Dresslily offers a wide range of fashion products including matching couple outfits, women's dresses, tankinis, and men's shirts. The brand emphasizes a diverse product mix catering to vacation, beach, bohemian, casual, and themed outfits, often featuring floral, tropical, and ethnic prints. Dresslily provides a platform where customers can earn D-points through check-ins and enjoy various promotions and discounts; subscription is free. The website highlights a user-friendly shopping experience with secure checkout and fraud detection, supported by cookie policies to enhance user experience. https://www.dresslily.com/
DO NOT BUY FROM THIS COMPANY!! I ordered an swimsuit for my wife over 3 months ago. The suit never arrived so I filed a claim to their customer service. Long story short, 3 months later they refuse to give me a full refund. Their customer service is horrific and they are crooks. I just received an email that they are willing to refund the cost of the suit but not the taxes I paid on the purchase price or the shipping, so basically half my money. Worst company in history! Do not buy from them. I am currently looking into legal action and suing for my money + legal/court costs.
dresslily 回复2020-06-21
Dear Jonathan ,
We regret that you are having delivery issues.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
Please note that it may take some time to update the shipping status online between major delivery hubs.
Please check your dresslily account (My Ticket) and reply to the message we have sent to you regarding your particular case.
Best Regards
dresslily Customer Service
I had a great time shopping with the Dresslily shop, very professional and the products are of excellent quality.
Fast shipping and perfect packaging of each dress.
I will certainly continue to make many more purchases
They don’t accept returns/refunds the same other companies would. You have to jump through hoops providing pictures and back and forth emails for weeks. Currently, I am trying to get a full refund for the items that do not fit and they are refusing to refund the money to my credit card. They are only willing to give me store credit. Quality of items and sizing are hit or miss.
dresslily 回复2020-06-20
DearJamie,
We are sorry to hear that you are not satisfied with your order.
We kindly ask that customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
Please kindly review our warranty policy here: https://www.dresslily.com/m-article-id-80.htm
Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index and write the subject as ""complaint from Trustpilot.com"".
Best Regards
dresslily Customer Service
Unable to speak to customer service. Emails only. Poor response time & do not answer questions once response is made. Size charts are not accurate. Clothes do not fit. You will NEVER be able to return them. I will not shop here again.
dresslily 回复2020-06-20
Dear Cindi ,
We are sorry to hear that you are not satisfied with your order.
We kindly ask that customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
Please kindly review our warranty policy here: https://www.dresslily.com/m-article-id-80.htm
At dresslily we are committed to resolving all customers issues directly and in a friendly manner. Kindly note the Customer Service Center via a ticket is the proper channel for order complaints.
Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index and write the subject as ""complaint from Trustpilot.com"".
Best Regards
dresslily Customer Service
I've ordered from them before, so I'm well aware of how nice I personally think their products are. Obviously, you're buying them for 20$, so expect a product that is worth 20$.
With that in mind, though, I was extremely dissatisfied with an order that I purchased on April 12th, 2020, and have still not received as of June 16th, 2020. Shipping times state it will take 10-20 business days to receive the order. It has been a total of 46 business days, and USPS has yet to even receive it. What's more, when I asked if I could, at the very least, get a refund for the shipping cost, I was met with an automated response that told me, yes, in fact, my package is late. And... nothing else. I understand that currently, shipping is a bit all over the place, but at the very least some communication would be well appreciated. I'd also like to note that they changed their 10-20 business day shipping estimate to 7-12 business days in March 2020, which was well after the epidemic began.
I'm hoping for a decent end to this journey, as I truly do love their products and have not yet been disappointed by them. Shipping and customer service, however, certainly needs a lot of work.
dresslily 回复2020-06-20
Dear Claire,
We are sorry to hear that you haven't received your order yet.
We at dresslily offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: https://www.dresslily.com/m-article-id-39.htm.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: https://www.dresslily.com/m-article-id-36.htm
Please check your dresslily account (My Ticket) and reply to the message we have sent to you regarding your particular case.
Best Regards
dresslily Customer Service
The Royal Mail attempted to deliver my items today but couldn’t as there is a ‘customs charge’ of £11.26. Absolutely ridiculous. States ‘free shipping’ but I’m required to pay £11.26 for a customs charge. Which I was not told about. Will not be ordering from here again and I am not at all impressed!
dresslily 回复2020-06-20
Dear Customer,
We apologize that you have had issues with import tax.
Please see here for our tax and duties policy details: https://www.dresslily.com/m-article-id-58.htm (see About Tax).
Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index and write the subject as ""complaint from Trustpilot.com"".
Best Regards
dresslily Customer Service
Great products - if you are lucky receive it. I ordered pants and I like it, so on April 26 I orders another pair. Today, June 12 I still have no idea when I going to receive it. The internet tracking shows: "Shipping label has been created. The status will be updated when shipment begins to travel.". After emailing them I am getting a computer generated message (programmed by a bad programmer) which ends: "shipping date: April 26, 2020 18:57:17,estimated time: May 6, 2020 - May 17, 2020,\" - today in June 12. I will give them few days more and will call my credit card to cancel the payment.
dresslily 回复2020-06-14
Dear Josef,
We are sorry to hear that you haven't received your order yet.
We at dresslily offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: https://www.dresslily.com/m-article-id-39.htm.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: https://www.dresslily.com/m-article-id-36.htm
Please check your account and reply to the message we have sent to you regarding your particular case.
Best Regards
dresslily Customer Service
I will NEVER order anything from this website again. I've been waiting 2 months on my order and now there saying it could take another 2 months and that u should just wait longer. The request to cancel my order is being ignored and now I have nothing. No money, no clothes. Worst downline shopping experience I've ever had in my life!!
dresslily 回复2020-06-12
Dear Customer,
We are sorry to hear that you haven't received your order yet.
We at dresslily offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: https://www.dresslily.com/m-article-id-39.htm.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: https://www.dresslily.com/m-article-id-36.htm
Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index and write the subject as "complaint from Trustpilot.com".
Best Regards
dresslily Customer Service
Save Your Money and Hours of Aggravation Shop Somewhere Else
Sizing information is way off. They try to get you to keep the item or issue store credit. They offer to replace the items but don't. They claim they haven't received the items back until you send them tracking.... They suck as a company I don't recommend them and if you just have to buy something from them, at least use paypal so when the start playing their games you can at least get your money back! If there were negative stars I would have given them.
dresslily 回复2020-06-12
Dear Customer,
We are sorry to hear that you are not satisfied with your order.
We kindly ask that customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
Please kindly review our warranty policy here: https://www.dresslily.com/m-article-id-80.htm
Please kindly log into dresslily account to view the tickets ( My tickets)we sent and reply to us.
Best Regards
dresslily Customer Service
I ordered 4 XXL men's shirts but although tagged XXL, 3 of them were more like a women's Medium. I thought I was protected paying through Paypal but when it inevitably went to dispute after several failed attempts at direct contact, I was expected to pay the almost 40$ return fee. Avoid this company at ALL COSTS! Save yourself some money and shop somewhere else!
dresslily 回复2020-06-12
Dear Robert,
We are sorry to hear that you are not satisfied with your order.
We kindly ask that customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Please kindly review our warranty policy here:https://www.dresslily.com/m-article-id-80.htm
Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index and write the subject as ""complaint from Trustpilot.com"".
We are always happy to assist you.
Best Regards
dresslily Customer Service
really not even worth 1 star
all arrived and sizes are way out, I ordered 2 xl as wanted very baggy (usually im xl) these were more like a medium! asked for return labels but no reply.
DONT ORDER!
dresslily 回复2020-06-12
Dear David,
We are sorry to hear that you are not satisfied with your order.
We kindly ask that customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
Please kindly review our warranty policy here: https://www.dresslily.com/m-article-id-80.htm
Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index and write the subject as "complaint from Trustpilot.com".
Best Regards
dresslily Customer Service
Horrific, my daughter placed an order, products don’t fit, been trying every day for a week to get a returns label which they have not provided. The company is a scam. DO NOT ORDER FROM THEM.
dresslily 回复2020-06-12
Dear Katherine,
We are sorry to hear that you are not satisfied with your order.
We kindly ask that customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
Please kindly review our warranty policy here: https://www.dresslily.com/m-article-id-80.htm
We at dresslily can be contacted 24/7 via our Support Center and Live Chat. We also have a phone line available that is open during our office hours.
Please kindly log into dresslily account to view the tickets ( My tickets)we sent and reply to us.
Best Regards
dresslily Customer Service
Absolute trash their costumer service is awful and they do not send you your package. Don't order from them, they are a scam.
dresslily 回复2020-06-12
Dear Aubrey,
We are sorry to hear that you haven't received your order yet.
We at dresslily offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: https://www.dresslily.com/m-article-id-39.htm.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: https://www.dresslily.com/m-article-id-36.htm
Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index and write the subject as "complaint from Trustpilot.com".
Best Regards
dresslily Customer Service
AWFUL! Ordered product on April 27th, Called in mid May. they said that it would now be shipped by USPS. With the tracking # they gave, there is NOTHING!!!! Called in today, they cannot refund my money, it has to be online, no record of me calling in May. WTH. This is definitely a scam! Screw DRESSLILY!
dresslily 回复2020-06-12
Dear Jessie,
Thank you for your review.
We apologize for this delivery issue.
There may be some delays between scanning events and the website' s updates. The tracking status will take a few days to be updated online by the shipper.
Your parcel has been shipped out and is on its way.You can track on https://www.1tracking.net/.
Please kindly log into dresslily account to view the tickets ( My tickets)we sent and reply to us.
Awaiting for your reply.
Best Regards
dresslily Customer Service
One of the worse companies I've ever ordered from. I ordered something in mid April and they sent an email saying it was 'mailed' but the FedEx tracking number they gave showed nothing more than a shipping label has been created and it's been a month and a half now (early June). When I complained again they sent another tracking number via USPS and it too shows that USPS is not even possession of the package even weeks later. Sorry I ever ordered from them. Will shop elsewhere from here on out.
dresslily 回复2020-06-05
Dear Walter ,
We are sorry to hear that you haven't received your order yet.
We at dresslily offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: https://www.dresslily.com/m-article-id-39.htm.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: https://www.dresslily.com/m-article-id-36.htm
Please check your account and reply to the message we have sent to you regarding your particular case.
Best Regards
dresslily Customer Service
All of the items I received where a 10/10 ! Honestly such amazing quality and so pretty too ! Would definitely order again as I’m obsessed with all my items I have received ! Shipping was also up to standard ❤️ Overall a great brand !
I have received the 2 bikinis I ordered after having a postal not informing me that I had to pay over £11 customs charge, which obviously I wasn't expecting. So beware if ordering in the UK as you might be bitten with this extra charge. The bottoms fit lovely but the tops have small cups that are so close together it makes your boobs look ridiculous but the back is baggy. Very disappointed. If u have little boobs you be fine. Cant return as I don't want to be charged AGAIN!
dresslily 回复2020-06-05
Dear Lindsey,
We apologize that you have had issues with import tax.
Please see here for our tax and duties policy details: https://www.dresslily.com/m-article-id-58.htm (see About Tax).
We kindly ask that customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
Please kindly review our warranty policy here: https://www.dresslily.com/m-article-id-80.htm
Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index and write the subject as ""complaint from Trustpilot.com"".
Best Regards
dresslily Customer Service
Don't give this company your hard earned money. You'll never receive your product and their customer service sucks.
dresslily 回复2020-06-05
Dear Jillian ,
We are sorry to hear that you haven't received your order yet.
We at dresslily offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: https://www.dresslily.com/m-article-id-39.htm.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: https://www.dresslily.com/m-article-id-36.htm
Please check your account and reply to the message we have sent to you regarding your particular case.
Best Regards
dresslily Customer Service
I added some items to my basket whilst browsing the site, to save me searching for them again if I wanted to purchase them.
I then received an email saying "Thank you for your recent purchase, your order number is XXXXXXX . You can find your order processing information in 'My Account' > My Order. You can also go there to check or update your order. Please submit payment at your earliest convenience when the price is still low."
As they had already processed the order, I was forced into paying for it. I have now received a Royal Mail Delivery Card, stating there is a further Customers Charge to pay. I am not willing to pay any more for the items, and as far as I am concerned they can be returned to dresslily!
T's & C's and the returns policy are not easily located on the website and looking at the reviews below, it looks like refunds are not available on swimwear. How can you tell if something is going to fit unless you can try it on first? I do not know if I will get a refund from dresslily, but I am not prepared to throw good money after bad and pay the additional Customs Charge - Royal Mail can return the package to them undelivered.
dresslily 回复2020-06-05
Dear Chloe，
Thank you for your message.
Please check the steps for placing an order below：
Step 1- Select your items and click 'Add to Bag'.
Step 2- Check your shipping address is correct and select your shipping method.
Step 3- Choose your Payment method.
Step 4- Place Your Order.
After this you will be directed to the payment stage.
Please understand that if the customer has not paid, our website does not automatically deduct the amount of the customer's account to pay for the products in the shopping cart.
And we apologize that you have had issues with import tax.
Please see here for our tax and duties policy details: https://www.dresslily.com/m-article-id-58.htm (see About Tax).
Please kindly log into dresslily account to view the tickets ( My tickets)we sent and reply to us.
Awaiting for your reply.
Best Regards
dresslily Customer Service
