Duntery uk is an online retailer based on our own design team and exclusive factory. We mainly sell bridesmaid dresses & wedding gowns. Our design and production team for introducing new trendy patterns every season.On each product page, we feature customizable sizing options. We also offer unlimited customization. All you have to do is provide us with your bust, waist, and hip measurements so that we can tailor it to your specifications.Supported shipping countries: United Kingdom, United States, Mexico, Canada, Australia, New Zealand, France, Spain, Italy, Germany, Poland, Netherlands, Belgium, Greece, Sweden, Portugal, Austria, Denmark, Finland, Norway, Ireland, Iceland, Switzerland.Expedited Delivery Service Partner: TNT, DHL, FedEx, UPS, USPS.Delivery Time: Package delivered in 3-7 business days after shipped out if expedited shipping services are applied.
Sent dress back for a refund they agreed to after much debate— like 20% of what I paid— and they never refunded me. Scam.
Update for Duntery, since you are posturing that you care here in the reviews:
I have been disputing this transaction on PayPal for months, case PP-R-DPJ-542776468 you can look it up to remind yourself of our many conversations. You have the dress. You’re not refunding me the agreed upon amount.
duntery.uk 回复2024-12-16
Dear,
I'm very sorry to bring you a bad shopping experience. Thanks for your update. Could you tell me your order number and tracking number of the returned? We do not get your return. If we get it, we will contact you asap. Please contact our customer service at [email protected], they will help you.
the most beautiful dress!!! so flattering and such a lovely colour. got so many compliments the colour was gorgeous. i wore this dress to prom and it did not disappoint and it came sooner then expected which was great
I was very pleased with my order. I ordered this as my maid of honor dress for my friends October Wedding, I'm 5'5, 225 lbs and ordered it a size up (size 18) to ensure it would fit my 23 week pregnant belly and it was perfect and comfortable, the only adjustment I had to make was a bit of hemming but with heels it wouldve been perfect. The color was just as pictured and the material was durable and not itchy at all. I would gladly order from here again!
Misleading website, poor quality items, difficult refund process
I ordered a dress for my daughter in two different sizes as she is very slim and the fit of different sizes can differ. Neither dress fit her - it was impossible to close them at the back. When I tried to return them, the refund process was made very difficult and I was offered less than 20% refund for the items. This website deliberately misleads customers and makes returns prohibitively difficult and expensive. The items were very poor quality.
duntery.uk 回复2024-11-21
Dear,
I'm very sorry to bring you a bad shopping experience. First of all, our return is very easy, but before the return, we need to inform you of some precautions to reduce your losses. You need to return it according to the address we provide, and we will refund you after receiving the return. We checked all the records. We have provided the return address for more than half a month. So far, we have not received your return and there is no return tracking number.
Secondly, regarding the compensation policy, we are for the benefit of customers. If the customer is willing to modify it, we can provide a little compensation to reduce the customer's losses. But we will not force customers and respect their ideas.
Finally, regarding the return policy, the website also clearly states it, and we have explained it to you. If you want to return the dress for a refund, please return it as soon as possible. Or if you have other ideas, please contact our after-sales customer service. Thank you very much for your time.
Was looking for plus size normal price dress for friends wedding. Choice was really good. Sizes are very accurate! Delivery took only 2 weeks. Quality of the dress was very impressive!
Recommended this site 100%!
Good job" Duntery " team 👏
I bought 5 dresses in total for my bridesmaids / flower girl for my recent wedding. The ordering process was really easy and straight forward.
The dresses came within 4-5 weeks and were well packaged.
The dresses were stunning and the girls were getting compliments all day on how lovely the olive green colour was.
Highly recommend
⭐️⭐️⭐️⭐️⭐️
My dress came up really really small on the bust not the size I ordered but expensive to return so learn my lesson and won't order again.
duntery.uk 回复2024-10-17
Dear,
Thank you very much for your support of our website. We are very sorry for the bad shopping experience. We checked our systems by your name, email, and order number, but we have not found any email records since you received the dresses. If you have any problems, please contact our customer service, they will try their best to help you. Have a nice day.
So, I initially ordered 3 dresses as I go to a lot of dinners etc. and they looked good. They got in touch with me to check I really needed all 3 as for returns it is only an 80% refund as handmade element to the dresses. This made me a bit worried so I only ordered 2 in the end. But they arrived and were absolutely lovely!! True to size, colour as expected and a very nice finish. Very pleased with them. I had to take the hem up on the full length dress, but I find that is always the case with evening dresses. So my experience was very good.
Very easy and lots of choice, I picked the colour I wanted for the bridesmaids and let them pick a dress that they felt suited them as an individual they looked great and were great quality 🙂
We bought matching ties for the groom and best men to tie it all in together they were lovely!
Colour bought dusty blue, dress the maya and abigail and ties.
Came quicker then i expected too.
They are was just perfect. I did the M2M. I was a little bit dubious but they fit amazingly highly recommend will be shopping again they was for my bridesmaids I had three women all different shapes and sizes one happy customer
Do not use this company if you’re not 100% certain you’re keeping the order. Because if you have to return it is not easy at all and they are very unhelpful at giving back the full refund. For a start you will be returning to China which costs approximately £25 for one dress. So not only have you just paid for the items you’ll need to pay extra to return the items back to China. Also the company will not do anything about processing the refund for days and will offer a counter offer (50%) for a partial refund. All in all I have spend £190 including returning my dress and only to receive £56 refund! It’s a disgrace that you’re ordering from the Uk but returning to China!! What top me off to do this review, I have just received the package back in the post as no one was there to sign for the package! So the lady I have been emailing kept saying we need to wait until the parcel has gone through customs and if it doesn’t pass I would need to pay more on top of this. It’s definitely not worth the hassle and the quality of dress was not good at all! When I received the dress it was inside out and there was a fishy smell to the dress. So please try and avoid using this company, unless you don’t mind about losing money.
duntery.uk 回复2024-10-08
Thank you very much for your support of our website. We are very sorry for the bad shopping experience. Since we make dresses according to orders, we can only give an 80% refund for standard-size dresses, about the customs fee, which the customs department charged, not us. Paying tax is a duty that every citizen should abide by. We have refunded you after getting your permission. If you need any help, please contact our after-sales customer service at [email protected]. Have a nice day.
Glad I'm not ordering from this China company. Not the items as described by reviews & hard to return..definitely lot of fake positive reviews on this site. As for price you're definitely not going to get quality.
So that's saved me buying.. thanks truspilot
duntery.uk 回复2024-09-29
Dear,
Have you placed the order on our site? We did not find your order record by your name, and you also said you did not order the goods, why did you write this negative review, please? Please delete this negative review as soon as possible. If you placed the order on the site and have a problem with the goods or return, please contact our customer service. They will help you.
Don’t buy from here. I Ordered a dress in coral for my daughter. The color we got in the mail was a different color. Requested a return and they never contacted me. Wrote three times, no response. They will not honor the return policy they state on their website. They are scammers.
Update: due to the vendors response I sent them screenshots of the three emails I sent them. They eventually agreed to a return after I wrote this negative review but with a “new” policy that I have to also pay for the original shipping cost, so I am getting back like 20% of what I paid. Just don’t buy from here because returns are not reasonably possible. Buy from somewhere more trustworthy.
duntery.uk 回复2024-09-23
Dear,
You said you wrote us messages, but we searched through emails and couldn't find your email (based on your name and email address you left). If you have any problems about your order, please DO contact us [email protected]. Thank you.
Do not use this company. The color of the dresses look nothing like the website. It states easy return process, but it is clear they have no intention of making it easy. WORST CUSTOMER SERVICE EVER.
duntery.uk 回复2024-09-09
Hello,
I'm sorry. But there is no problem with the color of the dress. Due to photo shooting lighting and computer editing, there may be some color differences in the actual dress color. It's hard to avoid. And please take a photo of the dress in natural light before checking the color. The lighting has a significant impact on the color of the dress. Thank you for your understanding.
We are also sorry that the dress does not meet your satisfaction. We have made suggestions and are ready to partially compensate you. You can also choose to return or exchange goods. If you don't return the dress, we can't refund you all or most of the money, can we? We can only do our best to provide you with compensation. We don't make any money with this order.
Thank you for your cooperation and patience.
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