Hayden, we are deeply sorry for what you went through — a 5-hour wait, an incomplete service, and difficulty reaching our support team is absolutely not what DRIVE Roadside stands for, and we take your concerns very seriously. We understand how frustrating it is to encounter a cancellation fee, especially under those circumstances. Reviewing our records, it shows a full refund was provided.
J
Jeneffer bejerano · 写过 9 条评价 · 体验于 2026-01-04 ·
★★★★★
驾驶道路救援
很棒的经历
Drive Roadside Assistance 回复2026-02-17
What a wonderful thing to wake up to, Jeneffer — thank you so much for the kind words and the 5-star rating! Knowing you had a great experience means the world to us at DRIVE Roadside. Whenever you need on-demand roadside assistance again, we're here for you 24/7.
Hi Kim,
We have been unable to locate your information in our system and with the case ID that you provided. Our previously requested that you provide your details through the appropriate Trustpilot channel, but we have not yet received them.
Please submit the requested information so we can review exactly what occurred. If we confirm that we were unable to locate or provide a service provider, we will, of course, issue you a full refund. We simply need the opportunity to investigate the situation first.
B
Bonnie Prechtel · 写过 2 条评价 · 体验于 2025-11-08 ·
★★★★★
他们没有为我做任何事，我取消了…
他们没有为我做任何事情，我取消了拖车，他们不会退还他们收取的取消费
Drive Roadside Assistance 回复2025-12-12
Hi Bonnie, We’re sorry to hear about your experience and appreciate you bringing this to our attention. This is not the level of service we strive to provide. Please reach out to us directly at driveroadside.com/billing with your order details so we can review what happened and make it right. Thank you for giving us the opportunity to improve.
Hi Bonnie, We’re sorry to hear about your experience and appreciate you bringing this to our attention. This is not the level of service we strive to provide. Please reach out to us directly at driveroadside.com/billing with your order details so we can review what happened and make it right. Thank you for giving us the opportunity to improve.
C
Choudhary Nikhil · 写过 3 条评价 · 体验于 2025-12-08 ·
★★★★★
服务很好，谢谢
Drive Roadside Assistance 回复2025-12-09
Hi Choudhary, We’re glad to hear you had a great experience! Hopefully, you won’t need towing or roadside assistance again, but if you do, we’re always just a click or call away. 😊
We're truly sorry to hear about your experience and appreciate you bringing this to our attention. This is not the kind of service we aim to provide, and we apologize for any confusion or frustration caused. Thank you again for your feedback — it helps us improve.
Hi Daniel, We’re glad to hear you had a great experience! Hopefully, you won’t need towing or roadside assistance again, but if you do, we’re always just a click or call away. 😊
T
Tim · 写过 1 条评价 · 已认证 · 体验于 2025-11-23 ·
★★★★★
出色的
得到了
及时提供帮助
Drive Roadside Assistance 回复2025-11-25
Hi Tim, We’re glad to hear you had a great experience! Hopefully, you won’t need towing or roadside assistance again, but if you do, we’re always just a click or call away. 😊
D
Dung · 写过 1 条评价 · 已认证 · 体验于 2025-11-22 ·
★★★★★
服务很快就来了
服务很快，绅士微笑着向我打招呼，并且高效地完成了工作。 他甚至给我的备胎添加了空气，所以我很感激
Drive Roadside Assistance 回复2025-11-25
Hi Dung, We’re glad to hear you had a great experience! Hopefully, you won’t need towing or roadside assistance again, but if you do, we’re always just a click or call away. 😊
Hi Poonam, We’re glad to hear you had a great experience! Hopefully, you won’t need towing or roadside assistance again, but if you do, we’re always just a click or call away. 😊
K
Kim · 写过 1 条评价 · 已认证 · 体验于 2025-11-17 ·
★★★★★
快速响应
反应快！拖车司机很快就到了那里，对待我的车就像对待他自己的车一样。非常友好，也！
Drive Roadside Assistance 回复2025-11-21
Hi Kim, We’re glad to hear you had a great experience! Hopefully, you won’t need towing or roadside assistance again, but if you do, we’re always just a click or call away. 😊
J
James · 写过 1 条评价 · 已认证 · 体验于 2025-11-17 ·
★★★★★
派来的人太棒了
派来的人很棒，非常乐于助人且考虑周到
Drive Roadside Assistance 回复2025-11-21
Hi James, We’re glad to hear you had a great experience! Hopefully, you won’t need towing or roadside assistance again, but if you do, we’re always just a click or call away. 😊
Hi Jackie, We’re glad to hear you had a great experience! Hopefully, you won’t need towing or roadside assistance again, but if you do, we’re always just a click or call away. 😊
Hi Diane, We’re glad to hear you had a great experience! Hopefully, you won’t need towing or roadside assistance again, but if you do, we’re always just a click or call away. 😊
H
Huma Gruaz · 写过 2 条评价 · 已认证 · 体验于 2025-11-17 ·
★★★★★
卓越的服务 - 快速且礼貌
卓越的服务——快速、专业、礼貌。
Drive Roadside Assistance 回复2025-11-20
Hi Huma, We’re glad to hear you had a great experience! Hopefully, you won’t need towing or roadside assistance again, but if you do, we’re always just a click or call away. 😊
E
Elizabeth · 写过 1 条评价 · 已认证 · 体验于 2025-11-16 ·
★★★★★
这家伙非常乐于助人而且友善。
Drive Roadside Assistance 回复2025-11-20
Hi Elizabeth, We’re glad to hear you had a great experience! Hopefully, you won’t need towing or roadside assistance again, but if you do, we’re always just a click or call away. 😊
Hi Rayrell, We’re sorry to hear about your experience and appreciate you bringing this to our attention. This is not the level of service we strive to provide. Please reach out to us directly at driveroadside.com/billing with your order details so we can review what happened and make it right.
Thank you for giving us the opportunity to improve.
We’re glad to hear you had a great experience! Hopefully, you won’t need towing or roadside assistance again, but if you do, we’re always just a click or call away. 😊
J
Juan · 写过 1 条评价 · 已认证 · 体验于 2025-11-16 ·
★★★★★
易于使用..服务很准时
易于使用..服务很准时
价格很棒！
Drive Roadside Assistance 回复2025-11-20
Hi Juan, We’re glad to hear you had a great experience! Hopefully, you won’t need towing or roadside assistance again, but if you do, we’re always just a click or call away. 😊
