Wondershare Technology is a key member of the National Planning Software Enterprises of China and a global leader in application software development. We have users in over 150 countries. Wondershare is committed to providing software that brings simplicity to people's lives.Wondershare Dr.Fone is a complete mobile device solution for iOS and Android devices. Over Millions of people use and like Wondershare Dr.Fone. It solves problems in any scenario, from system breakdowns and data loss, to phone transfers and much more!
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the reliable tools that make transferring data and unlocking locked mobile devices a very straightforward process. Many users appreciate the intuitive platform which helps save precious time when troubleshooting and fixing unexpected software problems.
However, some people mentioned persistent difficulties with getting refunds after purchasing software licenses. Some reviewers were not happy with the application because it occasionally failed to unlock devices or perform expected technical repairs properly. A few consumers also noted that support responses were slow or completely unhelpful when trying to resolve these technical issues.
If i could rate it lower i would, this is nothing more than a scam site avoid at all costs, bait and switch who buys a months sub and a years sub at same time yup they added an extra 70.00 to the final checkout after i paid, and then to add some salt to the wound there software does not work i have low end Samsung A15 and low mid grade A54 there software did nothing nada did not work , customer service is a joke, far as im concerned they are a scam and fraud. only way id ammend this review is if they reach out and make things right or be prepared Wondershare you will see me everywhere.
Wondershare Dr.Fone 回复2025-07-08
Thank you for your honest feedback regarding your experience with Dr.Fone. We deeply regret that you’ve had such a frustrating experience and sincerely apologize for any inconvenience caused. Your concerns are very important to us, and we want to assure you that we are committed to addressing them and making things right.
Our support team will reach out to you shortly via email to further investigate and resolve the issues you mentioned. To help us better understand the situation, we kindly ask you to provide the following:
1. Screenshots of the issue you encountered during the checkout process.
2. Log files or any relevant details regarding the software functionality on your Samsung devices.
These details will allow us to pinpoint the problem and provide the best possible solution. If there is a confirmed technical or compatibility issue that cannot be resolved by our programming team, we are more than willing to process a refund for your order, provided it falls within the 7-day money-back guarantee period.
Once again, we apologize for the negative experience you’ve had and truly appreciate you giving us the opportunity to resolve the matter. Please rest assured that we are here to assist you and will do everything possible to regain your trust and satisfaction.
Thank you for your patience, and we look forward to resolving this issue for you.
I tried to use this software to transfer my WhatsApp chats from iPhone to Android. The software failed because my iPhone is MDM locked by my company, and I cannot change it. I tried to ask for a refund immediately after I bought the software but Wondershare said the refund was denied without providing any explanation. I even uploaded a picture to show the MDM lock message. I contacted the company 2 more times, but Wonershare kept saying it was denied without any reason.
Wondershare Dr.Fone 回复2025-07-08
Thank you for reaching out and sharing your concerns regarding your refund request. We sincerely apologize for any frustration or inconvenience caused, and we are committed to resolving this matter for you.
Upon reviewing your case, it appears that only a screenshot was submitted during your refund request. While the screenshot provides some information, we still require the log file generated by the software to further investigate and accurately locate the issue. Without this log file, our technical team is unable to confirm whether the problem is a technical or compatibility issue that cannot be resolved, which is why your refund request was initially denied.
Please rest assured that we are actively checking the issue, and our support team will reach out to you via email shortly to assist you in sharing the log file and resolving this matter.
As outlined in our refund policy (https://www.wondershare.com/refund-policy.html), refunds are accepted if a technical or compatibility issue is confirmed and cannot be resolved by our programmers. In such cases, we are more than willing to process a refund.
We appreciate your understanding and patience as we work to address this issue. If you have any further questions or concerns in the meantime, please don’t hesitate to reach out.
I have decided to edit this review because this is a total scam. The five star reviewed that i made for the iPhone 6 icloud unlocked got stock on apple logo immediately i turned the phone off and on!! I tried all i could but the icloud on the phone couldn't jailbreak anyone.
Secondly i wanted to Remove AppleID from an iphone 7 and that was even worst than the iPhone 6 case after the screen instructions say i should download the firmware and wipe all data on the phone but still the system couldn't remove the AppleID on the phone! Instead the phone was now locked to owner. And even when i tried to unlock the icloud Activation it say version not supported
So please i bought the business plan for iphone Screen Unlock and nothing is working for me so please kindly i will need my money back please
Wondershare Dr.Fone 回复2025-07-08
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
I have used some other apps for other issues with phone and only this one work.
Wondershare Dr.Fone 回复2025-07-04
Thank you for your positive feedback! We're glad to hear that our app worked for you when others didn't. If you need any further assistance, feel free to reach out!
they will take your money and dissapear. please look for other software. THIS IS A SCAM!
Wondershare Dr.Fone 回复2025-07-01
Thank you for sharing your concerns, and we’re truly sorry to hear about your experience. Please rest assured that Wondershare, including Dr.Fone, does not take money from our customers unless a subscription or purchase has been made. We are committed to providing transparent services and addressing any issues promptly.
To assist you further, could you kindly provide us with more details regarding your order or subscription? Specifically, we would need:
1. Order Number or Transaction ID
2. Email Address used during the purchase or subscription
Additionally, please feel free to provide your contact details, or reach out to us directly via email at **[email protected]**. Our dedicated support team will take immediate steps to investigate the matter and resolve it for you.
We appreciate your understanding and cooperation, and we’re here to ensure that your concerns are addressed.
Succesfull transfer Whatsapp from Android to iPhone
Succesfull transfer Whatsapp from Android to iPhone, great!
Dr.Fone app had some minor flaws.
- For example, I had to restart the process a few times. But good thing is that it picked up where it left off.
- Connection with iPhone was continously breaking, not sure if its due to phone or the programme.
- And there was some unknown Android device (Samsung SM-G361F) appearing in the list, but that is not a phone I have - strange.
But bottom line, it did the job fairly easy and succesfull, so overall I'm a happy customer.
It saved me from throwing my new iPhone out of the window because the move-to-ios is such a mess and couldn't get it done.
Wondershare Dr.Fone 回复2025-06-24
Thank you for your positive feedback! We are happy to hear that it was helpful to you. Our team is committed to providing the best user experience. If you have any suggestions or need further assistance, please feel free to contact us. Thank you again for your support!
Very poor experience with this company.
I downloaded Dr. Fone a few months ago hoping I could restore some data lost from a major software crash that wiped out my phone's memory. I had hopes that the software would be able to restore important pictures and videos.
The software wasn't able to restore anything. Ok, fine. In the "purchase details" email I received initially after purchase, Wondershare said that if I forgot to cancel my free trial I would be charged $35 for one month. I knew there was a strong likelihood that I would forget given my history and ADHD, but I decided some of the photos and videos- important family memories- were worth that gamble.
A few months later, I saw an advertisement for Wondershare and it occurred to me that I never cancelled the Dr. Fone free trial. So I figured I would be paying $35.00. Not $200.
I finally was able to get through Wondershare's AI assistant which was of no help at all and contact customer service. Soon after contacting Wondershare I get a reply from somebody named "Tina." I figured the fast response was a good sign. Only later did I find out "Tina" is not a person. very small print at the bottom of the Email explains that Tina, who in every way seems human is actually AI. So AI that presents itself as AI directs me to contact an Email and AI that sounds human and goes out of its way to seem human can not help me some more. AI assistants are a dime a dozen, but I don't think AI support has ever sent me to another human sounding human presenting AI before.
That's honestly the tip of the iceberg with this company.
The next day I get a response from somebody who, as far as I can tell is human. They tell me they cannot refund more than a month because it is against their "policy." And I have to agree in the email to those terms to even get that money back.
So I repeat my original request- refund all months. More or less the same response with a screenshot of the one page on the website where the words "auto renewal" appear. I point out that it takes a number of clicks to reach that page.
Customer service says it's my fault (in nicer language) because I get emails and it shows up on my credit card statement. This is true, but I have ADHD so I often forget to check these things and my inbox is flooded with junk. These rules and regulations are in place to help people who may not be the most organized and who struggle with focusing. And whether Wondershare agrees with these rules, if they're going to do business in a country or state or province they need to follow the rules that apply to that area. i acknowledged that I don't know what the laws are around this stuff in China, where Wondershare is Based but my understanding is that the information must be thoroughly disclosed where I am from.
I told Wondershare that I would be leaving negative feedback because my experience had been so nightmarish, while continuing to push for a refund. They tell me, and I screenshotted and saved this, that they will try to help me get more months refunded If I don't leave negative feedback. Keep in mind, I did not attach a condition to my comment, I just said I was going to.
I call them out on this.
Presumably realizing they messed up, they send me another email saying, despite earlier claims about the policy not allowing it, that they would make an exception and give me two months back. They also claimed that wasn't what they had meant and blamed the language barrier. Up to this point there was no real language barrier, and what they claimed they meant wasn't even in the same realm.
At this point I'd had it with them, I insisted they refund me all but the first month OR fix their website so it's more in line with the law. (I found out later most of their revenue comes from auto-renewals, so I have to wonder how many are intentional vs unintentional.) I told them that I was willing to risk not getting two months back if it meant not letting them walk all over me.
I sent another email later, I think just again requesting the refund. Lo and behold, it won't send. So I figured they blocked me, even though I don't think I did anything wrong (I went out of my way to clarify that I was angry at the company not the person helping me. And that's still the case) because they didn't want to refund me and realized they had made a big mistake. So I try a totally unrelated email. "address not found." so it seems they deleted the actual email address after all that and if that doesn't scream shady I don't know what does.
I don't know what their new Email address is or if they even have one and I'm guessing they'll be surprised to see this after all this time. I don't expect a response, at least not a genuine honest one and certainly not a refund, but I hope other people see this and realize how shady this company is and don't lose their money like I did. Avoid this company and anything in its very large family.
Wondershare Dr.Fone 回复2025-06-24
Thank you for sharing your detailed feedback and expressing your concerns about your experience with Dr. Fone. We sincerely apologize for any frustration or inconvenience caused during this process. Allow me to address the points you raised:
1. Refund Policy and Auto-Renewal Notices
Dr. Fone offers a 7-day refund policy (https://www.wondershare.com/refund-policy.html) for purchases. Additionally, our website clearly states that the monthly subscription is set to auto-renew. We also send email reminders 15 days prior to the renewal date to ensure customers have ample time to cancel the subscription if they no longer need it. While we understand that personal circumstances, such as forgetting to cancel or overlooking renewal emails, can happen, we are unable to process refunds for subscriptions that have already been renewed according to our policy.
2. Refund Exception Already Granted:
In your case, we made an exception to our standard policy and refunded as a gesture of goodwill and understanding. While we may not have been able to fulfill your request for a full refund for all months, we hope you can appreciate that this was the maximum flexibility allowed by our company policies.
3. Email Communication and Response Time:
We would like to clarify that we have never blocked or deleted emails from customers. Your most recent email was sent on June 24 at 4:00 a.m (4 hours before you left this comment), and our team processes all inquiries within 24 hours. The delay in response is likely due to the time difference, and we appreciate your patience as we work to address your messages.
4. Website Optimization Suggestions:
We strive to make our website as clear and user-friendly as possible, including information about auto-renewals. If you have specific suggestions for improvement, we encourage you to share them so we can pass them along to our product team for consideration.
We regret that your experience with our company did not meet your expectations, and we understand your frustration. However, we kindly ask for your understanding that the refund process was handled according to our policies, with additional exceptions made in your case. We value your feedback and are always looking for ways to improve our services to better meet our customers’ needs.
If you have any further concerns or questions, please feel free to reach out to us. We are here to assist you and ensure you have a smoother experience moving forward.
Scam Do Not Buy. Doesn't do as it states at all. Absolutely useless and I bought the most expensive package and have been fighting for a refund for days. Waste of money!! Update, this started May 29th and was told I would be refunded and still have not been. DO NOT PURCHASE
Wondershare Dr.Fone 回复2025-05-30
We apologize for any inconvenience or frustration you may have experienced due to product limitations.
Upon checking the order information you provided, we have located your refund request. To further investigate the technical issue, we'd like to ask our technical team to intervene. Please kindly let us know details of the recovery issue and send us the log file. All of the information will help us to guide you through the process. If there is a technical or compatibility issue that cannot be resolved and is confirmed by our programmers, we are more than willing to help process a refund for your order, provided it is within the 7-day money-back period.
Please don't worry - our team will contact you by email to resolve your issue and find a solution that ensures your satisfaction. We are committed to resolving this issue for you, and thank you for your patience.
Paid £30 to unlock a phone I just fixed, instead of unlocking it’s bricked my phone and is now wanting another £20 to fix it, massive scam don’t fool for it
Wondershare Dr.Fone 回复2025-05-27
Thank you for your feedback regarding your experience with Dr.Fone to remove the screen lock. We apologize for any inconvenience or frustration you may have experienced due to product limitations.
Firstly, we would like to confirm that our software will not brick the phone. To further investigate the technical issue, we'd like to ask our technical team to intervene. Please kindly let us know your device model, issue details and the log file. All of the information will help us to guide you through the process. If there is a technical or compatibility issue that cannot be resolved and is confirmed by our programmers, we are more than willing to help process a refund for your order, provided it is within the 7-day money-back period.
Please review our request for your contact information and our support team ([email protected]) will be happy to help you. We appreciate your feedback and thank you for your patience in this matter.
SCAM DO NOT BUY
Purchased Dr.Fone under the promise it would do a range of tasks for me from unlocking google and icloud locked phones to changing location, NONE of the features work.
Ive contacted support they have refused to give a refund unless i try troubleshooting steps when ive already spent the last 2 days troubleshooting
I finally gave in and spent a whole hour recording and explaining everything via email (This was 24 hours ago) and support has just decided to stop replying
They have the product listed under a 7 day money back guarentee however they make it EXTREMELY hard to get it refunded and honestly im not sure it even will be refunded
To me it seems like a company that will take peoples money under a lie then refuse refunds. DO NOT BUY
PS. 99% of positive reviews here are all fake reviews which can be confirmed by a quick look at any of the accounts placing positive reviews
Wondershare Dr.Fone 回复2025-05-24
We apologize for any inconvenience or frustration you may have experienced due to product limitations.
As you might know, we have listed the supported device model for iOS and Android screen unlock on our website and you can refer to it while making a purchase decision.
Google FRP unlock: https://drfone.wondershare.com/guide/google-frp-bypass.html
iOS: https://drfone.wondershare.com/guide/unlock-activation-lock.html
To further investigate the technical issue, we'd like to ask our technical team to intervene. Please kindly provide the log file for further checking. If there is a technical or compatibility issue that cannot be resolved and is confirmed by our programmers, we are more than willing to help process a refund for your order, provided it is within the 7-day money back guarantee period.
We understand your concern regarding the authenticity of reviews, however, we would like to assure you that all the positive reviews on our platform are from genuine users who have experienced our services. We take the integrity of our reviews very seriously and have strict measures in place to prevent fake reviews. We encourage you to try our services for yourself and form your own opinion based on your personal experience.
Please kindly provide your contact details and our support team at [email protected] will take immediate steps to assist you. Thank you for your understanding.
S C A M. This "Dr. Fone" and all of wondershare apps aren't just a rip-off, they are a full-blown digital con artist designed to separate you from your cash with zero remorse. Do NOT fall for their promises; this app is a total money scam.
My experience was nothing short of a nightmare. After realizing their software was useless and didn't deliver on its extravagant claims, I tried to get a refund. Their website clearly states their refund policy, and my situation perfectly matched the criteria. But trying to get that money back? Forget about it.
Their customer service isn't just bad; they're genuinely unhelpful and bordering on hostile. You email, you explain, you provide all the evidence, and what do you get? A never-ending cycle of being transferred from one 'specialist' to another, each one more unhelpful and dismissive than the last. They actively avoid honoring their own refund policy, treating you like you're trying to pull a fast one when they're the ones running a scam.
Save your money, save your sanity. This app is a fraudulent waste of time and cash, and their customer service will test your will actively try to break you. Dr. Fone is a scam, plain and simple.
Wondershare Dr.Fone 回复2025-05-24
We apologize for any inconvenience or frustration you may have experienced due to product limitations.
To further investigate the technical issue, we'd like to ask our technical team to intervene. Please kindly let us know what feature you used, issue details and the log file. All of the information will help us to guide you through the process.
If there is a technical or compatibility issue that cannot be resolved and is confirmed by our programmers, we are more than willing to help process a refund for your order, provided it is within the 7-day money back guarantee period.
Please provide your contact details and our support team at [email protected] will take immediate steps to assist you. Thank you for your understanding.
Delaying and procrastinating in the refund of money
I subscribed to a service and it did not meet the required conditions. I informed their support team, and they promised me a refund within 15 days, but I have not received any money. Despite that, I contacted support again, and they started to procrastinate, and then they blocked my conversation so that I wouldn’t demand anything from them. I believe they have carried out a major fraud openly, and all the evidence is available via email.
Wondershare Dr.Fone 回复2025-05-22
Thank you for your feedback regarding your experience with Dr.Fone. We apologize for any inconvenience or frustration on the refund issue.
We have located your order and the history communication. Your refund request has been submitted on April and was successfuly processed on our side.
Please don't worry - our team will contact you by email to provide updates on the refund status that ensures your satisfaction. We are committed to resolving this issue for you, and thank you for your patience.
Does not deliver what it promises. Cannot remove the android lock from Xiaomi phone. They even say you have to do a factory reset via recovery. Then all your data is gone, so why would I need dr. fone? Icloud unlock only works with old IOS versions that are no longer updated. So it can't be used. Requested a refund and was told that it is not covered or that it would be an unclear reason. Promise something and don't keep it, no service and keep your money. In my opinion a scam.
Wondershare Dr.Fone 回复2025-05-22
Thank you for your feedback regarding your experience with Dr.Fone. We apologize for any inconvenience or frustration you may have experienced due to product limitations.
Our program can indeed unlock some Samsung or LG screen locks without data loss, but not all. You can find the list of supported devices here: https://drfone.wondershare.com/reference/android-lock-screen-removal.html. It seems you may have missed this list before making your purchase, and we understand your disappointment if your phone model is not included. We sincerely apologize for this situation.
To further investigate the technical issue, we'd like to ask our technical team to intervene. Please kindly let us know your device modeland the log file. All of the information will help us to guide you through the process. If there is a technical or compatibility issue that cannot be resolved and is confirmed by our programmers, we are more than willing to help process a refund for your order, provided it is within the 7-day money-back period.
Please don't worry - our team will contact you by email to resolve your issue and find a solution that ensures your satisfaction. We are committed to resolving this issue for you, and thank you for your patience.
Thank you for your positive feedback on Dr.Fone! We are thrilled to hear that it has been helpful for you.
Our team is committed to continuously improving the software and providing the best user experience possible. If you have any questions or concerns, please do not hesitate to contact us from https://support.wondershare.com/ We are here to help.
Thank you for your feedback regarding your experience with Dr.Fone. We apologize for any inconvenience or frustration you may have experienced due to product limitations.
To further investigate the issue your encountered, we'd like to ask our technical team to intervene. Please kindly let us know what feature you used, issue details and the log file. All of the information will help us to guide you through the process. If there is a technical or compatibility issue that cannot be resolved and is confirmed by our programmers, we are more than willing to help process a refund for your order, provided it is within the 7-day money-back period.
Please kindly review our request for your contact information, and our support team ([email protected]) will take immediate steps to assist you. Thank you for your kind understanding.
Bay service remove google account,and not working plus damage my windows now not see any phone connected to my laptop
Wondershare Dr.Fone 回复2025-05-16
Thank you for your feedback regarding your experience with Dr.Fone to remove the Google FRP lock. We apologize for any inconvenience or frustration you may have experienced due to product limitations.
To further investigate the technical issue, we'd like to ask our technical team to intervene. Please kindly let us know your device model, issue details and the log file. All of the information will help us to guide you through the process.
Please review our request for your contact information and our support team ([email protected]) will be happy to help you. We appreciate your feedback and thank you for your patience in this matter.
This dr.fone don't work it keeeeps repeating and going back. CUSTOMER SERVICE!!! There is no customer service.. please if dr fone sees this, contact me and I will fix my review, otherwise I have to warn everyone... DONT BUY THIS APP.
Wondershare Dr.Fone 回复2025-05-12
Thank you for your feedback regarding your experience with Dr.Fone. We apologize for any inconvenience or frustration you may have experienced.
To further investigate the technical issue, we'd like to ask our technical team to intervene. Please kindly let us know what feature you used, issue details and the log file. All of the information will help us to guide you through the process.
Please kindly review our request for your contact information, and our support team ([email protected]) will take immediate steps to assist you. Thank you for your kind understanding.
Thank you for your feedback regarding your experience with Dr.Fone. We apologise for any inconvenience or frustration you may have experienced due to product limitations.
We regret to learn you met difficulty when trying Dr.Fone for screen unlock. We have to inform you that the iOS device with OS 18.4.1 is not supported to bypass iCloud activation lock. The list of supported devices can be found on our website https://drfone.wondershare.com/guide/unlock-activation-lock.html
To further confirm the technical issue, we'd like to ask our technical team to intervene. Please provide the log file to us. If there is a technical or compatibility issue that cannot be resolved and is confirmed by our programmers, we are more than willing to help process a refund for your order, provided it is within the 7-day money back guarantee period.
Please don't worry - our team will contact you by email to resolve your issue and find a solution that ensures your satisfaction. We are committed to resolving this issue for you, and thank you for your patience.
I am extremely sorry that i have spent my money on this.
The software dosent work at all and customer service does not exist. Just and ChatBot that repeats the same things and cannot help. No way to get a refund so I had to get to my bank for chargeback
Wondershare Dr.Fone 回复2025-05-12
Thank you for your feedback regarding your experience with Dr.Fone. We apologize for any inconvenience or frustration you may have experienced due to product limitations.
To further investigate the technical issue, we'd like to ask our technical team to intervene. Please kindly let us know what feature you used, issue details and the log file. All of the information will help us to guide you through the process. If there is a technical or compatibility issue that cannot be resolved and is confirmed by our programmers, we are more than willing to help process a refund for your order, provided it is within the 7-day money-back period.
Please don't worry - we have created a ticket for you, 4742690. Our team will contact you by email to resolve your issue and find a solution that ensures your satisfaction. We are committed to resolving this issue for you, and thank you for your patience.
Thank you for your feedback regarding your experience with Dr.Fone.
I understand that you have a concern about the price of our product. In line with this, actually, our price is fairly reasonable considering its function and stability compared with other tools. The pricing plan on our website is already our best value package and we can’t go any lower.
Please be advised that we will keep improving our program, we release updates frequently, and we also provide senior technical support. So we are hoping for your understanding on this matter. Thank you for your support.
