Dresslily offers a wide range of fashion products including matching couple outfits, women's dresses, tankinis, and men's shirts. The brand emphasizes a diverse product mix catering to vacation, beach, bohemian, casual, and themed outfits, often featuring floral, tropical, and ethnic prints. Dresslily provides a platform where customers can earn D-points through check-ins and enjoy various promotions and discounts; subscription is free. The website highlights a user-friendly shopping experience with secure checkout and fraud detection, supported by cookie policies to enhance user experience. https://www.dresslily.com/
After a very long wait, I had a letter come saying I had duty to pay for my parcel. An additional £25 on top of the expense I payed for some quite cheap clothing. Emails I sent asking where the delivery had got to was answered with repetitive copy and paste responses and when I asked for the £25 charge back I have had no response. I have sent around 4 emails and still nothing. To say I’m dissatisfied is an understatement and I would recommend people not to buy from here.
dresslily 回复2020-10-25
Dear Kate,
We apologize that you have had issues with import tax.
Please see here for our tax and duties policy details: https://www.dresslily.com/m-article-id-58.htm
We at dresslily can be contacted 24/7 via our Support Center and Live Chat. We also have a phone line available that is open during our office hours.
Please feel free to contact us here: https://www.dresslily.com/m-article-id-279.htm
Best Regards
dresslily Customer Service
Very bad.
Ordered 2 shirts. The same size. 3xl One of them fit, maybe a little tight. The other one wasn't even close. Probably 4 inches smaller in the chest. The offered to refund, but only if I paid return shipping which was 60% of the cost of the item because it had to be a package sent "registered mail". When I insisted they pay for return shipping, they erased all trace of my transaction from my account on their site.
Very bad. This is a fraudulent company that doesn't take responsibility for the clothes they sell. Do yourself a favor and choose ANY other company.
*UPDATE* As you can see from the response below from Dresslilly, they are silent on the main concerns. They DO NOT accept responsibility for fraudulent sizing mistakes (yes, I checked the sizing chart and it was substantially wrong about the size they said vs the size it was). And they DO NOT pay for return shipping to get a refund, insisting that you return the item Registered mail at a cost that is almost the entire cost of the item.
This is a business that doesn't care about their customers or telling the truth. And even in their reply they don't take responsibility.
DO NOT BUY from them. If something changes, I will certainly update this review
** UPDATE 2** They have messaged me to offer an " exceptional offer" to refund the price without requiring the item returned by registered mail. I will update my score for them pending the refund. Stay tuned
dresslily 回复2020-10-24
Dear Paul,
We are sorry to hear that you are not satisfied with your order.
We kindly ask that customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product，we can easily arrange an exchange or a refund for you.
Please kindly review our warranty policy here:https://www.dresslily.com/m-article-id-80.htm
Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index and write the subject as "complaint from Trustpilot.com".
We are always happy to assist you.
Best Regards
dresslily Customer Service
Awful customer service and refuse to refund returned clothes which do not fit. Avoid.
dresslily 回复2020-10-22
Dear Maria,
We are sorry to hear that you are not satisfied with your order.
We kindly ask that customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
Please kindly review our warranty policy here:https://www.dresslily.com/m-article-id-80.htm
When we receive the returned package, we will process the refund for you.
We are always happy to assist you.
Best Regards
dresslily Customer Service
A bit hit and miss as to the quality of the products. I ordered a dress off them last year and it was a bit smaller than i expected, but other than that i thought it was of decent quality. So this time when i placed an order, i opted for a size larger. No problem with fit this time, however i wasn't impressed with the quality of 2 out of 3 items as the fabric of a jumper i ordered was thinner than i was expecting, however it still looks ok on, so i will still wear it, but a jumper dress that i also bought is very thin material and does not look good on, so i wont be wearing it, but i also won't bother with trying to return it as it was only about £13 anyway. I guess you get what you pay for! The checkered dress i bought though was of decent quality and looks nice on.
Edit: since i wrote this review, dresslilly saw it and got in contact with me. They gave me a full refund for the item i was unimpressed with. Since i hadn't even contacted them directly to complain, i believe they have a very good customer service and do strive to make their customers happy. I will buy from them again, as i am now confident that if i do have an issue with an item, it will be sorted out quickly. and the majority of items i have bought from them so far have been of good quality and look nice on.
dresslily 回复2020-10-21
Dear Hannah,
Thank you for notifying us of your complaint.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.Please kindly review our warranty policy here: https://www.dresslily.com/m-article-id-80.htm
Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index and write the subject as ""complaint from Trustpilot.com"".
We are always happy to assist you.
Best Regards
dresslily Customer Service
ZERO STARS! AVOID AT ALL COSTS! I never received my order which was to the value of over £160. I am still communicating with them to receive a refund but they expect me to pay shipping costs of £60!!! I did not receive one single item of my order but am expected to pay money out for their pathetic service! I will NEVER order from this company again & urge others to avoid as you will be out of pocket. Complete scam! Be warned.
dresslily 回复2020-10-20
Dear Tracey ,
Thank you for your review.
The package might be returned due to the incorrect shipping address or being unclaimed at the destination.
Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index and write the subject as "complaint from Trustpilot.com.
Awaiting for your reply.
Best Regards
dresslily Customer Service
Ordered through this company and never received my items. They refused to give me a refund as it was delivered but to wrong address. I was essentially told it's my fault that I put in the wrong address, which is a lie because I autofilled with paypal and triple checked. They just kept telling me it was my fault and denied me a refund or my items. HORRIBLE experience and WILL NEVER RECOMMEND them to anyone. They're customer service is trash.
UPDATE: after a MONTH of back and forth, they have issued my refund after I left this negative review, but only after a negative review. I wouldn't have had to leave the negative review if they had just worked with me from the beginning. I'm still staying away from this company in the future.
dresslily 回复2020-10-19
Dear Shayna ,
We are sorry to hear that you haven't received your order.
In this case, the package was shipped to the correct address as provided by you during the checkout and we shipped it to you in good faith.
Unfortunately these kinds of losses are beyond our control.
Please refer to our terms and conditions here: https://www.dresslily.com/m-article-id-36.htm
Please check your dresslily account (My Ticket) and reply to the message we have sent to you regarding your particular case.
Best Regards
dresslily Customer Service
I wish I could give zero stars. First of all, the order took around 6 weeks to arrive, via china. Second, the quality is absolutely shocking. The cheapest tackiest materials known to man, it makes my skin itch! Third, after my order was delivered I received an invoice from dhl for import tax. I complained to dresslily who said they won't refund me as it's in their terms and conditions that this can happen and the absolve themselves of any responsibility. Seriously. DO NOT ORDER FROM HERE!!
dresslily 回复2020-10-19
Dear Kelly,
Thank you for notifying us of your complaint.
1.We at dresslily offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: https://www.dresslily.com/m-article-id-39.htm
2.All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.Please kindly review our warranty policy here: https://www.dresslily.com/m-article-id-80.htm
3.Please see here for our tax and duties policy details: https://www.dresslily.com/m-article-id-58.htm (see About Tax).
Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index and write the subject as ""complaint from Trustpilot.com"".
We are always happy to assist you.
Best Regards
dresslily Customer Service
Never Received My Order Because of DressLily’s Mistake
If I could, this would be a zero. I am a first time customer, and decided after seeing many ads to give DressLily a try. With a little research, I found out they are a Chinese company, so I put in my order and settled down to wait for what I knew would be a long shipping time. A month later, I look on my account to see where my order was, and it showed as “delivered”. With a little digging, I found out that, even though I had entered the correct address, and my correct address is on file with them under my account, whoever at DressLily was in charge of actually shipping my order put in the wrong zip code, so my order was undeliverable. (I could see the incorrect zip code when I clicked on the tracking info and was sent to the shipping company’s site). When I tried to explain this mistake to customer service, I was told to go hunt for my package myself. I tried a few times to point out that I had entered all of the correct information, and they had been the ones to botch the zip code when shipping, but was continually told it was not their problem and it was now up to me to make up for their mistake and go hunt down my package. They refused to send me another order or to refund my money, even considering that this mistake was their fault. Please be smarter than me; if you would like to actually receive your product and avoid a customer service nightmare, save your time and money and shop somewhere else.
dresslily 回复2020-10-16
Dear Patricia,
We are sorry to hear that you haven't received your order yet.
We at dresslily offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: https://www.dresslily.com/m-article-id-39.htm.
Please check your account and reply to the message we have sent to you regarding your particular case.
Best Regards
dresslily Customer Service
Horrible company! I placed an order with them, gave them mu CORRECT address, they sent it to a non-existent address. The post office said they returned the package to sender. I got ahold of dresslily to have the package re-sent. First, they said they would re-ship, then they said that the post office “destroys returned packages”, then that customs destroyed it (all of which the post office said was lies) then I asked for my money back and they said they would only give me half because I gave them the wrong address (again, incorrect, I double checked) and they told me that was more than they should do for me. This is a terrible company that will steal from you, lie to you, and send you sub-par products whose sizes range drastically. Would have dealt with the “made in china” quality and shipping, but I will NOT do business with such an unethical company anymore, especially in these times when we really need to be able to trust companies with our money. You should be ashamed, Dresslily!
If anyone has a hard time believing that a company would lie and be grimy like this, I have screenshots of all of our conversations, even though they deleted those tickets off of my account.
dresslily 回复2020-10-16
Dear Breyan ，
We are sorry to hear this about your order.
The package might be returned due to the incorrect shipping address or being unclaimed at the destination.
For more details on shipping methods, please click here: https://www.dresslily.com/m-article-id-39.htm.
Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index and write the subject as "complaint from Trustpilot.com".
Best Regards
ZAFUL Customer Service"
Garbage shipping times. If you are selling the outfits you should be able to get them in a box in under a week.
dresslily 回复2020-10-14
Dear Nate，
Thank you for your comment.
We are sorry things have taken longer than expected.
Because it is international logistics, the transportation time will be longer.
The delivery time may also be affected by extenuating circumstances such as extreme weather conditions, national holidays and peak delivery seasons.
Our team has reviewed your case and offer you a solution in the ticket.
Could you please kindly reply us?
We are looking forward to hearing from you.
Best Regards
dresslily Customer Service
awful quality and very difficult to return. do NOT shop here.
dresslily 回复2020-10-14
Dear Harriet,
Thank you for notifying us of your complaint.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.Please kindly review our warranty policy here: https://www.dresslily.com/m-article-id-80.htm
Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index and write the subject as ""complaint from Trustpilot.com"".
We are always happy to assist you.
Best Regards
dresslily Customer Service
I love shopping with Dresslily!!! The clothes have all fit true to size and if there has ever been an issue with anything it is always taken care of promptly and professionally. I highly suggest shopping with Dresslily, I know I will be for a very long time to come.
I'm not gonna lie, it's often hit and miss, but I get more hits than misses. For what I'm paying, these clothes are great. They aren't built to last, and sometimes the material is totally not what I was expecting, but at the end of the day, even if I take the garment to a tailor I've still spent less on the dress than most places I shop... especially as a plus size gal. I recommend Dresslily to lots of people all the time, with the right discliamers, of course. Just be sure you know your size will be about 2 sizes larger on here.
Got my order today and loved loved loved the shirts. However, the 2 pairs of pants said "jeggings" and they are DEFINITELY NOT jeggings. They are LEGGINGS that look like jeans 😒😒. Was really disappointed because if I had known that I never would've ordered them. They definitely need to update their product descriptions because they're misleading. Will probably give them another try but so far I'm about 50/50 🤷🤷
dresslily 回复2020-09-23
Dear Annalicia ,
Thank you for notifying us of your complaint.
We are so sorry to hear that you have been experiencing some issues.
Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product，we can easily arrange an exchange or a refund for you.
Please kindly review our warranty policy here: https://www.dresslily.com/m-article-id-80.htm
We have sent you a ticket regarding your issue. Please contact us and we will provide a satisfactory solution to your issue.
We are looking forward to hearing from you.
Best Regards
dresslily Customer Service
When I first ordered from Dresslilly I was worried about the reviews but my gut instinct told me to order from them anyway. And I'm so glad I listened! My order was the exact size that I ordered and also looked exactly like the photos. Now I had bought 12 items and reading these reviews had me skeptical but they so proved those horrible reviews wrong. I had a pleasant experience with Dresslilly and I will be purchasing from them often!
