Wondershare Technology is a key member of the National Planning Software Enterprises of China and a global leader in application software development. We have users in over 150 countries. Wondershare is committed to providing software that brings simplicity to people's lives.Wondershare Dr.Fone is a complete mobile device solution for iOS and Android devices. Over Millions of people use and like Wondershare Dr.Fone. It solves problems in any scenario, from system breakdowns and data loss, to phone transfers and much more!
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the reliable tools that make transferring data and unlocking locked mobile devices a very straightforward process. Many users appreciate the intuitive platform which helps save precious time when troubleshooting and fixing unexpected software problems.
However, some people mentioned persistent difficulties with getting refunds after purchasing software licenses. Some reviewers were not happy with the application because it occasionally failed to unlock devices or perform expected technical repairs properly. A few consumers also noted that support responses were slow or completely unhelpful when trying to resolve these technical issues.
The app didn't recognize my tablet. They refused to refund me. 30$ went to the trash. Scam, Beware.
Wondershare Dr.Fone 回复2025-02-10
Thank you for reporting this issue to us. We are sorry to hear about the computer recognition problem you encountered and apologize for the inconvenience.
As promised, we will provide technical support for any issues you encounter. Please feel free to contact us at [email protected] and we will assist you promptly. You can also provide us with an email address so that we can help follow up.
If it is indeed an incompatibility of the program, we will apply for a flexible refund for you after confirmation by our technicians.
Thank you for your understanding and patience.
I tried to unlock my tablet. It failed to recognize it. They refused to refund me,
Shitty app, scam, avoid.
Wondershare Dr.Fone 回复2025-02-10
Thank you for reporting this issue to us. We are sorry to hear about the computer recognition problem you encountered and apologize for the inconvenience.
As promised, we will provide technical support for any issues you encounter. Please feel free to contact us at [email protected] and we will assist you promptly. You can also provide us with an email address so that we can help follow up.
If it is indeed an incompatibility of the program, we will apply for a flexible refund for you after confirmation by our technicians.
Thank you for your understanding and patience.
i tried to transfer my whatsapp chats from iphone 12 to samsung s24 ultra. i tried 3 times as per all the instructions given. but the chat is not transferred. only the group were present . i paid but i couldn't get what i paid for
Wondershare Dr.Fone 回复2025-02-03
Thank you for providing feedback on this experience. We are very sorry to hear that the service did not meet your expectations. Please be assured that we are working hard to resolve this issue for you.
To help resolve this issue, we have created a ticket #4521048 for you, please follow the address [email protected], and we will take immediate action to assist you.
Thanks again for bringing this issue to our attention, we appreciate your patience as we work to resolve this issue.
well I paid $35 for the monthly plan because i have a few products i needed repaired and after a few attempts to unlock my ipad air (which the app says it fixed but absolutley did not) i hooked up my iphone 11 and its saying i have to buy more items when clearly it says 5 devices 1 pc included in my plan. I dont have very much money and definitely cannot afford to pay multiple times for something that doesn't even work properly and this was clearly designed to mislead people with the advertising and I have already been on here for hours trying to get it to work. Now Ive been on hold with help/chat for over 45 minutes. Very much dissatisfied and let down from this app, especially when its made to make you believe one thing and its the complete obvious.
Wondershare Dr.Fone 回复2025-02-01
We apologize for the unusable product. In this case, we ask our technical and development staff to step in and check the issue. Due to online network issues, this may cause a bad experience.
To express our apologies, we will follow up specifically on your situation.
Thank you for letting us know about this issue, and we hope to have the opportunity to serve you better in the future.
We apologize for the situation where the product does not work. In such cases, we will ask our technical and development staff to intervene and check the problem. If it is indeed not compatible with your model or does not meet your needs, we will refund you immediately.
To express our apologies, please provide your contact information and we will follow up on your case specifically.
Thank you for letting us know about this issue, and we hope to have the opportunity to provide you with better service in the future.
They are basically stealing from people, they put confusing information so that you believe that a service is included in what you are buying, and when you pay they tell you that it is not included that they have to pay more, on their page it says that they have a money-back guarantee. 7 days if you are not satisfied with any of their products and when you try to lose the refund even 20 minutes after purchasing their product, they tell you no...... total loss of money.... never buy this product.
Wondershare Dr.Fone 回复2025-01-29
We sincerely apologize for the inconvenience you experienced while using our product. We understand your disappointment if the product did not meet your expectations as advertised.
While our refund policy is not an unconditional refund, we will help you apply for a refund if it is confirmed that there is a program problem. We encourage you to send more information about the issue to [email protected]. Once received, we will immediately investigate the issue and provide feedback to our technical team for improvement.
Rest assured, if the product does not work properly due to our product, we are more than happy to provide you with a refund. Again, we apologize for any inconvenience caused, and we appreciate your patience and understanding while we resolve this issue.
I am happy and grateful that my iPad was repaired with your excellent software, but I am dissatisfied that the cost of the repair software was not made clear until just before the repair.
Wondershare Dr.Fone 回复2025-01-29
Thank you for your feedback. We value your opinions and will carefully review them to find opportunities to improve the user experience. Our program does require payment, and the paid version only provides a limited experience. We will make improvements.
If you have other comments or suggestions, please contact our customer service email and we will respond to you as soon as possible.
Fast and easy
the app explains you what to do step by step
Wondershare Dr.Fone 回复2025-01-29
We appreciate your kind words and are glad you found the app easy to use. We strive to make our app intuitive and helpful, and we're happy to hear that our step-by-step instructions were beneficial.
Yeah its a scam. Product does not remove MDM from iPad. They then make the refund process really awful. At the end they don't tell you that you're going to get charged the subscription every month even though you asked for a refund. Total waste of my time and money,
Wondershare Dr.Fone 回复2025-01-25
Thank you for your feedback. We are sorry to hear that the product is not working and that you have questions about the bill and renewal plan.
For any technical issues, we will ask our professional technical team to assist and confirm.
To clarify, our website clearly states that we are a subscription-based plan that will automatically renew before cancellation. And we will send a renewal email to your email address 15 days before the subscription, with the details of the plan, to remind you to manage it.
Please don't worry - our team will contact you by email (please provide your contact email) to resolve your issue and find a solution that ensures your satisfaction. We are committed to resolving this issue for you and thank you for your patience.
Attention a fuir !!! ce sont des escrocs !
Achat de l'application en décembre application qui ne resouds en rien mon probleme de verrouillage après mise a jours IOS rencontré demande de remboursement refusé.
1 mois plus tard prélèvement d'un abonnement soit disant souscris alors qu'aucune info dans ce sens affiché au moment de l'achat et aucune notification de prélèvement. Refuse tous remboursement malgré plusieurs mail en se sens .Ce sont des escrocs ! qui profite de la détresse des personnes
Be careful to flee!!! They are crooks!
Purchase of the application in December application which does not solve my locking problem after IOS update encountered request for reimbursement refused.
1 month later withdrawal of a subscription supposedly subscribed although no information to this effect displayed at the time of purchase and no notification of withdrawal. Refuses all refunds despite several emails. They are crooks! who takes advantage of people's distress
Wondershare Dr.Fone 回复2025-01-25
Nous nous excusons si le produit n'est pas disponible. Dans ce cas, nous demandons à notre équipe technique et de développement d’intervenir et d’examiner le problème. S'il est effectivement incompatible avec votre modèle ou ne répond pas à vos besoins, nous vous rembourserons immédiatement.
Concernant les problèmes de commande que vous avez mentionnés, afin de vous présenter nos excuses, nous suivrons spécifiquement votre situation par e-mail.
Merci de nous avoir signalé ce problème et nous espérons avoir l'occasion de vous fournir un meilleur service à l'avenir.
I bought MR fone because I lost my password to enter the phone but the software was completely unusefull.
To connect the phone with usb the password to unlock the screen was needed to confirm the connection so it couldn't work. The support is absolutely unuseful ea well keep on saying to try this and that but nothing worked and they didn't refound the money spent.
Wondershare Dr.Fone 回复2025-01-23
We apologize for the situation where the product does not work. In this case, we will ask our technical and development staff to intervene and check the problem. Our refund will also be judged after confirmation by the technicians. If it is indeed incompatible with your model or does not meet your needs, we will refund you immediately.
To express our apologies, please provide your contact information and we will follow up specifically on your situation and escalate customer service to handle and try to make up for it.
Thank you for letting us know about this issue, and we hope to have the opportunity to provide you with better service in the future.
We appreciate you taking the time to leave a review and share your experience. We're thrilled to hear that you're finding the product works great for you overall!
We are constantly working on ways to make our product more intuitive and easier to use for everyone.
Thank you again for your feedback; we truly value your business.
samsung was alot more easier to work with tgen apple but the fact that i had barely any problems using the program i think its great and theres not really anything id say needed to be added to it
Wondershare Dr.Fone 回复2025-01-20
Your feedback about the user-friendliness is invaluable to us as we continually strive to improve. We're glad you had a positive experience and we value your 4-star rating.
absolute garbage. FRP unlock was purchased and despite several hours trying to get it to work, and several hours spent talking to so called expert support staff who talk way above your paygrade and make it as difficult as possible for users that have a reasonable level of computer understanding, it didnt work. One of the many support staff I spoke to said oh you need to pay another $60usd to get the online frp removal done. I paid for a programme that was supposed to get rid of the frp password and it DID NOT WORK. When I asked for a refund they said oh no its not the fault of the software. The software did not work, it failed to do what it was supposed to do. Why would you not refund?? It seems it is a semi scam as they bend over backwards to try and not refund you, and it seems they are instructed to give a pre worded paragraph that states their so called refund policy. To my mind you purchase a service, it does not work, GIVE A REFUND. DISGRACEFUL CONDUCT BY WONDERSHARE. AVOID THIS COMPANY AND THEIR PRODUCTS.
Wondershare Dr.Fone 回复2025-01-13
We apologize for the situation where the product does not work. In this case, we will ask our technical and development staff to step in and check the problem. If it is indeed not compatible with your model or does not meet your needs, we will immediately refund you.
We are very sorry that the online communication did not solve your problem. For this reason, we will escalate to the upgraded customer service to solve your problem.
Thank you for letting us know about this issue. We hope to have the opportunity to provide you with better service in the future.
SCAM i can´t remove old smartphones what are broken support told me that i must buy new license when i want connect new device? This is biggest scam ever !!!!! I own lifetime license !!!! Don´t buy it !!!!
Wondershare Dr.Fone 回复2025-01-13
We apologize for the situation where you purchased a lifetime license but encountered software activation issues. In this case, we will ask our customer service staff to intervene and check the problem. We will confirm the content of your order and the authorization status.
To express our apologies, please provide your contact information and we will follow up specifically on your situation.
Thank you for notifying us of this issue, and we hope to have the opportunity to provide you with better service in the future.
Your comments are incredibly valuable to us as we continually work to improve and enhance the user experience. We hope you continue to enjoy using our product. Thank you again for your review!
