Everything was great
Everything was great. My order arrived on time, the goods were as described and I have no complaints. Price good and excellent quality (clothes and home stuff). I really like shopping in this store.
关于 dresslily
数据更新- 网站
- dresslily.com
- 分类
- 购物与时尚
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 16 条评价
- 差评回复率
- 95%（331/350 条）
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商家自述
Dresslily offers a wide range of fashion products including matching couple outfits, women's dresses, tankinis, and men's shirts. The brand emphasizes a diverse product mix catering to vacation, beach, bohemian, casual, and themed outfits, often featuring floral, tropical, and ethnic prints. Dresslily provides a platform where customers can earn D-points through check-ins and enjoy various promotions and discounts; subscription is free. The website highlights a user-friendly shopping experience with secure checkout and fraud detection, supported by cookie policies to enhance user experience. https://www.dresslily.com/
以上内容由商家自行提供，未经平台核实。dresslily靠谱吗？
dresslily（dresslily.com）在 OK.one 的综合评分为 3.1 分（满分 5 分），基于本站收录的 885 条用户评价，属于购物与时尚分类，口碑一般。22% 的评价为 1 星，差评比例偏高；商家回复了 95% 的差评；近 12 个月新增 16 条。数据最后更新于 2026-10-24。
用户怎么说
Apalling and disgusting customer…
Apalling and disgusting customer service. I ordered something for work and reached out to cancel it due to 1. Never being provided accurate tracking info and 2. It being sent WAY after the estimated time, so i didnt even need the item anymore. And weeks later when i finally received my order it was THE CONPLETELY WRONG ITEM. I have reached out to all channels again and nobody will refund me my money for the products i never even got. Their messenger team only helps pre order (because they only care about your money), their call center only helps pre order (please see above. What a slimy scammy company) and the actual ticketing ignored my response since june 22nd and only responded to me july 7th after i called the center and demanded a response. And what did i get? The exact same copy paste response that i got back in june and have already responded too. I will probably never see my money again because it is a SCAM.
dresslily 回复2020-07-08
Dear Taylor， We regret that you are having delivery issues. With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online. Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product，we can easily arrange an exchange or a refund for you. Please kindly review our warranty policy here:https://www.dresslily.com/m-article-id-80.htm Please check your account and reply to the message we have sent to you regarding your particular case. Best Regards dresslily Customer Service
Dresslily took my £70.30 and sent me my…
Dresslily took my £70.30 and sent me my 4 items. Only 1 was wearable.. the rest were trash and of shockingly poor quality.. I asked for a refund on the 3 items. I used Paypal resolution system to be told i was going to get back £48... I got back £18 almost on the eve of being out of time to take it further... meaning my one shirt priced @ £16.94 actually cost me £53.36 and I had to pay RETURN POSTAGE on the other 3!!!! They have the most ridiculous returns system.. I would never deal with this company again. Disgraceful customer service... PLEASE SHARE to others as the quality is altogether rubbish and they hide behind the longest, most difficult complaints system to get a refund. Use them at your peril.!!!!
dresslily 回复2020-07-06
Dear Heath, We are sorry to hear that you are not satisfied with your order. All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction. Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product，we can easily arrange an exchange or a refund for you. Please kindly review our warranty policy here:https://www.dresslily.com/m-article-id-80.htm Please check your account and reply to the message we have sent to you regarding your particular case. Best Regards dresslily Customer Service
BEWARE of their return policy
BEWARE of their return policy! There isnt one... they ask you to submit pictures and they'll "review your case and come to a reasonable solution". I got stuff over the winter (a couple of dresses and sweaters) that I loved and were okay quality. Just bought a swim suit and 2 tops from them that were awful quality and now I'm waiting 2 weeks to hear back about a return or even an exchange. I've contacted them about 4 times, submitted photos, and even did a live chat with someone who couldn't help me because the supervisor wasn't available and told me they were "pre-sale" help. They said they marked my request "top priority" and I'll be contacted in up to 24 hours. That was almost 3 days ago. BE SURE YOU'LL LOVE THE ITEM BEFORE YOU BUY OR YOU WONT BE ABLE TO RETURN IT! Look hard at those item reviews just in case you get something everyone said was awful! I wish I did and now I'm stuck with over $60 of unworn and unwashed terrible clothes. I took screenshots of the live chat and my request submissions and I recommend you do the same if you need to try to return things.
dresslily 回复2020-07-06
Dear Customer, We are sorry to hear that you are not satisfied with your order. All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction. Please kindly review our warranty policy here:https://www.dresslily.com/m-article-id-80.htm Due to the current global situation, we're experiencing an extraordinary increase in the amount of support tickets. We are working around the clock and putting all our efforts and resources into providing a prompt response to all our customers. Please check your account and reply to the message we have sent to you regarding your particular case. Best Regards dresslily Customer Service
Do NOT buy from this site
Do NOT buy from this site. First of all there is an entire page on facebook about it. Seen few sites with so many unhappy buyers and they all say the same thing (what I am about to say) Go read that one first. Secondly here is my experience: 1) Takes ages to get the merchandise 2) The sizes are in no way standardized. I ordered two similar shirts, just different patterns on them (floral), both XXL. First one was the size of a small Large, I could hardly even put it on me. The second one was bigger then an XXXXL. The arms were wide as pants and i looked like i was wearing a floral sheet from a king sized bed. All in all I would say the same shirts with the same size actually differed about 4 sizes between them. 3) The material was total garbage, so thin that it will ripp at anything, and there was lose threads hanging from everywhere. I can sew better myself. I immediately throw both in the garbage can. Edit: I would like to mention that dresslily contacted me shortly after this review and apologised plus reimbursed me for the money spent, and let me keep the merchs (which I gave to charity). I got the cash just 3 days later, so while the product size was all wrong, the customer support was amazing.
dresslily 回复2020-07-06
Dear Daniel , We are sorry to hear that you are not satisfied with your order. We kindly ask that customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size. All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction. Please kindly review our warranty policy here:https://www.dresslily.com/m-article-id-80.htm Please check your account and reply to the message we have sent to you regarding your particular case. Best Regards dresslily Customer Service
I really like dresslilly
I really like dresslilly! I've never had a problem at all. I've ordered maybe 8 times and all fine. Delivery takes a while but I expect that.
Returns issue - no refunds Try on - just a credit note
I ordered 4 leggings of what I hoped was the right size By their own size chart but even across different leggings of the same size, the size/fit varied significantly. On trying to return them, the policy is very limited. It took four online email communications - and turns out the return send address is in Spain with you paying postage. Also there is no cash refund, only a credit or exchange (or keep the goods, with a 20% again only as a store credit). So if you don’t like the item or are unhappy with quality, you still won’t receive your money back. Presumably under Consumer Law however you will if it is faulty. This won’t make them successful in the UK market. In terms of the leggings, I liked the designs but wasn’t very impressed with the fabric quality. It’s just about acceptable. Feels very synthetic. Since writing this, DressLily applied to have this review taken down. I was able to produce their own correspondence with me to prove to Trustpilot what I reported as to my experience was true. The review was reinstated. DressLily have contacted me to advise the replacements I asked for are out of stock, and they offered a cash refund after all. Bizarrely this was stated in US dollars. I advised them I accepted only the value in total of my costs in UK sterling and that they need to improve customer experience and returns policies, if they want to be meeting our usual expectations of buying online in this country. I don’t think they are set up with sufficient experience of UK trading. I have since received the refund for the items they cannot supply. They have asked me to amend the review if I am now happy. I have replied that I am not happy with the experience and therefore will not amend the review to be misleading of my experience . But I will (and now have) added to it that I did finally get a refund in cash. I do not know if they would have refunded in cash had they not been out of stock. Also they have responded to this review and referred to their size chart. As I said, I ordered using the chart. Across the same size in different leggings, there was a big difference! And you can tell that they aren’t on top of things as the response below saying to refer my complaint to them, ignores the fact that I have done all that with them already! And am just letting you know my experience.
dresslily 回复2020-07-06
Dear Pink, We are sorry to hear that you are not satisfied with your order. We kindly ask that customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size. Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product，we can easily arrange an exchange or a refund for you. Please kindly review our warranty policy here:https://www.dresslily.com/m-article-id-80.htm Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index and write the subject as "complaint from Trustpilot.com". We are always happy to assist you. Best Regards dresslily Customer Service
I would give dress lily a zero rating
I would give dress lily a zero rating. I ordered two bathing suits that did not fit even though I went with the size guide. Because it is intimate apparel they will not accept a refund. I notified them of the issue and they gave me an option to keep the product and in turn would give me store credit. I accepted. They then informed me they gave me the wrong information and I would receive no store credit as well as no refund. So I’m stuck with a product I cannot use. Their customer service is misleading and personally I feel their policy is terrible. Will never use this site again.
dresslily 回复2020-07-02
Dear Danielle, Thank you for notifying us of your complaint. We are so sorry to hear that you have been experiencing some issues. Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product，we can easily arrange an exchange or a refund for you. Please kindly review our warranty policy here: https://www.dresslily.com/m-article-id-80.htm Please check your dresslily account (My Ticket) and reply to the message we have sent to you regarding your particular case. Best Regards dresslily Customer Service
Dresslily is a great??
Dresslily is a great site for shooping if u want clothes go to dresslily is son nice and the quality of clothes is better than what u see and the service is the better all the nice and kind person are there
Normally happy with the clothes I've…
Normally happy with the clothes I've recieved however with this order I've been charged £28 by fedex as dress lily has opted I pay for the delivery without my knowledge or consent, sent several messages through their help link with no response Very poor customer service
dresslily 回复2020-06-30
Dear Kirsty , We apologize that you have had issues with import tax. Please see here for our tax and duties policy details: https://www.dresslily.com/m-article-id-58.htm We at dresslily can be contacted 24/7 via our Support Center and Live Chat. We also have a phone line available that is open during our office hours. Please feel free to contact us here: https://www.dresslily.com/m-article-id-279.htm Please state your order number and send an email to [email protected] or submit a ticket and write the subject as ""complaint from Trustpilot.com"". Best Regards dresslily Customer Service
I ordered 4 shirts
I ordered 4 shirts, after carefully checking each individual size chart. They took awhile to arrive and sorry to say only one fitted. Contacted Dresslilly to return them and initially they got back to me quickly. They said they will send me return details but I have waited too long now. Despite sending several messages asking for the details they have stopped replying to my messages. The one shirt that fits is okay for the money but customer services suck.
dresslily 回复2020-06-30
Dear Stephen, We are sorry to hear that you are not satisfied with your order. We kindly ask that customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size. Please kindly review our warranty policy here: https://www.dresslily.com/m-article-id-80.htm Due to the current global situation, we're experiencing an extraordinary increase in the amount of support tickets. We are working around the clock and putting all our efforts and resources into providing a prompt response to all our customers. Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index and write the subject as ""complaint from Trustpilot.com". Best Regards dresslily Customer Service
dresslily experience
There are some different options, I enjoyed them! Later I ended up having several questions on shipping and warranty and I can say they have great customer service! Very recommended.
Horrible customer service
Horrible customer service. I bought several tops and need to return some of them. Two were actually cute and fit well - the other ones did not appear as pictured in their on line catalog and did not fit - way too snug. I have e-mailed them twice - as instructed so I could send back the tops for a refund, no response. I have tried calling and no one will answer the phone. If you want to buy from a company that will not follow their own policy for returns then this is the one to buy from. Very sad...PLEASE DO NOT BUY FROM THIS COMPANY. If I hear back from them and get a refund I will post and let you know how it goes.
dresslily 回复2020-06-30
Dear Lewis, Thank you for notifying us of your complaint. We are so sorry to hear that you have been experiencing some issues. Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product，we can easily arrange an exchange or a refund for you. Please kindly review our warranty policy here: https://www.dresslily.com/m-article-id-80.htm Due to the current global situation, we're experiencing an extraordinary increase in the amount of support tickets. We are working around the clock and putting all our efforts and resources into providing a prompt response to all our customers. We regret that we cannot find out this order LB200516223727003 in our system. Could you please send us your order number? We will try our best to solve you issue. We are looking forward to hearing from you. Best Regards dresslily Customer Service
APPALLING CUSTOMER SERVICE!
Absolutely appalled at this company and do not recommend anyone to buy from here unless you are happy to lose your money!!! I bought two dresses both of which do not fit. I used the sizing chart but my body shape is in between sizes so when it arrived I needed the smaller size. I contacted dresslily explaining I would like to organise a return and was happy to accept the store credit to buy something different. I got an instant reply from them with return options. I replied back letting them know I wanted to have a full refund with store credit and I haven't heard anything since! I sent a few emails across asking for someone to get in touch with no response. I then contacted dresslily through facebook messenger and was told to wait 48 hours and if I had no response they would report it. We are now on 72 hours and I contacted them back through facebook and had no response there either! I now spent my money on two dresses that do not fit with no way of returning them or getting my money back! I have had a shocking customer service experience with this company. I am one very DISSATISFIED customer!
dresslily 回复2020-06-30
Dear Em Lee, We are sorry to hear that you are not satisfied with your order. We kindly ask that customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size. Please kindly review our warranty policy here: https://www.dresslily.com/m-article-id-80.htm Due to the current global situation, we're experiencing an extraordinary increase in the amount of support tickets. We are working around the clock and putting all our efforts and resources into providing a prompt response to all our customers. Please check your account and reply to the message we have sent to you regarding your particular case. Best Regards dresslily Customer Service
Worth the shot. 1st time buyer. Happy. June 2020
I ordered my swim suit on May 22nd 2020 got it June 22nd.2020(TORONTO Canada) Not to bad of a wait. -Matched the picture -Quality was fair for the price. (Mine was $40ish) -Packaging was better then I expected. Overall I am happy I took the risk and ordered.
dresslily 回复2020-06-24
Dear Bells , We would like to thank you for your kind review. We at dresslily will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you. We look forward to seeing you at dresslily .com again soon. Best Regards dresslily Customer Service
Dresslily is a trustful online Shop.
One day I accidentally found out about a store like dresslily. And I made my first order - it was a Bikini Set. My order came quickly and well Packed. The quality of the product is very pleased with me! Since then, I have already made more than 5 orders for dresslily and I was not mistaken in my choice! I mostly ordered women's clothes! Everything is at the highest level! The quality is great! Good support! And great prices! I recommend dresslily!
Great Shopping Experience with dresslily.
I am very pleased with my shopping experience with dresslily. Quality of product is good and the size is very accurate.Before you decide to buy anything, you can see reviews form others buyers.Shipping took a little while, but it was worth it. I will continue to purchase things from dresslily in the future. I definitely recommend the site for affordable items that are good quality.
Many amazing and high quality items, I love dresslily...
I love buying things from here and always read reviews of the items to make sure I’m getting the right size and I love their prices for being on-trend.
Affordable fashionable items for a very cheap price.
I genuinely love dresslily. Yes, some of their materials may not be the best, but look at what you are buying from and at what prices. I order in bulk from this website and end up returning maybe one piece from my massive orders. Everything is so easy to handle with them. I'm happily going to stay a long term customer with them because of their amazing prices and customer service.
I will definitely be shopping here again!!
When I ordered my clothes in April, I was so surprised how fast they arrived! Especially due to COVID! The customer service was so attentive when I messaged them about my order!The clothes are super affordable and great quality for what they are worth. I will definitely be shopping here again!!