Wondershare Technology is a key member of the National Planning Software Enterprises of China and a global leader in application software development. We have users in over 150 countries. Wondershare is committed to providing software that brings simplicity to people's lives.Wondershare Dr.Fone is a complete mobile device solution for iOS and Android devices. Over Millions of people use and like Wondershare Dr.Fone. It solves problems in any scenario, from system breakdowns and data loss, to phone transfers and much more!
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the reliable tools that make transferring data and unlocking locked mobile devices a very straightforward process. Many users appreciate the intuitive platform which helps save precious time when troubleshooting and fixing unexpected software problems.
However, some people mentioned persistent difficulties with getting refunds after purchasing software licenses. Some reviewers were not happy with the application because it occasionally failed to unlock devices or perform expected technical repairs properly. A few consumers also noted that support responses were slow or completely unhelpful when trying to resolve these technical issues.
Very disappointing. Don't trust their 7 days refund policy. After spending 2 nights on it, I decided to give up but they insist that I have to sit through their entire troubleshoot process. I am not going to waste anymore time on this nonsense.
Wondershare Dr.Fone 回复2025-03-22
Thank you for bringing this issue to our attention. We are very sorry to hear about the problem you encountered with your product. We apologize for any misunderstanding caused by our request for information such as photos or logs.
We ask for more information so that we can troubleshoot for you and help me locate the problem and provide a solution.
Rest assured that we are here to help you. Please provide an email address and we will contact you as soon as possible and will do everything we can to ensure your satisfaction. Thank you for your understanding and patience.
Great for transferring very large WhatsApp chat (just finished transferring 250GB of WhatsApp chat history include photos & videos in half day before writing this review). It would be 5 stars if the transfer speed was higher (PC specs I'm using is Intel i7-12700F, 32GB of DDR4 3200 RAM, RTX 3050 GPU, 1TB NVME x4 SSD and USB 3.2 Gen2 type C for connecting phone to PC) and if it could resume interrupted transfer (mine was from disconnected network cable so lost internet connection) from last successful backup without doing it all over again from the beginning that would be awesome. Here is a tip: shutdown your antivirus real time protection when transferring to increase the transfer speed even not much but it really helps in my experience.
Wondershare Dr.Fone 回复2025-03-17
We appreciate you taking the time to share your experience with us. We understand your desire for faster transfer speeds and the frustration of having to restart a transfer after an interruption. We're constantly working to improve our software and will take your feedback into consideration as we develop future updates.
We're glad you found our software helpful for transferring large WhatsApp chat histories. It's great to hear that you were able to successfully transfer 250GB of data, including photos and videos, in just half a day. We value your suggestion about disabling real-time antivirus protection to potentially increase transfer speeds. We'll continue to explore ways to optimize our software for efficient data transfer.
Absolute crap. Goes on and on and doesn't tell you when it ends. Solutions and troubleshooting doesn't work
Wondershare Dr.Fone 回复2025-03-12
Thank you for providing feedback on this experience. We are very sorry to hear that the service did not meet your expectations. Please rest assured that we will do our best to resolve this issue for you.
In order to understand the problem you encountered and actively make improvements, please let us know your email address, please follow the address [email protected], and we will take immediate steps to assist you.
Thanks again for bringing this matter to our attention, we appreciate your patience and we are working hard to resolve this issue.
I clicked on the link from my purchase confirmation email and downloaded the software. The only options I was given were for further purchases. There is NO way to get ANY help other than bots - which offered no help at all. Unable to get contact the supplier of even get the promised refund automatically.
Wondershare Dr.Fone 回复2025-03-11
Thank you for providing feedback on customer service related issues. We are very sorry to learn that the service did not meet your expectations. Please rest assured that we will do our best to resolve this issue for you.
In addition to AI intelligent customer service, we also provide online, telephone, and email services. Due to time differences and network issues, there may be some delayed responses and disconnections, which we will do our best to customer service and avoid. We will also continue to improve our service quality so that our customers receive quality service.
To help us resolve this issue, please provide your contact email address, please follow the address [email protected], and we will take immediate action to help you.
Thank you again for reporting this issue to us, and we are working hard to resolve this issue.
Complete Scam advised it could unlock my phone prior to payment, after payment it could no longer do it! DO NOT Pay for this!!
Wondershare Dr.Fone 回复2025-03-07
Thank you for taking the time to share your experience of unlocking your phone with our products. We value your feedback and will use it to improve our services.
We need to confirm your collection model and the specific situation of the problem. If your model is not included, we are willing to learn more and continue to develop. We hope to contact you by email for improvement and assistance.
with my iphone x didnt work but with my iphone 6 its work
Wondershare Dr.Fone 回复2025-03-11
Thank you for taking the time to provide us with feedback on the previous use of different models.
We are interested in learning more details from you, such as the specific problem situation, and we will evaluate and make improvements after receiving it. We will contact you via email at [email protected], so stay tuned!
Thank you for your valuable feedback, and look forward to better products.
We appreciate your feedback. We apologize for the issue you experienced with your phone not shutting down.
We are committed to improving the stability and functionality of the software and are actively working on improving the performance of the program. We value your opinions and will continue to work hard to provide a better user experience.
Don't worry - our team will contact you via email to resolve your issue and find a solution that ensures you are satisfied. We are committed to resolving this issue for you and thank you for your patience.
DO NOT USE SOFTWARE ITS HIT AND MISS !! and customer service just want to argue!! Jow is just no help at all !! try get help and they just dont want to know !! they expectect you to keep paying for the subsciption with know support and it Don't work and treat you like you just lie to them. Money grabbers.
Wondershare Dr.Fone 回复2025-02-28
Thank you for providing feedback on product issues and customer service related issues. We are very sorry to learn that the service did not meet your expectations. Please rest assured that we will do our best to resolve this issue for you.
In addition to online communication, we also have upgraded email services. We will do our best to serve customers and avoid bad experiences. We will also continue to improve our service quality so that our customers can receive excellent service.
To help us resolve this issue, please provide your contact email address, please follow the address [email protected], and we will take immediate action to assist you.
Thank you again for reporting this issue to us, and we are working hard to resolve this issue.
After paying for the subscription, I was not able to restore my contacts from the backup I made, it gave me an error and no suggestions on how to make it work. I'm giving it two stars because I was able to talk to customer service (a real person) and I'm working on getting a refund.... It is a hassle, I don't recommend it!
Wondershare Dr.Fone 回复2025-02-24
We apologize for the unrecovered situation. In this case, we will ask our technical and development staff to step in and check the issue.
Please provide your contact information and we will escalate your situation to follow up specifically with customer service.
Thank you for notifying us of this issue, and we hope to have the opportunity to serve you better in the future.
Finally succesful transfering Whatsapp chat from IP 15 pro max to Samsung 25 Ultra. I wish they provide manual because there was some step that took forever and seems not working but it work.
Wondershare Dr.Fone 回复2025-02-24
We appreciate you taking the time to share your experience. We understand that transferring WhatsApp chats can be a complex process, and we're glad you were eventually successful. We're always looking for ways to improve our user experience, and your feedback is valuable to us.
This was the best software for backing up my phone.
Wondershare Dr.Fone 回复2025-02-24
Thank you for your kind words! We're thrilled to hear that you found our software helpful for backing up your phone. We appreciate your positive feedback and will continue to strive for excellence.
The app crashed couple of times, but at the end my iPad came to life!
Wondershare Dr.Fone 回复2025-02-20
We understand that app crashes can be frustrating. We appreciate you bringing this to our attention. We're committed to providing a smooth and reliable experience for our users.
Did Not work, and no recourse to cancel or get refund.
RIP-OFF.
Wondershare Dr.Fone 回复2025-02-13
We sincerely apologize for the situation where the product is not available. In this case, we will ask our technical and development staff to intervene and check the problem.
Regarding refunds and cancellations, we will handle it according to our refund policy. To express our apologies, please provide your contact information and we will follow up specifically on your situation.
Thank you for letting us know about this issue, and we hope to have the opportunity to serve you better in the future.
We appreciate you taking the time to share your experience. We understand that finding what you need can sometimes be a challenge, and we're always striving to improve our services.
