Dresslily offers a wide range of fashion products including matching couple outfits, women's dresses, tankinis, and men's shirts. The brand emphasizes a diverse product mix catering to vacation, beach, bohemian, casual, and themed outfits, often featuring floral, tropical, and ethnic prints. Dresslily provides a platform where customers can earn D-points through check-ins and enjoy various promotions and discounts; subscription is free. The website highlights a user-friendly shopping experience with secure checkout and fraud detection, supported by cookie policies to enhance user experience. https://www.dresslily.com/
They sent me a hoodie that was thinner then it suppose to have been, and the design was not like it suppose to have been. They are also giving me a hard time for my refund, and the tracking number they gave me did not work at all, and they couldn't fix that.
dresslily 回复2020-09-21
Dear Pursuit ,
Thank you for notifying us of your complaint.
There may be some delays between scanning events and the website' s updates. The tracking status will take a few days to be updated online by the shipper.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.Please kindly review our warranty policy here: https://www.dresslily.com/m-article-id-80.htm
Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index and write the subject as ""complaint from Trustpilot.com"".
We are always happy to assist you.
Best Regards
dresslily Customer Service
My tracking says my items were delivered on Sept 14th, but I talked to the mailman on Sept 15th and he told me he didn't deliver any packages. I have read about dresslily scamming people and I guess it's true.
dresslily 回复2020-09-21
Dear Christine,
We are sorry to hear that you haven't received your order.
In this case, the package was shipped to the correct address as provided by you during the checkout and we shipped it to you in good faith.
Unfortunately these kinds of losses are beyond our control.
Please refer to our terms and conditions here: https://www.dresslily.com/m-article-id-36.htm
Please check your dresslily account (My Ticket) and reply to the message we have sent to you regarding your particular case.
Best Regards
dresslily Customer Service
I was impressed with the quality of the products I received from dresslily. The speed of shipping is better than ever, and the website is very much my daily aesthetic which is nice as many other mainstream stores do not sell these kinds of clothing for the cheap prices this site does. I will definitely be ordering more in the future.
Great experience, the stuff arrrived as expected, had also a great support when it came to change the size of a shirt I chose with the wrong size- they even sent the correct new one free of charge and let me keep the other one. Cloth thicker than expected but the materials are as described.
Dear Ryanne,
Thank you for notifying us of your complaint.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product，we can easily arrange an exchange or a refund for you.
Please kindly review our warranty policy here:https://www.dresslily.com/m-article-id-80.htm
Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index and write the subject as "complaint from Trustpilot.com".
We are always happy to assist you.
Best Regards
dresslily Customer Service
Faulty and badly made and refuse to cover return postage
I ordered three items from them, one arrived and is passable, one is really cheap thin material and looks tacky compared to the photos and one arrived sewn completely wonky and is therefore completely unwearable, I asked for a refund and they refuse to acknowledge bits damaged and keep saying "sorry it doesn't fit" and offered a partial refund to keep it or only paying a fraction of the postage to return the item despite it being entirely their fault.
Also don't be fooled by their reply. I have been replying to every single message for the last two weeks.
dresslily 回复2020-09-16
Dear Vix ,
We are sorry to hear that you are not satisfied with your order.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Please kindly review our warranty policy here:https://www.dresslily.com/m-article-id-80.htm
Please check your account and reply to the message we have sent to you regarding your particular case.
Best Regards
dresslily Customer Service
I can't say I'm not pleasantly surprised by the fast delivery of my order. However, the quality wasn't as great as I hoped with the top in terms of shape but it's still alright quality and I will definitely be wearing it as loungewear (the material itself is better and more comfortable quality than I expected). The top was also longer than expected but that doesn't make it any less appealing.
What a great experience! My order was delivered earlier than I expected and everything fit perfectly. They have such a great selection of styles, definitely one of my favorite shops
Ordered 2dresses,paid 43,55euros.
The track and trace says my order is delivered but i didnt receive anything. After talking with them now for a week the solutions which they offered me.
1. Giving me some 17dollars virtual dresslily money for future orders. (thats way far from the money which i paid)
2. They want me to pay 25dollars more and they will resend it. (how can i be sure that this time i will receive my package?) and also why would i pay again? I paid my order i paid the shipping. I think if the shipping company lost my package or delivered it to a wrong adress then they need to take a responsibility for that. Not me losing my money
dresslily 回复2020-09-16
Dear Andrea ,
We regret that you are having delivery issues.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: https://www.dresslily.com/m-article-id-36.htm
Please check your account and reply to the message we have sent to you regarding your particular case.
Best Regards
dresslily Customer Service
I ordered a model kit. It was delivered in about 3weeks, but I'm terribly disappointed. The box was badly damaged and the runners are all bent. If I wanted to pay almost $45 for a $20 kit, I would have went to a local shop. It was also a knock off that didn't even come with all the right pieces. I'm not ordering from the company again. Im.not angry, just really disappointed.
dresslily 回复2020-09-16
Dear Richard,
We are sorry to hear this about your package.
Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product，we can easily arrange an exchange or a refund for you.
Please kindly review our warranty policy here:https://www.dresslily.com/m-article-id-80.htm
Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index and write the subject as "complaint from Trustpilot.com".
We are always happy to assist you.
Best Regards
dresslily Customer Service
So far i received a different size than expected, however after a little back and forth for a couple of days i have been able to get through to a wonderful supervisor who is willing to send me the correct size, if i receive the items in the mail i could easily make this a 5 star
dresslily 回复2020-08-31
Dear Josh,
We are so sorry to hear that you have been experiencing sizing issues.
Please note that dresslily provides a size chart on all our item pages to help our customers choose the correct size.
As different clothes may have different criterions, please kindly refer to our sizing charts located underneath the product description on every item page.
Please kindly review our warranty policy here: https://www.dresslily.com/m-article-id-80.htm
Please check your account and reply to the message we have sent to you regarding your particular case.
Best Regards
dresslily Customer Service
Awful awful company. I ordered a dress a while ago, it looked quite nice, but when it turned up, after a very long delivery time, it was awful. The seams are all mismatched and puckered, the material, although black, is so thin that it’s basically see through. It was awful.
I obviously asked for a refund and was told that I would need to post it to Spain at my own cost! I have never heard of a mail order clothes company not offering free returns, and having to pay for a large international posting just to get a proportion of my money back is just awful. It’s just a scam so that you can’t return their awful quality items.
Yesterday they then asked me to write a review for them, which honestly, was ridiculous. So I did one, properly, explaining how awful they are, and they’ve sent me a message saying they’ll give me $3 as a good will payment!!! What a joke.
I’m writing this in the hope that nobody else uses this scammy site.
dresslily 回复2020-09-01
Dear Holly ,
We are sorry to hear that you are not satisfied with your order.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product，we can easily arrange an exchange or a refund for you.
Please kindly review our warranty policy here:https://www.dresslily.com/m-article-id-80.htm
Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index and write the subject as "complaint from Trustpilot.com".
We are always happy to assist you.
Best Regards
dresslily Customer Service
I'm now using the sight for the second time. The first two dresses were lovely. One was a perfect fit and the other was a little big so I just too it in myself.
Can't complain about the quality.
Delivery does take a while and it is a bit expensive. But it's so hard to find pretty plus size clothes. I'm normally someone who has to try it on first so I feel like I've really lucked out.
My buying experience with dresslily has always been positive. Dresslily always has wonderful selections to choose from, enough sizes to accomodate my plus size body, and deals and discounts to always make sure I'm getting the lowest price. All of the dresses I've received have been high quality for low cost. I never thought I would be able to fill my wardrobe with such a wide array of beautiful dresses, but dresslily made it easy and affordable. I will truly be using them for a long time.
Ordered a dress which was made of poor quality fabric and a completely different shape to that in the picture - no waist at all just a sack. Arranged a return (eventually being offered a refund rather than credit) with postage at my own expense because they would not concede that the dress was not as described. I didn't track the parcel (as postage costs would then have skyrocketed to almost as much as the dress itself) but do have proof of postage. Despite this, 2 months later they claim they have not received my package and won't do anything without tracking. All in all, this attempt at an order has cost me over £30. I will be attempting to reclaim my money through the credit card company.
Since posting this they have offered to refund the dress (but not any of the postage of course) which is a distinct improvement, but it should not come to the point of raising complaints publicly to get reasonable behaviour from a company.
dresslily 回复2020-08-26
Dear Jenny,
We are sorry to hear that you are not satisfied with your order.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
We can only refund the customer after the returned package is confirmed delivered.
Please kindly review our warranty policy here:https://www.dresslily.com/m-article-id-80.htm
Please check your account and reply to the message we have sent to you regarding your particular case.
Best Regards
dresslily Customer Service
I have had several orders placed and I have to say I am 100% happy with each and every item. I love the variety and season choices. I am very satisfied.
Try it for yourself! Don’t listen to the negativity!!
I see numerous reviews regarding the quality and customer service of DressLily. Comments of slander. My experience was completely different. I ordered two dresses near the $30 apiece range. The dresses arrived earlier than expected, and I absolutely love them. The quality is as expected, good. It’s not as though I purchased a $50-$100 Dress. Their customer service was phenomenal. Overall I’ve had a wonderful experience with DressLily. I would and have recommended them to a friend; and I will be ordering a winter dress whenever they roll out their seasonal wear.
Placed an order for over £150 a few months ago which hasn't arrived. Contacted Dresslily who told me to instead contact DHL. DHL said they don't have a package for me.
I went back to Dresslily who told me that it is the 'responsibility of the customer to sign and accept the package'. How can I accept a package that hasn't been delivered?
Any decent company would track the parcel for you and refund you if it was lost, not shirk responsibility like Dresslily.
I'd hate for anyone else to be put in this position, so avoid at all costs!
dresslily 回复2020-08-21
Dear Kirsty ,
We apologize that you have had issues with import tax.
Please see here for our tax and duties policy details: https://www.dresslily.com/m-article-id-58.htm
Once placing an order with us customers agree to our terms and conditions.
dresslily cannot be held responsible for any package that does not make it through the local customs and is destroyed due to the item being illegal in the destination country.
Please check your account and reply to the message we have sent to you regarding your particular case.
Best Regards
dresslily Customer Service
