dwarvesshoes.com

Dear Olga, Thank you for sharing your experience and for giving our shoes multiple chances over the years. We're pleased to hear that your boots worked well for you and that you've continued wearing one of the leather pairs. At the same time, we're sorry that some of the other styles did not fit as expected and that the return process felt costly and inconvenient. Because our shoes are handmade and different styles can fit differently, we understand that finding the right size is not always straightforward. We are continuously working to improve our sizing guidance to help customers choose the best fit before ordering. We're also sorry for the longer delivery times you experienced. Some of our styles are produced in small batches or made to order, which can occasionally result in extended production times. However, we understand the importance of clear expectations and timely communication. Thank you again for your honest feedback. Comments like yours help us identify areas where we can improve both our products and our customer experience. Best Dwarves

Dear Olga, Thank you for taking the time to share your experience with us. We're delighted to hear that you found our shoes well made and appreciated the design and craftsmanship. As a small handmade leather footwear brand, that means a lot to us. We're sorry to hear that some of the styles did not fit as expected. Different shoe designs can fit differently, and we understand that certain styles, such as Mary Janes, may feel more fitted depending on foot shape. Your feedback is valuable and helps us continue improving our sizing guidance for future customers. We're also sorry that the return process felt expensive and time-consuming. International returns can sometimes be challenging, and we are actively exploring ways to make the experience easier and more convenient. Thank you again for your honest feedback and for giving our shoes a try. We truly appreciate your support and the opportunity to improve. Best Dwarves

Dear Letty, We sincerely apologize for the delay and frustration caused with your order experience. Unfortunately, during the production process, one of our leather suppliers experienced an unexpected delay in delivering materials. Because our shoes are handmade and quality is extremely important to us, production took longer than originally estimated. That said, we fully acknowledge that we did not communicate these delays clearly or proactively enough throughout the process, and we understand how disappointing that must have been. Your feedback is valuable to us, and we are already working to improve our production updates and customer communication to help prevent situations like this in the future. We truly appreciate your patience and understanding. Best Dwarves

Hi Ely, We take all feedback seriously, but we would like to respectfully clarify that your review states you did not make a purchase with us. As there was no completed order or direct product experience, many of the claims made appear to be based on assumptions rather than an actual transaction. We are a legitimate business serving customers worldwide, and we stand behind our products and customer support. We continuously work to improve our website information, sizing guidance, and overall customer experience. We respectfully disagree with the serious allegations made in this review and have requested that the platform review it in accordance with their guidelines. We remain happy to assist any customer with genuine questions before or after purchase. Best Dwarves

Hi Rebecca, We’re very sorry to hear about your experience and understand how frustrating it must have been to receive shoes that did not fit at all. We would like to clarify that our return policy is within 7 days of delivery, and in many cases we do try to offer some flexibility depending on the situation. However, in this case, your request was made significantly later than the delivery date, which made it difficult for us to process it under our standard return terms. That said, we truly regret that this has led to such a disappointing experience, especially if the shoes could not be worn at all. This is certainly not the outcome we want for our customers. We would still appreciate the opportunity to review your case further and see if there is any way we can assist you. Please feel free to contact us directly with your order details. Thank you for your feedback—it helps us improve both our products and our customer experience. Best Dwarves