Duntery uk is an online retailer based on our own design team and exclusive factory. We mainly sell bridesmaid dresses & wedding gowns. Our design and production team for introducing new trendy patterns every season.On each product page, we feature customizable sizing options. We also offer unlimited customization. All you have to do is provide us with your bust, waist, and hip measurements so that we can tailor it to your specifications.Supported shipping countries: United Kingdom, United States, Mexico, Canada, Australia, New Zealand, France, Spain, Italy, Germany, Poland, Netherlands, Belgium, Greece, Sweden, Portugal, Austria, Denmark, Finland, Norway, Ireland, Iceland, Switzerland.Expedited Delivery Service Partner: TNT, DHL, FedEx, UPS, USPS.Delivery Time: Package delivered in 3-7 business days after shipped out if expedited shipping services are applied.
以上内容由商家自行提供，未经平台核实。duntery.uk（duntery.uk）在 OK.one 的综合评分为 3.3 分（满分 5 分），基于本站收录的 253 条用户评价，属于购物与时尚分类，口碑一般。评价两极分化：59% 给出 4 星及以上，同时 39% 打了 1 星；商家回复了 85% 的差评；近 12 个月新增 24 条。数据最后更新于 2026-10-25。
Scammers won't refund the money they owe me. DO NOT USE THIS COMPANY.
Dear customer, Thank you for your feedback. We are sorry to hear that you are not happy with the shopping experience with us. However, we did not find the order. Did you give us the correct order number? Please check the information and confirm with us. Thank you for your time. Hope to hear from you soon.
Awful company. Ordered fabric swatches, still haven’t arrived after two weeks. No communication, customer service is terrible and refusing to issue a refund. Do not order from this terrible company!
I purchased 4bridesmaids dresses and one junior dress I need to return two of the dresses after I left a bad review someone from the company got in touch I asked for a refund to be told I could have compensation and keep dress so I accepted the compensation even though I am owed £158.00 which I am not going to get back I am going back to my credit card company to see what they can do.Not sure what I am going to do with two dresses
So sorry for giving you a bad experience. First, we contacted you immediately upon receiving your negative review. We checked all our records and did not receive any emails from you. We also suggest you provide your email records so we can help you verify the actual issue. Second, regarding the return, you want to return two dresses. According to our policy, even for orders with free shipping, we need to deduct the shipping fee (the two is £11.99 )and then refund 80%. The shipping fee is paid to the courier company, not us. One dress costs £89, so two dresses cost £178, minus the shipping fee, which is £166.01. 80% is £132.08. We think that there is nothing wrong. Of course, according to our policy, if you want to modify them because they are not suitable, we also offer corresponding compensation. You can choose to return them or modify them, depending on your situation. We have sent you the corresponding information for both methods, but have not received a reply. If you have any questions, please get in touch with our after-sales customer service.
Easy ordering, reliable fast shipping with tracking, well packaged. The dresses were accurately sized to fit all three little girls. Beautiful and well-made!
This company have gone above and beyond for me. I ordered a dress which was delivered in the time frame given to myself on the option that I chose whoch was standard delivery. Reasonable price considering my item was coming from China. To my own fault for not ordering swatches in the beginning my dress wasn't the correct colour needed for my big day. After reading the return policy I contacted duntery and was assigned to a lovely lady who helped me every step of the way to have my refund processed. She gave me instruction to follow to help me not have any hidden cost occur within my refund. She stated to put my good was the value of 20 pounds so that I did not have to pay any customs charge nor holding charge on the end that would be China. Considering if this did occur and the company had to pay this on their end they would not be making much to be able to run their business. I gave my trust and applied the instruction. I paid the postage back to China myself which is also understandable todo so again if this company was to pay this they would not be making much money. Ive seen alot of complaints about these issues but in their shoes if you was running a business to be able to make a living im sure postage would not be a free for all for all your customers?. I am extremely happy with the way my situation was dealt with. And I am also happy that the lady gave me instructions to ensure I was able to have as much refund as the company could possible give me to me without them coming at a loss. Different countries work in different ways for reason and I do not fault duntery what so ever for ensuring their company is protected. Thankyou ever so much for handling my situation professionally aswell as the compassion that was given along with the instruction ensuring I wasn't missing out on too much. Before buying always read the small print! On any site it saves the disappointment if it was to come when needing to return :)
I naively thought that this company was U.K. based. I didn’t do my homework in tracing the origins of this company … China … and so I paid the price … literally. I ordered the same colour and style of dress in three sizes … a 14, a 16 and and 18 for two soon to be bridesmaids who are usually a U.K. size 14 and a U.K. size 16. The best fitting dress for both were the size 16. One had to have the size 16 and the other had to have the 18. Both girls are 5’ 7” tall. The dresses were mega long … perhaps the manufacturers in China think that all U.K. women are in excess of 6’ tall. It cost a lot to have both dresses shortened locally … an added cost to already expensive bridesmaid dresses. Getting in touch with Duntery to return the size 14 dress … tried on but unworn, I was discouraged to return the dress. Duntery advised me to sell the dress locally. I checked the selling price of the dress … same design and found that they were being sold for as little as £6! I pushed for returning the dress and was finally given return details. I was told to state on the customs declaration to put £20 value … rather than the true value of five times that amount. It cost nearly a third of the cost of the dress to return the dress to China. After many emails, and five months I finally got a refund … not a full refund as given in the U.K. for returned items, but a part refund … half the value of the dress. After taking off the postage … having the dress sent to me and then returned to China, I am left out of pocket … big time. I should have just given the dress to a local charity and saved myself all of the stress. I would never buy from this company in China again, and I would not recommend this company in China to anyone.
Dear, First of all, we are very sorry that you're dissatisfied with our policies, but what we do is by it. All standard sizes on our website are made according to our size chart. When you place an order, you'll see the dress length and the model's information for each dress for reference. If your height is similar to the model's, the fit will be the same. If you think the length of the standard size is too long or too short, you can order a custom size to customize the length. Second, you returned one UK14 dress out of three. We make dresses based on orders, and according to our policy, we can only offer an 80% refund for dresses without quality issues, which is clearly stated on our website. This is to avoid wasting resources and protect the environment. The dress cost £83, and with your 15% discount, the price was £70.55. The 80% refund would be £56.44.We refunded you 50 days ago. Third, regarding the return postage, you pay your local courier, not us. We do not charge any return fees. Hope you understand. Regarding your claim that other websites offer very low prices, we have no right to interfere. We can only focus on our own quality. Finally, we refunded you 80% of the price of the dress, which was completely in accordance with our policy.
If I could give this company no stars I would. I ordered a dress for a wedding and when it arrived there was a smell on the dress and a black mark. I contacted their customer service and was told they can refund me £15.00 considering the dress is defective. I asked for a return label to send the dress back and was told I need to pay to return the dress and once the dress had arrived in China I would be refunded for the dress and not the shipping fee. This company is sounding more and more like a scam. Shop at Duntery UK at your own risk.
Dear, First, we're deeply sorry that you're dissatisfied with our product. We've checked your email history and found a black mark on your dress. We can't confirm its origin, as it wasn't there before shipping. However, our goal is to provide the best customer service. This stain, similar to dust, is easily cleanable. We recommend cleaning it, and we can offer a small refund. Alternatively, you can return the product. And you want to return. We could give an 80% refund under the policy if there is no quality problem. However, we've provided a return address and have applied for a better refund based on your situation. We hope you understand. If you would like to return the product, please do so as soon as possible. If you have any questions, please contact our customer service team.
Great customer service. I did pay for quick postage and they were delivered quickly! Quality of the dresses are amazing! Sizing and colour is accurate also.
Terrible experience with Duntery. I received a dress that was clearly the wrong size, even though I followed their size guide exactly. When I tried to return it, they refused to give me a full refund — instead, they only offered 80% back, which is completely unfair. To make things worse, I had to cover all the shipping costs myself, both ways. So not only did they send me an item that didn’t fit, but I also lost money trying to return it. This company is completely unprofessional and dishonest. They don’t stand by their own policies and treat customers poorly. I would never order from them again — and I strongly suggest others stay away too.
We apologize for your dissatisfaction with the size listed on our website. We manufacture our products in accordance with the size information on the website. We received your return and provided measurement images, and there are no issues. According to our policy, we can only provide an 80% refund for standard sizes with no quality issues. This is also to avoid wasting resources and protect the environment. Finally, we have refunded you in accordance with our policy. Please verify. Thank you for being so understanding.
STAY AWAY FROM THIS COMPANY…….ORDERED A £200 DRESS AND COST ME £35 TO RETURN IT THEN THEY ARE LOOKING ANOTHER £40 FOR CUSTOMS OR IM TOLD I CAN WAIT A VERY VERY LONG TIME (in their words) FOR THE DRESSES TO BE RETURNED BACK TO ME WITHOUT A REFUND….! FOUL PLAY, WEEKS AND WEEKS OF CHASING ANSWERS AND THEM LOOKING MORE MONEY WITHOUT A REFUND IN SIGHT
First, we sincerely apologize for the inconvenience you experienced. Second, could you please share your order number? We couldn't find your order under your name. Regarding the customs duties you mentioned, if they were incurred during the return process, they are paid to the customs department and collected by them, not us. Hope you understand. We do not charge any customs fee. If customs duties remain unpaid for an extended period of time, the package will be returned to you. Finally, if you have any questions, please contact our customer service team.
I wore the dress I purchased from Duntery to a wedding and everyone complimented it. The dress arrived very quickly and was in excellent condition, ironed and folded with care. The color (red) and size were perfect, just as described on the website. The fabric was excellent quality, visible from afar, and the dress looked great. She also purchased the stole, which was gorgeous, and the tie and pocket square for my husband. Needless to say, we matched perfectly, and the tie and pocket square were also of excellent quality. I loved it and I think I'll buy from Duntery again!!!
I ordered a pair of shoes and wish I hadn’t bothered, bad customer service all round. Non existent return policy as far as I can tell. I feel like the company is a scam and they just take money from you at the other end….. very disappointed
So sorry to bring you a bad experience. We checked the email record, and we have given you the return policy and the compensation policy. Please contact our after sale customer service if you need any help.
Terrible delivery service, terrible customer service, terrible all round! DO NOT BUY FROM THIS COMPANY. Ordered dresses that didn't fit, as well as a huge amount of sample fabrics as I was planning to buy my bridesmaid dresses from here. Firstly I had to chase up my order, when chased it magically was sent the next day. By calling themselves duntery.uk, I naively assumed they were UK based only to learn they are shipping from China. Then, when trying to return the dresses, they charged me postage I have already paid when buying the dresses, postage for sending them back (I have no problem with this) and then they only give partial refund! They required me to send them the returns information, which I did, I've now had the parcel rejected and sent back and there is no remorse or offer of compensation from them. And they continue to claim they never received my returns information. That is from a website claiming EASY RETURNS! AVOID!!
Dear, We are very sorry to have brought you a bad shopping experience. First of all, we make dresses according to orders. In order to avoid wasting resources, we can only provide an 80% refund if you need to return a dress with no quality issues. Secondly, to date, we have not received your return package. Since we sent the return address, we have not received any proof of return or return tracking number. We also reminded you in the return address email that, in order to avoid not receiving the return or other situations, we recommend that you inform us of the return tracking number. If you have not received a refund for a long time, please contact our after-sales customer service. Finally, if you have any questions, please contact our after-sales customer service. Thank you for your understanding.
I'm happy to find my special dress on this web site. Material and color are gorgeous. Perfect fit. Precise stitching. Fast shipping. Highly recommended!
Dress was perfect, accurate colour and size. Arrived in time. Daughter loved it.
Absolutely beyond expectations! The fabric is very elegant and of high quality, with perfect stitching and craftsmanship. For just over €100, it truly makes a great impression. I ordered size 38 without custom tailoring because I was afraid I might need to return it, but looking back, I would have had it customized for a perfect fit. Shipping to Italy took less than 10 days, and the package was well packed with no odors. I would buy it another 100 times—well done!
Ordered shoes that haven't fit, when trying to return them, they want to charge me postage I have already paid when buying the shoes, postage for sending them back(this I have no problem with) and then they only give partial refund! That is from a website claiming EASY RETURNS! AVOID!!
Dear， We are very sorry that you are not satisfied with our policy. First of all, we need to deduct the postage and pay it to the courier company. This fee needs to be paid to them, not us. Because they sent the package to you and provided services, this fee needs to be paid to them. Secondly, regarding the policy, for those without quality problems, we provide an 80% refund, which is also clearly written on the website. We just do it according to the policy of the website. Finally, it is easy to return. You just need to send the items you want to return to the address we provide. After receiving the return, we will refund you according to the policy. We have provided you with the return address. If you need any help, please contact our after-sales customer service. Thank you for your understanding.
5 star service from receiving swatches to the dress, fabric was great quality, this was my maid of honour dress in royal blue, the 6 other bridesmaid's chose different styles
You need to be certain that you want these dresses and are going to keep them. Our experience was awful. We contacted the company before we ordered, as we wanted to be sure we could return them if necessary. They assured us it was easy. Please make sure you read very carefully the returns policy . Trying to return them is an absolute nightmare. You not only have to pay for the shipping, but they also take a further 30% off, as well as shipping in China, you will certainly be out of pocket.
Dear, So sorry for giving you a bad experience. First of all, we have checked your order and refunded you a few days ago. You have confirmed the refund amount. Secondly, regarding our policy, we make dresses according to orders. For dresses with quality problems, we can only give an 80% refund, which is also to avoid waste of resources and protect the environment. This policy is also clearly written on the website. Then there is the shipping back issue. The return shipping fee is charged by your local area. We do not charge any return fees. Hope you can understand. Finally, if you have any questions, please contact our after-sales customer service.
I ordered 6 bridesmaid dresses & 1 flowergirl dress. The dresses looked great, fabric was good quality, i just wish i would of customised all the dresses as had to get them taken up, as were too long, Swatches great too.
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