Dresslily offers a wide range of fashion products including matching couple outfits, women's dresses, tankinis, and men's shirts. The brand emphasizes a diverse product mix catering to vacation, beach, bohemian, casual, and themed outfits, often featuring floral, tropical, and ethnic prints. Dresslily provides a platform where customers can earn D-points through check-ins and enjoy various promotions and discounts; subscription is free. The website highlights a user-friendly shopping experience with secure checkout and fraud detection, supported by cookie policies to enhance user experience. https://www.dresslily.com/
以上内容由商家自行提供，未经平台核实。dresslily（dresslily.com）在 OK.one 的综合评分为 3.1 分（满分 5 分），基于本站收录的 885 条用户评价，属于购物与时尚分类，口碑一般。22% 的评价为 1 星，差评比例偏高；商家回复了 95% 的差评；近 12 个月新增 16 条。数据最后更新于 2026-10-24。
I have brought 2 items from dresslily and both have fitted lovely I have had to buy the bigger sizes but have brought a belt for both dresses and have fitted fine. I have also had many comments while wearing them asking were I got them from. I would definitely be buying from them again and would recommend them.
Ordered a jacket and using their size guide I would be a M. Having read others say they come up small I ordered an XL. When the jacket arrived ot was tiny, it's tight on my skinny 14 year old son. I contacted their customer service to request a refund and have been totally ignored. I put in a PayPal claim and Dreslilly offered me a £6 refund on the £36 jacket that is absolutely useless to me. Unfortunately PayPal have found in their favour so I am £36 out of pocket and stuck with a cheap-looking jacket that is of no use whatsoever.
Dear Andrew， We regret to hear that you are having sizing issues. On all our dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size. We have sent you a message via our Support Center. Please kindly login to your account and reply to us there. We look forward to your reply, Once again we apologize for any inconvenience caused. dresslily Customer Support Team
I ordered from this store for the first time in January 2020. Unfortunately for me, I didn't realise that they were based in China and ended up being told that due to the Chinese New Year, my order was delayed for almost a month. Then after it finally did ship (February 20, 2020) it was confiscated by FedEx and held in quarantine thanks to the Coronavirus. Although my order was late getting to me, DressLily did keep in contact with me the whole time and they even expedited it to first class shipping (which FedEx kinda screwed me out of, but I guess it's better than being sick). When my package finally got to me (March 15, 2020) I was OVERJOYED with my products. Seriously, these clothes look better in person than they do on the site! I was so happy with the products that despite my long shipping process, I will 100% order from them again and again and again. Sidenote: their clothes run a bit big, I ordered a size S and it was closer to a M, but I'm ecstatic with my purchase! If you don't mind the wait in shipping, DressLily has fantastic threads at very reasonable prices. I love this place!
Love my galaxy shirt. It fits perfectly.
They claim my items were shipped on 3/13 but the tracking has not updated at all. I have contacted them multiple times and they refuse to refund me!! SCAM! I work for an e-commerce company so I know the ins and outs of shipping And they just continue to try to feed me BS. This rep advised I would be refunded if I hadn’t received my stuff by the 7th day which will be tomorrow, we’ll see what happens. Update 4/2 - So the package did finally ship, but it ended up being RTS’d (returned to shipper) as of 3/31 due to a delivery issue. I contacted the seller again to inform them I was home all day so I wasn’t sure why it wasn’t delivered. As it’s being returned I asked for my money AGAIN. And they still will not refund me lol. They’re telling me I have to wait 7-10 days to hear from someone else to determine if I can be refunded. Not sure if I should just cut my losses, Is $30 really worth all this? 😅
Dear Arianna， We are sorry for any inconvenience. If you get a tracking result like " Not found" , it means that the tracking information is unavailable at this time. It does not mean that we have not mailed your package. There may be some delays between scanning events and the website' s updates. Once we have shipped the item, the tracking status will take a few days to be updated online by the shipper. Therefore, please wait a few more days and try again later. After tracking your parcel on the tracking site, we are happy to inform you that the tracking number is active right now. You may then check the status of your item on this site: https://www.1tracking.net/en Once again thank you for you patience and understanding. dresslily Customer Support Team
Fantastic service, great products, and great value! Super fast shipping!
Recently I ordered $99 worth of tops from this company in medium. When I received my order, it was actually large to 2LX. I contacted them immediate for an exchange and have received no instructions or RMA or acknowledgement in any way. This company really sucks in the product and customer service dept. I wish I had read some of these reviews before I ordered from them.
Dear Wanda， We regret to hear that you are having sizing issues. On all our dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size. For your product size problem, we hope to clarify that your product size is selected XL and 2XL,NOT medium and large. So we send products according to the content of the customer's order. We have sent you a message via our Support Center. Please kindly login to your account and reply to us there. We look forward to helping you. dresslily Customer Support Team
So my parcel arrived this morning with a very lovely DHL driver. However, before handing over the parcel he said I need to pay £58 postage for it... the company hadn't paid the correct shipping tax/postage!!! Really?!? Absolutely no way was I paying for postage on something I had already paid postage for, and especially when the contents of the package probably cost less anyway 😂 so yeah, that went straight back with the delivery man.... goodbye! Refund please 👍
Dear Kim， We regret to hear that you have had to pay import tax. Please see our policy on tax for more details: http://www.dresslily.com/m-article-id-58.htm. In order to give you a suitable solution to solve this problem would you mind send us your valid order number? We look forward to your reply, dresslily Customer Support Team
I purchased a dress for my wife that was one size too small. I contacted support and had a response within a few hours stating that I could get a new dress in the correct size for no cost and I could keep the first one as well. I received the new dress within a couple of weeks and it fit my wife perfectly. I was very pleased with the prompt service and the care from the support team. I will definitely place more orders in the future!
Scam!!!! I've had good results from similar online stores but this was ridiculous!! Waited TWO MONTHS for my "order" when the estimate was 14 days. Then the items I got were completely wrong, wrong size. Not even remotely close to what I ordered by any stretch of the imagination. DO NOT ORDER FROM DRESSLILY
Dear Christine, We are sorry to hear that you were not satisfied with your order. We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm. Please check your account and reply to the ticket we have sent you about your issue. We are always happy to assist you, dresslily Customer Support Team
I placed an order 2/26/2020, for 3 dresses. I planned to wear one of them tonight, 3/14/2020, for my anniversary. Well, it's my anniversary and my order still has not arrived. Their customer support just keeps telling me it shipped, to check tracking info (which just shows that it shipped 3/6/2020, with zero tracking information). They have blatantly refused to do anything more until I get the package and "try them on and hopefully you like them". DO NOT ORDER FROM THEM. IT'S 100% A SCAM.
Dear Katrina, We are sorry things have taken longer than expected. We sincerely apologize for delayed shipments your order(s) out yet due to during the Chinese New Year’s fulfillment backlog. Please note that all our items have varying processing times that are clearly marked on the product page. The time it takes to process an item depends on it's warehouse and stock availability. Please check your account and reply to the ticket we have sent you about your issue. We are always happy to assist you, dresslily Customer Support Team
Ordered two bikinis which are both fabulous quality. They fit nicely and I'm an awkward UK 8 (5'7). They feel sturdy enough to keep me actually covered and the high waist it perfect. (Ordered size S) However the dress that I ordered is really thin. I was hoping for an actual dress but just a beach throw over which is effectively what it is. Order took just over 2 weeks to arrive but that wasn't really an issue for me as I don't mind waiting
I placed an order on January 28th, 2020 for three tops and an ear cuff and I was really excited about it. Around February 19th, 2020 I get an email apologizing for the delay but assuring me that my order will be shipped soon and that I will get a tracking number as soon as it's sent. I get it, I have worked in retail and I know hold ups can happen and I know not to expect a super fast delivery from out of the country. Here we are nearly a month after the apology was sent and my "tracking number" for FedEx simply shows that a shipping label has been created. I reach out to Dresslily via live chat and I am told to use the same tracking number provided in the email I was sent. I explain that all I can see is a shipping label has been created and that since it has been nearly 6 weeks from my initial purchase, I no longer want the order. They then send me an alternate hyperlink that shows my package has magically just arrived in the US today and that unfortunately, I have to wait for the package to arrive and ONLY then will they initiate a return process. Apologetic but not very helpful and certainly not customer service oriented. Never wasting my time or money on this site again and would not recommend.
Dear Customer， We are sorry for any inconvenience. There may be some delays between scanning events and the website' s updates. Once we have shipped the item, the tracking status will take a few days to be updated online by the shipper. Therefore, please wait a few more days and try again later. Have you received the product now? If you have received and need to return, please tell us your order number and we will provide you with a solution. We look forward to your reply, Once again we apologize for any inconvenience caused. dresslily Customer Support Team
returned a jacket to their warehouse in spain after ordering the wrong size, they have been helpful in getting the correct sized jacket out and also agreed to reimburse me the return costs as a kind gesture, communication and replies have been excellent and exceeded expectations thanks again
Dear Sai， We are sorry your order has not met your expectations. We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm. If you have already provided a proof of return , we will provide you with a solution. May I know your order number and your issue in detail? You can find your order number in: My account >> My orders here: https://login.dresslily.com/m-users-a-sign.htm. We will do our best to help. dresslily Customer Support Team
You are so kind and helpfull.. My issue is resolved. Thanks to all.. product size was not good.. order: LL2002020344494871
With my last order, everything was FINE! From ordering to the product itself. And if I can recall correctly, it arrived in a reasonable amount of time. And dresslily also keeps the buyer informed with emails too. There was one teeny glitch with the Christmas cats hoodie. The material is like a lycra type, which means that its not really warm to wear in the dead of winter. But I still LOVE it! Very whimsical. I did order way up (XXXL when I usually can wear L or XL), but it's not snug nor is it very loose either. I'd say perfect! That it has orange cats on it is a bonus. Great background color.
Few months ago I purchased a gorgeous vintage-looking corset on DressLily, which I couldn't find online basically anywhere. Luckily, the one I found on DressLily was everything I ever wanted and needed: sizing is perfect, the nude color is simply gorgeous, and the shipping was pretty fast. Thank you very much for friendly customer service and thorough packing. Five stars out of five!
The clothing is great quality and the service is great. There is a wide variety of clothing and other items that you can’t find anywhere else.
I love this shop! Always such a great selection. I found they are good quality and true to size, which I find important as a plus sized woman. I will definitely be ordering from them again in the future.
Order number - L2002102148199217 On February 10, 2020 I placed an order on a dress I fell in love with. Thank fully I payed via PayPal for the transaction. This was the first time I ordered from them, and will also be the last. I am used to ordering from out of country as I have ordered from Wish quite frequently. I waited about a week and check on the progress on my order and it said it was still processing at which time I reached out to them via Facebook messenger, as the website said that it was the fastest way to get in touch with someone, and was told that it was all set and being sent out the next day and I would receive an email with the tracking number. Waited a couple of days and no email, messaged again and they apologized for that and that they were working on it and that the Chinese New Year things would be delayed, even though the date I started my transaction was after the dates they showed that things would be back to normal. Forward to March 1, 2020 reach out again and new story this time about Italy. Finally I’m fed up with them and started a ticket with PayPal including screenshots of all conversations through messenger. This afternoon I received an email from PayPal my money was refunded and the case is closed the decided in my favor. I have never been so relieved that I did everything via chat for proof of conversations. Buyer definitely beware with this company. And thank goodness for PayPal.
Dear Customer， We are sorry to hear that you were not satisfied with your order. We sincerely apologize for delayed shipments your order(s) out yet due to during the Chinese New Year’s fulfillment backlog. We have sent you a personal message regarding your issue in our ticket system. Please kindly login to your account to check this and reply to us. We look forward to helping you. dresslily Customer Support Team
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