dresslily

Buyer beware

This company has TERRIBLE customer service. I actually felt the need to make an account to tell people about this. The company was supposed to send my clothing within a couple of weeks and I’ve now been waiting a month and half. I’ve contacted customer service and all I get is some generic automated response about waiting for my package. So currently my package is god knows where. Very unimpressed, buyers beware. I’ve contacted the local post office and they too haven’t seen it. Very unimpressed, buyers beware.

Takes your $$ & doesn’t deliver products.

If I could give 0 stars, I would. Ordered an item on April 1... website said to allow a couple of weeks for Shipping (that was fine). April 18 I received an email with a tracking # that claimed my item shipped. It is now May 9 & I’ve been battling customer service. They keep saying the item is on its way (when the Fedex tracking shows only a label was created, nothing ever dropped off). This company is a scam. Do not buy from them. I doubt I will ever get my money back.

I have to leave this review!!

I have to leave this review because I’ve seen so much bad press around this company. I placed an order for one tankini and two dresses (I ordered a size up based on reviews and what I’ve ordered from other companies that had the same cm measurements). I didn’t pay for extra fast shipping so the standard was estimated 7-14 days. Within 2 days they had shipped my order and exactly 14 days later I have received it. The quality of the items is up there with high street brands and everything fits me so nicely. I love everything I ordered and even in a pandemic the delivery was not late. No, I’m not an affiliate of theirs. I’m just a customer who is very happy. Seriously you should give them a try. I’ll be ordering more for sure!

Kim Epps Dismuke美国 · 写过 1 条评价 · 发表于 2020-05-01

I love DressLily

I love DressLily. The clothes are always beautiful, exactly as described, very affordable and shipping is very fast. I love shopping with DressLily!

Tara Heltne美国 · 写过 2 条评价 · 发表于 2020-04-27

Easy peasy

I love how easy it was to find what I liked and especially for a good price. Definately going to be shopping from here for more cute outfits.

The only reason I am giving this two…

The only reason I am giving this two stars is because I like the two pair of shoes that I ordered. Considering that I spent around $200 though, I'm still pretty upset with my order, and their "refund" policy. Although, I suppose it is my fault for not reading it before I purchased my order. BEWARE: they do not offer actual refunds. They will give you credit for their store, Which, trust me, you don't want. 4 of the 5 shirts I ordered were a joke. I don't know what body shapes they thought they were making clothes for, but it definitely isn't for a human. Maybe a trashcan. Then I ordered two leggings, and in the picture it showed that they were stylistically ripped at the knees. Y'ALL. THE RIPS WERE PRINTED ON THE LEGGINGS. And the image was too big, so it was pixelated. Lordt. AND you're better off wrapping toilet paper around your legs, because that's at least thicker than the material on the leggings. Just don't buy anything from here. It's not worth it. If you're like most people who already don't have a lot of money to play around with, don't waste it here. These people are scamming you, and you will NOT be happy, and you won't get your money back. I'm not even that picky. This is only the second bad review I've ever written. This company is THAT bad.

No package received

If I could give dresslily zero stars I would. I ordered a top at the beginning of March and it is now April 24 and I still haven't received it. The last time tracking was updated was March 10. I have been talking to so-called customer service and they are very condescending. They are acting like the package just shipped, which it didn't. They keep telling me it takes longer for international delivery (no-duh). They keep saying my package is on the way and they keep moving the deadline to receive the package back. All I want is a refund, but they won't give me one unless they have a status update on the order. This is a TERRIBLE place to order from.

JUDITH RIVERA墨西哥 · 写过 3 条评价 · 发表于 2020-04-17

100% recommend Dresslily

All the purchases I made at Dresslily were excellent, the support is very good, the prices are low, the quality of the products is very very excellent, there I find a wide variety of clothing, accessories and decoration. I highly recommend buying from Dresslily!

Low quality, stained, (fairly) bad customer support

Gave me a hoodie that was much lower quality than the picture. It even had a stain on it. I only just got a reply from customer support when I told them about it 4 months ago. They offered me a 10USD coupon for their store which is useless when I will never buy there again. I wrote a review for the product when I got it which was 2 stars but now I wish it was 1. Mysteriously the review never appeared on the product's page and still to this day the only reviews visable on there are 4 or 5 stars. If you are ever in doubt about one of their products then check the scores because I can almost guarentee there won't be one that is 3 or below. My review is copied below since it can't be found on their website. In the 4 months since I got it I have actually not worn it at all and no longer think the design is even enough to save it from 1 star: [Start of review] Cool design but rather disappointing First off this design is very cool and I do like it however there have been quite a few issues with it that have left me disappointed. I may still wear this but only infrequently and not in public much. The first thing I noticed was that the material wasn't very good for the hoodie. This can't be seen in the product pictures (I will get back to this) but the material is very shiny and smooth and isn't particuarly comfortable, especially against bare skin if you are wearing a short sleeved t-shirt underneath. It's also really thin and feels pretty cheap. The only nice bit of material in it is the inside of the hood which is a softer. Overall it makes it seem more like a raincoat than a hoodie but it probably wouldn't keep you very dry. Another thing that is that the stitching is really obvious since it is black thread on a white background. I didn't remember seeing this on the product images and sure enough when I checked it wasn't. It is really clear that the product images are not of the actual thing you receive since the stitching doesn't match, the front pocket is completely different and the positioning of the design is slightly different on each one, most obviously seen by looking at the front black dot and the part where the white and black meet at the bottom being both offset from the images. The nail is the coffin is that when it arrived it had a small brown-orange stain on the back of it which means I will have to wash it immediately. This just goes to show how this is a cheap product and hasn't had much care put into it. I don't feel this was worth the £20 I payed for it (it was on sale and I can't imagine ever paying £35 for it!). The nice design on it was the only thing I actually liked about it and if it wasn't for that or if anything was worse it would've gotten 1 star. I am considering a refund. I'm unlikely to shop at dresslily again due to the complete different between the advertised product and actual thing for this high of a price. [End of review] After receiving a reply I have explicitly told then not to bother me again. They have nothing more to say to me and nothing more to offer me. The only thing left is for me to make this review since they wouldn't let me do it on their own 'reviews'. UPDATE: They contacted me again with an offer of a full refund/donation of the full price without returning the item. They were unable to make my requested donation so I received a full refund and donated it to charity. This was great of them but keep in mind I complained about this 4 months before they responded, only offered this when I made a public review and my review on their website is still not visible.

Fantastic service

Fantastic service, great prices, good quality clothing that fits well, very good delivery.

Fast and good quality

It took me a while to write one and I'm sorry it was well on time and clothing was great quality

Will not shop here ever again

It took them a week and a half just to ship my order out. Now, a week after it’s apparently been shipped, I can’t track it nor has it been delivered. I won’t be shopping on this site ever again. Ridiculous! **Edit: I have been in contact with them since Saturday April 12, 2020 and finally, they are refunding all my money for my order. I still stand by my rating!!

PinaZippo意大利 · 写过 5 条评价 · 发表于 2020-04-12

Wonderful dresses

I bought two dresses: Sleeveless Star Print Faux Leather Insert Asymmetric Dress and Cold Shoulder Sweetheart Neck Lace Insert Dress, both size M, black color. Both dresses are beautiful, their fabric is exceptional, the shipment takes place in a few days. The clothes up close are even more beautiful.

The best online store 💕

Dresslily is my favorite online store. I love their clothes and bags. The quality is high, everything you buy looks like the picture. Delivery is always on time, and everything you order arrives protected and in their distinctive bags. Their swimwear are great, and they have the widest range of plus size clothing. In 3 years, how long have I been buying from them, I have more than 10 orders, and I was always very happy. 🌺

Satisfied customer

Anytime you order online it's a gamble. I feel the fabric is nice but the sizes can be misleading. Luckily everytime I needed to return and item the company is willing to accept my request. I feel the wait time is comparable to most clothing stores.

First time ordering....

First time ordering and I love my dresses. The sizes were accurate so now I know I'll be ordering again.

great quality clothing

Good bodor

I am Mr.Lenam come from Vietnam, we want to thanks bodor company and bodor engineer Allen Jin. We buy bodor machine F3015 BHC-2001162 1000W Max, From April 1 to April 3, Mr.Allen Jin help us intall this machine and training us. He have good enthusiastic service attitude, and also good technology ,He can be nice training us, very satisfied with this service. Bodor machine look like very beautiful, It have high quality, high speed, and nice price. Will buy next laser machine when needed. I wish Mr. Allen Jin and bodor company all is well, Thanks!

worse than bad wish i could rate as…

worse than bad wish i could rate as minus. Ordered dresses in September for halloween. when they eventually arrived they were such poor quality that I arranged to return for full refund. I sent them back following the return instructions which stated that postage would only be covered to 30% of the value of the goods. I returned them using Royal mail, and provided copies of my postage receipts It is now March, I still have not received any refund!. Dresslily claim that they have not received the goods and theIr following was their excuse "As we have stated in the previous message that the tracking number is necessary for us to track the returned package. This will enable us to track the progress of the package return. As we have explained, we can arrange the refund after we receive the package. In this case, we have no any tracking information to check the returning since the address we provided is a third party address.' NO TRACKING WAS REQUESTED IN THE ORIGINAL RETURN INSTRUCTIONS!!! "3. Return the item to us Once we receive the item, we will offer you the following options. Option A: Refund ****USD to Your dresslily Wallet Option B : Refund to Your Original Payment Account We can at most refund 30% of the product price for shipping fees when we offer return solution (Customer needs to provide the shipping fees proof before we process the refund) If shipping fees exceed 30% of the product price, customer need to pay the difference.' "We will allow you to return the product to our warehouse and we will refund ****USD for you after receiving your parcel. Your RMA number is:LRMA******************C 1.Please download and print the attached RMA form, and put it in the package. This is so that we can check your return and contact you when we receive the package. 2. Kindly read the RMA form carefully before sending the package to us. We will not be held liable for any mistakes in the returns process due to not following the RMA instructions 3. Once you have returned the item, please provide us with your tracking number or shipping receipt. 4. Please return the items within 7 days of receiving the RMA form."

Horrible company

Horrible company! Bought my wife a gift on 2/4/2020 and did not get my product. Request refund which was accepted and processed but the money never got refunded to me. Initially was told it takes 7-14 business days. It is now 3-31-20 and still no money or any attempts on dresslily's behalf to resolve the issue. Do NOT purchase anything from this fraudulent company.