Duntery uk is an online retailer based on our own design team and exclusive factory. We mainly sell bridesmaid dresses & wedding gowns. Our design and production team for introducing new trendy patterns every season.On each product page, we feature customizable sizing options. We also offer unlimited customization. All you have to do is provide us with your bust, waist, and hip measurements so that we can tailor it to your specifications.Supported shipping countries: United Kingdom, United States, Mexico, Canada, Australia, New Zealand, France, Spain, Italy, Germany, Poland, Netherlands, Belgium, Greece, Sweden, Portugal, Austria, Denmark, Finland, Norway, Ireland, Iceland, Switzerland.Expedited Delivery Service Partner: TNT, DHL, FedEx, UPS, USPS.Delivery Time: Package delivered in 3-7 business days after shipped out if expedited shipping services are applied.
Delivery went ok hence two stars not one - but when we unpacked dress we immediately realised it was not true to size, at least 3 times smaller than the size it should be. And it smelt awful, chemical. The returns policy is a joke, currently they’re asking for photographic proof it doesn’t fit! Only an 80% refund with us paying shipping costs to China. I just know that, if I ship it, they’ll say it hasn’t arrived and refuse any refund …. Thankfully I purchased with my Barclaycard so I’ll get them involved too. Dress is reasonably made so probably easier and more cost-efficient for me to re-sell in UK. Conclusion - don’t buy from this site.
duntery.uk 回复2024-06-22
Thank you for your email. We are very sorry for the bad shopping experience. We checked our email records and order records but did not find your order. Would you like to tell me your order number? According to the return policy, we could offer an 80% refund for standard items with no quality issues. The purpose is to reduce the impact on the environment and keep costs low. If you want to return the dresses or need help, please contact our customer support for assistance.
Maya at Duntery has been fantastic with constant and reassuring emails regarding the dress I ordered for my son's wedding. It arrived in plenty of time suitably packed and is absolutely beautifully made. I've yet to try it on...but that's my personal perception of it's fit on my figure. A definite must!
Avoid!!! Took over 6weeks to send out a dress with no correspondence regarding the delay. Missed the event the dress was needed for. When told this and not to bother sending out as I’d be returning it, they sent it anyway so they can claim the fee they charge for sending it back. Absolute scam artists - do not order from here
duntery.uk 回复2024-06-22
Thank you for your email. We are very sorry for the bad shopping experience. We checked our email records and order records but did not find your order. Would you like to tell me your order number? If you need any help, please contact our after-sales customer service [email protected] to ask for help.
Ordered bridesmaids dresses for my upcoming wedding. Delivery and quality are great. Customer service were incredibly helpful. Be aware that returns from UK are not cost effective due to having to ship overseas, so just be sure about colours etc before ordering.
AVOID AVOID AVOID SCAM!!!! What sort of returns process even is this! They questioned my ability to measure for a dress and asked me to prove it!? BIZARRE! Don’t even bother ordering off this website. It’s a painful, painful process what a load of crooks!!!!
duntery.uk 回复2024-06-22
Thank you for your email. We are very sorry for the bad shopping experience. We checked all email records and found you said the size is small for you. Since we make dresses according to orders, we can only give an 80% refund for standard-size dresses if you want to return them. Finally, have given you a partial refund after getting your permission. If you need any help, please contact our after-sales customer service at [email protected]. Have a nice day.
Ordered 1 dress as a trial for our bridal party - it was poorly shapen and did not resemble the image on the website. Also an awful smell accompanying it.
Then onto the really fun part - trying to return the order.
The process is entirely manual, we had to email their support address stating we wanted to return it and request the details for return.
The response (after 3 days) was a thinly-veiled attempt at intimidating us into taking a £16 'compensation fee' instead of returning it, for a £100+ order.
After further emails, and another 48hr+ wait at the end after confirming we want to return it, we finally got the return instructions which we could use to return the item.
In this email, there were lovely phrases used such as "we suggest you think twice (about returning)" & "if you insist on returning..".
In my opinion, the intent is clearly that their convoluted & intentionally-difficult returns process will make customers simply write off the purchase, or take the paltry "compensation fee" instead.
This doesn't even mention the matching ties we also bought, which were among the worst quality I've seen, which are 'final sales' and can't be returned.
duntery.uk 回复2024-06-22
Thank you for your email. We are very sorry for the bad shopping experience. We checked our email records and order records but did not find your order. Would you like to tell me your order number? If you need any help, please contact our after-sales customer service [email protected] to ask for help.
SCAM. AVOID AVOID AVOID. Do not use this company. Total scam, sent from China, unable to cancel when I realised and saw the video reasonable returns policy. Dress is far too big and different to the picture, cheap velvet material and won’t refund. One star rating is too high for this ripoff.
duntery.uk 回复2024-06-22
Thank you for your email. We are very sorry for the bad shopping experience. We checked our email records and order records but did not find your order. Would you like to tell me your order number? If you need any help, please contact our after-sales customer service [email protected] to ask for help.
This site is total scam. If dress doesn’t fit it even is the right one, you have to pay shipping fees that got it here and then pay to return. In the end you are losing nearly 75% of the original cost to return. Avoid.
duntery.uk 回复2024-06-22
Thank you for your email. We are very sorry for the bad shopping experience. We checked our email records and order records but did not find your order. Would you like to tell me your order number? If you need any help, please contact our after-sales customer service [email protected] to ask for help.
Ordered a custom fit bridesmaid dress. All measurements were triple checked before I ordered it - dress delivery was very quick and arrived within 10 days. Dress is massive, I absolutely can not wear this and now have to pay a seamstress which is another massive expense. The smell of the dress is also VILE!! Smells like off fish so more than likely going to have to get this dry cleaned. Both of us bridesmaids have had this issue.
Avoid at all costs!!
My daughters prom dress arrived yesterday. Very pleased with this purchase. My daughter is very pleased, and is looking forward to prom. Dress is excellent quality. Great communication throughout from the supplier. Would recommend.
Very prompt delivery and absolutely stunning dress. My daughter is super excited to wear it for her prom this year. It fits so well and is very well made. Thankyou!
I am really disappointed with this website. I didn't know the product is coming from China, the material is very cheep I paid another 11 pounds for shipping. The dress wasn't standard in size... Awful .... for return after so many back and forth email I realize that the are going to following new policy for return which is absolutely ridicules as mustn't apply to the old customer. And so many hassle and again loosing money to return, no wonder with this untrustworthy website I can get my money back. So disappointed not recommend to anybody and not a
trustworthy website.
Only use if you are 100% sure you won't return. I ignored the warnings and bought 2 different styles for my bridesmaids. When I tried to return the 2 I didn't want (the two I kept were lovely) they offered me £25 back or to pay for postage to return (£30), get 80% of my money back with a further £25 off to cover their original postage to me (which was free and I kept half the items). I was annoyed so sent back and they never bothered to collect from customs so they've been returned to me. How you buy dresses without people trying them on is beyond me. I waited until now to review because I've read they don't refund if you leave a bad review. Avoid avoid avoid!
AWFUL. DONT USE.
“Easy returns” is the biggest lie. They do not help at all or make it easy. To return (or exchange even) you only get 80% back AND have to pay to ship it to china. Ridiculous. I told them that their return policy was misleading and they replied “you should have read more clearly”
I will never again buy from them or recommend to ANYONE. don’t waste your money !!!
Number on website is a Chinese number - no one ever picks up.
I did not know this was a Chinese company - I do not like the lack of information on the website and the lack of clarity of delivery ETAs.
If I had known this was not based in UK - I would have not considered it an option and wasted time exploring in hopes Duntery was an option for me.
Seems like you bribe your customers to leave you a good review too.
This company will cheat you.
If your dress is not the proper size, they will not cooperate with you on returns. Ties and dresses not the same colour as advertised. They don't even have a google account where you can leave reviews besides here. Sketchy Chinese company and the sizes don't match. Please do yourself a favour and don't go with them. Ripping us off before we can celebrate our wedding is just messed up.
duntery.uk 回复2023-12-19
Thank you for your support of our website. We are so sorry that you are not satisfied with our return policies and sizes. Could you please tell us your order number? First of all, about the size, our website has the size chart, and we make the dresses exactly according to the size chart. If you purchased a standard size and it does not fit you, you could return the dress following the return policy. Secondly, about the ties, the ties are made of satin, but most of the dresses are made of chiffon. Even if we dye items made of fabrics of different materials together, there may be a slight color difference in the end. However, accessories such as ties are final sales, returns, and exchanges are not accepted. Thanks for your understanding. Finally, if you are not satisfied with anything, you could contact our customer service, or inform us of the order, and we will ask customer service to contact you to provide a better solution.
A few quick points:
- bought on 31st october hoping it will arrive before 15th November
- paid for express deliver £29.90 for it to arrive before 12th Nov as wedding is on 17th November.
- was sent a tracker which kept saying it was in Lille France but was a total lie as it didn't arrive UK until 9th November
-tried to reach out to the chat bot on the bottom right corner and no one ever got back to me
- 17th November it was still not here as tracker only mentioned it has just been handed to evri
-forced to change the delivery address and with no dress on.
-was fooled by the company being a UK company
-was fooled by the tracking system
-was fooled by the sizing of the dress
-was fooled by the website chat system
- was fooled during the whole journey.
Please don't be fooled.
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19Dec - you keep bribing me to remove my comment which I feel is morally very wrong.
Why doesn't your chat bot work? Why doesn't your phone number work? Why is the tracking system so out of sync? Why mislead the public if the only way to reach you is via email?
I will not risk shipping the items to china to wait a month for you to receive it and get a refund as you may not admit you've received it / may get lost in shipping.
Please understand this as a case study and feedback for your company's future improvement!
I kindly ask you to stop contacting me.
duntery.uk 回复2023-12-19
Thank you for your support. the first email we received from you was on 5th Dec and we replied to you once we saw it. We noticed that you wrote that your delivery time is the 12th Nov, and we have expedited the delivery for three days. Generally, the logistics only takes about 7-8 days. I don't know what happened to the logistics, which led to a delay of a few days. If you want to keep it, we could give you a partial refund as compensation. But if you want to return it, we could apply for a full refund. Do you want to keep or return it? we contacted you so many times but did not get your reply. Please contact our customer service if you have any requests.
Do not purchase from this company!!
I purchased a dress from this company unfortunately once reading some reviews I realised the dress needed to be sent back to china so I immediately after 10 mins of ordering sent a email to cancel my order.
I got a reply later that evening and no reply since when I confirmed I wanted a full refund!
I suggest you don’t order from this company unless you definitely know you want the dress or you don’t want a refund as I have now been waiting days for a reply and a refund.
duntery.uk 回复2023-12-19
Thanks for your support of our website, we replied to you immediately when we saw your email. Our finance staff have a weekend rest, so could not refund you on time. We have explained this to you before. We have refunded and given you a refund record once they work. All the money was back in your account. Please check it.
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