dwarvesshoes.com

Dear Veronica, Thank you for your patience, and I want to sincerely apologize for the confusion and the delay with your order. I’d like to explain what actually happened so you have full clarity. The style you selected is part of a very limited-inventory style, and it was waiting for a stock update on our side. During the warehouse inventory check, the stock quantity for your size was entered incorrectly. Because of that error, our customer service team believed your size was still available when it actually wasn’t — which unfortunately led to the delay and the inconvenience you experienced. I’m truly sorry for the frustration this caused. As an apology for the time you’ve lost, we would like to offer you a discount as compensation. The discount code will be sent via email. Your replacement pair is now being made, and we’ll prioritize the production and shipping to ensure it arrives as soon as possible. You’ll receive tracking information the moment it’s ready. Thank you again for your understanding, and I truly appreciate you giving us the opportunity to make this right. If there’s anything else you need, I’m here to help. Warm regards, Dwarves Shoes

Hi Anna, We’re truly sorry to hear about your experience and appreciate your feedback. We want to clarify that our return address in New Jersey is our official U.S. warehouse, which we use to receive and process returns before they are sent back to our workshop for inspection. All returns are handled securely and refunds are issued once the inspection is completed. We’re a small handmade shoe brand, not a scam company, and we care deeply about every customer’s satisfaction. Our team has reached out via email to assist you further and ensure your return is processed smoothly. Thank you for your patience and understanding. Best Dwarves