranty policy here: https://www.dresslily.com/m-article-id-80.htm
If you have returned your items, when we receive it, we will process the refund for you.
Please rest assured that we are always happy to assist you.
Best Regards
dresslily Customer Service"
STAY CLEAR OF SITE!!! Ordered 2 dresses. Both fit me but both were faulty. Production was poor and hem was ripped. I was given the option of 50% refund and keep the dresses. I refused as I wasn't going to wear dresses which were faulty. They then offered full refund after returning dresses and 30% refund of shipping fee. The shipping cost me £21 as they want it tracked to Hong Kong!! So I was out of pocket £14 because THEY SENT ME FAULTY CLOTHES!!!! I have received the refund for dress but still waiting for the shipping fee refund. AVOID AT ALL COST GUYS!!!!!
dresslily 回复2021-06-23
"Dear Lois ,
We are sorry to hear that you are not satisfied with your order.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Please kindly review our warranty policy here:https://www.dresslily.com/m-article-id-80.htm
Please check your account and reply to the message we have sent to you regarding your particular case.
Best Regards
dresslily Customer Service"
