Wondershare Technology is a key member of the National Planning Software Enterprises of China and a global leader in application software development. We have users in over 150 countries. Wondershare is committed to providing software that brings simplicity to people's lives.Wondershare Dr.Fone is a complete mobile device solution for iOS and Android devices. Over Millions of people use and like Wondershare Dr.Fone. It solves problems in any scenario, from system breakdowns and data loss, to phone transfers and much more!
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the reliable tools that make transferring data and unlocking locked mobile devices a very straightforward process. Many users appreciate the intuitive platform which helps save precious time when troubleshooting and fixing unexpected software problems.
However, some people mentioned persistent difficulties with getting refunds after purchasing software licenses. Some reviewers were not happy with the application because it occasionally failed to unlock devices or perform expected technical repairs properly. A few consumers also noted that support responses were slow or completely unhelpful when trying to resolve these technical issues.
Its a scam!! and all the 5 star ratings are fake paid ratings!!
Wondershare Dr.Fone 回复2025-04-29
Thank you for taking the time to provide your feedback on Trustpilot. We are truly sorry to hear about your negative experience with Dr.Fone. Please allow us to clarify some points and offer assistance to resolve any issues you have faced.
We want to assure you that we are not running a scam and we take the trust and satisfaction of our customers very seriously. Our 5-star ratings are genuine and come from satisfied users who have found value in our software. We continuously work to improve our products and services based on our customers' feedback.
If you have encountered any problems while using Dr.Fone, we would like to help you resolve them. Please feel free to reach out to our support team at [email protected], and they will be more than happy to assist you.
We would appreciate it if you could provide us with more details about the issues you faced while using Dr.Fone so that we can work towards a resolution together. Your satisfaction is our top priority, and we are committed to addressing any concerns you may have.
It worked well. However, I did not find a help file when I thought I needed to check or verify that I was doing everything correctly.
Wondershare Dr.Fone 回复2025-04-29
We appreciate your feedback and are glad you found the product useful. We understand the importance of comprehensive documentation and will review our resources to ensure helpful information is readily available.
If you have any questions or concerns, please do not hesitate to contact us from https://support.wondershare.com/ We are here to help.
I forgot my phone's PIN and wanted to bypass it because I don't want to lose my data, I opened the software and it said I need to buy license and it will bypass it. Now after purchasing the software, it said I need to format to unlock the phone. Seriously? Format? I can do it via hard reset, why would I pay this stupid software for it? The software is a scam to fraud people by misleading that it can bypass the phone login. When you try to contact the support, there is NO way to contact a human customer care for refund. I'm going to do a bank dispute if their support don't refund me.
Wondershare Dr.Fone 回复2025-04-28
Thank you for your feedback regarding your experience with Dr.Fone. We apologize for any inconvenience or frustration you may have experienced due to product limitations.
Our program can indeed unlock some Samsung or LG screen locks without data loss, but not all. You can find the list of supported devices here: https://drfone.wondershare.com/reference/android-lock-screen-removal.html. It seems you may have missed this list before making your purchase, and we understand your disappointment if your phone model is not included. We sincerely apologize for this situation.
To further investigate the technical issue, we'd like to ask our technical team to intervene. Please kindly let us know your device model as well as sending the log file. All of the information will help us to guide you through the process. If there is a technical or compatibility issue that cannot be resolved and is confirmed by our programmers, we are more than willing to help process a refund for your order, provided it is within the 7-day money-back period.
Please don't worry - our team will contact you by email to resolve your issue and find a solution that ensures your satisfaction. We are committed to resolving this issue for you, and thank you for your patience.
I just paid for a 1-month package and it was of no help at all!!! All I am getting is repair failed! After paying for all that money to get nothing!
Wondershare Dr.Fone 回复2025-04-28
Thank you for your feedback regarding your experience with Dr.Fone. We apologize for any inconvenience or frustration you may have experienced due to product limitations.
To further investigate the technical issue, we'd like to ask our technical team to intervene. Please kindly let us know your device model and the error message, as well as sending the log file. All of the information will help us to guide you through the repair process.
Please don't worry - our team will contact you by email to resolve your issue and find a solution that ensures your satisfaction. We are committed to resolving this issue for you, and thank you for your patience.
I purchased a location-changing product and paid for a full year in advance. It worked fine for a few months, but then suddenly stopped working. When I contacted the company, I was informed that this feature had been discontinued.
Even though I still have several months left in my subscription – which I paid for – I can no longer use the service I bought. The company told me I should have reported the issue within 30 days of purchase to get a refund.
So apparently, I’m supposed to invent a time machine, go back several months, and file a complaint before the product even stopped working.
Absolutely shameless. Scammers. Avoid at all costs.
Wondershare Dr.Fone 回复2025-04-25
We apologize for the inconvenience you have experienced with Dr.Fone - Virtual Location. We understand your frustration, especially since you have paid for a full year in advance.
We would like to assure you that we take your concerns seriously and will look into this issue. In light of the circumstances, we are considering the possibility of providing a partial refund for the remaining months of your subscription that you are unable to use.
We kindly ask that you provide your contact information, and our support team at [email protected] will take prompt action to assist you. Thank you for your understanding.
Feels Like a Scam – Misleading Product and Zero Support
Feels Like a Scam – Misleading Product and Zero Support
I bought Dr.Fone (Mac) – Screen Unlock (iOS) thinking it would help me unlock my iPhone. Nowhere during the purchase process did it clearly mention that the tool would completely wipe all the data from my phone. That’s a pretty major detail to leave out until after payment.
As soon as I realized what was going to happen, I tried to get a refund. That’s when the real frustration began. Their website is like a maze — it just keeps looping you between product pages and subscription settings with no clear way to actually request a refund.
I finally found a support chat icon, but no one ever showed up. I waited over 8 hours with zero response. I canceled the subscription just 30 minutes after buying and didn’t even use the tool, but getting in touch with anyone or getting my money back has been impossible so far.
Honestly, the whole experience feels shady. The product was not what I expected, there’s no real support, and the refund process seems designed to wear you down. I really regret trusting Wondershare.
Wondershare Dr.Fone 回复2025-04-14
We sincerely apologize for the initial challenges you faced and are grateful for your patience and persistence. We also regret the difficulties you encountered while attempting to reach our support team.
Please be informed that Dr.Fone (Mac) – Screen Unlock (iOS) will necessitate the complete erasure of all data, a detail that is specified on our website. However, we will ensure that your suggestions are communicated to our product team for potential implementation.
Should you require further assistance, we encourage you to contact our support team via https://support.wondershare.com/ or by selecting the FEEDBACK button. Additionally, please take note of this email address [email protected], and we will promptly take the necessary steps to assist you. Please be assured that if a technical or compatibility issue arises that cannot be resolved and is confirmed by our programmers, we are fully prepared to facilitate a refund for your order, provided it falls within the 7-day money-back guarantee period.
We appreciate your efforts in bringing this matter to our attention. Thank you for your continued patience as we diligently work to resolve this issue.
I bought Wondershare Dr.Fone to recover data from my phone’s SD card, as advertised. Unfortunately, it did absolutely nothing — it didn’t even recognize the SD card properly. When I tried to request a refund, I was sent into a frustrating loop between a chatbot and a link that took me back to the chatbot, making it impossible to contact support or claim a refund. The whole experience feels misleading and borderline scammy. Complete waste of money. Be warned
Wondershare Dr.Fone 回复2025-04-14
Thank you for providing feedback on your experience with Dr.Fone. We are very sorry to hear that the product did not meet your expectations. Please rest assured that we will do our best to resolve this issue for you.
To clarify, Dr.Fone is designed to recover data in mobile device instead of in SD card. However, we have another recovery tool (Recoverit https://recoverit.wondershare.com/) that could suit your need. Please pay attention to this address [email protected] and we will take immediate steps to assist you.
Thank you again for reporting this issue to us. We appreciate your patience and we are working hard to resolve this issue.
very poor ethics. was not happy with their policies, their agents weren't helpful at all.
Wondershare Dr.Fone 回复2025-04-05
We apologize for the issues you encountered and appreciate your patience and persistence.
May we know more details of the whole situation? If there is a technical or compatibility issue that cannot be resolved and is confirmed by our programmers, we are more than willing to help process a refund for your order, provided it is within the 7-day money-back period.
Please kindly review our request for your contact information, and our support team ([email protected]) will take immediate steps to assist you. Thank you for your kind understanding.
Thank you for your feedback. We are delighted that our product is working well for you. If you have any suggestions on how we can improve and earn a higher rating from you, please do not hesitate to contact us at https://support.wondershare.com/. We are here to help you. Thanks again!
We apologize for the issues you encountered and appreciate your patience and persistence.
May we know the feature you use and more details of the whole process? Please kindly review our request for your contact information, and our support team ([email protected]) will take immediate steps to assist you. If there is a technical or compatibility issue that cannot be resolved and is confirmed by our programmers, we are more than willing to help process a refund for your order, provided it is within the 7-day money-back period.
Thank you for your kind understanding.
Hands down the biggest rip off ever. Do not waste your money on this product it does not work on my motto go phone with a pin lock. I followed the directions verbatim and tried so several time each time was a complete failure. Now they don’t want to return my money for this non working falsely advertised product
Wondershare Dr.Fone 回复2025-04-02
We apologize for the unlock issues you encountered and appreciate your patience and persistence.
May we know the lock type you would like to bypass? Please kindly provide a screenshot of the unlock failure and the log file from Dr.Fone so our technical team can investigate. If there is a technical or compatibility issue that cannot be resolved and is confirmed by our programmers, we are more than willing to help process a refund for your order, provided it is within the 7-day money-back period.
Please kindly review our request for your contact information, and our support team ([email protected]) will take immediate steps to assist you. Thank you for your kind understanding.
First too many ads and not a clear path to get started, ie here do I pit the password. Otherwise it was good
Wondershare Dr.Fone 回复2025-04-01
We appreciate your feedback and understand your frustration with the initial experience. We're always looking for ways to improve our user experience and make it easier for everyone to get started. We'll take your comments into consideration as we continue to develop our platform. If you have any questions or concerns, please do not hesitate to contact us from https://support.wondershare.com/ We are here to help. Thank you for sharing your thoughts!
Great it unlocked my phone very cool, the download and then working out how to use it all a bit clunky, when you are not used to IT
Wondershare Dr.Fone 回复2025-04-02
We appreciate your positive feedback! We're glad the product unlocked your phone. We understand that the initial download and setup process can be a bit challenging for those unfamiliar with technology. We strive to make our products user-friendly, and we'll continue to improve the experience in future updates. If you have any questions or concerns, please do not hesitate to contact us from https://support.wondershare.com/ We are here to help.
I don't recall seeing any warning BEFORE I elected to pay for the repair service that the phone would be reset to factory conditions until AFTER the repair. If I had known that I may not have purchased this service
Wondershare Dr.Fone 回复2025-03-31
We appreciate your feedback and understand your frustration with the repair issue. Sorry for the repair issue you encountered.
To better assist you, could you please provide the device model and operating system you are using? It's important to note that for iOS devices, the standard repair will not result in data loss, while the advanced recovery will. For Android devices, system repair may lead to data loss.
We have mentioned the possibility of data loss in the online user guides and have advised users to back up their data before performing system repair. You can find this information in our guides here:
- https://drfone.wondershare.com/guide/android-repair.html
- https://drfone.wondershare.com/guide/ios-system-recovery.html
Once again, I apologize for any confusion or inconvenience this may have caused. Please don't worry - our team will contact you by email to resolve your issue. We are committed to resolving this issue for you and thank you for your patience.
Complete scammers won’t issue refunds fake claims to unlock phones and recover lost data
Wondershare Dr.Fone 回复2025-03-29
Thank you for providing feedback on your experience with Dr.Fone. We are very sorry to hear that the product did not meet your expectations. Please rest assured that we will do our best to resolve this issue for you.
In order to better understand your situation, we will ask our technicians to intervene. Please pay attention to this address [email protected] and we will take immediate steps to assist you. As you can see, the 7-day money-back refund policy https://www.wondershare.com/refund-policy.html specifies the refund accepted circumstances and no refund circumstances. If technical issue or compatibility issue that cannot be resolved and confirmed by our programmers, we are very willing to help refund.
Thank you again for reporting this issue to us. We appreciate your patience and we are working hard to resolve this issue.
I must admit, I found the whole experience of trying to unlock very confusing and troublesome. After entering the two 'emergency' numbers, nothing happened.
Wondershare Dr.Fone 回复2025-03-29
Thank you for providing feedback on your experience with Dr.Fone. We are very sorry to hear that the product did not meet your expectations. Please rest assured that we will do our best to resolve this issue for you.
In order to better understand your situation, we will ask our technicians to intervene. Please pay attention to this address [email protected] and we will take immediate steps to assist you.
Thank you again for reporting this issue to us. We appreciate your patience and we are working hard to resolve this issue.
Using WhatsApp transfer. Did the job. Though they say it is one click affair, practically we need to do many things. However, it worked.
Wondershare Dr.Fone 回复2025-04-01
We appreciate your feedback and are glad to hear that the WhatsApp transfer worked for you. We understand that the process might not be as straightforward as advertised, and we're always looking for ways to improve the user experience. If you have any questions or concerns, please do not hesitate to contact us from https://support.wondershare.com/ We are here to help. Thank you for sharing your experience.
it's a total fraud and disaster. i installed the system, i payed the invoice and when i am using it, dr. fone just doesn't work. i tried to call them and to write them emails but they never replied. DO NOT USE THIS! TOTAL FRAUD!
Wondershare Dr.Fone 回复2025-03-26
We are very sorry to hear that the service did not meet your expectations and you encountered login issues. Please rest assured that we will do our best to resolve this issue for you.
Our customer service email address is [email protected], and we will take immediate steps to assist you. Please provide your email address so that we can follow up on your issue.
Thanks again for bringing this issue to our attention, and we appreciate your patience as we work to resolve this issue.
Restoring Whatsapp from IOS to Android is a nightmare.
doesn't work
Wondershare Dr.Fone 回复2025-03-26
We apologize for the situation where the product does not work. In such cases, we will ask our technical and development staff to intervene and check the problem.
To express our apologies, we will follow up on your case specifically.
Thank you for letting us know about this issue, and we hope to have the opportunity to provide you with better service in the future.
Does not work. I have sent them a list of my problems, I hope to get my refund soon.
Wondershare Dr.Fone 回复2025-03-19
We apologize for the situation where the product does not work. In such cases, we will ask our technical and development staff to intervene and check the problem.
To express our apologies, we will follow up on your case specifically.
Thank you for letting us know about this issue, and we hope to have the opportunity to provide you with better service in the future.
