Drive Roadside Assistance（driveroadside.com）在 OK.one 的综合评分为 3.1 分（满分 5 分），基于本站收录的 63 条用户评价，属于车辆与交通分类，口碑一般。评价两极分化：51% 给出 4 星及以上，同时 43% 打了 1 星；商家回复了 89% 的差评。数据最后更新于 2026-08-10。
他们是一个骗局！提防！！！ 我们打电话是因为凌晨 1 点我们被困在俄勒冈州的一个偏僻的地方。一个多小时后，我们接到回电，说没有人可以给我们加油。他说给奥尔贡州警察打电话，所以我们就这么做了。他们直到早上 8 点才帮助我们。然后我们不得不从爱达荷州打电话给我的岳母来救我们。我们给她寄了钱，她开车给我们加油。那么为什么这家公司要向我们收取 99 美元的取消费用，而我们没有取消，我们是想省钱。我的岳母有健康问题，我们不想冒这个险。但我们别无选择。我已经申请退款5次了，4个不同的号码都说一样。他们是一个呼叫中心，事实上你不能与公司本身的任何人交谈。他们的网站上也没有任何帮助。 （呼叫服务人员所能做的就是告诉您访问他们的网站。）当心他们会偷走您的钱并让您陷入困境！
我在下午 5:30 刚过就联系了他们（他们在下午 5:39 从我的卡上扣费），说我的车被拖到了距离我的车搁浅的地方大约 10 英里的地方，他们在晚上 10:45 联系我，要求自己取消这项工作，并厚颜无耻地向我收取 99 美元的取消费，好像是我取消的，而不是他们。这基本上是欺诈。
Hi Trace, We're sorry we weren't able to assist you when you needed us. This isn't the level of service we strive to provide, and we sincerely apologize for your experience. We've issued a full refund, which should appear in your account within 2–3 business days. We appreciate the opportunity to serve you and hope you'll consider giving us another chance in the future.
不要跟这家公司一起去，在他们到达之前收了我200。撒谎说我的付款没有完成，并在第一笔付款已经离开我的银行账户后要求我支付两次。我要求取消并告诉我他们仍然会让我为让他们上卡车而付费
Hi Paul, we're sorry for the confusion. Your service request was successfully received and dispatched, but due to a system error, you were sent a second service request link. We understand how that could have made it appear that your original request had not gone through. Thank you for bringing this to our attention. We'll investigate and correct the issue to help prevent it from happening again. As an apology for the inconvenience, we've issued a full refund, including the cancellation fee that was charged. Please allow 2–3 business days for the refund to appear in your account.
这是一个骗局。 我打电话给他们寻求帮助，最后他们回电告诉我他们的一位“当地合作伙伴”被派来帮助我。 半小时后，路边给我回电话，告诉我他们的合作伙伴（来自刘易斯顿的一家名为吉姆拖车的红脖子拖车公司）拒绝了服务请求。 但他们仍然向我收取 99 美元的服务费，但没有任何帮助。 远离这家公司...你最好成为 AAA 会员。
给我退款。我打电话寻求服务，等了 45 分钟，然后又打了回来。这种情况发生了两次，所以我最终在2小时后要求退款。我已经尝试了 nemorius 次，但该网站无法识别我的号码。我打电话给客服，他们说只能帮助我到达退款网站。我一遍又一遍地尝试，没有喜悦。当我致电客户服务时，他们所能做的就是将我发送到网站进行退款。我问过怎么拿回钱，没人知道。这是一家b.s公司
我的车在埃斯卡托帕抛锚了。我不得不打电话给 3A 来救我：他们四处寻找一些人来埃斯卡托帕来救我。然后它就出现在我的面前：一辆国际收割机车辆，带有倾斜平台，有足够的工作空间，还有像太阳一样的灯光。年轻人开始有效地连接我的卡车。然后他说他的名字叫迈克·奈特。我了解他的父亲，奈特先生：橡子从树上掉下来的力气不够大：就像他的父亲对世界一样。奈特先生总是能准时、安全地从 A 点到达 B 点，就像他的父亲一样。人们可以直接称呼他为自己的服务：不要通过像 AAA 这样的中间人：他有一个客户服务人员，实际上会与人交谈......也很友好。尝试 A 和 B 牵引以满足您当地的需要，例如围绕 Vancleve 办公室 75 英里一圈。不要伤害他的卡车...哈哈
诈骗潜力！！！我在凌晨 3 点左右发生了爆炸。所以我尝试设置服务。在我致电调度后不久，他们被告知直到早上 7 点左右才有司机。所以我立即取消了服务。长话短说，我被收取了 100 美元的取消费，因为我设置了它，但他们没有驱动器。当我尝试联系客户支持时，他们使用的是第三方公司，他们所能做的就是说对不起，先生，我们无法直接联系该公司，我们只能给您一张收据。仅仅因为尝试使用他们提供的服务但无法实现而花费了 100 美元。回复：不，我绝对有合适的公司相信我。我一直告诉大家不要使用你们。我有我的电子邮件和收据，所以我觉得很有趣，你们在系统中找不到我，因为大约 3 个月前发生的事情，但感谢您终于在 3 个月后回复我（讽刺）。我已经多次尝试获得退款，但是（见原始评论）谢谢。如果您正在阅读本文，请不要使用这家公司。您知道假装这件事没有发生.. ig 我和其他 1000 条评论弥补了这一点
Hi Rodrick, We have been unable to locate your information in our system and previously requested that you provide your details through the appropriate Trustpilot channel, but we have not the information you provided to them does not show up in our system, and the phone number you provided is disconnected. driveroadside.com/billing and put in a refund request. If your information is not found, you may have us confused with another company.
中午12点左右，我的轮胎爆炸了，无奈之下，我联系了这家公司，支付了182元的道路救援费用。他们说司机会在 90 分钟内到达那里，90 分钟过去后，他们的网站上就无法追踪司机了。我打电话给他们，他们的代表承诺将我的服务免费转为优先拖车。 30 分钟过去了，没有任何更新，所以我要求全额退款，无需取消费用。女代表告诉我她可以这样做；然而一天后，他们向我的卡收取了 99 美元的取消费，拒绝退款，也拒绝给我主管号码。他们位于亚利桑那州，因此请向 BBB、FTC 以及亚利桑那州当地的任何其他公司报告。他们让我在外面待到凌晨 4 点，直到我最后给另一家公司打电话。他们的回答是谎言，他们的技术人员从未更换过我的轮胎，他们把我留在那里直到凌晨 4 点，我使用了不同的供应商
Hi Brandon, Thank you for providing your information through Trustpilot so we could locate your service request. Our records show that you requested a tire change. A technician arrived and attempted to complete the service, but the tire change was unsuccessful and the vehicle ultimately required towing. Because towing is a separate service and involves transporting the vehicle to another location, it carries an additional cost. The $99 charge covers the technician’s time, travel, and attempted tire change. We apologize that we were unable to complete the service and for any confusion regarding the charge. Best, DRIVE Roadside
不要相信这家公司！ 我因轮胎漏气而寻求帮助。 等了45分钟，他们还是没能派人过来。 在保证会报销后，我仍然被收取了 99 美元的“押金”。 我已经尝试通过他们的网站和许多电子邮件来解决这个问题。 这不是经营公司的方法。 完全是骗局。 更新：7 月 14 日的回复（注：我的评论是 1 月 9 日）是废话。我已经发送了无数封电子邮件要求退款。服务没有提供，我不会再浪费时间要求退款。这家公司是一个骗局。
Hi Kim, We have been unable to locate your information in our system and previously requested that you provide your details through the appropriate Trustpilot channel, but we have not yet received them. Please submit the requested information so we can review exactly what occurred. If we confirm that we were unable to locate or provide a service provider, we will, of course, issue you a full refund. We simply need the opportunity to investigate the situation first.
我 19 岁的女儿在离家 2 小时车程的地方不幸爆胎。她决定尝试 Drive Roadside，因为他们的在线营销活动描绘了可靠性和客户服务。他们很快拿走了她的 200 美元，这几乎是她账户上剩下的全部了。第一个响应者的到达时间为 45 分钟，等了一个多小时后，他们“取消”了。然后她被分配了一位新的响应者，等待时间为 60 分钟。大约 30 分钟后，最先进的追踪器仍然显示 60 分钟。幸运的是，一个好心人出现并帮助她穿上了备用的。她到达一家轮胎店，他们更换了她的轮胎，然后她回到了家。在更换轮胎时，她试图取消向 Drive Roadside 拨打的求救电话（仍然显示 60 分钟），但被告知押金将被保留。在致电该公司试图获得报销后，她被告知“公司无能为力”。绝对是一家糟糕的企业，不提供他们所宣传的服务。 更新::::: 该公司联系了我并全额退款，所以只是想公平地告知他们确实跟进并纠正了错误。
Hi David, It was a pleasure speaking with you earlier. We sincerely apologize again for your daughter’s experience. A full refund has been issued.
这些骗子甚至从来没有出现提供帮助，但很快就向我收取了 200 美元。帮自己一个忙，永远不要尝试使用这个网站。
Hi Robert, We have been unable to locate your information in our system and previously requested that you provide your details through the appropriate Trustpilot channel, but we have not yet received them. Please submit the requested information so we can review exactly what occurred. If we confirm that we were unable to locate or provide a service provider, we will, of course, issue you a full refund. We simply need the opportunity to investigate the situation first.
这家公司太可怕了。 昨天崩溃了。 我在应用程序上寻求帮助。它说在救援到来之前我不会被收取费用。我等着它继续旋转寻求帮助。我按照他们网站上的说明通过应用程序取消了。我因一项从未出现的服务而被收取了近 300 美元的费用。他们从来没有把我派给任何人。我被收取了这笔钱。这是一个骗局，不要使用它们。
Hi Jeremy, We have been unable to locate your information in our system and previously requested that you provide your details through the appropriate Trustpilot channel, but we have not yet received them. Please submit the requested information so we can review exactly what occurred. If we confirm that we were unable to locate or provide a service provider, we will, of course, issue you a full refund. We simply need the opportunity to investigate the situation first.
最糟糕的经历。不要使用这家公司。他们欺骗了我并拒绝给我退款。开始理赔，在路边等待他们派人。我终于从当地警察部门找到了自己的帮助。他们实际上什么也没做，只是拿走了我的钱，并留言说大约需要 10 分钟才能让司机回复。这是胡说八道，我不建议任何人使用这家公司
Hi Tony, We have been unable to locate your information in our system and previously requested that you provide your details through the appropriate Trustpilot channel, but we have not yet received them. Please submit the requested information so we can review exactly what occurred. If we confirm that we were unable to locate or provide a service provider, we will, of course, issue you a full refund. We simply need the opportunity to investigate the situation first.
垃圾处理服务不会推荐给任何需要路边援助的人。他们要花很长时间才能回到你身边。然后当他们这样做时，他们找不到任何人可以派到我的位置。永远不会再使用它们
Maurice, we sincerely apologize for the slow response time and for being unable to dispatch roadside assistance to your location — that is not the level of service DRIVE Roadside strives to deliver. Your experience is far from our typical standard, and we take full responsibility for falling short. If you'd like to request a refund, you can submit one at driveroadside.com/billing, and we truly hope to have the chance to restore your confidence in our on-demand roadside assistance.
这个网站完全是一个骗局。不要上当。昨天，我们在高速公路上轮胎爆了，我们通过输入信用卡信息提交了请求。 45 分钟后，他们打电话说找不到可以派人出去的人，唯一的选择就是找一辆拖车。我不想那样做，并告诉他们算了。现在他们因为什么也没做而从我的信用卡上扣了 99 美元的费用。我要求退款，他们拒绝了我的请求。我现在已经通过我的信用卡向他们提出了争议，并且会在我临死前尽可能多地写下关于这个诈骗网站的负面评论。
Hi JC, We have been unable to locate your information in our system and previously requested that you provide your details through the appropriate Trustpilot channel, but we have not yet received them. Please submit the requested information so we can review exactly what occurred. If we confirm that we were unable to locate or provide a service provider, we will, of course, issue you a full refund. We simply need the opportunity to investigate the situation first.
花了五个小时等他们回复说没有路边援助。我请求退款 :: Drive Roadside 从 270.00 提款中退还了 171.00 - 因未出现而保留了 99.00。
Adeniyi, we owe you a genuine apology — waiting five hours only to learn that no roadside assistance was available is completely unacceptable, and this does not represent the reliable service DRIVE Roadside is committed to providing. We understand your concern about the remaining $99 charge, and if you'd like to pursue a further refund, you can submit a request at driveroadside.com/billing for our team to review. Thank you for bringing this to our attention, and please know we are working to ensure no one else has to endure a similar experience.
我一生中最糟糕和最令人沮丧的经历之一。 等待两个小时后请求帮助，但没有得到任何帮助。因为我的车阻塞交通而被警察拖走。 我的信用卡仍然被扣款。已提交四次退款请求，但致电客服时却无人知晓。他们只会说访问该网站并提交请求。 我什至拿不到我所收费的收据。打电话给客户服务部门试图获得收据，但他们给我发了数百张其他人的收费收据，上面有个人信息。 深信这是一个骗局！为了您自己的理智，请不要使用这家公司。
Chris, we are truly sorry for the ordeal you went through — waiting two hours without receiving assistance, being towed by the police, and then struggling to reach our support team is deeply concerning and falls well below the standard DRIVE Roadside expects of itself. The difficulties you've described with the refund process and customer service communication are being taken seriously. To ensure your billing concerns are properly addressed, please submit a request at driveroadside.com/billing, and we are committed to doing better by you and every customer who counts on us for reliable roadside assistance.
请勿使用本网站或服务！！我的轮胎漏气了，当技术人员来帮助我时，他没有合适的工具来帮助我。我因提供的零服务而被收取了 199 美元的费用。我要求退款并收到一张 199 美元的收据，感谢我使用那里的服务。这是一个诈骗网站！请勿使用
Travis, we're truly sorry to hear about your flat tire service experience — a technician arriving without the proper tools to complete the job is completely unacceptable, and we want you to know this does not reflect the standard DRIVE Roadside holds itself to. Being charged $199 without receiving any roadside assistance makes this even more frustrating, and we sincerely apologize. If you'd like to request a refund, you can submit one at driveroadside.com/billing. We appreciate you sharing your feedback and are committed to making this right.
开车路边就是垃圾。价格很高而且等待时间很长。即使你因为长时间等待而取消，你也必须支付 99 美元。耻辱！
Ted, we're sorry to hear your experience with DRIVE Roadside left you feeling this way — long wait times are genuinely frustrating, and we understand how discouraging it can be. Regarding the $99 cancellation fee: when a service provider is dispatched, they've already committed their time, fuel, and availability to reach you, so the fee helps ensure our network can continue delivering reliable on-demand roadside assistance. That said, we'd encourage you to visit driveroadside.com/billing to submit a request and have our team review your specific situation.
该应用程序最初很容易使用，但之后获得准确的信息几乎是不可能的。起初他们说一名技术人员需要 100 分钟。然后他们把我重新分配给其他人，他可能需要 83 分钟。我已经等了一个小时了，就放弃了。我给另一家提供商打电话，当我第一次打电话 105 分钟后他们的提供商来了时，我已经快到家了。我会赞扬他们最终出现，但等待时间和沟通还有很多不足之处。我基本上浪费了 199.00
Thank you for taking the time to share this honest feedback — we're glad the DRIVE Roadside app was straightforward to use, but we sincerely apologize that the ETA estimates were inaccurate and left you waiting over 100 minutes without clear communication. That kind of experience doesn't reflect the reliable, on-demand roadside assistance we aim to deliver. If you'd like to submit a billing request regarding the $199 charge, our team is available at driveroadside.com/billing and would be happy to look into it.
共 63 条符合条件的评价